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This article undertakes a comprehensive study of worldwide literature gathered from the Web of Science database, using bibliometric analysis. The analysis covers all the years, and most publications are from 1988 to 2024. The primary focus of the inquiry centres on the development of public service concept, public services citizens' satisfaction, services' stakeholders, public services' quality and performance during this period. The assessment of public services quality by citizens has been a prominent subject of scholarly investigation for a considerable period of time. By conducting keyword co-occurrence analysis on pertinent literature, our objective was to uncover dominant themes and track trends over a period of time. Novel insights were obtained by generating density, network, and overlay maps using VOS Viewer software. The keyword co-occurrence analysis performed using VOS Viewer unveiled an intricate and interrelated network of study themes within the literature on stakeholders' perceptions of the quality and performance of public services. The study discovered four main clusters, each reflecting separate yet intersecting research topics. An in-depth analysis of these clusters provides significant insights into the emerging patterns and key areas of interest in this subject. This research provides essential insights for both academic and practical applications in public services, establishing a foundation for future investigations. [ABSTRACT FROM AUTHOR]

The increasing commitment to sustainable consumption has intensified the scholarly focus on the determinants of environmentally friendly consumer behavior. This investigation provides an insight into the intricate interplay between green consumer values, functional (FV), conditional (CV), social (SV), and emotional (EV), and their impact on buying behavior (BB). Using survey data, we scrutinized the mediating roles of attitudes toward purchasing green products (APGP) and receptivity to green communication (RGC). Using partial least squares structural equation modeling (PLS-SEM), the empirical analysis yielded a mix of supported and unsupported claims about the mediation effects on the relationship between consumer values and buying behavior. Direct effects of FV on BB were significant, but the indirect effect through APGP was not, suggesting that APGP does not mediate the relationship between FV and BB, and that consumers' functional value perceptions influence their buying behavior independently of their attitudes toward green products. Both direct and indirect effects of EV and FV on BB through APGP and RGC were significant, suggesting partial mediation. The results suggest that APGP and RGC partially mediate the effects of EV and FV on BB but do not mediate the effects of CV and SV on BB. Comparing these findings with previous research, we observe some parallels and divergences. Our study confirms the significant direct effect of FV on buying behavior, consistent with previous studies that underscore the importance of tangible benefits in influencing consumer decisions. Furthermore, the significant direct and indirect effects of EV on BB and APGP in our results are consistent with previous research, suggesting that emotional factors play a decisive role in green purchasing behaviors. However, factors such as CV and SV were found to have no impact in our research compared to previous studies. These discrepancies suggest that while CV influences attitudes, it may not strongly influence purchasing behavior through the mediating constructs in our model. Furthermore, the results imply that social factors may influence attitudes but do not necessarily translate into actual purchasing behavior in our context. Our study also reveals that RGC plays a substantial role in influencing buying behavior, indicating a significant total effect greater than indicated in previous research. These insights illuminate the complex mechanisms by which consumer attitudes and communication receptivity shape eco-conscious purchasing choices. Theoretical contributions enrich the discourse on green consumer behavior, while practical implications guide marketers in crafting communication strategies that resonate with consumer values and attitudes, thus fostering sustainable consumption patterns. [ABSTRACT FROM AUTHOR]

In the dynamic realm of public services, the integration of artificial intelligence (AI) has emerged as a transformative force, reshaping various sectors, including governance, urban development, healthcare, education, security infrastructure, decision-making processes, and responses to health crises. This article conducts an exploration spanning the years 1984 to 2023, employing bibliometric analysis to analyse global literature retrieved from the Scopus database. The central investigation revolves around the evolution of AI utilisation in public services during this period. Findings indicate a significant surge in AI-related publications, with notable global contributions from countries like China, India, and the United States, and a prevalence of computer science in AI research. Keyword clusters highlight seven prominent themes, ranging from digital governance to modelling health and social welfare in pandemics. Future research directions underscore ethical implications, AI adoption across government agencies, effectiveness in addressing urban challenges, machine learning applications in healthcare and education, security and privacy implications, application in diverse contexts, and AI's role in predicting and managing public health emergencies. This research contributes some necessary information for both academia and practical implementation in public services, laying the groundwork for future studies. [ABSTRACT FROM AUTHOR]

Nowadays, online customer evaluations have developed as an essential source of information for both businesses and consumers, replacing and augmenting previous modes of communication. The goal of this work is to perform a bibliometric analysis to investigate the scientific production surrounding online reviews and the sale of home appliances from 2011 to 2022. We used the Scopus database to acquire primary data and the VOSviewer program to analyze the data and perform the bibliometric analysis to achieve the desired objective. The major findings revealed that the year 2021 delivered the greatest amount of scientific contributions and that the United States of America contributed the greatest number of articles overall. Moreover, for the analyzed period the terms with the highest density present in scientific production are: "online reviews", "quality", "applications", "impact", "reviews", "effects", "consumer", "factors", and "purchase intent." At the end of the analysis, we conclude with some relevant future research directions emerging from our bibliometric analysis. [ABSTRACT FROM AUTHOR]

