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Generative Pre-trained Transformer (GPT) is a state-of-the-art machine learning model capable of generating human-like text through natural language processing (NLP). GPT is trained on massive amounts of text data and uses deep learning techniques to learn patterns and relationships within the data, enabling it to generate coherent and contextually appropriate text. This position paper proposes using GPT technology to generate new process models when/if needed. We introduce ProcessGPT as a new technology that has the potential to enhance decision-making in data-centric and knowledge-intensive processes. ProcessGPT can be designed by training a generative pre-trained transformer model on a large dataset of business process data. This model can then be fine-tuned on specific process domains and trained to generate process flows and make decisions based on context and user input. The model can be integrated with NLP and machine learning techniques to provide insights and recommendations for process improvement. Furthermore, the model can automate repetitive tasks and improve process efficiency while enabling knowledge workers to communicate analysis findings, supporting evidence, and make decisions. ProcessGPT can revolutionize business process management (BPM) by offering a powerful tool for process augmentation, automation and improvement. Finally, we demonstrate how ProcessGPT can be a powerful tool for augmenting data engineers in maintaining data ecosystem processes within large bank organizations. Our scenario highlights the potential of this approach to improve efficiency, reduce costs, and enhance the quality of business operations through the automation of data-centric and knowledge-intensive processes. These results underscore the promise of ProcessGPT as a transformative technology for organizations looking to improve their process workflows., Comment: Accepted in: 2023 IEEE International Conference on Web Services (ICWS); Corresponding author: Prof. Amin Beheshti (amin.beheshti@mq.edu.au)

A prominent approach to build datasets for training task-oriented bots is crowd-based paraphrasing. Current approaches, however, assume the crowd would naturally provide diverse paraphrases or focus only on lexical diversity. In this WiP we addressed an overlooked aspect of diversity, introducing an approach for guiding the crowdsourcing process towards paraphrases that are syntactically diverse., Comment: HCOMP 2021 Works-in-progress & Demonstrations

Crowdsourcing is being increasingly adopted as a platform to run studies with human subjects. Running a crowdsourcing experiment involves several choices and strategies to successfully port an experimental design into an otherwise uncontrolled research environment, e.g., sampling crowd workers, mapping experimental conditions to micro-tasks, or ensure quality contributions. While several guidelines inform researchers in these choices, guidance of how and what to report from crowdsourcing experiments has been largely overlooked. If under-reported, implementation choices constitute variability sources that can affect the experiment's reproducibility and prevent a fair assessment of research outcomes. In this paper, we examine the current state of reporting of crowdsourcing experiments and offer guidance to address associated reporting issues. We start by identifying sensible implementation choices, relying on existing literature and interviews with experts, to then extensively analyze the reporting of 171 crowdsourcing experiments. Informed by this process, we propose a checklist for reporting crowdsourcing experiments., Comment: Accepted to CSCW 2021

In modern enterprises, Business Processes (BPs) are realized over a mix of workflows, IT systems, Web services and direct collaborations of people. Accordingly, process data (i.e., BP execution data such as logs containing events, interaction messages and other process artifacts) is scattered across several systems and data sources, and increasingly show all typical properties of the Big Data. Understanding the execution of process data is challenging as key business insights remain hidden in the interactions among process entities: most objects are interconnected, forming complex, heterogeneous but often semi-structured networks. In the context of business processes, we consider the Big Data problem as a massive number of interconnected data islands from personal, shared and business data. We present a framework to model process data as graphs, i.e., Process Graph, and present abstractions to summarize the process graph and to discover concept hierarchies for entities based on both data objects and their interactions in process graphs. We present a language, namely BP-SPARQL, for the explorative querying and understanding of process graphs from various user perspectives. We have implemented a scalable architecture for querying, exploration and analysis of process graphs. We report on experiments performed on both synthetic and real-world datasets that show the viability and efficiency of the approach., Comment: arXiv admin note: text overlap with arXiv:1908.09232 by other authors

We propose a roadmap for leveraging the tremendous opportunities the Internet of Things (IoT) has to offer. We argue that the combination of the recent advances in service computing and IoT technology provide a unique framework for innovations not yet envisaged, as well as the emergence of yet-to-be-developed IoT applications. This roadmap covers: emerging novel IoT services, articulation of major research directions, and suggestion of a roadmap to guide the IoT and service computing community to address key IoT service challenges., Comment: Accepted for publication in for publication in Communications of the ACM (CACM) 2021

