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In this article, we evaluate the impact of ethnic and national identities on satisfaction with democracy in Nigeria, a state with deep historical ethno-regional divisions. Applying Easton's (1965) seminal framework of diffuse versus specific support, we examine how Nigerians combine their ethnic and national identities (diffuse support), and analyze the extent to which territorial identities influence democratic satisfaction vis-à-vis evaluative factors (specific support), such as trust in institutions and the current government's performance in addressing the needs of its citizens. We employ a multilevel model using the seventh round of the Nigeria Afrobarometer survey. We find that a dominant ethnic identity does decrease democratic satisfaction. However, a number of specific support measures, such as trust in the state and local governments and evaluations of the government's economic performance are stronger predictors. We interpret this as a decline in the salience of the ethnic cleavage in Nigeria. [ABSTRACT FROM AUTHOR]

This study analysed how income disparity affects citizens' public service satisfaction. Using the data of the Chinese General Social Survey from 2013 to 2015, we found that income disparity can reduce citizens' satisfaction with public service. Through a series of robustness tests, the findings of this paper remain robust. Mechanism analysis indicates that material aspirations are the main pathway through which income disparity affects citizens' satisfaction with public services. We also found that the effect of income disparity on citizens' satisfaction with public services is more pronounced in the samples of non-residents, urban residents and higher-income groups. [ABSTRACT FROM AUTHOR]

Multiple studies have identified a significant gap between electoral winners' satisfaction with the functioning of their democracy and electoral losers' satisfaction. This disparity is attributed to the diverging policies the parties would enact. For this to be true, citizens must perceive true differences among the parties. Using thirty-one post-election surveys from twenty-five countries, this study finds that the win-loss satisfaction gap is conditioned by the perceived differences among the political parties in the democracy. The effect of winning or losing on citizens' satisfaction is significantly larger when citizens identify greater differences among the parties. This effect is driven by the difference in impact among citizens perceiving major differences among the parties. The differential effect underscores the importance of understanding citizens' perceptions of the parties in their democracy and contributes to researchers' knowledge of influences on democratic attitudes at a time when scholars are concerned about democratic decline. [ABSTRACT FROM AUTHOR]

We argue that a deficient provision of public goods may influence citizen satisfaction with the status quo, thereby encouraging demands for institutional changes. We formalize and test this relationship using prior data related to the recent constitutional process carried out in Chile to replace its dictatorship‐era constitution. Individual‐level data from the Chile 2016/17 AmericasBarometer survey are used to estimate ordered and multinomial probit models to study the determinants of citizen preferences for constitutional change, distinguishing between amendment and replacement. The main findings reveal that preferences for reforming the Chilean constitution can be driven by greater discontent with public goods provision. These results remain robust when estimating pseudo‐panel models using cohort‐level data and examining coefficient stability. Moreover, higher levels of corruption are associated with a stronger demand for constitutional replacement, suggesting a potential rupture in the shared social contract due to poor governance and lower political equality. [ABSTRACT FROM AUTHOR]

Acknowledging biophilic design as a nature-based solution to compensate for the expansion of urbanization and human separation from nature that deteriorate citizens' satisfaction and responsible pro-environmental behaviors toward the environment are among the environmental planning's principal goals. Therefore, the current study investigates the effects of Biophilic design dimensions on residential satisfaction to promote citizens' pro-environmental behavior. In order to evaluate the effects between Biophilic design, residential satisfaction, and pro-environmental behavior, SEM method was used. Obtained data from 380 questionnaires were analyzed by SPSS and Smart PLS, and the results demonstrated that the Biophilic design's 'street' dimension has the greatest impact on residential satisfaction (β = 0.799) and citizens' pro-environmental behavior (β = 0.751). Additionally, residential satisfaction's 'quality' dimension has the highest effect on pro-environmental behavior (β = 0.430). The outcomes provide a solution for policymakers and designers to enhance citizens' pro-environmental behaviors towards the environment through a sustainable solution. [ABSTRACT FROM AUTHOR]

This article undertakes a comprehensive study of worldwide literature gathered from the Web of Science database, using bibliometric analysis. The analysis covers all the years, and most publications are from 1988 to 2024. The primary focus of the inquiry centres on the development of public service concept, public services citizens' satisfaction, services' stakeholders, public services' quality and performance during this period. The assessment of public services quality by citizens has been a prominent subject of scholarly investigation for a considerable period of time. By conducting keyword co-occurrence analysis on pertinent literature, our objective was to uncover dominant themes and track trends over a period of time. Novel insights were obtained by generating density, network, and overlay maps using VOS Viewer software. The keyword co-occurrence analysis performed using VOS Viewer unveiled an intricate and interrelated network of study themes within the literature on stakeholders' perceptions of the quality and performance of public services. The study discovered four main clusters, each reflecting separate yet intersecting research topics. An in-depth analysis of these clusters provides significant insights into the emerging patterns and key areas of interest in this subject. This research provides essential insights for both academic and practical applications in public services, establishing a foundation for future investigations. [ABSTRACT FROM AUTHOR]

