Search

You wouldn't build a gas station on a deserted cul-de-sac, would you? The key to success in electronic commerce is not much different from that in any other business: Take […]

There was cause for celebration last month at the Society for Information Management's Regional Learning Forum graduation. Instead of diplomas that lauded their mastery of computing, the Class of '96 […]

Behold, the Renaissance people of the Information Age. As skilled in business as in technology, this new breed of CIOs are thinkers as much as they are doers; as effective […]

Afar as students at duke university are concerned, their alma mater's help desk is a champion. Prior to this year's big Duke-North Carolina State basketball blowout, fans piloted wireless technology […]

Meg Lewis' Hawaiian lab coat says it all--she's no back-office laboratory geek. But she's not a dilettante, either--her flashy garb isn't just for fun. It reminds Lewis, vice president in […]

New satisfaction surveys find out how IT customers really feel New York Mayor Ed Koch used to walk the streets of the five boroughs, asking citizens how he was doing […]

Every time someone drinks a cup of lipton tea, Rob Pellegrini can feel contented. Pellegrini, manager of operations for Lipton, helps keep Lipton's brew flowing into teacups around the world […]

Don't assume the new currency is only a European problem. CIOs on this side of the ocean who are getting ready for the changeover can reap rewards While other cios […]

It's hard to find Java developers these days who don't have a passionate opinion on one of the industry's most contentious debates: whether to use the pure Java language sanctioned […]

Anyone who has ever made airline or hotel reservations on the Web knows self-service travel booking is quickly becoming a hot trend in the United States. So naturally, it's a […]

These days, CIOs need to be part advanced technology hot dog. Risk management strategies can provide a safety net. Biffing. It's a term that skysurfers use when they misjudge their […]

The first commercial computer was sold in 1951; The Brown vs. the Board of Education verdict, which mandated school desegregation, was rendered in 1954. The Computer Age is almost exactly […]

WBT brings the classroom to users' desktops--eliminating costly travel. But there are still some bandwidth issues to be resolved As far as General Motors Corp.'s Bill Maclear is concerned, a […]

Don't kid yourself that developing full-blown Net applications is a breeze. Beware of these common myths Think developing World Wide Web applications will be a breeze? So did Bob Sellars. […]

There's one kind of CIO who is well-suited for the job: The one with a pocketful of technical skills When Federated Department Stores Inc. went shopping for a president and […]

When the CEO of Home Depot asked Andy McKenna to become president of the company's Midwest division, the CIO thought his boss was joking. 'It was totally out of the […]

Erin Callaway Benchmark THE PROBLEM: Caribou, Maine, may be a great place to work, but it's not the easiest place from which to communicate THE PRACTICE: 'Idea Labs,' freewheeling group [...]

Enterprise software vendors squeeze their way into the booming e-marketplace business. BY ANY STANDARDS, it was big news. In late February, officials at Ford Motor, General Motors, and DaimlerChrysler announced [...]

Skymall Inc., the country's largest in-flight catalog company, could have crashed and burned when electronic commerce flew into its airspace. Instead, SkyMall President and CEO Bob Worsley is using the […]

Listen to some vendors talk about cutting the total cost of ownership, and before long they sound like crash-diet hucksters who promise everything from quick weight loss to improved self-confidence. […]

Rosie the Riveter made an unlikely World War II shipyard worker. In the same way, people of varied backgrounds are being sought to fill the ranks of information technology during […]

Scott Olson doesn't have to take a trip to Disneyland to be told that it's a small world. Every time he looks at the E-mail messages streaming in over his […]

Lots of companies say their intranets sprang up 'ad hoc.' At the Prudential Insurance Co. of America, the intranet has exploded into existence like a massive mountain formed by some […]

Both technical and business process exams must be passed before a system is deemed sound Delvin Fletcher understands the importance of subtlety. As vice president of information systems at OSF […]

Hope Selinger, an account rep at GE Information Services Inc., thought she might be too swamped with qualifying prospective customers to spend half an hour driving back and forth to […]