This paper explores and offers guidance on a specific and relevant problem in task design for crowdsourcing: how to formulate a complex question used to classify a set of items. In micro-task markets, classification is still among the most popular tasks. We situate our work in the context of information retrieval and multi-predicate classification, i.e., classifying a set of items based on a set of conditions. Our experiments cover a wide range of tasks and domains, and also consider crowd workers alone and in tandem with machine learning classifiers. We provide empirical evidence into how the resulting classification performance is affected by different predicate formulation strategies, emphasizing the importance of predicate formulation as a task design dimension in crowdsourcing.

This paper reports on the challenges and lessons we learned while running controlled experiments in crowdsourcing platforms. Crowdsourcing is becoming an attractive technique to engage a diverse and large pool of subjects in experimental research, allowing researchers to achieve levels of scale and completion times that would otherwise not be feasible in lab settings. However, the scale and flexibility comes at the cost of multiple and sometimes unknown sources of bias and confounding factors that arise from technical limitations of crowdsourcing platforms and from the challenges of running controlled experiments in the "wild". In this paper, we take our experience in running systematic evaluations of task design as a motivating example to explore, describe, and quantify the potential impact of running uncontrolled crowdsourcing experiments and derive possible coping strategies. Among the challenges identified, we can mention sampling bias, controlling the assignment of subjects to experimental conditions, learning effects, and reliability of crowdsourcing results. According to our empirical studies, the impact of potential biases and confounding factors can amount to a 38\% loss in the utility of the data collected in uncontrolled settings; and it can significantly change the outcome of experiments. These issues ultimately inspired us to implement CrowdHub, a system that sits on top of major crowdsourcing platforms and allows researchers and practitioners to run controlled crowdsourcing projects.

Chatbots are software agents that are able to interact with humans in natural language. Their intuitive interaction paradigm is expected to significantly reshape the software landscape of tomorrow, while already today chatbots are invading a multitude of scenarios and contexts. This article takes a developer's perspective, identifies a set of architectural patterns that capture different chatbot integration scenarios, and reviews state-of-the-art development aids., Comment: prior version was an incomplete early draft; current version includes changes in references, appropriate acknowledgement; and minor revisions

In this paper, we describe the foundations for generating a chatbot out of a website equipped with simple, bot-specific HTML annotations. The approach is part of what we call conversational web browsing, i.e., a dialog-based, natural language interaction with websites. The goal is to enable users to use content and functionality accessible through rendered UIs by "talking to websites" instead of by operating the graphical UI using keyboard and mouse. The chatbot mediates between the user and the website, operates its graphical UI on behalf of the user, and informs the user about the state of interaction. We describe the conceptual vocabulary and annotation format, the supporting conversational middleware and techniques, and the implementation of a demo able to deliver conversational web browsing experiences through Amazon Alexa., Comment: typos corrected, metadata fixed

We present CrowdHub, a tool for running systematic evaluations of task designs on top of crowdsourcing platforms. The goal is to support the evaluation process, avoiding potential experimental biases that, according to our empirical studies, can amount to 38% loss in the utility of the collected dataset in uncontrolled settings. Using CrowdHub, researchers can map their experimental design and automate the complex process of managing task execution over time while controlling for returning workers and crowd demographics, thus reducing bias, increasing utility of collected data, and making more efficient use of a limited pool of subjects.

Text classification is one of the most common goals of machine learning (ML) projects, and also one of the most frequent human intelligence tasks in crowdsourcing platforms. ML has mixed success in such tasks depending on the nature of the problem, while crowd-based classification has proven to be surprisingly effective, but can be expensive. Recently, hybrid text classification algorithms, combining human computation and machine learning, have been proposed to improve accuracy and reduce costs. One way to do so is to have ML highlight or emphasize portions of text that it believes to be more relevant to the decision. Humans can then rely only on this text or read the entire text if the highlighted information is insufficient. In this paper, we investigate if and under what conditions highlighting selected parts of the text can (or cannot) improve classification cost and/or accuracy, and in general how it affects the process and outcome of the human intelligence tasks. We study this through a series of crowdsourcing experiments running over different datasets and with task designs imposing different cognitive demands. Our findings suggest that highlighting is effective in reducing classification effort but does not improve accuracy - and in fact, low-quality highlighting can decrease it.