Today's technological advances have created new channels for the collaboration of local governments with citizens, who can perform the role of both partner and customer in public service delivery. This article examines an initiative in Barcelona in which citizens monitor and evaluate public services using a feedback system to register their complaints. Specifically, it analyzes how socioeconomic factors, political activism, and partisan alignment influence citizen complaints about eight urban public services in Barcelona. Using a panel of monthly district-level observations from the city's feedback system for 2014 to 2019 and fixed-effect estimations, the results show that political participation is related to a higher propensity to complain, while economic status, educational attainment, and partisan alignment do not have a significant association with complaints. These findings are then considered and discussed in relation to a survey of citizen satisfaction with urban public services in Barcelona. [ABSTRACT FROM AUTHOR]

This study presents a systematic review of the 122 studies on citizen satisfaction in the field of public administration. The research aims to identify the current state of knowledge on citizen satisfaction by drawing on existing empirical results and conceptual arguments, highlighting research gaps, and developing a heuristic framework to guide future research. Based on a literature search of 12 major public administration journals, our findings indicate that citizen satisfaction has gained significant academic attention as a performance measure to monitor and assess public service delivery, particularly at the local level. Despite substantial scrutiny in diverse research contexts, quantitative studies still predominate, mainly using secondary survey data in their research. Furthermore, we observed an absence of an agreed-upon definition for citizen satisfaction and an over-emphasis on the expectancy-disconfirmation model to explain the satisfaction process, highlighting the need for scholars to move beyond the performance-expectation dyad. While reviewing a set of environmental, organizational, and individual-level antecedents and outcomes, we noticed few scholars have considered the effects of moderating variables on citizen satisfaction. As such, our paper concludes by identifying a few underexplored research themes that could facilitate knowledge-building regarding citizen satisfaction. [ABSTRACT FROM AUTHOR]

The evaluation and selection of strategies for real estate tax collection using neutrosophic cognitive maps (NCM) represents an innovative approach in urban fiscal management. This method combines elements of neutrosophic theory with cognitive evaluation techniques, allowing public administrators and urban planners to analyze the effectiveness of various fiscal tactics in complex and variable environments. NCMs facilitate a more accurate evaluation by considering not only numerical data, but also subjective perceptions and opinions of the stakeholders involved, such as owners, developers, and residents. This comprehensive approach not only optimizes efficiency in tax collection, but also promotes greater transparency and legitimacy in the administrative process, thus improving the quality of public service and citizen satisfaction. Additionally, NCMs provide a flexible platform to adapt collection strategies to changing real estate market dynamics and local tax policies. The ability of neutrosophic cognitive maps to handle the uncertainty and ambiguity inherent in modern urban management makes them an invaluable tool for urban planners and public policy makers. By integrating multiple perspectives and evaluating the acceptability of proposed strategies, these maps not only help foresee possible resistance or conflicts, but also facilitate the implementation of more equitable and effective tax policies. In summary, the application of NCM in urban fiscal management not only promotes administrative effectiveness but also strengthens local governance by improving citizen participation and democratic legitimacy in fiscal decisionmaking. [ABSTRACT FROM AUTHOR]

Municipal mergers are a common administrative reform worldwide, but their effects on public employment size and citizen satisfaction remain poorly understood. This study investigates these effects by focusing on a city-county merger in South Korea after 2000. Using the synthetic control method and multivariate regression, we find that municipal mergers increase the number of public employees, primarily low-ranking officials, while negatively impacting citizen satisfaction. This suggests that the goal of enhancing administrative efficiency through local government consolidation does not yield positive outcomes for organizations’ personnel or residents’ welfare.

This study describes how, as part of the administrative reform of Bangladesh, most of the urban local governments have set up some public service center like Pourasava Digital Center (PDC), where ICT (Information and Communication Technology) has been commonly applied to make e-services more convenient, efficient and transparent. The current study measures the Service Quality Satisfaction and Continuous Use Intention to use Pourasava Digital Center (PDC) in Bangladesh by adopting citizen participation as a moderator. Theoretically, this study has used the DeLone & McLean Information Systems (D&M IS) Success Model and Zhang's two-dimensional satisfaction model. However, most of the existing studies in Bangladesh are qualitative, and the relationship between service quality and citizen satisfaction has not been tested. A survey was conducted based on a structured questionnaire method and data collected from 332 respondents from 05 PDC and applying structural equation modelling in AMOS software while analyzing the data. The empirical results showed that the data fit the model. The finding of this study is that information quality affects specific satisfaction but not accumulative satisfaction, and specific satisfaction might not lead to accumulative satisfaction. One of the worthy findings of this study is that citizen satisfaction is highly dependent on system quality and service quality rather than information quality. The continuous use intention of the citizen is not based on specific satisfaction but significantly depends on accumulative satisfaction. To ensure the improvement of PDC's service quality, all dimensions related to the quality of service should be modified, and the administrative system and citizens should be encouraged to participate in all aspects of services. [ABSTRACT FROM AUTHOR]

