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London Docklands is a remarkable story of enterprise at work--so significant that it has caught the eyes of New York, Chicago, Atlanta, Shanghai, Osaka, Kuala Lumpur, and Beirut. MARGARET THATCHER […]

British Airways, Moet Hennessey Louis Vuitton, ABB, and Nokia offer lessons for a world of executives. CUSTOMER SATISFACTION, EMPLOYEE EMPOWERMENT, CORE COMPETENCIES, AND PRODUCT INNOVATION are more than just ideas […]

CONFIDENT, ENTHUSIASTIC, AND COMMITTED, Jorg Hohengarten will be graduated May 21 from the University of Virginia's Darden Graduate School of Business Administration. Mr. Hohengarten, a German, is one of 85,000 […]

Long-term strategy, not the imminent debut of EC 92, leads U.S. industry to Europe's $4.2 trillion market. Perplexed by the seeming dearth of U.S. firms clamoring for places inside Europe's [...]

I believe spiritual development and material development must go together . .. in a balanced way. At the end of the first day of a week-long consciousness-raising seminar in Amsterdam [...]

If your firm were performing poorly, would you call in Chrysler Corp. Chairman Lee Iacocca to 'doctor' your company? Would you turn him loose to check for ailing assets among [...]

Bug-battling Rentokil Group PLC clearly belongs on the roster of Europe's best-managed companies THE NAMES ARE FAMILIAR. EVEN IF YOU'RE NOT A veteran of European business battles, chances are you're […]

AN ENGLISH DAILY NEWSPAPER ONCE CARRIED this headline: "Fog in the English Channel--Europe Cut Off." Though laughable to many now, it was not meant to be so at the time. […]

This stark view of the industrial future has come to dominate an intriguing decade-long research project at IMD, one of Europe's leading management schools. MANAGERS MAY HAVE HEARD THE MESSAGE […]

"WHAT I DO IS HELP PEOPLE TO change their behavior," clearly and succinctly states Christopher Parker. Indeed, by focusing on the defense mechanisms that virtually all managers employ, Mr. Parker […]

ORGANIZING AND FINANCING THE MANagement buyout (MBO) of a company I whose stock in trade is comedy is no joke. Just ask Tina Tietjen and Margaret Tree who spent two […]

SINCE 1979 THE EUROpean Community (EC) has sent more than 400 managers aged 25 to 37 years halfway around the world to Japan to sharpen their professional skills. The stated […]

Multiculturalism is basic at Europe's best B-school. Fountainebleau, 40 miles south of Paris, is the site of two great institutions. One is the magnificent 12th-century palace of Fountainebleau. Quintessentially French, […]

Eight meetings must be held before real business can transpire in Japan. This basic truth demands more patience than most Americans--or other Westerners--can muster. But a person who understands--and accepts--it […]

There are 76 educational institutions in Britain where it is possible to study for an M.B.B. But the ancient English universities of Oxford and Cambridge (each over 800 years old) […]

All managers--whether they lead companies, command armed forces, or serve governments--are in the communications business. But only a few are genuinely good at it. The war in the Persian Gulf [...]

Hong Kong's last British governor offers advice. CHRISTOPHER PATTEN'S JOB from 1992 to 1997 was to prepare Hong Kong for its transfer to China. Britain's last governor had "to hand […]

Saga of an old family company wins book award. THE USUAL COMPANY HISTORY IS a public-relations job, immodest, self-serving, too specialized and pedestrian to be of interest to a good […]

London's suit center refashions itself to meet executive needs while remaining true to its top-quality past. COLLECTIVELY, SAVILE Row and the three or four streets adjoining it are like a […]

IBM takes some of its potential highfliers away from work--physically and mentally to make them better managers when they return. FORGET ABOUT IBM. FORGET ABOUT your job at IBM. For […]

"IT'S EASIER TO KEEP EXISTING CUSTOMERS THAN IT IS TO FIND NEW ONES." That thought, straightforward though too often ignored by companies worldwide, is a basic business principle to Arthur […]