Cross-domain recommendation has long been one of the major topics in recommender systems. Recently, various deep models have been proposed to transfer the learned knowledge across domains, but most of them focus on extracting abstract transferable features from auxilliary contents, e.g., images and review texts, and the patterns in the rating matrix itself is rarely touched. In this work, inspired by the concept of domain adaptation, we proposed a deep domain adaptation model (DARec) that is capable of extracting and transferring patterns from rating matrices {\em only} without relying on any auxillary information. We empirically demonstrate on public datasets that our method achieves the best performance among several state-of-the-art alternative cross-domain recommendation models.

This paper discusses how crowd and machine classifiers can be efficiently combined to screen items that satisfy a set of predicates. We show that this is a recurring problem in many domains, present machine-human (hybrid) algorithms that screen items efficiently and estimate the gain over human-only or machine-only screening in terms of performance and cost. We further show how, given a new classification problem and a set of classifiers of unknown accuracy for the problem at hand, we can identify how to manage the cost-accuracy trade off by progressively determining if we should spend budget to obtain test data (to assess the accuracy of the given classifiers), or to train an ensemble of classifiers, or whether we should leverage the existing machine classifiers with the crowd, and in this case how to efficiently combine them based on their estimated characteristics to obtain the classification. We demonstrate that the techniques we propose obtain significant cost/accuracy improvements with respect to the leading classification algorithms., Comment: Please cite the CSCW2018 version of this paper:@article{krivosheev2018combining, title={Combining Crowd and Machines for Multi-predicate Item Screening}, author={Krivosheev, Evgeny and Casati, Fabio and Baez, Marcos and Benatallah, Boualem}, journal={Proceedings of the ACM on Human-Computer Interaction}, volume={2}, number={CSCW}, pages={97}, year={2018}, publisher={ACM} }

Community Question Answering (CQA) websites can be claimed as the most major venues for knowledge sharing, and the most effective way of exchanging knowledge at present. Considering that massive amount of users are participating online and generating huge amount data, management of knowledge here systematically can be challenging. Expert recommendation is one of the major challenges, as it highlights users in CQA with potential expertise, which may help match unresolved questions with existing high quality answers while at the same time may help external services like human resource systems as another reference to evaluate their candidates. In this paper, we in this work we propose to exploring experts in CQA websites. We take advantage of recent distributed word representation technology to help summarize text chunks, and in a semantic view exploiting the relationships between natural language phrases to extract latent knowledge domains. By domains, the users' expertise is determined on their historical performance, and a rank can be compute to given recommendation accordingly. In particular, Stack Overflow is chosen as our dataset to test and evaluate our work, where inclusive experiment shows our competence., Comment: Accepted by Pattern Recognition Letters, Oct 2018

During the past decade, model-based recommendation methods have evolved from latent factor models to neural network-based models. Most of these techniques mainly focus on improving the overall performance, such as the root mean square error for rating predictions and hit ratio for top-N recommendation, where the users' feedback is considered as the ground-truth. However, in real-world applications, the users' feedback is possibly contaminated by imperfect user behaviours, namely, careless preference selection. Such data contamination poses challenges on the design of robust recommendation methods. In this work, to address the above issue, we propose a general adversial training framework for neural network-based recommendation models, which improves both the model robustness and the overall performance. We point out the tradeoffs between performance and robustness enhancement with detailed instructions on how to strike a balance. Specifically, we implement our approach on the collaborative auto-encoder, followed by experiments on three public available datasets: MovieLens-1M, Ciao, and FilmTrust. We show that our approach outperforms highly competitive state-of-the-art recommendation methods. In addition, we carry out a thorough analysis on the noise impacts, as well as the complex interactions between model nonlinearity and noise levels. Through simple modifications, our adversarial training framework can be applied to a host of neural network-based models whose robustness and performance are expected to be both enhanced.