Extensive research indicates that enhancing employee satisfaction and motivation leads to improved organizational performance. Given the crucial role public managers play in delivering quality public services, ensuring their satisfaction becomes paramount. This study, based on survey data from approximately half a million U.S. federal government employees, explores the factors influencing public managers' job satisfaction and investigates whether managerial positions moderate these effects. The findings reveal that overall job satisfaction is positively impacted by satisfaction with both intrinsic and extrinsic job aspects, irrespective of managerial status. However, the influence of intrinsic and extrinsic factors on overall job satisfaction undergoes significant changes when a public employee assumes a managerial position. [ABSTRACT FROM AUTHOR]

Previous studies have confirmed the causal effect of performance information on citizen satisfaction, but they were primarily conducted in survey experimental settings that featured hypothetical and abstract scenarios and primed respondents to look at certain aspects of performance information. Whether the causal effects hold in the real world, which is a much more complex information environment, is questionable. We address the gaps by employing a regression discontinuity design to identify the impact of public schools' performance grades on parents' satisfaction with teachers and overall education in New York City. We find that performance signals have independent and lasting effects on citizens' satisfaction. However, the effects are nonlinear, depending on the levels of performance signals. Parents' responses are muted at the A/B performance grade cutoff, but their satisfaction increases significantly at the B/C and C/D cutoffs if their schools earn relatively higher grades. [ABSTRACT FROM AUTHOR]

This research examines the relationship between sustainable m-Gov services and citizen satisfaction with m-Gov services. A multidimensional conceptualisation of sustainable m-Gov services is defined to examine citizen satisfaction. The research model was tested using empirical data collected from 687 m-Gov service users through PLS-SEM. The results showed that service availability, contact, responsiveness, efficiency, and privacy significantly influenced m-Gov service quality. Mobile self-efficacy, perceived trust, and perceived functional benefit are critical for m-Gov adoption. However, perceived compatibility and perceived ability-to-use did not explain the m-Gov adoption. The findings of m-Gov service quality and m-Gov adoption interactions supported their role in predicting sustainable m-Gov services, thereby increasing citizen satisfaction. The outcome of this study is vital for government strategies, public administration, policymakers, and government service delivery literature and provides citizen-centric m-Gov services. Thus, the government and citizens adopting m-Gov services can benefit from the tested model towards increasing the sustainable offering of m-Gov services. [ABSTRACT FROM AUTHOR]

Although expectations have emerged as a prominent research theme in public administration, little is known about whether and how expectations affect citizen satisfaction. We investigated the anchoring effects of expectations in shaping citizen satisfaction, utilizing a survey experiment involving 735 Chinese citizens. Specifically, we examined (1) the influence of citizens' normative expectations of what services should be on their satisfaction levels; (2) the anchoring effects that result from numerical anchors on expectations and satisfaction; and (3) the effectiveness of debiasing education in mitigating anchoring effects. The findings reveal a negative correlation between citizens' normative expectations and their satisfaction levels, highlighting the influence of anchoring effects on citizens' expectations and satisfaction. Debiasing education is effective in mitigating anchoring effects on expectations but not on satisfaction. These findings integrated cognitive bias into the expectancy disconfirmation model to a better understanding of citizen satisfaction. In this article, the authors focus on investigating the anchoring effects of expectations in shaping levels of citizen satisfaction. To achieve this, the study (1) examined the influence of citizens' normative expectations of what services should be on their satisfaction levels, utilizing a survey experiment involving 735 Chinese citizens; (2) tested the anchoring effects that result from numerical anchors on satisfaction; and (3) employed debiasing education to mitigate anchoring effects on satisfaction. The findings reveal a negative correlation between citizens' normative expectations and their satisfaction levels, highlighting the influence of anchoring effects on citizen satisfaction. Debias education is effective in mitigating bias on expectations but does not equally address issues related to satisfaction levels. These findings contribute to the cross-national generalizability of the expectancy disconfirmation model and citizen satisfaction literature. [ABSTRACT FROM AUTHOR]

Through a behavioral approach, citizen evaluations of government performance have been an area of study in public administration. Research has explored how different factors influence citizens' perceptions of public organizations, such as public sector bias and reference points. Understudied in this literature is how citizens evaluate government based on their use of financial management strategies. The Pandemic and other economic challenges have forced governments to engage in cutback management strategies to balance the budget. How do citizens evaluate governments based on their cutback strategies? To answer this theoretical question, we employ a survey experiment design with over 1600 respondents from the U.S. to explore how four cutback management strategies can influence citizen evaluations of government. Our findings suggest that cutback management strategies do influence citizens' evaluation of government in trust, satisfaction, performance, and fairness. Citizens are more favorable to infrastructure or materials and contractor cuts than increasing taxes or reducing personnel. Further analysis by respondent partisanship indicates Democrats are more accepting of tax increases. Republicans rate governments lower when they cut capital and infrastructure and rate governments higher when they decrease personnel expenditures. [ABSTRACT FROM AUTHOR]

