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Safety literature has traditionally focused on identifying and managing risk factors that lead to safety outcomes (e.g., injuries, accidents, death) at work. The current study takes a new perspective on employee safety and proposes that safety‐related experience has more general work implications. Drawing on theories of stress coping and workplace anxiety, we test a mechanism on how employees' daily experiences of safety threats are related to their work behavior via negative emotional reactions. Specifically, we focus on employees' experiences of safety violations on the way to work and at work during the ongoing struggles with COVID‐19. Our daily diary study (Level 1 N = 778, Level 2 N = 84; office workers in South Korea) shows that experiencing safety violations during the daily commute and at work is associated with increased state health anxiety at work, which then translates into work withdrawal on that day. Furthermore, we introduce organizational safety climate as an important mitigating factor of this stress‐coping process, as such a climate can emphasize management's commitment to safety. [ABSTRACT FROM AUTHOR]

Latent state-trait research on work-family conflict confirms that occasion-specific variation in work-related demands is related to corresponding variations in perceptions of work interfering with family (WIF), but WIF also displays moderate (~35%) to substantial (~80%) trait-like stability over time. What is not clear to date is whether this cross-situational stability in WIF is due to stable respondent characteristics (e.g. personality traits) or intrinsic situational stability in the work environment (e.g. work demands). Results from secondary analyses of four diary study data sets indicated that Trait-based (time-invariant) WIF primarily reflects intrinsic stability in work situations (e.g. especially workload) and to a lesser extent Negative (but not Positive) affect. Results support recent theory and add to a growing body of research on stability in work-family conflict across both daily and weekly assessments. Implications for interventions aimed at ameliorating WIF are discussed. [ABSTRACT FROM AUTHOR]

Recognizing the substantial challenges faced by frontline employees in the dynamic tourism and hospitality industry, who frequently contend with incivility during their daily interactions with customers, this study represents a valuable addition to the incivility literature. The primary objective of this research is to investigate the adverse effects of customer incivility on frontline employees' behaviour, with a particular focus on examining their affective and cognitive responses. Frontline employees in the US. Midwest participated in the survey questionnaires. A two-step structural equation modeling (SEM) examined the measurement model and structural model. The study's findings provide compelling evidence that customer incivility relates to employees' negative affectivity concerning their jobs. This negative affectivity is unveiled as an underlying mechanism that establishes a connection between customer incivility and decreased service performance and increased turnover intention. Additionally, customer incivility triggers cognitive responses in employees, leading to a desire to retaliate, which has a negative impact on their service performance. The moderating role of supervisor support was observed. In identifying both mediators and a moderator of customer incivility's impact on employee performance, this research endeavours to enrich the existing literature. The study shares a thoughtful discussion of the theoretical and practical implications. [ABSTRACT FROM AUTHOR]

The present study explored the work experiences, job satisfaction, and work behaviors of Latina/o restaurant workers. A total of 10 semistructured focus group (N = 75) interviews were conducted in the Midwest and Southwest. Data were analyzed using a combination of Consensual Qualitative Research (CQR; Hill et al., 2005; Hill, Thompson, & Williams, 1997) and phenomenology approaches. Five themes emerged across the data: work-related barriers (i.e., time, language, negative perceptions of training, and managers and coworkers), work facilitators (i.e., formal training and informal training), motivation for performing tasks (i.e., recognition, concern for others, concern for job security, personal values, and tangible rewards), cultural context (i.e., perceptions of Latina/o workers), and training preferences (i.e., practice, audiovisual, comfort/discomfort with computers, and language preferences). Some of these themes have traditionally been considered industrial/organizational concerns, but they are becoming increasingly relevant for career counseling practice. Findings suggest that Latina/o workers face considerable barriers in implementing requisite work behaviors, which may impact the maintenance of employment. Recommendations for career counseling practice and research with Latina/o workers are provided. (Contains 1 table.)