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Each year, Training magazine requires all Training Hall of Famers to submit an Outstanding Training Initiative that is shared with our readers in a print or online-only issue. Here are [...]

Byline: Autocar Pro News Desk The program includes business management techniques, integration of digital and offline customer experiences, financial management skills, implementation of industry practices, and ongoing training programs. Dealers [...]

Byline: Michael Martinez Ford Motor Co. is rolling out a new U.S. dealership training platform using artificial intelligence that it hopes will improve retailers' product knowledge and customer relationships. The [...]

NATIONWIDE: FUTURE READY LEADER (FRL) PROGRAM Nationwide's Future Ready Leader (FRL) training initiative was created in late 2021 to provide a way to quickly stand up leader learnings targeting current [...]

Byline: Jim Henry West Herr Automotive Group, a large dealership group based in Western New York, is piloting an initiative to recruit and train more female service advisers from within [...]

Audi Grapevine Grapevine, Texas * General manager: Pedro Palenzuela * Dealership group: Group 1 Automotive * Full-time employees: 88 Palenzuela on benefits or perks for employees: 'We offer some unique [...]

Mercedes-Benz of Bedford Bedford, Ohio * General manager: Bob Laughton * Dealership group: Penske Automotive Group * Full-time employees: 63 Laughton on benefits or perks for employees: 'Our employees have [...]

Audi Coral Springs Coral Springs, Fla. * Assistant general manager: Brendan Smith * Dealership group: Lithia Motors * Full-time employees: 56 Smith on benefits or perks for employees: 'Storewide complimentary [...]

Kearny Mesa Toyota San Diego * General manager: Sammy Dominguez * Dealership group: Penske Automotive Group * Full-time employees: 99 Dominguez on offering long-term career paths: 'We promote from within [...]

1. Working with high-voltage electricity: Because of the wide variety of factors that contribute to skin resistance, exposure to a high-voltage battery is a risky endeavor. Personal protection equipment is [...]

Byline: Autocar Pro News Desk The Automotive Skills Development Council (ASDC) and Hero MotoCorp, India's largest manufacturer of motorcycles and scooters, have partnered to bridge the digital skills gap in [...]

Byline: Michael Martinez Forget the boring training videos and bulleted brochures. To better acquaint its retail network with the 2021 Bronco SUV, Ford Motor Co. ditched the standard informational materials [...]

Byline: Vince Bond Jr. A little more than a year ago, Ken Garff Automotive Group in Utah was planning to highlight its brand values in a training campaign aimed at [...]

Byline: Adgully Bureau Recognizing the need to prepare over 20,000 auto dealerships to engage with customers in the ongoing and post pandemic era, Automotive Skills Development Council (ASDC) and Federation [...]

Byline: Autocar Pro News Desk Recognising the need to prepare over 20,000 auto dealerships to engage with customers in the ongoing and post-pandemic era, Automotive Skills Development Council (ASDC) and [...]

Don Johnson's Hayward Motors Hayward, Wis. * Dealer: Joshua Johnson * Dealership group: Don Johnson Auto Group * Brands: Chevrolet, Buick * Full-time employees: 27 Johnson on evolving compensation structure [...]

Byline: RICK POPELY Matt Walsh, vice president of operations for Carter Myers Automotive in Charlottesville, Va., thinks service advisers need sales training as much as -- and maybe more than [...]

Byline: Hannah Lutz Over the past two years, Group 1 Automotive Inc. has revamped its finance and insurance operations with new technology and training to help the retailing giant sustain [...]

Byline: David Muller As automotive retailing becomes more digital, so does the financing process surrounding it. Digital tools in the finance and insurance office have made dealers more efficient and [...]

Byline: Eric Kulisch How do you figure out whether young people looking for a career in auto retailing are cut out for the business? If you are BMW Portland, you [...]

AutoNation Chrysler-Dodge-Jeep-Ram Spring Spring, Texas * General manager: Bill Suessman * Dealership group: AutoNation * Full-time employees: 152 * 2017 new-vehicle sales: 4,296, up 1.8% * 2017 used-vehicle sales: 2,370, [...]

Byline: ALYSHA WEBB A few years ago, the Greater Memphis Auto Dealers Association surveyed its 54 members about job vacancies for service technicians. The responses were alarming. Member dealerships identified [...]

Byline: ALEX KWANTEN Warren DeBardelaben, Nissan North America's director of dealer support, has overseen the automaker's service technician training program since 2006. In that time, he says, more than 5,000 [...]

Byline: Eric Kulisch How do you figure out whether young people looking for a career in auto retailing are cut out for the business? If you are BMW Portland, you [...]

Byline: Alysha Webb A Ford brand representative drops by Ford of Orange at least monthly to make sure the lube technicians follow the express service process in which they are [...]

Byline: Hannah Lutz AutoNation Inc.'s finance and insurance profit per unit reached an all-time high in the fourth quarter, lifted by the dealership group's branded product sales and a training [...]