Public service provision reform widely calls for coproduction. Based on the framing effect theory, we took waste sorting as a research context and explored the effects of goal frames and temporal frames on citizens' willingness to participate in coproduction through two between‐subject survey experiments. We found that citizens' participation willingness was significantly increased when using goal frames or temporal frames. Furthermore, compared with gain frames, the effect of loss frames on citizens' willingness was significantly stronger, whereas the difference in the effect of present‐oriented frames and future‐oriented frames was not significant. When the information was constructed by combining loss frames and present‐oriented frames, citizens' willingness reached the highest level among the four combinations. This study has implications for nudging coproduction by information frames and implies that presenting the loss‐framed information in present‐oriented frames can maximally promote citizens' willingness to participate in coproduction. [ABSTRACT FROM AUTHOR]

In the context of ensuring the well-being of citizens, the energy industry should predominantly adhere to the people-oriented approach. Investigation of citizen satisfaction through the lenses of power supply and societal demand is of utmost importance. This study constructs a satisfaction model based on expectancy disconfirmation theory, employs response surface analysis to explore the impact of matching degree between demand and supply on citizen satisfaction. The results show that citizen satisfaction is notably higher in case of a match between public expectations and supply quality compared to mismatch scenarios. Furthermore, instances involving both high public expectations and high supply quality, yield greater satisfaction compared to scenarios involving low public expectations and low supply quality. Importantly, citizen satisfaction experiences a dip when public expectations surpass supply quality, unlike situations where public expectations fall short of supply quality. Policy awareness does not moderate the effect of matching analysis on citizen satisfaction. This research enriches the scope of understanding the complex nature of public satisfaction, offering theoretical support for the high-quality development of power supply departments, catering to both energy needs and well-being of citizens. Thus, the current study significantly contributes to promoting the sustainable and high-quality development of the local social economy. [ABSTRACT FROM AUTHOR]

The popularity of digital civic education has gained the attention of educators, policymakers, and public administrators worldwide across the globe. Research scholars have also been focused on understanding how young citizens' motivation and learning outcomes can be stimulated. Based on gamification affordances and self-determination theory, this study examines how three gamification affordances (i.e. reward affordance, competition affordance, and self-expression affordance) affect young citizens' intrinsic motivation and learning performance in digital civic education. In addition, the study examines the moderating effect of the modularity of gamified learning activities on the relationship between intrinsic motivation and learning performance. Data for this research were collected from 454 young citizens of a digital civic education platform through an online survey. Structural equation modeling (SEM) was used to analyze the proposed research model. The empirical results indicate that the three gamification affordances exert different degrees of influence on the satisfaction of young citizens' intrinsic psychological needs, which in turn, facilitates their learning performance. Further, the results indicate that the modularity of gamified learning activities impedes the impact of psychological need satisfaction on learning performance. This study is important in that it helps educators and politicians understand the needs of young citizens through gamified digital civic education modes. [ABSTRACT FROM AUTHOR]

Citizens' satisfaction with governance is a critical political issue in China. How do citizens evaluate the effort to improve governance quality by the Chinese government? Are citizens satisfied with the governance at the local level? Does citizens' economic well-being affect their evaluation of local governance, and if so, how? Drawing data from the Chinese Household Income Project (CHIP) 2018 survey, this study attempts to provide some insights to these questions by investigating whether citizens' economic well-being shapes their evaluations of local governance. We find that respondents with a stronger sense of subjective economic well-being are more likely to be satisfied with local governance. However, objective economic well-being has a slightly negative impact on local governance satisfaction. Chinese citizens generally express a high level of satisfaction with local governance. Therefore, perceived economic well-being influences local government favorability more than the representation of economic well-being in material wealth. The findings point to a complex relationship between economic well-being and evaluation of governance quality. [ABSTRACT FROM AUTHOR]

This paper examines the relationship between citizen satisfaction with the functioning of democracy and ideological congruence. We focus on how this relationship may vary by government type, paying attention to the conditioning effects of coalition governments' ideological make-up and individual-level education. Our analyses rely on harmonized survey data covering one million respondents in 28 countries over a 40-year period. We find limited evidence that the relationship between citizen satisfaction and ideological congruence is conditional on national government type. All coalitions are not, however, created equal. Comparing single-party governments to multi-party governments with different ideological compositions, we find striking differences, but only for the higher educated. While the negative relationship between citizen satisfaction and ideological incongruence is similar for lower-educated citizens in single-party and multi-party coalition settings (irrespective of cabinet composition), for the higher educated, the relationship weakens as a function of the ideological diversity of the coalition cabinet. [ABSTRACT FROM AUTHOR]

By taking the Electronic Satisfaction Satisfaction (EGOVSAT) model, this study examined the mediating roles of service innovation and perceived corruption in user satisfaction with e-government services. A total of 190 responses was collected from the e-government service users of the state of Odisha in India. The state of Odisha has adopted teamwork, transparency, technology, and timely service delivery for transforming governance (5-T framework). The focus is, of course, to achieve good governance by providing better services through the help of technology. A study on the role of service innovations and perceived corruption in an e-government framework has relevance for further strengthening of the 5-T framework. This research outcome supported the mediating role of service innovations in the relationship between e-government and citizens' satisfaction, while rejecting the mediating role of perceived corruption. This study emphasizes the utility dimension of e-government and service innovations in an attempt to enhance citizens' satisfaction. [ABSTRACT FROM AUTHOR]

