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Magnifying design value and scaling impact are challenging for small user experience and assessment teams at academic libraries. The University of Arizona's User Experience and Assessment unit is leading three Design Operations initiatives aiming to address these challenges: a participant pool that reduces barriers for recruiting research participants; The UX Cookbook that builds expertise and efficiency; and a research repository that shares findings broadly with the organization. Together these initiatives create better workflows for improving the scale and impact of design and research. [ABSTRACT FROM AUTHOR]

Academic library websites contain a vast amount of complex content and, all too often, there is a lack of established process for creating, updating, and deleting that content. There is no clear vision or purpose to the content, and numerous staff members are expected to maintain content with little guidance. Because of this, many library websites end up with content that is poorly written, duplicative, or outdated. This article describes how a website content strategy was developed for the University of Arizona Libraries, ensuring that in the future, all content is useful, usable, and findable.

Traditionally, librarians have gained new knowledge by traveling to conferences sponsored by professional associations. While these events remain useful opportunities for learning, they are no longer sufficient. All library staff members are expected to continually learn new skills, stay in touch with trends, and incorporate new technology into their work. Continual learning must be woven into the library organization in order to be successful but, with time and budget restraints, this can be a challenge. Fortunately, new opportunities for learning are widely available and these can be supported at an administrative level through job descriptions, evaluations, and organizational culture. [ABSTRACT FROM AUTHOR]