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Purpose – This research analyzes the competitive advantage of tourist villages influenced by VRIN and non-VRIN resources on the performance of tourist village businesses. The sporadic nature of village tourism development and the difficulty of getting out of the pioneer level are the problems raised in this study. Design/methodology/approach –This research collected primary data on respondents who were workers from tourist villages, according to the established criteria. A total of 383 research respondents were obtained from distributing questionnaires. Using a quantitative approach, this study analyzed the relationship between VRIN resource and non-VRIN resource variables on competitive advantage, which then affects business performance Findings – The research of the study shows that VRIN resources significantly influence competitive advantage, which then affects business performance. The results of the study also show that non-VRIN resources do not affect competitive advantage. This shows how VRIN resources play a role in forming the unique value of tourist villages as well as traditional resources that are no longer relevant in forming the competitive advantages of tourist villages. Research limitations/implications – This research has limitations in generalizing the research results, where the research context was only conducted in Indonesia, precisely in East Java. Further research can develop the research by adding the geographical scope of the research sample. Practical implications – This research underlines the importance of strategic development of tourist villages based on a resource-based view approach. Development based on intangible assets, integration, and collaboration with other parties can be done by tourist villages. Originality/value – The use of the resource-based view approach in analyzing the competitive advantage of tourist villages is still not widely used, which then becomes the unique value of this research.

The effective management accounting of revenue, costs, and business results holds significant importance in enterprise management accounting, particularly for businesses situated in countries with fragile economies such as Vietnam. However, the current situation of applying accounting of revenue, costs, and business results at enterprises, in general, and electricity enterprises in Northern Vietnam, in particular, still has many limitations. Therefore, this article aims to promote the level of effective management accounting for revenue, costs, and business results. A quantitative study was undertaken, involving the distribution of questionnaires to 57 companies within the electricity sector in Northern Vietnam. The collected data was then analyzed using Excel and Statistical Package for the Social Sciences (SPSS) 22 software. The findings of the study reveal that there are six elements influencing the management accounting of revenue, costs, and business results in electricity enterprises, including 1) the amount of financial accounting information provided; 2) enterprise size; 3) corporate culture; 4) qualifications/quality of accounting staffs; 5) level of awareness of business managers, and 6) availability of information technology. Therefore, the article proposes a recommended solution to ameliorate the management accounting of revenue, costs, and business results in electricity enterprises in Vietnam. [ABSTRACT FROM AUTHOR]

This study aims to analyse the influence of executive coaching on business results, in line with the Balanced Scorecard framework. First, the findings from general management literature are integrated to design a framework for assessing the impact of executive coaching on business results. This methodology was tested with a within subject, ABA single case design of an Industrial Director, incorporating the vision of organizational stakeholders and including objective management data covering two years. The process unravels the underlying mechanism by which organizational results of executive coaching are obtained, thereby providing method for future application to the assessment of executive coaching outcomes.

Research background: In 2015, the United Nations (UN) set the 2030 Agenda for Sustainable Development and established 17 Sustainable Development Goals (SDGs) containing the social, economic, and environmental pillars of sustainable development. These focus on governments, society, non-profit organisations, and the private sector. This last pillar plays a key role in the pursuit of these goals, but there remains a lack of knowledge regarding how companies achieve the SDGs. Purpose of the article: Some authors have analysed the effect of companies' adoption of the SDGs on their business performance. However, there is a gap in the analysis of this influence when considering the groups of SDGs. This study examines the level of commitment of a sample of Spanish companies with a grouping of the SDGs and their effects on business results. Methods: We obtained information on companies from the UNGC and developed a panel regression. Findings & value added: We concluded that all the SDGs do not have the same effect on companies that incorporate them into their activities. Although it is possible to make progress in all the SDGs, complementarities and trade-offs influence companies' results. The results obtained in this study incorporate new ideas into this issue and provide a new vision of how companies should incorporate sustainability into their businesses. It is not a question of achieving as many sustainable development goals as possible, but rather of focusing on those that can contribute the most to improving business performance. The clustering of the SDGs that we have undertaken and their subsequent analysis facilitates this work. [ABSTRACT FROM AUTHOR]