This study focuses on the sustainability of utilizing health information related to COVID-19 to meet public needs after the end of the pandemic era in Jakarta. During the COVID-19 pandemic in 2020, as a form of response to public needs regarding information and services about COVID-19, the government provided services and digital information to optimize information access to citizens. However, the COVID-19 situation in Jakarta has changed, therefore the Corona website's needs for information and services have also changed. By maximizing e-government owned by the Jakarta Provincial Government, one of the efforts that can be made is increasing service loyalty and information utilization. This research model refers to the theory of Four-Stages Loyalty and reputation on websites, adding variables to Communicative Ecology on government media as a source of information about COVID-19 and variables in visual complexity models on electronic devices. This research methodology uses quantitative approaches using PLS-SEM, and the respondents are users within the last three months. Based on the results of this research, the loyalty stage provides the basis for the development of the Jakarta government's Corona website to maintain user loyalty. [ABSTRACT FROM AUTHOR]

This article analyzes how insecurity and citizen participation affect the democratic satisfaction, the trust in institutions and the rule of law. Firstly, literature about the determinants of satisfaction with a democratic regime is examined according to which criminality affects the perception of security, the evaluation and trust in government, the respect for law and the regime support, essential components of a democratic regime. Then, the results of a random survey conducted in the historic center of Mexico city in 2022 are presented. Results show that when citizens notice a lower presence of crime and have a higher trust in authorities, specially in the police, their satisfaction with the government and the democratic regime increases. [ABSTRACT FROM AUTHOR]

Copyright of Journal of Economics & Administrative Sciences is the property of Republic of Iraq Ministry of Higher Education & Scientific Research (MOHESR) and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

The article analyzes a number of aspects and factors that, in the authors’ opinion, influence the penetration of populism into local government. It is the aspect of trust that can influence the penetration and even greater influence of populism in local self-government. The authors highlight such important topics as the factors that would contribute to the success of populism and the specifics of its manifestations at the local level. Special attention is paid to the analysis of trust and satisfaction of Ukrainian citizens with the work of local authorities, based and analyzed on empirical data obtained in cooperation with the sociological center «Factum Group». The article considers populism in local politics as a phenomenon that requires serious attention and analysis. It can have negative consequences for local self-government and lead to political instability and insufficient effectiveness of decisions. One of the main problems with populism is its focus on short-term, populist promises and rhetoric instead of the need for long-term planning and real development. This can lead to unjustified spending of resources and creating dependence on external financial sources, which can negatively affect the sustainability of the local economy. In addition, populism can undermine the principles of democracy and the rule of law. In the context of academic analysis, studying the impact of populism at the local government level is critical. This analysis is based on the works of R. Putnam and P. Sztompka. In the context of P. Sztompka’s theory, the issue of trust in government and its importance for social institutions is considered. R. Putnam emphasizes that democracies and economies in society work better when there is citizen involvement. It was the involvement and influence of citizens on local government that became possible as a result of the decentralization process. Thus, these studies provide an understanding of what trends can affect social processes and public life. The study of these aspects makes it possible to identify effective mechanisms for counteracting the potential threats of populism, which is important for assessing the general prospects for the development of the state and its social stability. To overcome this problem, active participation of citizens, strengthening of civil society institutions, development of critical thinking and principles of openness and transparency are needed. In the future, we need further research on the aspects of influence and raising questions about other factors and systems of influence on the appearance of populists in local authorities, in order to know what local authorities should pay attention to in order to strengthen trust and resist the spread of populism. Which, as the authors note, are mutually dependent processes. [ABSTRACT FROM AUTHOR]

