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Australian and New Zealand Academy of Management. International Conference (23rd : 2009 : Melbourne, Australia)

Submission note: A thesis submitted in total fulfilment of the requirements for the degree of Doctor of Philosophy to the La Trobe Business School, Faculty of Business, Economics and Law, La Trobe University, Bundoora.In the face of a worldwide nursing shortage, nurse retention has become an increasingly important concern for management of health care organisations. The performance of emotional labour is integral to the work of many health care professionals. Although it has been suggested in the nursing literature that nurses emotional labour can be conducive to the delivery of patient care, there is also evidence to indicate that there is an adverse effect on employees’ well-being. Currently, there is a dearth of literature that investigates the link between emotional labour and perceived quality of care delivered and ultimately turnover intention. The contribution of team climate in the relationship between emotional labour and burnout is also not known. A cross-sectional quantitative study was conducted with self completed questionnaires. Participants were 201 registered nurses employed at a large metropolitan public health service in Victoria, Australia. The final structural equation model demonstrated that amongst the emotional labour components, faking has a significant negative influence on perceived quality of care whereas hiding predict burnout which in return causes an increase in turnover intention. Team climate was also found to be a potential moderator in the hiding and burnout relationship which eventually can influence turnover intention. These results demonstrated that the use of different strategy for performing emotional labour can have different implications on nurses’ well-being, perceived quality of care and turnover intention. The establishment of a strong team climate can be used as a practical way to help nurses manage the emotional demands of their role, promote their wellbeing and retention.

This document contains a conceptual framework for the classification and impact assessment of policy measures adopted in Europe since the beginning of the COVID-19 pandemic. We develop a framework that will guide all partners in PERISCOPE in their research endeavours, with the goal of evaluating which measures proved to be most effective since the beginning of the pandemic. PERISCOPE aims at collecting data on impacts, as well as on the policy measures and governance choices adopted by policymakers at all levels of government. We thereby adopt a taxonomy of impacts and a taxonomy of policy measures. In laying the foundations for our assessment, we adopt a theoretical framework that goes beyond the notion of economic growth and GDP, as well as beyond the cost-benefit analysis of policies, to embrace a framework based on three interrelated concepts: subjective well-being, resilience, and sustainability.

Im Kampf gegen die Covid-19-Pandmie haben Regierungen und staatliche Stellen weltweit mit einer Vielzahl von Gesetzen, Verordnungen und alternativen Maßnahmen reagiert. Um diese besser zu verstehen, werden im Rahmen des Forschungsprojekts CoronaNet Daten über diese staatlichen Maßnahmen gesammelt, systematisiert und auf der DICE-Website visualisiert.