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Despite the excitement around AI as a game-changing technology and the belief that it represents the "ultimate breakthrough," we are witnessing an AI productivity paradox wherein there is a gap between AI advancements and actual gains in labor productivity due to the simultaneous existence of AI's forward-looking optimism and backward-looking disappointment fueled by technological prowess as well as social disruption associated with AI respectively. Thus, this paper attempts to understand how the AI productivity paradox could create simultaneous positive and negative valence in AI at the individual employee level. We also attempt to understand effective measures companies can employ to alleviate employee concerns and enhance AI adoption to unlock the productivity bottleneck. Our study employed an experimental survey design and collected data from MTurk respondents. Our findings demonstrate that open communication is pivotal in building trust, and trust in AI could exhibit both system-like and human-like attributes. Moreover, trust in AI may create ambivalence by simultaneously advancing intentions and triggering reactance, with human-like trust having a slightly greater impact on intentions. Thus, our study attempts to unravel the intricate dynamics surrounding AI trust. Theoretical, practical, and social implications are discussed. [ABSTRACT FROM AUTHOR]

IT security compliance is critical to the organization’s success, and such compliance depends largely on IT leadership. Despite the growing female leadership and the prevalence of unconscious gender bias and stereotyping in IT, there is little research that examines gender stereotypes and internalization factors in the context of IT leadership and security compliance. The evidence from our experiment using data from MTurk suggests that gender – both CIOs’ and employees’, plays an important role in how IT leadership characteristics – perceived expertise and leadership style influences the employees’ intentions and reactance to comply with CIO’s security recommendations. The study informs IT literature on the role of the security message sender’s characteristics and guides CIOs, particularly women, on how they can tailor their leadership style to increase security compliance. Our research provides several theoretical, managerial and social implications while responding to the calls for increased attention to social inclusion issues in IT. [ABSTRACT FROM AUTHOR]