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[EN] A consulting firm is a business with, at least, one expert or consultant that provides professional advice to an individual or an organization for a fee. These organisations can specialize in many fields of study, like finance, management, technology, or health care. When a consulting bases its activity to technology, it focuses on how their clients can use technology in order to improve their activity and, finally, achieving better results. Nowadays, some new technologies are developing, like IoT or Blockchain technology. These new born technologies can change the way of making business all over the world in a few years. Because of that, firms can be interested in investing and developing these technologies in their activities. And a great help for them can be a blockchain consulting, where a team of experts can help them in this process. This project will define a company plan for a Spanish-based consulting firm working on the Valencian region with a partnership with a Chinese consulting firm. The first part: First of all, a brief introduction of how the purpose and objectives of the project, with a schedule. Also, a brief explanation of the details of the company, as well as the mission, vision and values of the company. Finally, definition of the offered services from the company. The second part is the Spanish market analysis. In this part, we will analyze the consulting and advisory market in Spain, as well as an extern analysis of the company, based on its macroenvironment and microenvironment. Then, we will point out the commercial advantages and disadvantages of the Spanish market, and we will organize them into a SWOT matrix, pointing out its strengths, weaknesses, opportunities and threats. Finally, we will summarize all the part in a brief conclusion. The third part: We will analyze another market, this time the Chinese market, focusing on the same topics of the Spanish one. Part IV: We will design a marketing plan for the company during its first year of activity. We will define our commercial objectives, and then we will define some strategies in order to achieve them. We will also talk about the marketing mix and, finally, we will point out some methods in order to check if we get our objectives. Part V: we will define the legal structure of the company, as well as the taxation the company must follow. Also, we will define who will be behind the financial management of the company, and finally, we will define the legality of an international partnership with a Chinese company. Part VI: at this part, we will define an economic-financial plan for the company, in order to analyze the economic-financial viability of the company. We will define an investment and a financing plan. Also, we will make forecasts regarding our incomes and expenses, our treasury, our profit and loss account and our balance of provisional situation at the end of the first economic year of the company. We will also calculate our threshold of profitability and some ratios in order to get a proper interpretation of the economic-financial viability. Part VII: at this part, the decision of opening or not the company will be made., [ES] Una empresa de consultoría es una empresa con, al menos, un experto o consultor que brinda asesoramiento profesional a un individuo u organización por una tarifa. Estas organizaciones pueden especializarse en muchos campos de estudio, como finanzas, administración, tecnología o atención médica. Cuando una consultoría basa su actividad en tecnología, se centra en cómo sus clientes pueden usar la tecnología para mejorar su actividad y, finalmente, lograr mejores resultados. Hoy en día, algunas nuevas tecnologías se están desarrollando, como la tecnología IoT o Blockchain. Estas tecnologías recién nacidas pueden cambiar la forma de hacer negocios en todo el mundo en pocos años. Debido a eso, las empresas pueden estar interesadas en invertir y desarrollar estas tecnologías en sus actividades. Y una gran ayuda para ellos puede ser una consultoría de blockchain, donde un equipo de expertos puede ayudarlos en este proceso. Este proyecto definirá un plan de empresa para una empresa consultora con sede en España que trabaja en la región valenciana en sociedad con una empresa consultora china. La primera parte: en primer lugar, una breve introducción de cómo el propósito y los objetivos del proyecto, con un calendario. También, una breve explicación de los detalles de la compañía, así como la misión, visión y valores de la compañía. Finalmente, definición de los servicios ofertados por la empresa. La segunda parte es el análisis del mercado español. En esta parte, analizaremos el mercado de consultoría y asesoría en España, así como un análisis externo de la compañía, basado en su macroambiente y microambiente. Luego, señalaremos las ventajas y desventajas comerciales del mercado español y las organizaremos en una matriz FODA, destacando sus fortalezas, debilidades, oportunidades y amenazas. Finalmente, resumiremos toda la parte en una breve conclusión. La tercera parte: analizaremos otro mercado, esta vez el mercado chino, centrándonos en los mismos temas del español. Parte IV: Diseñaremos un plan de marketing para la compañía durante su primer año de actividad. Definiremos nuestros objetivos comerciales, y luego definiremos algunas estrategias para lograrlos. También hablaremos sobre la mezcla de mercadeo y, finalmente, señalaremos algunos métodos para verificar si conseguimos nuestros objetivos. Parte V: definiremos la estructura legal de la empresa, así como los impuestos que la empresa debe seguir. Además, definiremos quién estará detrás de la gestión financiera de la empresa y, finalmente, definiremos la legalidad de una sociedad internacional. con una empresa china. Parte VI: en esta parte, definiremos un plan económico-financiero para la empresa, con el fin de analizar la viabilidad económico-financiera de la empresa. Definiremos una inversión y un plan de financiación. Además, realizaremos pronósticos sobre nuestros ingresos y gastos, nuestra tesorería, nuestra cuenta de pérdidas y ganancias y nuestro saldo de la situación provisional al final del primer año económico de la compañía. También calcularemos nuestro umbral de rentabilidad y algunos ratios para obtener una interpretación adecuada de la viabilidad económico-financiera. Parte VII: en esta parte, se tomará la decisión de abrir o no la empresa.

