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A survey of patients teleconsulting GPs via pharmacy-based teleconsultation kiosks has shed light on their use of this telemedicine tool. The digitization of healthcare brings satisfaction to patient users, even if they are fragile with regard to the use of their health data. The virtual interface may discourage older patients. Users do not see teleconsultations as real consultations involving diagnosis and decision-making, but as a means of obtaining a prescription and validating their self-diagnosis. The tool is only used when the attending physician is unavailable. It is an integral part of unscheduled care. It appears to be a gateway to the delegation of certain unscheduled care to pharmacists. [ABSTRACT FROM AUTHOR]