Over the past two decades, there has been a significant increase in the attention paid to mobile phone technology globally. This is largely due to advancements in communication and information technology, as well as transformations in the key methods used to improve the government's relationship with citizens, with the goal of fostering greater citizen participation and support in government affairs. Aiming to enhance the relationship between government and citizens in Iran, this study identifies the key components of mobile government personalization and utilizes a qualitative, exploratory research approach. Data was collected through targeted sampling and semi-structured interviews. The thematic analysis technique was employed to analyze the interviews. The research findings indicate that the personalization of mobile government in Iran encompasses five major themes and 16 subthemes, namely social factors (such as e-services and e-participation), e-factors (including productivity and policy making), managerial factors (accountability, human capital, and transparency), political factors (e-legislation and information technology infrastructure), and cultural factors (e-support and e-learning). These factors are vital to enhance the transparency of government activities and improve citizen satisfaction. Additionally, they facilitate and expedite the flow of information to citizens, enabling quick and efficient access without any constraints of time or place. In the last twenty years, there has been a significant increase in the focus on mobile phone technology internationally, primarily due to the advancement of communication and information technologies, as well as the transformation of key methods utilized to enhance the relationship with citizens, which aims to bolster citizen participation and support for government affairs. The present study seeks to enhance the relationship between the government and citizens in Iran by identifying the primary components of mobile government personalization. This study employs a qualitative approach and exploratory research to achieve its aims. Data is collected using targeted sampling and semi - structured interviews. Thematic analysis technique was employed to analyze the interviews, revealing five major themes and 16 subthemes related to the personalization of mobile government in Iran. These themes encompass social factors (e-services and eparticipation), e-factors (productivity and policy making), managerial factors (accountability, human capital, and transparency), political factors (e-legislation and information technology infrastructure), and cultural factors (e-support and elearning). These factors hold significant importance as they can boost the transparency of government activities and foster increased citizen satisfaction. Additionally, they positively impact the efficiency and accessibility of information dissemination to citizens, transcending any restrictions related to time or location. In the past twenty years, global attention has grown significantly towards mobile phone technology due to developments in communication and information technologies, along with changes in key approaches aimed to enhance the relationship between the government and citizens, with the objective of increasing citizen participation and support for government activities. In this context, the present study endeavors to strengthen the relationship between the government and citizens in Iran by elucidating the primary elements of mobile government personalization using a qualitative approach and exploratory research. Through targeted sampling and semi-structured interviews, data was collected. Thematic analysis technique was then employed to analyze the interviews, leading to the elucidation of five key themes and 16 subthemes related to the personalization of mobile government in Iran. These themes encompass social factors (eservices and e-participation), e-factors (productivity and policy making), managerial factors (accountability, human capital, and transparency), political factors (e-legislation and information technology infrastructure), and cultural factors (e-support and elearning). By enhancing transparency in government activities, these factors can lead to increased citizen satisfaction. Addit ionally, they enable a streamlined and efficient flow of information to citizens, unconstrained by temporal or spatial limitations. Over the past twenty years, there has been a significant increase in the focus on mobile phone technology globally. This increased attention is primarily due to the advancement in communication and information technologies, along with the evolution of key methods to bolster the relationship between the government and citizens, specifically with the aim of boosting citizen involvement and support for governmental affairs. With a goal to enhance the relationship between the government and citizens in Iran, the current study aims to uncover the central components of mobile government personalization. This objective is achieved through the application of a qualitative approach and an exploratory research methodology. Data was collected through targeted sampling and semi-structured interviews. Then, the thematic analysis technique was employed to analyze the interviews, revealing a total of five main themes and 16 subthemes. These themes encompassed social factors (e-services and e-participation), e-factors (productivity and policy making), managerial factors (accountability, human capital, and transparency), political factors (e-legislation and information technology infrastructure), and cultural factors (e-support and elearning). These factors hold significance in enhancing the transparency of government activities and boosting citizens' satisfaction. Additionally, they contribute to facilitating the swift and hassle-free flow of information to citizens, without being hindered by any temporal or spatial constraints. [ABSTRACT FROM AUTHOR]

Scholarly attention has predominantly focused on citizens' evaluations of public service organizations that deliver government-funded services, particularly in single-sector public service provision. As a result, we have limited understanding of how multisectoral provision operates from a citizens' perspective. Against this backdrop, this study explores how citizens disparately evaluate their providers, which varies according to their preferred sector in multisectoral public service provision. Using a nationwide observational survey on Korean public childcare, where citizens' sector-based preferences have long been recognized, the findings reveal that parents' evaluations of providers were contingent on their preferred sector types. The evidence contributes to a more nuanced understanding of citizens' evaluations of services in multisectoral public service provision. [ABSTRACT FROM AUTHOR]

Governments use various performance measures to ensure that public services delivered by private-sector providers are safe and meet citizens' particular needs. These measures can include awarding accreditation and assessing citizen satisfaction. However, few studies have investigated how objective performance measures relate to citizens' subjective evaluations of providers from the perspective of service users. To fill this gap in the literature, this study closely explores a particular case of the Korean childcare market in which governments administer a large number of private-sector providers that play a dominant role in delivering public services. Our findings indicate the positive accreditation–satisfaction link is weakened when parents may not be aware of a provider's accreditation status or when their selected service provider is nonprofit, as opposed to for-profit. Overall, this study suggests that it is important to understand why there is some degree of incongruence between objective and subjective measures and how these two different performance indicators converge in the data. Special attention should be given to bridging the gap by closely reviewing institutional pressure on service providers and a symbolic impression of accreditation. [ABSTRACT FROM AUTHOR]

Participating in social networks has become a controversial phenomenon. In this study, we explore the relationship between the type of social network used by citizens of 18 Latin American countries (moderated by age) and satisfaction with democracy, based on the mediation carried out by satisfaction with life and economic self-placement. To do so, we have prepared a moderated mediation analysis with the survey carried out by Latinobarómetro in 2018 and in 2020. The results confirm an indirect effect between the networks included and satisfaction with democracy, mediated by the proposed variables, in a majority of the cases. [ABSTRACT FROM AUTHOR]

Copyright of Opuntia Brava is the property of Universidad de Ciencias Pedagogicas de Las Tunas, Centro de Documentacion e Informacion Pedagogica and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

The aim of this paper is to determine the interdependence between allocations to culture and the satisfaction of citizens with the programme content of theatres in the city of Rijeka, the 2020 European Capital of Culture. Of the ten hypotheses formulated in the paper, five are accepted and five, rejected. This study has applied several scientific methods, in particular the methods of descriptive and inferential statistics (correlation analysis, t-test, ANOVA). The principle finding of this paper indicates that the level of satisfaction of Rijeka's citizens with allocations to culture, sports and social activities and, consequently, with allocations to theatres, is low. The satisfaction of citizens with the theatres' programme contents is statistically more significantly determined by demographic variables than by satisfaction with allocations to culture, sport and social activities. [ABSTRACT FROM AUTHOR]