International audience; Faced with the disenchantment and disengagement expressed by their employees, business leaders are considering ways of incorporating more benevolence into managerial practices. Nevertheless, ‘benevolence’—care and concern for the well-being of others—has not yet been studied in an organizational profit-focused context. In this paper, we seek to investigate the emergence and practice of benevolence with an eye on profit and performance. We begin by investigating the main ethical approaches to benevolence—virtue ethical, utilitarian, and deontological. Then, based on an empirical study (in the context of an upward feedback system in a consulting firm), we identify two distinct types of benevolence. On the one hand, formal benevolence is defined and monitored by the organizational processes and actions of leaders; it is understood by all concerned to be bounded by organizational performance. On the other hand, informal benevolence exists at the margin of these processes, in interpersonal and discretionary relationships. We set out to analyze these two types of benevolence and the complementarity between them. We also discuss to what extent they can be managed, teasing out some implications for managers and some potential avenues for further research.

Today, the current energy situation is particularly difficult for major French energy players. Indeed, they have to face high energy prices - that go up and down -, have to look at renewable energies – by integrating them into their energy mix or into their distribution model - and digitize to manage their customer relations - customers’ behavior has changed and utilities have to adapt to this new behavior. They must respond to these problems while being confronted with the arrival of new entrants to the energy market: multiplication of energy players but also appearance of players in telecommunications, data. To cope with this energy revolution, the great French utilities have no choice but to transform themselves. They must evolve technologically, digitally and also organically, structurally and culturally. The strategy of major historical energy players is therefore completely redesigned in order to give them the possibility of remaining competitive in their market and not losing their place in this revolution. They have to adapt to these new challenges and to transform themselves. Major French energy players, as ENGIE, EDF and RTE, have already started to imagine and implement new strategies to face the current energy challenges. Operational strategy consulting firms such as Weave are there to assist them in their transformation. The consultants of Weave carry out indeed numerous missions to answer the problems of these companies. Weave is here to help these companies to evolve and transform by giving them accompaniment throughout a good overview of the current energy market and current challenges of the society. Weave helps the major French energy actors to deploy new strategies, from the design of the strategy to its implementation. Indeed, Weave has developed a recognized expertise to accompany its clients in the energy transition and respond to the challenges of development and transformation of their value chain. On the basis of innovative offers, Weave intervenes with general management and dedicated businesses. Den nuvarande situationen på energimarkanden är en utmaning för många stora franska energiaktörer. Huvudutmaningarna består idag av höga elpriser som går upp och ned på en volatil marknad, en övergång till förnyelsebara energikällor samt en nödvändig och omfattande digitalisering där särkslit kundrelationerna förändras och utvecklas. Nya aktörer från andra branscher etablerar sig på energimarknaden med nya typer av tjänster och detta innebär att befintliga aktörer måste utveckla nya affärsmodeller. Nya preferenser och beteenden hos kunderna ställer även det nya krav. För att klara denna energirevolution, har franska etablerade energibolag inget annat val än att transformera sig. De måste utvecklas teknologiskt, digitalt men också organisatorisk, strukturellt och kulturellt. Stora historiska energiaktörer behöver därför nya strategier för att förbli konkurrenskraftiga på sina marknader och inte förlora marknadsandelar. Stora franska energiaktörer som ENGIE, EUF och RTE har redan påbörjat detta arbete och nya strategier utvecklas för att möta de aktuella utmaningarna på energiområdet. Strategikonsultföretag som Weave finns där för att hjälpa energibranschens aktörer i denna omvandling. Weave har redan genomfört många uppdrag inom detta område och kan med sin breda kompentens och erfarenhet hjälpa dessa företag att utvecklas och förändras via en god översikt av nuvarande energimarknad och aktuella utmaningar i samhället i allmänhet. Weave kan bistå de stora franska energiaktörerna i framtagande av nya strategier inklusive genomförande. Genom långsiktigt arbete har Weave utvecklat sin expertis och är därför väl lämpade att leda sina kunder i energiomställningen och svara på de utmaningar som en utveckling och omvandling av kundernas värdekedjor innebär.

