1. Factors influencing patient satisfaction with the first diagnostic consultation in multiple sclerosis: a Swiss Multiple Sclerosis Registry (SMSR) study.
- Author
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Kamm, Christian Philipp, Barin, L., Gobbi, C., Pot, C., Calabrese, P., Salmen, A., Achtnichts, L., Kesselring, J., Puhan, M. A., von Wyl, V., For the Swiss Multiple Sclerosis Registry (SMSR), Anderseck, Bernd, Calabrese, Pasquale, Chan, Andrew, Disanto, Giulio, Engelhardt, Britta, Gobbi, Claudio, Haussler, Roger, Kamm, Christian P., and Kagi, Susanne
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PATIENT satisfaction , *MULTIPLE sclerosis , *PATIENT decision making , *DECISION making , *LOGISTIC regression analysis - Abstract
Background: Patient satisfaction is predictive of adherence, malpractice litigation and doctor-switching. Objective: To investigate which factors of the first diagnostic consultation (FDC) influence patient satisfaction and which topics persons with multiple sclerosis (PwMS) thought were missing. Methods: Using retrospective patient-reported data of the Swiss Multiple Sclerosis Registry from PwMS with relapsing disease onset, we fitted ordered logistic regression models on satisfaction with FDC, with socio-demographic and FDC features as explanatory factors. Results: 386 PwMS diagnosed after 1995 were included. Good satisfaction with the FDC was associated with a conversation more than 20 min [multivariable odds ratio, 95% confidence interval 3.9 (2.42; 6.27)], covering many topics [1.35 (1.19; 1.54) per additional topic], the presence of a significant others [1.74 (1.03; 2.94) ], and shared decision making [3.39 (1.74; 6.59)]. Not receiving a specific diagnosis was main driver for low satisfaction [0.29 (0.15; 0.55)]. Main missing topics concerned long-term consequences (reported by 6.7%), psychological aspects (6.2%) and how to obtain support and further information (5.2%). Conclusions: A conversation of more than 20 min covering many MS relevant topics, a clear communication of the diagnosis, the presence of a close relative or significant other, as well as shared decision making enhanced patient satisfaction with the FDC. ClinicalTrials.gov Identifier: NCT02980640 [ABSTRACT FROM AUTHOR]
- Published
- 2020
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