Copyright of Arab Journal for Humanities & Social Sciences is the property of AL-Sunbula Center for Research and Studies and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

This study explores the various roles of quality departments and investigates whether their roles have different influence on business results. Based on a survey of quality managers in 211 Swedish organisations, the analysis identifies four roles of quality departments: firefighters, auditors, process improvers, and orchestrators. The roles vary in their predominant adoption of Quality Management practices ranging from a narrow scope focusing on quality management systems to a broader scope, based on multiple practices. An analysis was performed to identify how each of the identified roles influences business results. The results show that quality departments with a broad focus, combining both explorative and exploitative quality practices, contribute the most to business results. [ABSTRACT FROM AUTHOR]

Background: Having efficient quality management system (QMS) is vital for improving organization’s business. In that context, good knowledge of QMS characteristics and their interrelations with organizational business results is very important.

E-commerce is growing faster than traditional forms of commerce. Th e expansion of the internet, mobile networks and the use of smartphones have increasingly driven consumers to online shopping. Th e convenience of buying from home and possibilities to compare products are key benefi ts for consumers. Changes in consumer behavior have implications for traders and their business models. Th ey are switching the entire business to e-commerce. Th e relatively lower costs of doing business and promotional activities are key reasons for such business transitions. For traditional traders (Brick and mortar), the greater challenge is that big players in this sector become those who do not have physical stores. Th e implementation and expansion of e-commerce are of varying intensity in the economies of the world. E-commerce can signifi cantly increase competitiveness and strengthen the position of B&H companies in a wider market. Th is paper deals with the current and future trends of e-commerce in Bosnia and Herzegovina. Th e paper forecasts e-commerce trends for the period from 2019 to 2021. Based on available data for the period from 2015 to 2018, by the trend extrapolation method, the forecast for the next three years is given. A trend represents the movement of a process or occurrence that prevails over some time. Th e business activity under code 47.91 was analyzed, that is, retail trade via mail or internet. Business activity under code 47.91 is compared with the same at global and Europian level. Besides, basic business performance was analyzed both at the level of activity 47.91 and at the level of fi ve domestic e-commerce companies (Pik d.o.o., E-kupi d.o.o., Kupi tehniku d.o.o., Fact cool d.o.o. i Dopi grupa d.o.o.). Th e following indicators were used in the analysis of business performance: sales revenue, net profi t, number of employees and return on total assets. Th e paper aims to identify the growth rates of e-commerce in the period 2015-2018 in this market, to determine what this trend is relative to the trend of e-commerce development in the world and the region. Further, the aim is to extrapolate the trends of the analyzed indicators to predict the growth of e-commerce in Bosnia and Herzegovina in the next three years.Based on an extrapolation of trends in sales revenue, net income, and headcount, it was concluded that the growth rate of e-commerce in BiH will be signifi cantly lower compared to the global level, but should also be higher than the growth at the level of European Union. Research has shown that e-commerce is very profi table and that an increasing number of companies are joining it. [ABSTRACT FROM AUTHOR]

Title: High performance management and their impact on business results: the case of Uruguay and Argentina The main objective of the study is to identify which high-performance management practices have the greatest impact on business results. Using de Waal model, 56 executives from Uruguayan and 30 Argentine companies were interviewed, analyzing which practices prioritize, the progress in their implementation and their results. It is found that, regardless of the country, the characteristics of the company and of the executive, the practices related to continuous improvement and renewal have a greater impact on the essential results (profitability, income, growth). It is verified that, although the more a practice is prioritized, the better it is implemented, the results are significantly related to the progress in the implementation reaffirming the importance of the execution capacity.

The economic development in Yugoslavia (Serbia) after the second world war has been conducted at the expense of agriculture because the industrialisation was in the forefront of the economic policy. It has an impact on the present position of the agriculture compared to the other sectors because the parity of product exchange is still retained at the expense of agriculture. Even under these circumstances agriculture is an industry with a positive foreign trade balance, important share in the national product and the unemployment rate reduction, and that has been analysed and shown in this paper. Many developed European countries are an example of the successful agricultural development as a carrier of the complete development. There are indisputably much wider possibilities for agriculture development in Serbia, and it could become a great comparative advantage of our economy in the developed markets in the world, with the appropriate macroeconomic policy.