A business plan competition is conducted to test whether survey instruments or panel judges are able to identify the fastest growing firms. Participants submitted six- to eight-page business plans and defended them before a three- or four-judge panel. Applicants are surveyed shortly after they applied and one and two years after the competition. Follow-up surveys are used to construct measures of enterprise growth and baseline surveys and panel scores to construct measures of enterprise growth potential. A survey measure of ability correlates strongly with future growth, but the panel scores add to predictive power even after controlling for ability and other survey variables. The survey questions have more power to explain the variance in growth. Participants presenting before the panel were given a chance to win customized management training. Fourteen months after the training, there is no positive effect of the training on growth of the business.

International audience; The evolution of modelling of intra-urban mobility in France, 1960-2005 : the influence of the institutional organization of transport The modelling of intra-urban mobility uses explanatory models developed by experts in transport planning, and is applied to a local territory on behalf of public authorities in charge of all or part of the local transport network. The expansion of French unimodal models (the DAVIS model for roads and the TERESE model for public transport) was part of the development of a dichotomous institutional organization of transport from 1960 to 1990 involving the territorial services of the Ministry of Infrastructure and then the intermunicipal public transport authorities. The latter were belatedly given the role of organizing the whole urban transport system, while the mobilities of city dwellers were shown to be multimodal, as revealed by the success of tram systems. This led at the beginning of the 2000s to the mass adoption of foreign multimodal models in place of the two unimodal models.; La modélisation des déplacements urbains mobilise des modèles explicatifs développés par une expertise en planification des transports, elle s'exerce sur un territoire local pour le compte d'institutions publiques en charge de tout ou partie du réseau de transport de l'agglomération. L'essor de modèles unimodaux (DAVIS pour les routes et TERESE pour les transports en commun) français s'est inscrit dans la constitution d'une organisation institutionnelle dichotomique des transports de 1960 à 1990: les services territoriaux du ministère de l'Équipement et, respectivement, les autorités intercommunales organisatrices des transports urbains (AOTU). Le confortement, tardif, des AOTU - par leur nouvelle fonction de coordination de l'offre de transport dans les agglomérations urbaines - et l'image du citadin multimodal - révélée par le succès des tramways - ont conduit à l'adoption massive, au début des années 2000, de modèles multimodaux développés à l'étranger en substitution de ces deux modèles unimodaux.

Professional careers of the consultants and the activity of the urban planning and strategy consulting firms show how atypical is this segment of the consulting market in France. The way it works is inherited from the Glorious Thirty. It is a hardly defined, a highly segmented and a financially fragile market. It is still largely dominated by the public sector (State, local authorities, urban planning agencies) and it is not fully open to competition. The private consultants carve out market niches, they activate social, professional or political networks and play the multi-activity card to overcome the disparities in access to demand., Les trajectoires professionnelles des consultants et l'activité des cabinets de conseils en stratégies et projets urbains mettent en évidence le caractère atypique de ce segment du marché du conseil en France. Son fonctionnement est pour une large part hérité de la période des Trente Glorieuses. Il présente des contours flous, il est très segmenté et fragile financièrement. Il est encore largement dominé par le secteur public (Etat, collectivités locales, agences d'urbanisme), ce qui induit des distorsions de concurrence. Pour s'affranchir des conditions inégales d'accès à la commande, les consultants privés développent des niches de marché, activent leurs réseaux socioprofessionnels, militants ou politiques et jouent la carte de la pluriactivité, en valorisant leur expérience dans le champ de l'urbanisme et de l'aménagement.