WHY DO SOME PEOPLE USE FIVE WORDS WHEN ONE WILL DO? WHY DO people say-or write--"at this point in time" instead of "now"? Why do people insist on using May […]

That was a very unfriendly thing you did," said one of his European competitors to Donald F. Hastings, chairman and CEO of Cleveland-based Lincoln Electric Co. The two men were […]

Britain's Sir John Harvey-Jones stresses that attribute. SIR JOHN HARVEY-JONES, FORMER chairman and CEO of Imperial Chemical Industries and still Britain's best-known business executive, will be 70 next year. He […]

When the University of cambridge confers degrees, the ceremony is conducted entirely in Latin. At the 800-year-old university 60 miles north of London, a tradition of excellence runs deep--as does […]

Former Imperial Chemical Industries' PLC's (ICI) Chairman Sir John Harvey-Jones has not mellowed in the nearly two years since he delivered six devastatingly frank televised reports on British industry. So […]

IN EUROPE, MIND YOUR MANNERS Trade troubles or not, Americans dealing with the 12 European Community (EC) countries discover very quickly that marked language differences aren't the only barriers to [...]

And your company will be better led. Chief executive officers who also serve as chairmen of their companies may find it's time to give up one of their jobs. Their [...]

Look after the customers and the business will (almost) look after itself Answer letters within the day. Answer telexes within the hour. Supply samples within 48 hours. Those are three [...]

By JAMES BREDIN/ Picture this: Charlie, in a series of devastating out ters with customers, neatly destroys the reputation of his company, its sales staff, and its products. Indeed, he [...]

When companies downsize and people are displaced, there's sympathy-and help -for the job losers. But those who survive also have their problems. For convenience, let'scall it downsizing. No matter what [...]

Some thirty years ago, Vance Packard took a highly critical look at the advertising industry in his book The Hidden Persuaders. Now, a generation later, Eric Clark has spent four [...]

By JAMES BREDIN/ The U. S. is inexorably beginning to fall from its heights as a great world power. And the USSR will eventually suffer the same fate. Both of [...]

A widely admired British industrialist maintains that successful management is much the same, whether it is of American or European or Asian companies. 'Any company that thinks it is a [...]

Explores the global trends and prospects for graduate business degree. Noted business schools and their programs; Growth of global-executive master of business administration (M.B.A) program; M.B.A. degree's relevance to the needs of individuals and organizations; Quality of business schools and their graduates; Reasons for the increase of M.B.A. course enrolment. INSETS: Expat pioneer.;Go West, young manager..

James Bredin, a free-lance journalist, writes on management issues for IW from London. He infiltrated office life, and now he tells all. Industrial espionage is rarely a crime. But there's [...]

Several letters to the editor are presented in response to article in previous issues, including "Changing the Ways We Watch the Game" by Emma Teitel in the March 10, 2014 issue, "The Right State of Mind" in the March 17, 2014 issue, and "The Greatest Generation" by Dan Hill in the March 10, 2014 issue.

Presents information on London Docklands Development Corporation (LDDC), an urban development corporation, set up by Margaret Thatcher, former Prime Minister of Britain. When LDDC was set up; Where LDDC is situated; Provisions which made it possible for LDDC to move ahead; Number of cities that sent representatives to see what LDDC did.

Reports that the best business history published in 1997 was `Rich Desserts and Captain's Thin,' which is the story of the Carr & Co. of England. Background information on Carr & Co.

Reports that Rentokil Group PLC which is based in Sussex, England, was named the most-admired company in the United Kingdom between 1993 and 1994. What Rentokil does; Number of branches worldwide; Number of people employed; Provision of in-company training.

Recommends the use of service guarantees to keep customers. Purposes and elements of a service guarantee; Tips on the use of service guarantees.

Offers rules for effective communication. Importance of precision; Avoidance of ambiguous words; Attributes of a successful speech.

Describes how Don Hastings countered European tradition through selling rather than mere demonstrating and entertaining to attain success. Background; Marketing risks.

Profiles Sir John Harvey-Jones, former chairman and CEO of Imperial Chemical Industries. Books written on management; Role of adaptability and flexibility in order to survive; Guide to management.