This study examines the awareness, the implementation status, and the results from implementing Lean among small- and medium-sized enterprises (SMEs) in two segments of Virginia’s manufacturing industry. One hundred and eighty responses from a census mail survey (population size 1033) were analyzed and the results confirm previous research that smaller enterprises in these industries are marginally aware of Lean and its potential benefits. Smaller enterprises also have implemented Lean to a lesser degree than have medium or large enterprises. Also, fewer respondents working in small enterprises reported improvements in ‘lead-time,’ ‘on-time delivery,’ ‘inventory turnover,’ ‘cost per unit,’ and ‘sales per employee’ due to the implementation of Lean than respondents from medium and large enterprises. Small enterprises also indicated a lower need for Lean implementation support from third parties than did medium or large enterprises.

Purpose: The purpose of this paper is to examine the links between employee attitudes, customer loyalty and business results. Methodology/approach: From a conceptual point of view, this employee–customer–business results chain is well founded and generally accepted, also in the European Excellence Model. But for many companies, it seems difficult to demonstrate such links, and several issues must be addressed to uncover the links. To investigate these links empirically, a hotel chain provided data matching employee and customer measures with measures of profit, and a modelling approach is developed. Findings: The model is successfully applied. As it is possible to estimate and test the links, we have demonstrated the effects of employee attitudes on customer loyalty and further on business results. The findings provide strong empirical evidence for the developed model, and the study provides evidence of the employee–customer–business results chain. Research limitations: The study is limited to four hotels in Copenhagen, Denmark. Practical implications: The research findings provide a better understanding of the employee–customer–business results chain and may help practitioners in improving company financial performance. Originality/value: This paper provides new insights into the relationships between employee attitudes, customer loyalty, and business results. [ABSTRACT FROM AUTHOR]

This research is focused on establishing the impact generated by the implementation and certification of ISO 9001 in some companies in the department of Boyaca - Colombia. For evaluating a representative sample of those with active certification and at least two years old is taken; they were given a form that collects information related to the performance of organizations in various aspects. Finally, by applying statistical analysis techniques certification incidence was assessed. We concluded that the efforts of companies to achieve certification of ISO 9001 cause a positive impact on performance, specifically in areas such as process improvement, product planning and design, and customer satisfaction. The research aims to help practitioners of quality management to understand more the possible consequences of the implementation and certification of a quality management system under ISO 9001. [ABSTRACT FROM AUTHOR]

Copyright of Recherches en Sciences de Gestion is the property of ISEOR and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of Business Consultant / Poslovni Konsultant is the property of FINconsult Ltd. and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

The objective of this study is to extend previous research on total quality management (TQM)-context-performance relationships and ‘fit’ using multiple methods. We combine artificial neural networks (ANNs) with structural equation modelling (SEM) to analyse several hypotheses and propositions. This is the first study in this area of research that utilises ANNs and a triangulation technique in the presence of several contextual factors. The SEM analyses suggest that company size and industry type may have contingency effects on some of the TQM practices and/or TQM-performance relationships. However, the ANN models have shown that these two contingency factors do not moderate TQM outcomes, implying that all organisations can benefit from TQM regardless of size and type. As well, these models show that formal TQM implementation and/or ISO certifications do not add any predictive power to the ANN models except in one case: TQM implementation and/or ISO certification added to organisational effectiveness and customer results to predict financial and market (F&M) results. The results further indicate that even though implementing TQM alone has a bigger impact on F&M results than obtaining ISO certification alone, combining the two will have an even greater impact on these results. Joint implementation leads to greater improvements in organisational effectiveness, which, in turn, has a positive effect on customer results and consequently F&M results. This is a unique finding within the context of moderator effects on TQM-performance relationships. [ABSTRACT FROM AUTHOR]

With classic statistical approaches and novel machine learning methods, we attempt to improve insight into the connections between the quality of an organisation of firms as a type of formal social unit and the business results of firms. The research used a data set with 72 extensive and very difficult-to-obtain assessments of the quality of an organisation (recorded only once 2007) and their business results, traced in four successive business years (2006–2009). We hypothesize that a causal relationship exists between the latter and the former. Only the final conclusions will be presented, together with some excerpts of the most interesting findings in the selected years of observation. A novel general explanation method from the computer science field of machine learning and data mining can be used to explain the influence of individual relevant organisational elements on the business results. Our findings confirm that traditional statistics and machine-learning approaches are successful at modelling this dependency relationship. Furthermore, the explanation of the influence of the organisational elements on the predicted business results provides insights that have meaningful scientific interpretations and proves the important meaning of good organisation for its firm.

