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The problem of optimizing social welfare objectives on multi sided ride hailing platforms such as Uber, Lyft, etc., is challenging, due to misalignment of objectives between drivers, passengers, and the platform itself. An ideal solution aims to minimize the response time for each hyper local passenger ride request, while simultaneously maintaining high demand satisfaction and supply utilization across the entire city. Economists tend to rely on dynamic pricing mechanisms that stifle price sensitive excess demand and resolve the supply demand imbalances emerging in specific neighborhoods. In contrast, computer scientists primarily view it as a demand prediction problem with the goal of preemptively repositioning supply to such neighborhoods using black box coordinated multi agent deep reinforcement learning based approaches. Here, we introduce explainability in the existing supply repositioning approaches by establishing the need for coordination between the drivers at specific locations and times. Explicit need based coordination allows our framework to use a simpler non deep reinforcement learning based approach, thereby enabling it to explain its recommendations ex post. Moreover, it provides envy free recommendations i.e., drivers at the same location and time do not envy one another's future earnings. Our experimental evaluation demonstrates the effectiveness, the robustness, and the generalizability of our framework. Finally, in contrast to previous works, we make available a reinforcement learning environment for end to end reproducibility of our work and to encourage future comparative studies., Comment: 16 pages, 9 figures

We revisit the long-standing problem of providing network QoS to applications, and propose the concept of judicious QoS -- combining the cheaper, best effort IP service with the cloud, which offers a highly reliable infrastructure and the ability to add in-network services, albeit at higher cost. Our proposed J-QoS framework offers a range of reliability services with different cost vs. delay trade-offs, including: i) a forwarding service that forwards packets over the cloud overlay, ii) a caching service, which stores packets inside the cloud and allows them to be pulled in case of packet loss or disruption on the Internet, and iii) a novel coding service that provides the least expensive packet recovery option by combining packets of multiple application streams and sending a small number of coded packets across the more expensive cloud paths. We demonstrate the feasibility of these services using measurements from RIPE Atlas and a live deployment on PlanetLab. We also consider case studies on how J-QoS works with services up and down the network stack, including Skype video conferencing, TCP-based web transfers, and cellular access networks., Comment: Compared to the previous version, we have made a number of changes, including new experiments on RIPE ATLAS testbed to evaluate the feasibility of our services, discussion on end-to-end working of the system, and several other changes in writing to clarify ambiguities in design or positioning of the work. arXiv admin note: substantial text overlap with arXiv:1812.10835

This paper investigates the interplay between different types of user interactions on Twitter, with respect to predicting missing or unseen interactions. For example, given a set of retweet interactions between Twitter users, how accurately can we predict reply interactions? Is it more difficult to predict retweet or quote interactions between a pair of accounts? Also, how important is time locality, and which features of interaction patterns are most important to enable accurate prediction of specific Twitter interactions? Our empirical study of Twitter interactions contributes initial answers to these questions. We have crawled an extensive dataset of Greek-speaking Twitter accounts and their follow, quote, retweet, reply interactions over a period of a month. We find we can accurately predict many interactions of Twitter users. Interestingly, the most predictive features vary with the user profiles, and are not the same across all users. For example, for a pair of users that interact with a large number of other Twitter users, we find that certain "higher-dimensional" triads, i.e., triads that involve multiple types of interactions, are very informative, whereas for less active Twitter users, certain in-degrees and out-degrees play a major role. Finally, we provide various other insights on Twitter user behavior. Our code and data are available at https://github.com/twittermancer/. Keywords: Graph mining, machine learning, social media, social networks

We revisit a classic networking problem -- how to recover from lost packets in the best-effort Internet. We propose CASPR, a system that judiciously leverages the cloud to recover from lost or delayed packets. CASPR supplements and protects best-effort connections by sending a small number of coded packets along the highly reliable but expensive cloud paths. When receivers detect packet loss, they recover packets with the help of the nearby data center, not the sender, thus providing quick and reliable packet recovery for latency-sensitive applications. Using a prototype implementation and its deployment on the public cloud and the PlanetLab testbed, we quantify the benefits of CASPR in providing fast, cost effective packet recovery. Using controlled experiments, we also explore how these benefits translate into improvements up and down the network stack.

