1. Evaluation of an online communication skills training programme for oncology nurses working with patients from minority backgrounds
- Author
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Kaur, R ; https://orcid.org/0000-0002-4406-4327, Meiser, B ; https://orcid.org/0000-0002-5086-0784, Zilliacus, E, Tim Wong, WK ; https://orcid.org/0000-0001-5625-0103, Woodland, L, Watts, K ; https://orcid.org/0000-0001-7318-4152, Tomkins, S, Kissane, D, Girgis, A ; https://orcid.org/0000-0003-4101-4006, Butow, P, Hale, S ; https://orcid.org/0000-0003-4291-4022, Perry, A, Aranda, SK, Shaw, T, Tebble, H, Norris, C, Goldstein, D ; https://orcid.org/0000-0001-6142-3291, Kaur, R ; https://orcid.org/0000-0002-4406-4327, Meiser, B ; https://orcid.org/0000-0002-5086-0784, Zilliacus, E, Tim Wong, WK ; https://orcid.org/0000-0001-5625-0103, Woodland, L, Watts, K ; https://orcid.org/0000-0001-7318-4152, Tomkins, S, Kissane, D, Girgis, A ; https://orcid.org/0000-0003-4101-4006, Butow, P, Hale, S ; https://orcid.org/0000-0003-4291-4022, Perry, A, Aranda, SK, Shaw, T, Tebble, H, Norris, C, and Goldstein, D ; https://orcid.org/0000-0001-6142-3291 more...
- Abstract
Objective: This study aimed to develop and assess the feasibility of an online communication skills training intervention to increase cultural competence amongst oncology nurses working with individuals from minority backgrounds. Methods: The intervention provided examples of communication strategies using vignette-based, professionally produced videos, developed through an iterative process with input from a large multidisciplinary team. Fifty-three oncology nurses completed all three questionnaires at baseline, within 2 weeks and then 3 months after accessing the programme. Results: The online intervention was well received by the majority of participants, and was endorsed as clearly presented, informative, relevant and useful by more than 90% of participants. Eighty-seven percent of participants reported increased confidence in communicating with patients via an interpreter, and 93% agreed that skills they gained would be useful in providing better patient care. Participants reported significant improvements in practice while interacting with people with limited English proficiency 2 weeks and 3 months after accessing the website (X 2 = 13.66, P < 0.001). Conclusion: This online communication training programme can now be tested for its utility in improving patient care for oncology nurses working with patients from minority backgrounds. more...
- Published
- 2019