337 results on '"Baron, Steve"'
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2. That's entertainment!
3. Editorial: recognizing the academic publishing service ecosystem
4. Consumer as Stakeholder in Service Crises: Perspectives from Services Marketing
5. A systems perspective on markets – Toward a research agenda
6. Editorial: taking some novel advice
7. Editorial: beyond publish or perish: the importance of citations and how to get them
8. Editorial: the role of the editor – managing fair play
9. Value Co-creation from the Consumer Perspective
10. Editorial: the changing nature of data
11. Editorial: the importance of the snappy title
12. Community and the Limits of Social Democracy: Scenes from the Politics
13. Crisis management and services marketing
14. Toward an understanding of consumer perspectives on experiences
15. Deviant employees and dreadful service encounters: customer tales of discord and distrust
16. Beyond technology acceptance: understanding consumer practice
17. Individual customers' use and integration of resources: Empirical findings and organizational implications in the context of value co-creation
18. Back to the future! The importance of history in services marketing
19. Theatrical service experiences : Dramatic script development with employees
20. Customer participation in retail service: lessons from Brecht
21. Timings and trade‐offs in the marketing of higher education courses: a conjoint approach
22. Student perceptions of service quality in a UK university business and management faculty
23. Practitioner Papers : ‘Looking the part’: Identity, meaning and culture in clothing purchasing — Theoretical considerations
24. “What sort of soil do rhododendrons like?” ‐ comparing customer and employee responses to requests for product‐related information
25. Measuring and managing service quality
26. The Challenges of Scanner Data
27. The Study of Culture: Cultural Studies and British Sociology Compared
28. Customer Perceptions of Service Management: The Case of the Football Spectator
29. Oral participation in retail service delivery: a comparison of the roles of contact personnel and customers
30. Customers as oral participants in a service setting
31. Best papers from the AMA SERVSIG International Research Conference 2008
32. Strangers in the night: speeddating, CCI and service businesses
33. Opioid receptor types involved in the development of nicotine physical dependence in an invertebrate (Planaria) model
34. Service Marketing
35. Online surveys in marketing research: pros and cons
36. Service Employees as Operant Resources
37. Introduction
38. Service Profitability
39. Customer Interactions in Services
40. Service Goals: The Use of Metaphors
41. Services Marketing
42. The Contemporary Context
43. Consumer Experiences
44. Future Research Issues
45. Service Quality and Customer Satisfaction
46. Service Design
47. Relationship Marketing
48. Timings and trade-offs in the marketing of higher education courses: a conjoint approach
49. Observable oral participation in the servuction system: toward a content and process model
50. A response to Salem: common sense.
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