Search

Report highlights Intermedia's continued innovation in cloud communications and contact center solutions, driven by strong AI capabilities, strategic partnerships, and a growing channel ecosystem SUNNYVALE, Calif., Nov. 7, 2024 /PRNewswire/ [...]

SAN FRANCISCO: UJET has issued the following news release: Sixty percent of artificial intelligence (AI) deployments in the contact center are low maturity, according to a new AI Maturity Benchmark [...]

New AI Maturity Benchmark Report Shows Advanced Solutions More Likely to Improve Customer Satisfaction, Agent Productivity and Revenue Growth SAN FRANCISCO -- Sixty percent of artificial intelligence (AI) deployments in [...]

Sprinklr, a unified customer experience management (Unified-CXM) platform for modern enterprises, reported its recognition as an Exemplary Vendor by The ISG Buyers Guides for Contact Center Advanced, produced by ISG [...]

SAN FRANCISCO -- Echo AI, the leading Generative Conversation Intelligence platform, has been included in Forrester's recent report, 'Generative AI Is The Catalyst For Change In The Contact Center.' This [...]

BURLINGTON: Zappix, partners with ComApp, to deliver an innovative solution for a major utility company in Europe. The implementation of this service automates the reporting process for public lighting outages, [...]

BURLINGTON, Mass. -- Zappix, a leading AI-Powered Digital Engagement Platform provider, has partnered with ComApp, one of the major Italian CX System Integrators, to deliver an innovative solution for a [...]

SYDNEY: Verint, The Customer Engagement Company, announced that it has been recognized as the leading workforce management (WFM), quality monitoring (QM) and analytics solutions provider in Asia Pacific (APAC) by [...]

Avaya, a global leader in customer experience solutions, announced it has been named for the fifth consecutive year as a Leader in The Aragon Research Globe™ for Intelligent Contact Centers [...]

Fifth Consecutive Year Avaya is Named to the Aragon Research Globe[TM] for Intelligent Contact Centers (ICC) Report MORRISTOWN, N.J. -- Avaya, a global leader in customer experience solutions, today announced [...]

Dublin: The 'Ready, Set, Go! The Race is on to Capitalize on Generative AI in the Contact Center' report has been added to ResearchAndMarkets.com's offering. Generative AI (GenAI) has garnered [...]

Bright Pattern ranked highest in areas including: Implementation Time, ROI, Ease of Doing Business With, and Ease of Setup per G2 Crowd, an industry-leading customer review site. SOUTH SAN FRANCISCO, [...]

TORONTO: SoftwareReviews has issued the following news release: The new 2023 Contact Center as a Service Data Quadrant report from SoftwareReviews, a leading source for insights on the software provider [...]

In SoftwareReviews' latest Data Quadrant report, the firm highlights the top-performing Contact Center as a Service (CCaaS) software solutions. Users have identified these CCaaS providers as the best at streamlining [...]

SAN FRANCISCO: LiveVox has issued the following news release: LiveVox (Nasdaq: LVOX), a proven cloud CCaaS platform built to transform contact center performance, announced it has been included among top [...]

Independent research report on Contact Center As A Service, Q1 2023 recognizes LiveVox for providing quick time-to-value SAN FRANCISCO -- LiveVox (Nasdaq: LVOX), a proven cloud CCaaS platform built to [...]

NEW YORK, Jan. 31, 2023 /PRNewswire/ -- The https://www.technavio.com/report/contact-center-market-industry-analysis?utm_source=prnewswire&utm_medium=pressrelease&utm_campaign=LatestT47RVO_report_wk05_2023_008&utm_content=IRTNTR40477 report has been published by Technavio. Market growth is estimated to accelerate at a CAGR of 9.33% and register an incremental [...]

PALO ALTO: Zenarate, the leading Simulation Training solution, announced AI Coach continues to lead contact center Simulation Training with seven badges in the G2 2023 report. G2 is the world's [...]

2023 JUN 7 (VerticalNews) -- By a News Reporter-Staff News Editor at Computer Weekly News -- The new 2023 Contact Center as a Service Data Quadrant report from SoftwareReviews, a [...]

--Avaya (NYSE:AVYA), a global leader in solutions to enhance and simplify communications and collaboration, today announced it has been named for the fourth consecutive year as a Leader in The [...]

M2 PRESSWIRE-December 7, 2022-: Contact Center Software Market Size to Hit USD USD 113.90 Billion By 2029 Industry Trends, Growth Factors, Segmentation, Future Dynamics and Technologies by 2029 (C)1994-2022 M2 [...]

