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This study assesses communication training provided in MBA and executive MBA programs in Singapore. The authors found that Singapore is a microcosm in terms of (a) requirements for English competency, [...]

MOTIVATING STUDENTS to see the value in our assignments is a continuing problem for business communication instructors. In spite of our best efforts, many students simply go through the motions [...]

AT NANYANG Technological University in Singapore, we expect our students to be trained specifically in professional presentation skills. The multimedia presentations prepared by these students generally suffer from some of [...]

A recent study examined how written communication concepts and skills have been integrated into core courses in the College of Business and Economics at California State University, Northridge. Writing-across-the-curriculum programs [...]

If I were asked to identify the most prevalent failing of accountants, it would be the inability to effectively communicate, both orally and in writing. This isn't unique to the [...]

The love/hate relationship between corporate communicators and the news media has all the intensity of a TV soap opera combined with a global geopolitical power struggle. On one hand, we [...]

It isn't about grammar or spelling or catching mistakes. The road to better writing takes a different route. Productivity and literacy are two current battle cries echoing across the corporate [...]

European corporations are focusing on language training as part of corporate strategy. Although English remains as the standard for international communication, learning European language skills has become a major demand for business communication. Corporations realize the advantage of being fluent in foreign language and are investing to make their executives capable of communicating with customers in their native language. The ability to communicate in foreign language can open more business opportunities for companies in the European market, develop better personal relations with prospective clients and even conclude business contracts outside formal negotiations.

Economic turmoil is forcing Baby Boomers to postpone their retirements. As 401ks shrink to 101ks or smaller, some Boomers are wondering whether they will ever be able to retire at [...]

With the 150-Hour rule in place and the impact of regulatory requirements on aspiring licensees in full effect, the MACPA and the Michigan State Board of Accountancy continue to work [...]

Are you an executive who is having trouble communicating with your younger employees? FGDAI. If that text-speak acronym escapes you, it means 'forget about it,' or more accurately, 'fuhgeddaboutit.' Still [...]

Increasing number of company executives are approaching media consultants to learn the skills of communicating with the media. An overview of how V. K. Fields and Co., helped Tony Marshall, president and CEO of the Raleigh-based Innovative Systems Group, prepare for a television interview, is presented. The media consulting services offered by the companies Capstrat and Epley Associations Inc. are detailed.

HOW DO YOU KNOW you've won? This question, pertinent to any game, is certainly pertinent to the serious game we play when we seek to improve the communication skills of [...]

In 'The Face-to-Face Communication Toolkit,' Roger D'Aprix, ABC, offers a comprehensive method for training managers to communicate effectively. The tool kit contains PowerPoint presentations; a complete train-the-trainer, face-to-face training module; [...]

THE KEY WORD in the title is when. In this editorial, I'd like to briefly address an issue raised frequently in BCQ: assessment, especially assessment of how faculty teach business [...]

The number of difficult or unpleasant communications situations faced by managers in organizations is increasing, and while often the chosen course is to settle on an undesirable compromise that avoids a confrontation, it can be useful to consider the tools the manager can use to communicate well with the employee. If the proper tools for such situations were known and available to managers, fewer undesirable compromises would be chosen and more productivity would result through resolution of the problems involved. A description of the different aspects of a difficult situation is included, and instructions are provided on how best to communicate in such a situation. Among these instructions are setting the tone, defining the relationship, describing the situation, requesting the behavior change, describing the payoff, and preparing an action plan. The components and use of the DIFCOM (difficult communication) training approach are described.

A team-oriented training and development program called the 'Lions' Den' is described. The program is said to motivate employees to use their creativity to help solve organizational problems. The process takes place as a prelude to a large regularly scheduled staff meeting. Subgroups from specific company departments are designated as 'lambs', and rotate on a weekly basis into the Lions' Den, which is comprised of members from the larger group. The Lions' Den operates as a brainstorming session, with the lambs having a week in which to prepare a presentation on a specific organizational problem. The lions then respond with suggestions, and the lambs choose their own solution. The regular meeting is then held, generally energized because of the Lions' Den session. The Lions' Den process has been successful with diverse groups of workers., Rousing the Creative Spirit Professional stagnation is not a pretty sight. Employees begin to feel excluded from the life of the organization. They lose sight of organizational as well as [...]

Little research exists on the effects of style in business writing on readers, with this note considered a starting point for future empirical research on the subject. The four different styles (personal, impersonal, forceful and passive) are applied to written business communication, and whether or not trained and untrained students in business communication classes notice stylistic differences in various samples with the same content and label the samples using the four styles listed above is studied. It is shown that both trained and untrained students find it difficult to identify the changes and place the correct labels on the various style samples; two possible explanations for these findings are discussed.

Tesco has revealed it is giving all 250,000 shop floor staff two hours training on how to communicate more effectively with shoppers, after being left behind by rivals on service. [...]

Learning to let their fingers do the talking was the goal of a group of U.S. Army Corps of Engineers employees who wanted to be able to communicate better with [...]

As global-trade barriers fall victim to international wrecking balls and as other economic powers take stage with the United States, the U.S. business community is becoming increasingly aware of the [...]

When I read Curt Varone's Fire Law column, 'Police-Fire Wars: Who Is in Charge?' (Firehouse®, March 2009), I felt compelled to share that from my perspective he is right on [...]

Soft skills are considered as important even for information technology (IT) staffers as these IT staffers have to deal with various aspects of the business, interact with various departments and communicate effectively with their colleagues. A survey of 1420 CIOs conducted by an independent research group for Robert Half Technology, indicated that nearly 53% of the CIOs offered non-IT or soft-skill training for their IT professionals.

A series of workshops are given to Philadelphia Convention Center employees as part of a study on improving the workplace environment and their ability to work together.

Thom Wellington sensed that the field and office staffs at his company, Wellington Environmental Consulting & Construction, Inc., in St. Louis, weren't communicating as well as they could be. The [...]

It is a rare job in dp that doesn't occasionally require one to communicate in written words. Faced with the unwanted and unwonted task of writing, many of us find [...]