Search

Background: Having a high quality primary health-care (PHC) system leads to a more efficient health-care system, which lower rates of hospitalization and leads to better health outcomes. One of the main criteria for assessing the quality of PHC services is the assessment of patient satisfaction, so the study aims to assess the chronic disease patients' satisfaction with PHC services provided by centers. Methods: A descriptive cross-sectional study conducted on patients with chronic diseases who follow-up in PHC centers within the Second Health Cluster in Riyadh using a questionnaire to assess their satisfaction level. A total 210 patients with different chronic diseases from the seven PHC centers (30 patients from each PHC center) who agreed to participate were included in the study. Results: In the study, 126 (60%) participants were females and 96 (45.7%) participants were in the age group more than 50 years. The survey showed that patients were satisfied with services offered by physicians, nurses, laboratory, and pharmacy with weighted means (3.81, 3.54, 3.59, and 3.88, respectively), while they were not satisfied with waiting time and services offered by receptionists with weighted means (3.22 and 3.27, respectively). The patient satisfaction showed a significant association with gender and level of education (P = 0.003 and 0.005, respectively). Conclusions: The survey showed that patients with chronic diseases were satisfied with services provided by PHC centers of the Second Health Cluster in Riyadh except receptionists' services, appointments, and waiting time. This survey will guide the policymakers for improving the services provided at the PHC centers. [ABSTRACT FROM AUTHOR]

Introduction: Hand hygiene plays a significant role in controlling the spread of health-care infections. As nurses are in direct contact with patients for a significant proportion of the time, they can be a vehicle for cross-contamination within the hospital and as such, good hand hygiene protocols can ensure the safety of patients in a variety of settings. The aim of this study is to assess the knowledge and perception of hand hygiene among nurses in Saudi Arabian hospitals. Materials and Methods: A cross-sectional study was conducted between November 2017 and May 2018 to determine the nurses' knowledge of hand hygiene. Nurses from six hospitals in the Asir region of Saudi Arabia were recruited using multi-stage cluster sampling. The World Health Organization Knowledge and Perception Questionnaire for Health-care Workers were administered to collect the information. Results: During the recruitment phase, 300 nurses were contacted and 243 agreed to participate in the study, indicating a response rate of 81%. About 51.85% of the nurses demonstrated a good level of knowledge about hand hygiene and 50.2% of nurses had a negative perception of hand hygiene. The results have shown a positive association between knowledge, nurses' perceptions, and years of experience, and their participation on a training course about hand washing. Conclusion: Educational interventions should be undertaken to enhance the knowledge of nurses/health-care providers and to promote positive perceptions of hand hygiene among nurses. [ABSTRACT FROM AUTHOR]