Creating value for stakeholders with maximum productivity is a goal obtained by lean enterprise. In this paper designing comprehensive and valid assessment model is observed for lean enterprise, after reviewing literature and comparing assessment models of lean enterprise to each other, the conceptual research models was designed by considering assessment models of lean enterprise and also APQC framework for classifying the processes in three dimensions: Enablers, Business Processes and Business Results. For this, the three main Iranian automakers Iran khodro, SAIPA and Pars khodro have been assessed by performing a field research through their managers’ viewpoints. Next, the research model and impressing the model dimension on each other have been considered and validated by structural equation modeling. Therefore, it has been used from conformity factor analysis, path analysis and t-value. Shanon Entropy has been used in order to weight the components and variables of the model. The results obtained shows that enablers impress on business results through business processes and there are meaningful relations among them. In addition to impress triple model dimension on each other, their factors have a meaningful relationship with each other. In other words, we cannot achieve the lean enterprise model without making strong links between its factors and components, and it is necessary to create integration within its components and factors.

This study examines the awareness, the implementation status, and the results from implementing Lean among small- and medium-sized enterprises (SMEs) in two segments of Virginia’s manufacturing industry. One hundred and eighty responses from a census mail survey (population size 1033) were analyzed and the results confirm previous research that smaller enterprises in these industries are marginally aware of Lean and its potential benefits. Smaller enterprises also have implemented Lean to a lesser degree than have medium or large enterprises. Also, fewer respondents working in small enterprises reported improvements in ‘lead-time,’ ‘on-time delivery,’ ‘inventory turnover,’ ‘cost per unit,’ and ‘sales per employee’ due to the implementation of Lean than respondents from medium and large enterprises. Small enterprises also indicated a lower need for Lean implementation support from third parties than did medium or large enterprises. [ABSTRACT FROM PUBLISHER]

Sectoral and economic segments analysis of the performance of SMEs in the HNK are significant determinant for future development. The analysis of SMEs in the HNK will present the situation and development opportunities in selected sector and its businesssegments. To realize the goal, it is necessary in the analysis include: key financial data, trends and dynamics of key indicators, dynamic business performance of SMEs in HNK on this basis and analyzes will qualify the conclusions of which should contribute to a stronger development SMEs. [ABSTRACT FROM AUTHOR]

Copyright of Economics: Innovative & Economic Research Journal / Casopis za Ekonomsku Teoriju i Analizu is the property of Sciendo and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

W. B. Abernathy’s “Beyond the Skinner Box: The Design and Management of Organization-Wide Performance Systems” is a welcome example of sustained, systemic behavior management across many organizations and provides a rare description of the logic and logistics involved in designing large-scale initiatives. A common observation about behavior analysis is that researchers take a methodology (i.e., single-subject, molecular analyses) that is absolutely right for identifying and articulating basic processes and tend to dogmatically adhere it in their approach to applied problems. We applaud Abernathy’s recognition that the aims of the basic researcher are distinct from those of the practitioner and that applying the principles derived from laboratory research does not entail preserving all of those methods. [ABSTRACT FROM PUBLISHER]

This research contributes to the understanding of how different practices of innovation management are related to mid- and long-term growth and profitability. Governments and regional development agencies invest relevant budgets to foster innovation in small and medium enterprises (SMEs) and improve their innovation management practices to make them more competitive. Nevertheless, it is not clear what impact these practices have on a company's performance over a long period of time. We propose a model to audit and classify innovation practices and empirically test the impact of innovation practices on the firms’ long–term financial performance, using a broad sample of companies in the electronics sector. Our empirical results show that, within a regional context, companies that are similar in terms of size, position in the value chain, and ownership structure follow similar innovative practices. Furthermore, the use of a systematic approach for innovation leads to revenue growth but does not necessarily increase profit or productivity.

