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5 results on '"Bayless, Jeanne"'

1. Choosing CTI technology and software that meet your needs

Author

Bayless, Jeanne

Subjects
Computer-telephone integration -- Evaluation, Telemarketing, Marketing industry -- Innovations, Advertising, marketing and public relations, Business
Abstract

... All agents are busy. Your call is very important to us. Please stay on the line, and your call will be answered by the next available agent.... What happens [...]

Published
1996

2. Choosing CTI technology and software that meet your needs

Author

Bayless, Jeanne

Subjects
Computer-telephone integration -- Evaluation, Business enterprises, Telecommunication systems -- Innovations, Telephone systems -- Innovations, Telemarketing -- Equipment and supplies, Advertising, marketing and public relations, Business
Abstract

...All agents are busy. Your call is very important to us. Please stay on the line, and your call will be answered by the next available agent.... What happens while [...]

Published
1995

3. Where's the elusive 'killer app'?

Author

Bayless, Jeanne

Subjects
Computer-telephone integration -- Analysis, Telecommunication systems -- Analysis, Advertising, marketing and public relations, Business
Abstract

We used to talk speculatively about CTI's future. 'Where's the killer app?,' we'd say. Now, a few sharp observers are quietly noticing the emergence of a new trend. Prospective customers [...]

Published
1996

4. Business process automation software: how it promotes high-quality customer service

Author

Bayless, Jeanne

Subjects
Marketing industry -- Services, Control systems, Office automation software -- Usage, Telemarketing, Customer service -- Innovations, Advertising, marketing and public relations, Business
Abstract

In today's call center, computer-telephony integration (CTI) is usually used reactively. Nevertheless, many companies prefer a proactive approach in their relations with customers. These companies will seek out a new [...]

Published
1995

5. Where's the elusive `killer app'?

Author

Bayless, Jeanne

Abstract

Focuses on the trend in which prospective customers increasingly view advanced computer-telephony integration (CTI) technology from the chief executive's perspective rather than that of a telecommunications or information systems manager alone. Preference for CTI solutions with enhanced capabilities; Benefits of CTI software; Strategic implementation of CTI systems at call centers.

Published
1996

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