Knowledge acquisition and exchange are generally crucial yet costly for both businesses and individuals, especially when the knowledge concerns various areas. Question Answering Communities offer an opportunity for sharing knowledge at a low cost, where communities users, many of whom are domain experts, can potentially provide high-quality solutions to a given problem. In this paper, we propose a framework for finding experts across multiple collaborative networks. We employ the recent techniques of tree-guided learning (via tensor decomposition), and matrix factorization to explore user expertise from past voted posts. Tensor decomposition enables to leverage the latent expertise of users, and the posts and related tags help identify the related areas. The final result is an expertise score for every user on every knowledge area. We experiment on Stack Exchange Networks, a set of question answering websites on different topics with a huge group of users and posts. Experiments show our proposed approach produces steady and premium outputs., Comment: 16th International Conference on Service Oriented Computing (ICSOC 2018). Hanzhou, China, Nov 12 - Nov. 15, 2018

Community question answering (CQA) represents the type of Web applications where people can exchange knowledge via asking and answering questions. One significant challenge of most real-world CQA systems is the lack of effective matching between questions and the potential good answerers, which adversely affects the efficient knowledge acquisition and circulation. On the one hand, a requester might experience many low-quality answers without receiving a quality response in a brief time, on the other hand, an answerer might face numerous new questions without being able to identify their questions of interest quickly. Under this situation, expert recommendation emerges as a promising technique to address the above issues. Instead of passively waiting for users to browse and find their questions of interest, an expert recommendation method raises the attention of users to the appropriate questions actively and promptly. The past few years have witnessed considerable efforts that address the expert recommendation problem from different perspectives. These methods all have their issues that need to be resolved before the advantages of expert recommendation can be fully embraced. In this survey, we first present an overview of the research efforts and state-of-the-art techniques for the expert recommendation in CQA. We next summarize and compare the existing methods concerning their advantages and shortcomings, followed by discussing the open issues and future research directions., Comment: 29 pages, Journal of Computer Science and Technology, January 2018

Random forest and deep neural network are two schools of effective classification methods in machine learning. While the random forest is robust irrespective of the data domain, the deep neural network has advantages in handling high dimensional data. In view that a differentiable neural decision forest can be added to the neural network to fully exploit the benefits of both models, in our work, we further combine convolutional autoencoder with neural decision forest, where autoencoder has its advantages in finding the hidden representations of the input data. We develop a gradient boost module and embed it into the proposed convolutional autoencoder with neural decision forest to improve the performance. The idea of gradient boost is to learn and use the residual in the prediction. In addition, we design a structure to learn the parameters of the neural decision forest and gradient boost module at contiguous steps. The extensive experiments on several public datasets demonstrate that our proposed model achieves good efficiency and prediction performance compared with a series of baseline methods.

In this paper and demo we present a crowd and crowd+AI based system, called CrowdRev, supporting the screening phase of literature reviews and achieving the same quality as author classification at a fraction of the cost, and near-instantly. CrowdRev makes it easy for authors to leverage the crowd, and ensures that no money is wasted even in the face of difficult papers or criteria: if the system detects that the task is too hard for the crowd, it just gives up trying (for that paper, or for that criteria, or altogether), without wasting money and never compromising on quality.

Within the rapidly developing Internet of Things (IoT), numerous and diverse physical devices, Edge devices, Cloud infrastructure, and their quality of service requirements (QoS), need to be represented within a unified specification in order to enable rapid IoT application development, monitoring, and dynamic reconfiguration. But heterogeneities among different configuration knowledge representation models pose limitations for acquisition, discovery and curation of configuration knowledge for coordinated IoT applications. This paper proposes a unified data model to represent IoT resource configuration knowledge artifacts. It also proposes IoT-CANE (Context-Aware recommendatioN systEm) to facilitate incremental knowledge acquisition and declarative context driven knowledge recommendation., Comment: This paper is an incomplete draft. Therefore, I would like to withdraw it

Online reviews play an important role in influencing buyers' daily purchase decisions. However, fake and meaningless reviews, which cannot reflect users' genuine purchase experience and opinions, widely exist on the Web and pose great challenges for users to make right choices. Therefore,it is desirable to build a fair model that evaluates the quality of products by distinguishing spamming reviews. We present an end-to-end trainable unified model to leverage the appealing properties from Autoencoder and random forest. A stochastic decision tree model is implemented to guide the global parameter learning process. Extensive experiments were conducted on a large Amazon review dataset. The proposed model consistently outperforms a series of compared methods.