When needing software, using the services of an IT consulting rm is todaya common solution for companies nowadays. To make a system suited forthe intended users it is important to focus on usability.There are many dierent approaches possible to use when developinga usable system. The purpose of this study was to study if any of theapproaches, goal-directed design, could be used when a customer orders asolution from a consulting rm. This was to be studied through a case studywhich was conducted at the IT consulting rm Sigma. One of Sigma's customersis Toyota Material Handling Group which is a supplier of forkliftsand additional services like the online eet management platform ToyotaISite. The platform is about to be further developed by connecting it to amobile application with the purpose of making the platform more accessibleand ecient. The assignment in the case study was to develop a prototypefor this mobile application. This was done using the goal-centered design approach.Further, in order to understand the work at Sigma today, interviewswere conducted with developers at the company.The data collected led to an analysis about how Sigma and other similarIT consulting rms could use the goal-centered design approach when developingsoftware. The conclusion drawn was that parts of the method couldbe motivated to the customer and thereby be used in future projects, whilesome parts would be harder to motivate for the customer. The includedsteps were user research, context scenarios, requirements and high-delityprototyping. These conclusions can be used to integrate usability work inthe development process in the context of an IT consulting rm deliveringa system to a customer.

Emerging market economies have been experiencing high credit growth and high delinquency rates amongst retail banking customers in recent years. However, collections practices have not always kept pace with this rapid growth; many collectors still rely on relatively unstructured processes and weak oversight frameworks. It is therefore important to consider how fair and ethical treatment of borrowers can be better promoted in these markets. To this end, International Finance Corporation (IFC) commissioned a study in 2009 to examine the question of what guiding principles should financial institutions follow to raise their responsible and ethical standards in collections. IFC has subsequently commissioned Oliver Wyman to study existing global retail debt collections practices and recommend tangible actions that lenders and collectors can take to promote responsible and ethical standards in the field. The conclusions of this study are based on field research conducted by IFC and Oliver Wyman, industry experts analysis and opinion, and a survey of institutions in 20 emerging markets.

International audience; The evolution of modelling of intra-urban mobility in France, 1960-2005 : the influence of the institutional organization of transport The modelling of intra-urban mobility uses explanatory models developed by experts in transport planning, and is applied to a local territory on behalf of public authorities in charge of all or part of the local transport network. The expansion of French unimodal models (the DAVIS model for roads and the TERESE model for public transport) was part of the development of a dichotomous institutional organization of transport from 1960 to 1990 involving the territorial services of the Ministry of Infrastructure and then the intermunicipal public transport authorities. The latter were belatedly given the role of organizing the whole urban transport system, while the mobilities of city dwellers were shown to be multimodal, as revealed by the success of tram systems. This led at the beginning of the 2000s to the mass adoption of foreign multimodal models in place of the two unimodal models.; La modélisation des déplacements urbains mobilise des modèles explicatifs développés par une expertise en planification des transports, elle s'exerce sur un territoire local pour le compte d'institutions publiques en charge de tout ou partie du réseau de transport de l'agglomération. L'essor de modèles unimodaux (DAVIS pour les routes et TERESE pour les transports en commun) français s'est inscrit dans la constitution d'une organisation institutionnelle dichotomique des transports de 1960 à 1990: les services territoriaux du ministère de l'Équipement et, respectivement, les autorités intercommunales organisatrices des transports urbains (AOTU). Le confortement, tardif, des AOTU - par leur nouvelle fonction de coordination de l'offre de transport dans les agglomérations urbaines - et l'image du citadin multimodal - révélée par le succès des tramways - ont conduit à l'adoption massive, au début des années 2000, de modèles multimodaux développés à l'étranger en substitution de ces deux modèles unimodaux.

An intense will to influence its environment can be noted particularly in the multinationalconsulting firms’ sector. These companies try hard to dominate high competitive markets byimposing their new practices. They generalize new managerial doctrines which dismantle thelegitimacy of the established practices and require using adapted devices, in other words, theirs.This thesis examines these operations of orientation and proposes a discursive model able toenhance the diffusion of a management practice. The neo-institutional and fashion managementtheories highlight the fact that managers adopt a practice according to “technico-economic” butalso “sociopsychological”criteria. Our model is based on these both adoption motives. It suggestsintroducing a practice as simple and efficient in order to meet the managers’ “technicoeconomic”needs, but also as modern and rational in order to meet their “sociopsychological” expectations. Anempirical test shows this discursive approach brings 85% of the managers interviewed to adopt theFRE model, a fictitious practice with major defects easily recognizable.; S’il est un secteur où l’on observe une intense volonté de peser sur son environnementc’est, en partie, celui qu’occupent les multinationales du conseil en stratégie. Ces dernièress’efforcent de dominer le théâtre des luttes concurrentielles en imposant de nouvelles pratiques degestion sur le marché. Elles généralisent de nouvelles doctrines managériales qui démantèlent lebien-fondé des pratiques établies et imposent l’usage de dispositifs adaptés, en l’occurrence lesleurs. Cette thèse examine ces manoeuvres de formatage et propose un dispositif discursif à mêmede favoriser la diffusion d’une pratique de gestion. La théorie néo-institutionnelle et la théorie desmodes managériales soulignent que les managers adoptent une pratique en fonction de critèresd’ordre « technico-économiques » mais également « socio-psychologiques ». Notre dispositifdiscursif s’appuie sur ces deux moteurs d’adoption. Il vise à présenter une pratique comme étantsimple et efficace pour répondre aux besoins « technico-économiques » des managers maiségalement moderne et rationnelle pour répondre à leurs attentes d’ordres « sociopsychologiques». Un test empirique démontre que cette approche discursive pousse 85% desmanagers interrogés à adopter le modèle FRE, une pratique fictive dont les défauts majeurs sontfacilement identifiables.

