Search

This paper will highlight that at the heart of supply chain management (SCM) andservitization research is the concept of value. However, it will be argued that currentwork in these fields do not, in the first instance, adequately define value and often omit afull discussion of value appropriation. To fill these gaps this paper will first introduce aconceptual model of value and will then suggest how it would be possible to empiricallydetermine the sharing of value in a business relationship through the presentation of amodel based on resource dependency theory (RDT). The paper will conclude that muchmore work is required to better conceptualize value in the context of SCM andservitization and that there needs to be more focus on understanding which factorsdetermine how value is shared in business relationships.

This paper describes the development of a Capability Maturity Model (CMM) for Service Delivery. The paper describes the use of the Delphi approach to enlist the help of 18 experts from around the world to provide guidance and a framework. A model is p roduced which incorporates 5 levels of performance across 4 key performance areas. The model has been successfully applied to 14 different o perations across the world . The Service Delivery Capability Maturity Model will enable m anagers to assess the performance of their Service Delivery organisation and help to drive improvements in this vital sector .

Purpose – This paper aims to investigate the manner in which technological innovation in the European electrical-grid sector has developed by focusing, in particular, on the effect of public policy on innovation. To achieve this aim, this paper highlights how technological innovation and development progressed from the 1960s to the 1980s, and contrasts this period with the deregulated/privatization environment. Design/methodology/approach – The paper is based on a series of in-depth multiple company case studies of grid companies, some of their suppliers and other actors in their broader business network. Empirical data were collected through 55 interviews. Findings – The authors find that a phase of mutual collaboration was encouraged in the first period, which led to strong technological innovation with a focus on product quality and the development of functionality. Buyers played a pivotal role in the development of products and posed technical requirements. In contrast, the current role of the buyer has transformed principally into one of evaluating competing bids for specific projects. Today, buyers face increasing pressure to substantially lower CO2 emissions and transform the energy grid system. These goals are difficult to achieve without a new way of thinking about innovation. Research limitations/implications – Models to achieve innovation must not only focus on individual research projects; instead, the innovation should be factored into normal business dealings in the supply chain. Practical implications – We propose that policymakers and regulators need to: accommodate for innovation and address the collaborative elements of innovation when developing policies and regulations. Furthermore, regulators have the option of either developing a strategic vision for the electrical-grid network or incorporating sustainability into the evaluation of electrical grids and, thus, consumers’ willingness to pay. Originality/value – This paper makes a distinctive cont

Purpose - It is important to advance operations management (OM) knowledge while being mindful of the theoretical developments of the discipline. The purpose of this paper is to explore which theoretical perspectives have dominated the OM field. This analysis allows the authors to identify theory trends and gaps in the literature and to identify fruitful areas for future research. A reflection on theory is also practical, given that it guides research toward important questions and enlightens OM practitioners. Design/methodology/approach - The authors provide an analysis of OM theory developments in the last 30 years. The study encompasses three decades of OM publications across three OM journals and contains an analysis of over 3,000 articles so as to identify which theories, over time, have been adopted by authors in order to understand OM topics. Findings - The authors find that the majority of studies are atheoretical, empirical, and focussed upon theory testing rather than on theory development. Some theories, such as the resource-based view and contingency theory, have an enduring relevance within OM. The authors also identify theories from psychology, economics, sociology, and organizational behavior that may, in the future, have salience to explain burgeoning OM research areas such as servitization and sustainability. Research limitations/implications - The study makes a novel contribution by exploring which main theories have been adopted or developed in OM, doing so by systematically analyzing articles from the three main journals in the field (the Journal of Operations Management, Production and Operations Management, and the International Journal of Operations and Production Management), which encompass three decades of OM publications. In order to focus the study, the authors may have missed important OM articles in other journals. Practical implications - A reflection on theories is important because theories inform how a researcher or practicing manage

This paper addresses purchasing evaluation models in the European electrical grid sector, with a particular focus on complex and long-term network capital investments. The findings are based on 49 interviews with 10 organizations (power companies, engineering firms, the regulatory body, and special interest groups). This research contributes to knowledge building in the under-researched area of evaluating value in complex long-term purchasing. The study finds that the inherent long-term nature of the investments in products and systems, and the underlying financial situation are of the utmost importance in evaluations, together with strong regulator influence. In fact, the regulatory body not only defines the willingness to pay for the end-consumers through regulations with a focus of protecting consumers from monopolists unfair/high-prices, but also defines the opportunity costs by the predefined a number of costs in the grids in terms of ‘standard-costs’. Although theoretically customer value is defined as the perception of benefits minus the sacrifices for the end-user, in this setting it is the regulatory body that defines this value on behalf of the end-user/consumer. Thus, the regulatory body plays a pivotal role defining the value, value creation and value sharing, and is therefore pivotal in the way in purchasing evaluation models are structured.

Competitive Paper for the 23rd Annual IPSERA Conference in South Africa.

Globalisation and the dynamics of the new economic geography is increasingly influencing supply chain management across different industries. Although the literature combining purchasing and logistics in the global supply chain is crucial, it has scarcely been reviewed in this combined approach. With companies like DELL, Walmart, and Li & Fung who are orchestrators in supply chains capitalising upon globalisation, the future trend is for a greater need to understand the purchasing and logistics aspects of global supply chains. In this study a review, analysis and synthesis of the literature in purchasing and logistics in global purchasing is conducted to. The research synthesis will aid both practitioners and researchers in a broader and better understanding of purchasing and logistics issues in the context of global supply chain design.

This paper explores the sharing of value in business transactions. Although there is anincreased usage of the terminology of value in marketing (such concepts as value based selling and pricing), as well as in purchasing (value-based purchasing), the definition of the term is still vague. In order to better understand the definition of value, the author’s argue that it is important to understand the sharing of value, in general and the element of power for the sharing of value in particular. The aim of this paper is to add to this debate and this requires us to critique the current models. The key process that the analysis of power will help to explain is the division of the available revenue stream flowing up the chain from the buyer's customers. If the buyer and supplier do not cooperate, then power will be key in the sharing of that money flow. If buyers and suppliers fully cooperate, they may be able to reduce theircosts and/or increase the quality of the sales offering the buyer makes to their customer.