In this paper we describe how crowd and machine classifier can be efficiently combined to screen items that satisfy a set of predicates. We show that this is a recurring problem in many domains, present machine-human (hybrid) algorithms that screen items efficiently and estimate the gain over human-only or machine-only screening in terms of performance and cost.

Systematic literature reviews (SLRs) are one of the most common and useful form of scientific research and publication. Tens of thousands of SLRs are published each year, and this rate is growing across all fields of science. Performing an accurate, complete and unbiased SLR is however a difficult and expensive endeavor. This is true in general for all phases of a literature review, and in particular for the paper screening phase, where authors lter a set of potentially in-scope papers based on a number of exclusion criteria. To address the problem, in recent years the research community has began to explore the use of the crowd to allow for a faster, accurate, cheaper and unbiased screening of papers. Initial results show that crowdsourcing can be effective, even for relatively complex reviews. In this paper we derive and analyze a set of strategies for crowd-based screening, and show that an adaptive strategy, that continuously re-assesses the statistical properties of the problem to minimize the number of votes needed to take decisions for each paper, significantly outperforms a number of non-adaptive approaches in terms of cost and accuracy. We validate both applicability and results of the approach through a set of crowdsourcing experiments, and discuss properties of the problem and algorithms that we believe to be generally of interest for classification problems where items are classified via a series of successive tests (as it often happens in medicine)., Comment: Please cite the www2018 version of this paper: @inproceedings{krivosheev2018, title={Crowd-based Multi-Predicate Screening of Papers in Literature Reviews}, author={Evgeny Krivosheev, Fabio Casati and Boualem Benatallah}, year={2018}, organization={International World Wide Web Conferences Steering Committee} }

Crowdsourcing enables one to leverage on the intelligence and wisdom of potentially large groups of individuals toward solving problems. Common problems approached with crowdsourcing are labeling images, translating or transcribing text, providing opinions or ideas, and similar - all tasks that computers are not good at or where they may even fail altogether. The introduction of humans into computations and/or everyday work, however, also poses critical, novel challenges in terms of quality control, as the crowd is typically composed of people with unknown and very diverse abilities, skills, interests, personal objectives and technological resources. This survey studies quality in the context of crowdsourcing along several dimensions, so as to define and characterize it and to understand the current state of the art. Specifically, this survey derives a quality model for crowdsourcing tasks, identifies the methods and techniques that can be used to assess the attributes of the model, and the actions and strategies that help prevent and mitigate quality problems. An analysis of how these features are supported by the state of the art further identifies open issues and informs an outlook on hot future research directions., Comment: 40 pages main paper, 5 pages appendix

At present, bots are still in their preliminary stages of development. Many are relatively simple, or developed ad-hoc for a very specific use-case. For this reason, they are typically programmed manually, or utilize machine-learning classifiers to interpret a fixed set of user utterances. In reality, real world conversations with humans require support for dynamically capturing users expressions. Moreover, bots will derive immeasurable value by programming them to invoke APIs for their results. Today, within the Web and Mobile development community, complex applications are being stringed together with a few lines of code -- all made possible by APIs. Yet, developers today are not as empowered to program bots in much the same way. To overcome this, we introduce BotBase, a bot programming platform that dynamically synthesizes natural language user expressions into API invocations. Our solution is two faceted: Firstly, we construct an API knowledge graph to encode and evolve APIs; secondly, leveraging the above we apply techniques in NLP, ML and Entity Recognition to perform the required synthesis from natural language user expressions into API calls., Comment: The paper is published at ASE 2017 (The 32nd IEEE/ACM International Conference on Automated Software Engineering)

Literature reviews allow scientists to stand on the shoulders of giants, showing promising directions, summarizing progress, and pointing out existing challenges in research. At the same time conducting a systematic literature review is a laborious and consequently expensive process. In the last decade, there have a few studies on crowdsourcing in literature reviews. This paper explores the feasibility of crowdsourcing for facilitating the literature review process in terms of results, time and effort, as well as to identify which crowdsourcing strategies provide the best results based on the budget available. In particular we focus on the screening phase of the literature review process and we contribute and assess methods for identifying the size of tests, labels required per paper, and classification functions as well as methods to split the crowdsourcing process in phases to improve results. Finally, we present our findings based on experiments run on Crowdflower.