Thesis: Contractual relations of consulting firm and client Author: Karolína Brosková The purpose of my thesis is to analyse the contractual relations between consulting firm and its client. The reason for my research is an increasing amount of consulting firms arising in Czech business enviroment as well as non-existence of precise and explicit regulation of these relations in Czech legal system. The thesis is composed of two main chapters, each of them dealing with different aspects of management consulting. Chapter One is subdivided into three parts. Part One is introductory and defines basic terminology of management consulting, its history and typology. Part Two deals with subjects of contractual relations between consulting firm and client. Finally part Three explains when these relations will be regulated by Czech commercial contract law. Chapter Two examines relevant Czech legislation in combination with practical examples from valid agreements. The chapter consists of two parts. Part One focuses on particularities of Czech contract law. Part Two investigates what should be included in consulting agreement. Conclusions are drawn partially in Chapter Two, part One and partially in the epilogue. The main aim of the thesis is to find out what is the economic cause of these relations, and what...

The evolution of modelling of intra-urban mobility in France, 1960-2005 : the influence of the institutional organization of transport The modelling of intra-urban mobility uses explanatory models developed by experts in transport planning, and is applied to a local territory on behalf of public authorities in charge of all or part of the local transport network. The expansion of French unimodal models (the DAVIS model for roads and the TERESE model for public transport) was part of the development of a dichotomous institutional organization of transport from 1960 to 1990 involving the territorial services of the Ministry of Infrastructure and then the intermunicipal public transport authorities. The latter were belatedly given the role of organizing the whole urban transport system, while the mobilities of city dwellers were shown to be multimodal, as revealed by the success of tram systems. This led at the beginning of the 2000s to the mass adoption of foreign multimodal models in place of the two unimodal models., La modélisation des déplacements urbains mobilise des modèles explicatifs développés par une expertise en planification des transports, elle s'exerce sur un territoire local pour le compte d'institutions publiques en charge de tout ou partie du réseau de transport de l'agglomération. L'essor de modèles unimodaux (DAVIS pour les routes et TERESE pour les transports en commun) français s'est inscrit dans la constitution d'une organisation institutionnelle dichotomique des transports de 1960 à 1990: les services territoriaux du ministère de l'Équipement et, respectivement, les autorités intercommunales organisatrices des transports urbains (AOTU). Le confortement, tardif, des AOTU - par leur nouvelle fonction de coordination de l'offre de transport dans les agglomérations urbaines - et l'image du citadin multimodal - révélée par le succès des tramways - ont conduit à l'adoption massive, au début des années 2000, de modèles multimodaux développés à l'étranger en substitution de ces deux modèles unimodaux.

Syftet med denna fallstudie är att kritiskt granska utredningsmetodiken, inkl. tankefelen, i en av konsultfirma utförd personalutredning, där utredarna haft i uppdrag att utreda om "kränkande särbehandling" enligt AFS 1993:17 förekommit gentemot en anställd. Utredningsmetodiska fel, tankefel och förföljande arbetssätt klargörs i denna granskning., A persecutory personnel investigation by a consulting firm at a hospital is critically examined. Cognitive biases are clarified.

In the last years, dominated by the new reality of the global markets, the traditional vision of corporate management has recorded many changes, that also change the role and the organizational structures of management consulting firms. Corporations operating in global markets have very diversified needs of management consulting. The new global markets generate a depth renewal in the services offered by consulting firms. The rapid changes in consulting require new levels of specialisation for the professional resources involved. Consultancy companies are actually the repository for years of experience and competences, transferred to the youngest consultants through team work on each single project and continuous training.