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This session discussed the knowledge base metadata lifecycle, current and upcoming metadata standards, and the role that knowledge bases play in e-resource management. The session provided differen...

Ensuring the accessibility of digital content is a priority for libraries. Digital collections continue to grow, and libraries seek feedback from users and use tools to diagnose and solve accessibi...

Several years ago, North Carolina State (NC State) University Libraries technical services department, Acquisitions & Discovery (AD staff ownership of packages; and improved staff follow-through, consistency, and ability to troubleshoot. Key positions were reimagined to support this effort. This included the creation of a staff package manager role in the serials unit to provide oversight of e-journal packages, distribute work to staff, and create and maintain an information dashboard (the Electronic Resources Hub) for staff as well as for other stakeholder departments across the libraries. The monographs unit has recently adopted a similar integrated approach to manage NC State's growing collection of e-books. This chapter will outline AD describe the associated tools and technologies used for support; and discuss lessons learned. Benefits will be discussed to illustrate how other libraries might transform their electronic resource management operations by using a package management strategy.

In this lightning talk for the North Carolina Serials Conference, Lynnee Argabright describes the efforts of the ORCID team at the University of North Carolina at Chapel Hill. In addition to discus...

Troubleshooting electronic resource linking issues can seem to be an insurmountable task—so many resources, so little time. Using interlibrary loan (ILL) data on requests for materials available online, the electronic resources staff at the Samford University Library detected problems with the implementation of their new link resolver. This data also provided a window into some systemic issues within the metadata of certain sources and the link resolver knowledgebase. In addition to helping us improve linking for our users, the establishment of a workflow for communicating cancelled ILL transaction data on an ongoing basis has also improved the communication between electronic resources staff and the ILL department regarding the overall linking process.

As a follow-up to their 2001/2002 study on printing services in academic libraries, the authors explore how the provision of printing services has changed over the last twelve years. This article explores how libraries are choosing to fund printing services as well as how technology, such as scanning and mobile devices, has changed the way printing services are provided. The results of the 2013 survey find a greater percentage of libraries are using a fee-based system for printing, and, while some technology is providing greater data and control for printing services, other technological advances are having unintended consequences for libraries’ printing infrastructure.

Trina Boukin Nolen reviews Dancing with Digital Natives, Stephanie Rosenblatt reviews The Embedded Librarian and Sarah D. Tusa reviews Collection Development in the Digital Age.

Troubleshooting when a link resolver goes wrong can be difficult as it usually relies on the user to report the problem. Using data on interlibrary loan requests that have been cancelled because the materials are available online is one way that libraries can examine where link resolvers may be failing. For the 2012/2013 school year, the Samford University Library looked at this cancelled interlibrary loan request data to determine where their new link resolver and knowledgebase needed further customization to improve the user experience. This process not only identified a number of problems all along the link resolution chain, but it also put in place an ongoing process for identifying and troubleshooting link resolution issues in the future.

This lively presentation about good negotiation covered three main themes: basic information about negotiation, preparation for negotiation, and factors that affect one's ability to negotiate. Ideas presented included the importance of good communication and reminders that we already engage in negotiation in some way in our lives and that practice can improve our negotiation skills. References to negotiation literature were given. Also, the advantages and disadvantages of a number of factors that affect libraries' ability to negotiate were discussed.

The Google Book Search Library Project has partnered with an array of impressive libraries, including Harvard University, the University of California System, University of Michigan, and the New York Public Library. The reasons for collaborating with Google to further book digitization are different for each library. Moreover, the exact way in which these libraries will use their own digital copies has yet to be decided for many of the libraries involved. While the Google Book Search Library Project remains controversial, the Google library partners are seizing an unprecedented opportunity to amplify the scale of their pre-existing digitization initiatives.

The distinct lack of a designated place for library resources to plug into some of the most popular course-management system packages available is a problem that many academic libraries currently face. This article provides an example for academic librarians and other educational service providers to create simple portable learning modules of resources for implementation in WebCT, a popular course management system.

Server Side Include Statements or SSIs provide a way to create online pathfinders that are easily maintained without using a database. By editing a single text file on the server, SSIs can update a listing for a resource automatically. SSIs also create design uniformity on any Website that has recurring elements.

An annotated list is presented describing fourteen periodicals that cover significant aspects of the Great Plains states and their culture in whole or in part. The titles included are a selective and representative sampling. The entry for each periodical includes the following information: periodical title, publisher/editor and address, basic information, publication data, content, Internet information and an abstract/annotation.

Virtual tours delivered via the Web have become a common tool for both instruction and outreach. This article is a case study of the creation of a virtual tour for a university library and is intended to provide others interested in creating a virtual tour of their library the opportunity to learn from the mistakes and successes of fellow librarians. Virtual tours can enhance a library's Web presence as well as provide much needed information to remote or prospective users.

This article provides resources for those library instructors who find themselves teaching even though they have only minimal formal training in the field of education. Due to the increasing importance of information literacy, library instruction has become a vital facet of most community college and university library programs and, often, librarians with little or no library instruction training are asked to design and implement courses for their students. Fortunately, the professional library literature on this topic is plentiful and can provide both theoretical and practical help for library instructors in the areas of learning theory, technology use and teaching/presentation style.

The growing number of electronic resources available in libraries has led to the adoption of printing as an integral part of library services. However, the high costs associated with providing printing have led many libraries to charge a printing fee. This article explores how academic libraries in the Southeastern United States are grappling with providing printing services both economically and equitably. The research finds that nearly half of the libraries surveyed are currently charging for printing, with another quarter considering charging in the future. Although no institutional characteristics appear to accompany a printing fee, the research finds that extensive planning and campuswide collaboration are essential components for the successful implementation of a fee-based printing system.

The way library meetings are run can be revolutionized if librarians borrow eleven laws from soccer.

eBooks are here to stay, or so the signs of the times seem to indicate. A December 2004 press release from Google announcing new partnerships for digitizing library collections pushes us ever-closer to the ubiquity of the eBook. However, a word of caution for those poised to toss out print collections: While the continued existence of eBooks is a certainty, the manner of that existence is far from certain. Librarians are (and should be) key players in the evolution of the eBook industry; thus, librarians need to know the current issues and trends in the eBook market. This article swipes a broad stroke across the eBook landscape. The authors contacted a sample of eBook insiders — publishers, distributors, software and hardware providers, and others — and asked them questions about the state of affairs for eBooks. What follows are some of their answers. A caveat before we begin our journey into eBooks: All eBooks are not created equal; an online dictionary is a different beast, with different promises and problems, than an online Stephen King novel. With this knowledge in hand, it is best to view these questions and answers of various eBook insiders as a small crosssection of the industry as a whole.

This paper suggests ideas for television programs to make librarianship a trendy profession.