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The article explores the connections between knowledge management (KM) and management development and how logistics specialist Exel Ltd. and engine manufacturer Lister Petter used KM and e-learning to support customer-led strategies. A KM initiative alone can struggle to show its value but if implemented together with human resource and e-learning, it will help to show its true value. The content of KM relates to the same component as the virtual management system and is linked through the integrated system's underlying data relationships. A good KM program will improve the organizational training.

Presents an interview with Kim Coe, co-founder and CEO of The How2 Organisation, on the importance of knowledge management (KM) and management development. Career background; Primary services provided by her company; What attracts her to KM; Greatest professional success; Greatest disappointment; Biggest challenges for managing knowledge in organizations.