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16. Not Just Good, but Fair Service: The Mediating Role of Psychological Contract Breach between Service Quality and Behavioral Outcomes.

17. Measuring Organizational Responses to the Student Complaints in the Perceived Justice Framework: Some Evidence from Northern Cyprus Universities

22. Magic Number 8: Hospitality Price Ending Strategies.

27. Where you Look Depends on What you are Willing to Afford: Eye Tracking in Menus.

28. What Makes Our Stay Longer or Shorter? A Study on Macau.

29. The sweet spot in the eye of the beholder? Exploring the sweet sour spots of Asian restaurant menus.

35. RENTQUAL: A new measurement scale for car rental services.

36. Scale Development Process: Service Quality in Car Rental Services.

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