Daily deals sites such as Groupon offer deeply discounted goods and services to tens of millions of customers through geographically targeted daily e-mail marketing campaigns. In our prior work we observed that a negative side effect for merchants using Groupons is that, on average, their Yelp ratings decline significantly. However, this previous work was essentially observational, rather than explanatory. In this work, we rigorously consider and evaluate various hypotheses about underlying consumer and merchant behavior in order to understand this phenomenon, which we dub the Groupon effect. We use statistical analysis and mathematical modeling, leveraging a dataset we collected spanning tens of thousands of daily deals and over 7 million Yelp reviews. In particular, we investigate hypotheses such as whether Groupon subscribers are more critical than their peers, or whether some fraction of Groupon merchants provide significantly worse service to customers using Groupons. We suggest an additional novel hypothesis: reviews from Groupon subscribers are lower on average because such reviews correspond to real, unbiased customers, while the body of reviews on Yelp contain some fraction of reviews from biased or even potentially fake sources. Although we focus on a specific question, our work provides broad insights into both consumer and merchant behavior within the daily deals marketplace., Comment: Submitted to ACM EC 2012

Daily deal sites have become the latest Internet sensation, providing discounted offers to customers for restaurants, ticketed events, services, and other items. We begin by undertaking a study of the economics of daily deals on the web, based on a dataset we compiled by monitoring Groupon and LivingSocial sales in 20 large cities over several months. We use this dataset to characterize deal purchases; glean insights about operational strategies of these firms; and evaluate customers' sensitivity to factors such as price, deal scheduling, and limited inventory. We then marry our daily deals dataset with additional datasets we compiled from Facebook and Yelp users to study the interplay between social networks and daily deal sites. First, by studying user activity on Facebook while a deal is running, we provide evidence that daily deal sites benefit from significant word-of-mouth effects during sales events, consistent with results predicted by cascade models. Second, we consider the effects of daily deals on the longer-term reputation of merchants, based on their Yelp reviews before and after they run a daily deal. Our analysis shows that while the number of reviews increases significantly due to daily deals, average rating scores from reviewers who mention daily deals are 10% lower than scores of their peers on average., Comment: 15 pages, 9 tables, 11 figures

Groupon has become the latest Internet sensation, providing daily deals to customers in the form of discount offers for restaurants, ticketed events, appliances, services, and other items. We undertake a study of the economics of daily deals on the web, based on a dataset we compiled by monitoring Groupon over several weeks. We use our dataset to characterize Groupon deal purchases, and to glean insights about Groupon's operational strategy. Our focus is on purchase incentives. For the primary purchase incentive, price, our regression model indicates that demand for coupons is relatively inelastic, allowing room for price-based revenue optimization. More interestingly, mining our dataset, we find evidence that Groupon customers are sensitive to other, "soft", incentives, e.g., deal scheduling and duration, deal featuring, and limited inventory. Our analysis points to the importance of considering incentives other than price in optimizing deal sites and similar systems., Comment: 6 pages

Let us call a sequence of numbers heapable if they can be sequentially inserted to form a binary tree with the heap property, where each insertion subsequent to the first occurs at a leaf of the tree, i.e. below a previously placed number. In this paper we consider a variety of problems related to heapable sequences and subsequences that do not appear to have been studied previously. Our motivation for introducing these concepts is two-fold. First, such problems correspond to natural extensions of the well-known secretary problem for hiring an organization with a hierarchical structure. Second, from a purely combinatorial perspective, our problems are interesting variations on similar longest increasing subsequence problems, a problem paradigm that has led to many deep mathematical connections. We provide several basic results. We obtain an efficient algorithm for determining the heapability of a sequence, and also prove that the question of whether a sequence can be arranged in a complete binary heap is NP-hard. Regarding subsequences we show that, with high probability, the longest heapable subsequence of a random permutation of n numbers has length (1 - o(1)) n, and a subsequence of length (1 - o(1)) n can in fact be found online with high probability. We similarly show that for a random permutation a subsequence that yields a complete heap of size \alpha n for a constant \alpha can be found with high probability. Our work highlights the interesting structure underlying this class of subsequence problems, and we leave many further interesting variations open for future work., Comment: 15 pages, 6 figures

Innovative auction methods can be exploited to increase profits, with Shubik's famous "dollar auction" perhaps being the most widely known example. Recently, some mainstream e-commerce web sites have apparently achieved the same end on a much broader scale, by using "pay-per-bid" auctions to sell items, from video games to bars of gold. In these auctions, bidders incur a cost for placing each bid in addition to (or sometimes in lieu of) the winner's final purchase cost. Thus even when a winner's purchase cost is a small fraction of the item's intrinsic value, the auctioneer can still profit handsomely from the bid fees. Our work provides novel analyses for these auctions, based on both modeling and datasets derived from auctions at Swoopo.com, the leading pay-per-bid auction site. While previous modeling work predicts profit-free equilibria, we analyze the impact of information asymmetry broadly, as well as Swoopo features such as bidpacks and the Swoop It Now option specifically, to quantify the effects of imperfect information in these auctions. We find that even small asymmetries across players (cheaper bids, better estimates of other players' intent, different valuations of items, committed players willing to play "chicken") can increase the auction duration well beyond that predicted by previous work and thus skew the auctioneer's profit disproportionately. Finally, we discuss our findings in the context of a dataset of thousands of live auctions we observed on Swoopo, which enables us also to examine behavioral factors, such as the power of aggressive bidding. Ultimately, our findings show that even with fully rational players, if players overlook or are unaware any of these factors, the result is outsized profits for pay-per-bid auctioneers., Comment: 48 pages, 21 figures