The goal of this study is to see if organizational readiness for procurement 4.0 has an impact on organizational competitiveness in the context of the circular economy. The study also looks at the role of organizational readiness for procurement 4.0 as a moderator. The findings of a two-way moderated multiple regression analysis revealed that we are dealing with an enhancing moderation effect. We noticed a substantial rise in the influence of the predictor, circular economy openness, on the outcome, organizational competitiveness, as we increased the moderator, organizational readiness for Procurement 4.0. Organizations with a high level of openness to the circular economy and organizational readiness for procurement 4.0 scored the most. Furthermore, at high levels of openness to the circular economy, we observed similar competitiveness at all levels of organizational readiness for Procurement 4.0. [ABSTRACT FROM AUTHOR]

Circular economy and supply chain are two topics that have aroused the interest of researchers in recent years, which we can find in a relationship of interdependence in the literature. The aim of this paper is to make a review using the technique of bibliometric analysis, on the interconnections in the literature between the concepts of circular economy and supply chain. In this sense, papers published on those subjects indexed in Web of Science (WoS) - 473 publications and Scopus - 633 publications were analysed, while identifying the most influential journals and authors in this area of study. The results highlighted an upward trend of publications on this topic, a top of the journals with the most published papers, a top of the most influential journals based on the number of citations received, the most influential papers depending on the number of citations received and a keywords co-occurrence mapping using VOSviewer software. Those results are useful in terms of identifying the most prolific journals regarding the volume of articles published, but also the most influential in terms of the volume of citations received, while drawing a clearer path for future research that may include in an integrated manner the circular economy and supply chain to identify ways to achieve superior economic performance in a sustainable manner. [ABSTRACT FROM AUTHOR]

In the past few years, sales management has changed more than ever in terms of sales manager practice and profession. This is due to the disruptions that have occurred in the sales industry and the shift to virtual sales which is a more easily measurable sales model that is geared towards realizing the transaction. Today is the time for sales management to redefine along with the new sales managers' roles. The main purpose of this research was to identify the relationships that may arise between certain sales management styles and the level of competitiveness of the firm. The data for this research was collected from August to December 2018 by applying an on-line questionnaire to sales managers from Romanian companies. The questionnaire targeted many other items but the present work used only a few of them. Thus, we obtained 784 valid responses, based on which we applied a multiple linear regression model, which revealed that there were both negative and positive relationships between the sales management styles and the company's competitiveness. Thus, the only positive and significant influence on the company's competitiveness was the sales management style that we called the partner style, the other styles chosen having a rather negative influence. [ABSTRACT FROM AUTHOR]

The strategic role of the sales team is the central point of discussion when it comes to increasing the competitiveness of the company as a whole as sales contribute to the revenue needed to develop a competitive organization. The main objective of this paper was to identify the relationships that may arise between the various strategic roles that can be attributed to the sales team and the level of competitiveness of the firm. The data used for this research was collected from August to December 2018 as part of a wider research approach. The tool used to collect the data was the questionnaire, which was applied to 784 sales managers of companies that were currently active in Romania. In order to achieve the set objective, a multiple linear regression model was developed using the IBM SPSS 20 software program. In this way, both negative and positive relationships emerged between the strategic sales team's roles and competitiveness company. Finally, it was established that sales teams that focused on differentiated sales and niche sales had a positive and significant influence on the competitiveness of the firm, while those based on low-cost sales had a significant influence, but negative on the competitiveness of the firm. [ABSTRACT FROM AUTHOR]

The purpose of this study was to capture the opinion of the clients on the cultural activity of Calea Victoriei Foundation (CVF) based on the application of a questionnaire whose results reflected the Foundation's image in the perception of respondents and the relevance and success of its promotion, translated into sales. Thus, the data gathered with the questionnaire was analyzed and the results were systematized through suggestive tables. Also, a linear regression model was used to test the hypotheses. The regression analysis was performed using the IBM SPSS 20 software. The research results indicated important influences between age, income, number of cultural events attended by clients, and the number of courses actually sold within the cultural organization on which the study was conducted. The beneficiaries of the study may be decision makers from cultural organizations, who will understand that in their work, in order to increase the attractiveness and promotion of their offer, it is necessary to collaborate in cultural programs with other local organizations. [ABSTRACT FROM AUTHOR]

Eco-marketing has grown significantly in recent decades and its importance has been shaped by consumer perception and awareness of environmental issues. Therefore, the present paper focused on young Romanian consumers in order to find out their perceptions about the environmental threats and how efficient the use of environmental marketing for environmental NGOs would be. Through the objectives of this research, we wanted to identify: the level of knowledge of young people about current environmental issues and the effective ways of promoting environmental campaigns by non-governmental organizations set up for this purpose in order to increase their competitiveness. Thus, it has been established that marketing strategies used by environmental NGOs need new and innovative tools to capture the attention of the younger generation. [ABSTRACT FROM AUTHOR]