As a precision marketing company, Claritas Inc. uses data to paint portraits of American neighborhoods. But it's a data warehouse that allows Claritas to capture the detail about the communities […]

Web-enabling access to enterprise data warehouses is, without a doubt, a cutting-edge trend. But at Digital Equipment Corp., where employees around the world can drill into the company's global financial […]

After 20 years in systems development at Belk Department Stores Inc., Don Harris has gotten used to taking care of other people's needs. These days, however, Harris is nurturing something […]

Not many people would consider building an intranet a one-person job. But for Keith Harvey at Omni Healthcare, intranet development is by necessity a solo act. With just 300 employees--of […]

It's no mystery to bud baumann, vice president of information technology for the new IntegratedCare division of CIGNA Corp., why so many IT executives are desperate to understand what makes […]

Everyone knows gardening is a roll-up-your-sleeves kind of job. And no one knows better than Cliff Sharples, president and CEO of Garden Escape, that cultivating a Net-based supply chain takes […]

Garden Escape seeds internal, external sites in lieu of prepackaged software Cliff Sharples and Andy Martin didn't know much about growing plants when they started Garden Escape, a Web site […]

E-commerce for masses must prove its mettle Thanks to Pandesic Co., SAP AG's joint venture with Intel Corp., Dan Rivers is finally pedaling onto the electronic commerce highway. But Pandesic […]

Instead of getting inundated with Web E-mail, Bose pulled the plug on that form of communication. Learn how to avoid the same fate Remember Elvis Presley crooning about returned love […]

Thanks to SkyMall Inc., busy travelers claiming they didn't have time to pick up that birthday or anniversary gift while on the road are headed straight for the doghouse. SkyMall, […]

Assessment services can mitigate risks with objective evaluations Will project management ever get easier? If the founders of the Omicron IT Project Assessment and Mediation Center have their way, it […]

Companies may think their ship has come in with Internet EDI. But some trading partners are still reluctant to set sail Constructing nuclear-powered aircraft carriers at Newport News Shipbuilding and […]

Rapid ERP implementations could be the solution for many companies. But the fix does come with a price--some rigorous rules and checkpoints to stay on track When a team at […]

Jack Dowling is all ears whenever he hears about how CIOs tripped up rolling out and managing their companies' intranets. After all, Dowling, vice president and CIO at CompuCom Systems […]

Not so long ago, building a web commerce site was as easy as pitching a tent in the back yard. Today it's about as complicated as raising a skyscraper. Having […]

Feel like swatting your local exchange carrier? A new swarm of them--CLECs--is giving RBOCs a challenge with less expensive and more sophisticated telco services You know those annoying phone calls […]

Job offers are ringing off the hook for mainframers due to the Y2K issue. Beyond fat salaries, here's how to lure--and keep--talent What's it like to be the hottest ticket […]

How do you attract--and keep--top-notch talent? An HR pro dedicated to IT can help First impressions mean everything to allan ditchfield, cio at Progressive Corp., in Mayfield Village, Ohio--especially when […]

J.C. Penney plays up corporate intranet with daylong event aimed at informing staffers about jWeb and how to use it as business tool Case Study: When Lana Barnett thinks of […]

Never has so much been riding upon one Macworld Expo. This week's San Francisco convention has become almost a make-or-break event for Apple Computer Inc. executives, who face a daunting […]

Firms are customizing Web commerce sites to give buyers a better shopping experience If the notion of personalized products evokes images of monogrammed sweaters and his and her towels, you […]

Despite predictions of billions in online sales, firms struggle with immature tools, integration After 32 years in the insurance business, Hussein Esan knows enough about the industry to realize the […]

Your best guard against hackers doing an inside job is a good hiring policy. Drill Down With all the emphasis on firewalls and Internet security, CIOs might be overlooking what […]

Want to prevent software copyright infringement in your firm? Here's how When Don Walker received a letter from the software piracy police earlier this year demanding he audit his systems, […]