This article aims to analyze the influence of three e-Governance information system (IS) quality dimensions – information, system and service quality on usage intention, citizen satisfaction and net benefits in Nepal and assess the moderating role of digital divide on the relationship. It contributes by integrating digital divide in the DeLone and McLean (D&M)’s IS success model (ISSM). The study is based on a cross-sectional field survey of 304 e-Governance platform users located in both rural and urban municipalities in Nepal. The analysis was undertaken through PLS-SEM using the SmartPLS version 4.0. The results of the study revealed that e-Governance system quality and service quality have positive influence on citizen satisfaction. Likewise, intention to use is also found to have positive impact on citizen satisfaction. Additionally, the study finds that usage intention and citizen satisfaction affect net benefits positively. Further analysis indicated that digital divide interacts positively on relationship between the three IS quality dimensions and citizen satisfaction. This study contributes to prior literature in area of e-Governance by providing further insights into citizen satisfaction and net benefits of e-Governance. The implications offer directions on how policymakers can enhance citizen satisfaction and net benefits of e-Governance platforms through improvements in system and service quality as well as undertaking measures to address digital divide.

Countries' resource-base goes also through the Quality of Government, in terms of hidden institutional defects. A long-strand of literature delved into the institutional integrity distortions, with a special focus on corruption. Our study addresses this topic, by proposing a theoretical framework that has its roots in the Expectancy-Disconfirmation Model to conceptually visualize the role of culture in shaping expectations related to the presence of corruption in governmental performance. The research empirically explores whether and how culture, operationalized by means of the whole set of Hofstede's cultural dimensions, affects perceived corruption. The latter is measured through the Bayesian Corruption Index, favoured over the alternatives, and ought to deserve wider use. Over 142 countries worldwide, a cross-sectional econometric analysis shows that societies characterized by more power distance, masculinity, uncertainty avoidance, and less individualism score worse in terms of perceived corruption. Findings provide implications for policy-makers and society, as well as for researchers adding light upon the relevance of cultural values to change the perspective about the course of history. [ABSTRACT FROM AUTHOR]

This research examines the implementation of e-government through the Digital Application of the Indonesian National Police Traffic Corps (Korlantas POLRI) in South Jakarta in an effort to improve the quality of public services, particularly in the processing of driving license (Surat Izin Mengemudi or SIM) renewals. This application aims to facilitate the public in renewing SIM cards online without having to visit the SATPAS office. The implementation of this application has provided positive impacts in terms of service efficiency and effectiveness, ease of access, and increased public satisfaction. However, there are challenges such as digital divide and concerns about the security of personal data. Factors influencing the success of implementation include effective communication, smooth and efficient implementation activities, and the disposition or attitude of policy implementers. There are inputs and criticisms from the public regarding the payment system, the length of the renewal process at some SATPAS offices, lack of clear information, and requests to move or cancel applications. Improvement efforts are needed in terms of the payment and online registration systems, increasing the capacity of SATPAS offices, information transparency, and flexibility for users in choosing SATPAS offices. The implementation of this application provides benefits in improving the quality of public services, but there are still challenges that need to be overcome to optimize success and increase public satisfaction. [ABSTRACT FROM AUTHOR]

Although numerous studies have confirmed the existence and possible limitations of the equivalent framing effect in performance information evaluation, few studies have examined the conditions under which this framing effect works or does not work. This paper explores the equivalent framing effect of citizen satisfaction in the case of poor government performance by using two investigation experiments, and examines the boundary conditions of this effect in terms of performance information sources and trust in government. The results show that citizen satisfaction is higher when performance information is framed positively, rather than negatively. The findings demonstrate that the equivalent framing effect of citizen satisfaction is moderated by performance information sources and trust in government. This result indicates that equivalent framing effect has a certain fragility, showing heterogeneity with different sources of performance information and different levels of public trust in the government. Points for practitioners: Truthfully reporting poor performance is the basic requirement for local governments. This study reminds government staff that, on the one hand, low performance is not a scourge, and small changes in poor performance reports may significantly change citizen satisfaction. On the other hand, it is not a panacea to improve citizen satisfaction simply by changing the presentation of performance information. The government should make more efforts to improve the public's confidence in performance information and the government. [ABSTRACT FROM AUTHOR]

This article contributes to the study of the determinants of satisfaction with public services and the application of the expectation-disconfirmation model to public services. This is relevant for a better understanding of the mental processes that determine public service satisfaction and the role that personal experiences play in this. The study is based on a survey experiment on public healthcare provision in Catalonia, where citizens were primed to describe positive and negative experiences. The results show that when there is high personal involvement in the form of an affective reaction there is a positive effect on satisfaction. This effect is stronger among those individuals who demand more from pubic organizations, give lower ratings to public services, and are less willing to change their judgements considering the particular social and economic context. Priming citizens into recalling their positive encounters with public services is an interesting way to battle the anti-public sector bias in the provision of public services through an ethically acceptable intervention. [ABSTRACT FROM AUTHOR]