Purpose -- This paper aims to advance in the knowledge of the EFQM model as a framework for implementing total quality management (TQM). To do so, the work identifies the soft-hard TQM factors in the EFQM model, investigates the relationships between these factors and analyses their influence on key business results. Design/methodology/approach -- The methodology used is factorial analysis and structural equations -- specifically the partial least squares technique. The sample is made up of 116 private firms. TQM is an integral management philosophy which is based on a set of social and technical factors that must be put into practice through a reference framework, such as the one in the EFQM model. Findings -- The work empirically identifies three dimensions that correspond to the soft-hard TQM factors (management and human resources, strategic management of partnerships and resources and processes management). Furthermore, it shows how these dimensions make up a management system that has a significant effect on key business results. Research limitations/implications -- The main limitations are to be found in the sample used -- private firms from a specific geographical context. Practical implications -- The research model facilitates the design of a management system for professionals and orientates them in its implementation and improvement with a view to influencing key results. Originality/value -- The data have been obtained from the scores of the processes of self-assessment and external assessment followed by firms that were candidates for excellence awards. The work empirically identifies the social and technical factors implied in the EFQM model and their relationships. Moreover, it presents the effect on a type of result that has not been analysed very much: key results (economic, financial, innovation or processes improvement). [ABSTRACT FROM AUTHOR]

Copyright of Revista de Fomento Social is the property of ETEA and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of Research Papers of the Wroclaw University of Economics / Prace Naukowe Uniwersytetu Ekonomicznego we Wroclawiu is the property of Uniwersytet Ekonomiczny we Wroclawiu and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of Economy & Market Communication Review / Casopis za Ekonomiju i Trzisne Komunikacije is the property of Pan-European University Apeiron and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of Revista de Ciencias Sociales (13159518) is the property of Revista de Ciencias Sociales de la Universidad del Zulia Venezuela and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of Ekonomski Vjesnik is the property of Ekonomski Vjesnik and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Corporate social responsibility has been an element of the Malcolm Baldrige Criteria for Performance Excellence since its inception in 1988. The Baldrige Criteria provide a framework for the design and improvement of high-performing organisations; as such, it implies that corporate social responsibility is an important factor for achieving performance excellence. Corporate social responsibility has garnered much attention from researchers over the past several decades, with most questions focusing on whether a company that is socially responsible is more likely to be financially successful. This paper examines the underlying corporate social responsibility value proposition within the Baldrige Criteria in comparison with current academic thought. We frame corporate social responsibility in terms of the underlying theories of firm management, review current academic thought and research, and draw conclusions on the relevance of corporate social responsibility for performance excellence in the Baldrige criteria. We conclude that even without direct, measurable empirical evidence, there is support in the literature that engaging in corporate social responsibility has a significant impact on performance. [ABSTRACT FROM AUTHOR]

Typically rules that relation to available resources, especially financial always conditions companies' business success. In practice, it is evident that companies that have a more rational approach to their resources achieve better business results. However, there are situations where this need particularly manifests as scarcity of resources multiplies. It is a crisis. Crisis is a situation characterized by business disturbances. Its effects reflect primarily in the deterioration of companies' market position, mostly through the reduction of sales volume or decrease in sales price. In both cases, it affects the decrease in business results. As in these conditions access to external financing resources is somewhat difficult, the company has to orient to its internal reserves. They are located primarily in the more rational approach to costs, which basically means that companies have to develop an adequate cost management system. Through cost management, the relationship between sales and production prices can be balanced, especially in crisis. In this case, the ability to impact business results through cost management becomes a company resource. Although in all business conditions there are strong reasons for developing this cost approach, crisis represents an additional motive for its implementation. Effects of cost management will be conditioned by model that is applied. Therefore, alternative models of cost management represent the basis for its effectiveness. Although in the crisis it is much easier to develop sensitivity to cost management as an instrument for mitigating its effect, this approach needs to have a permanent character. [ABSTRACT FROM AUTHOR]