RALEIGH-DURHAM: AVAYA has issued the following news release: Avaya (NYSE:AVYA), a global leader in solutions to enhance and simplify communications and collaboration, today announced it has been named for the [...]

DUBLIN -- The 'Contact Center Software Market by Component (Solutions and Services), Deployment Model (Cloud and On-Premises), Organization Size ( Large and Small and Medium-Sized Enterprises), Industry and Region - [...]

SOUTH SAN FRANCISCO: Bright Pattern has issued the following news release: Bright Pattern, a leading provider of cloud-based omnichannel contact center software for innovative companies, has just been named #1 [...]

M2 PRESSWIRE-November 9, 2022-: The Worldwide Contact Center Software Industry is Expected to Reach $93.7 Billion by 2027 (C)1994-2022 M2 COMMUNICATIONS RDATE:09112022 The 'Contact Center Software Market by Component (Solutions [...]

RingCentral ranks #1 in analytics capabilities across leading UCaaS vendors BELMONT, Calif. -- RingCentral, Inc. (NYSE: RNG), a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact [...]

BELMONT, Calif.: RingCentral, Inc. has issued the following news release: RingCentral, Inc. (NYSE: RNG), a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact center solutions, today [...]

Publication of Gartner mid cycle reports reflect notable improvements in vendor feature enhancements BELMONT, Calif. -- RingCentral, Inc. (NYSE: RNG), a leading provider of global enterprise cloud communications, video meetings, [...]

DUBLIN, Aug. 5, 2022 /PRNewswire/ -- The https://www.researchandmarkets.com/reports/5345715/2022-contact-center-workforce-optimization-market?utm_source=CI&utm_medium=PressRelease&utm_code=5w76vx&utm_campaign=1734088+-+Global+Contact+Center+Workforce+Optimization+Market+Share+Report+2022%3a+Revenue%2c+Market+Share%2c+and+Execution+of+the+Estimated+36+Worldwide+WFO%2fWEM+Suite+Vendors&utm_exec=chdo54prd report has been added toResearchAndMarkets.com's offering. This report analyzes the revenue, market share, and execution of the estimated 36 worldwide workforce optimization [...]

NEW YORK: Reportlinker has issued the following news release: Reportlinker.com announces the release of the report 'Contact Center Software Market by Component, Deployment Model, Organization Size, Industry and Region - [...]

New York, Aug 01, 2022 (GLOBE NEWSWIRE via COMTEX) -- EQNX::TICKER_START EQNX::TICKER_END Reportlinker.com announces the release of the report 'Contact Center Software Market by Component, Deployment Model, Organization Size, Industry [...]

DUBLIN: Research and Markets has issued the following news release: The 'Growth Opportunities for Communications, Collaboration and Contact Center Solutions in the Retail Industry' report has been added to ResearchAndMarkets.com's [...]

DUBLIN: The Growth Opportunities for Communications, Collaboration and Contact Center Solutions in the Retail Industry report has been added to ResearchAndMarkets.com's offering. This study leverages the input of IT decision [...]

DUBLIN -- The 'Growth Opportunities for Communications, Collaboration and Contact Center Solutions in the Retail Industry' report has been added to ResearchAndMarkets.com's offering. This study leverages the input of IT [...]

M2 PRESSWIRE-July 13, 2022-: Global Retail Communications, Collaboration and Contact Center Solutions Market Analysis Report 2022 (C)1994-2022 M2 COMMUNICATIONS RDATE:13072022 The 'Growth Opportunities for Communications, Collaboration and Contact Center Solutions [...]

Leader for 9th Consecutive Quarter, Earning 98 out of 100 Satisfaction Rating SAN FRANCISCO -- UJET, Inc., the intelligent, modern contact center platform, announced today it has been named the [...]

New York: Reportlinker.com announces the release of the report 'Growth Opportunities for Communications, Collaboration and Contact Center Solutions in the Retail Industry' - Currently, among the primary focal areas for [...]

(GlobeNewswire) - Reportlinker.com announces the release of the report 'Growth Opportunities for Communications, Collaboration and Contact Center Solutions in the Retail Industry' - https://www.reportlinker.com/p06286051/?utm_source=GNW Currently, among the primary focal areas [...]

New York, June 16, Jun 16, 2022 (GLOBE NEWSWIRE via COMTEX) -- EQNX::TICKER_START EQNX::TICKER_END Reportlinker.com announces the release of the report 'Growth Opportunities for Communications, Collaboration and Contact Center Solutions [...]