Young citizens play a key role in providing a continuous blood supply for public health system. This paper examines the prosocial behavior of young non-blood donors and analyses motivations, barriers, anticipated emotions (AEs), and intention to donate of a sample of 1,626 Spanish non-donors belonging to Generation Z and millennials. Among the main conclusions, motivations and barriers are antecedents of the AEs. Particularly, motivations (external and internal) positively influence AEs that enhance blood donation and deter AEs of not donating. Barriers (external and/or external) positively influence AEs that deter blood donation and deter AEs that enhance blood donation. Findings also demonstrate the influence of AEs in predicting intention to donate, and thus in prosocial behavior. As different clusters of young non-donors coexist according to their motivations and barriers, the paper identifies the cluster that would reduce free-riders. Public policy may change citizens' behavior by changing AEs that deter blood donation. [ABSTRACT FROM AUTHOR]

This study investigates the relationship between the democratic practices of public organizations and citizen satisfaction. Specifically, it explores the effects of participative management (which engages employees inside the bureaucracy) and public participation (which engages citizens outside the bureaucracy), as well as their interaction, on citizen satisfaction in the context of education. Using data from the Programme for International Student Assessment (PISA), a worldwide assessment of educational practices and outcomes, this study finds some evidence of positive effects of participative management and public participation, as well as their interaction, on citizen satisfaction. These findings suggest that democratic practices, both inside and outside of public organizations, are not only normatively desirable but may also be practically beneficial. [ABSTRACT FROM AUTHOR]

Marine wildlife voluntourism (MVT) is a niche with potential that warrants research on the dynamics underpinning MVT experiences, to steer sustainable development. This study investigated influential factors in marine wildlife voluntourists' satisfaction and post-experience attitudes, through structural equation modelling (SEM). Southern Africa was the location of the research, given its growing popularity as an MVT destination and its need for marine conservation efforts. From June 2019 to June 2020, a questionnaire survey was administered to 142 tourists at three MVT organisations in South Africa, Mozambique and Madagascar. SEM identified ecocentric motivations and the perceived ethical conduct of MVT organisations as positively influencing satisfaction and post-experience attitudes towards education, the environment, compliance and advocacy, volunteering, citizen science, career choices, and paying for conservation. This study emphasised the importance of coupling the right tourist mindset with ethical roundness to make MVT a successful form of tourism with multiple direct and indirect benefits. [ABSTRACT FROM AUTHOR]

The rapid advancement of information technology (IT), marked by innovations such as artificial intelligence (AI) is reshaping various sectors and challenging traditional frameworks, particularly towards automation. This transformation is particularly evident in public policy, as governments strive to enhance efficiency and citizen satisfaction. The adoption of information and communication technology, such as Autogate systems, emerges as a crucial strategy. In the context of immigration services, Autogate facilitates expedited immigration clearance procedures through biometric technology, enhancing security and efficiency. However, the implementation of such technologies raises concerns about public wellbeing. This research aims to assess the use and impact of Autogate technology on public wellbeing, focusing on its implementationat at Soekarno-Hatta Airport. The research methodology employed in this study involves two key approaches, interviews and observational studies. Findings reveal significant improvements in passenger experience and immigration efficiency, highlighting the potential of Autogate to enhance border management and public wellbeing. This research contributes to understanding the implications of technological advancements in immigration management and informs policymakers and stakeholders about the opportunities and challenges associated with Autogate implementation and public well being. [ABSTRACT FROM AUTHOR]

Jabodetabek is now the region with the highest average level of citizen satisfaction, so many people migrate to this region in the hope of getting better living conditions, this will make people who want to buy a house question whether the house they want to buy is good value or not. The purpose of this study is to evaluate the effectiveness of multiple linear regression and K-Nearest Neighbors (KNN) algorithm on a dataset of house prices in Jabodetabek. Better results are obtained by using the Multiple Linear Regression model which has lower Mean Absolute Error (MAE) and Mean Squared Error (MSE) values and a fairly good R-squared of around 48.72%. However, the very high MAE and MSE values of the KNN model indicate inaccuracy and significant prediction variance. Although KNN has a relatively high R-squared value, more research is needed to see if the model can adequately explain data fluctuations. Based on the performance evaluation, multiple linear regression is ultimately a better choice. [ABSTRACT FROM AUTHOR]

The last decade has been tumultuous for democracy in Central and Eastern Europe (CEE). While the beginning of the 21st century saw many post-communist countries in the region democratize and become full members of the European Union, the last 10 years have been wrought with stagnation and democratic backsliding. By the 2020s, some of the strongest democratizers in the region had experienced significant issues. This study attempts to answer two questions related to whether social media users' satisfaction with democracy relies on a country's quality of democracy. The first question explores this relationship in the overall context of democracy, while the second examines the relationship with democratic backsliding. The findings show that social media use correlates with higher satisfaction with democracy when their country's democracy is more robust. Furthermore, as backsliding occurs, social media use is correlated with lower satisfaction with democracy. [ABSTRACT FROM AUTHOR]