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Purpose This study aims to investigate the theoretical relationships between job stressors, psychological stress and coping strategies in the context of the global travel and tourism crisis faced by the airline industry. Design/methodology/approach An online cross-sectional survey was designed to obtain empirical data from airline employees in South Korea and Hong Kong. A total of 366 airline employees participated in the survey through convenience sampling method. Findings The structural equation modeling findings indicated that work schedule and demand; job insecurity and financial concerns; and role conflict played a significant role in creating psychological stress, which, in turn, determined emotion-oriented coping. The influence of the identified job stressors on psychological stress was significantly different between South Korean and Hong Kong airline employees. Practical implications The study demonstrates ways in which airline employees react to stressful work circumstances to avoid loss of resources. Furthermore, it highlights the role that psychological stress plays in influencing airline employees to direct attention to emotion-oriented coping mechanisms. Originality/value In view of the immense impact of the COVID-19 pandemic on the global airline industry, this study expands the role of job stressors in a peculiar and unprecedented work environment in the airline industry and accentuates the varying effects job stress may have on coping strategies from the perspective of airline employees in an Asian culture.

This study attempted to analyze the evolution of key documents about corporate social responsibility (CSR). A total of 172 CSR articles in the tourism and hospitality field published between 2006 and 2019 were derived from the Scopus database. A bibliometric mapping method was adopted to visualize the results using the VOSviewer software. Findings showed that hospitality- and tourism-focused journals were the main sources cited in CSR articles. In addition, the use of social identity theory and structural equation modeling was prevalent in such studies, and financial impact was the most common research topic. This study is insightful in mapping the intellectual structure of CSR research as well as the relationships among the subfields of CSR research in the tourism and hospitality field.

Despite the importance of understanding residents’ perceptions and attitudes toward tourism development, residents’ perceived political influence of tourism remains underexplored. Thus, this study ...

This study aims to examine the effect of perceived corporate social responsibility (CSR) performance on hotel employees’ behavior, as reflected in their attitude and satisfaction. Understanding emp...

Purpose This study aims to examine the current state of the research activities of scholars in the hospitality and tourism field by analyzing the first 20 years of the new millennium. Design/methodology/approach Longitudinal analyses using 14,229 journal articles as data source were realized by adopting BibExcel, Gephi and VOSviewer network analysis software packages. Findings This study provides a comprehensive overview of the hospitality and tourism research based on authorship and social network analysis, with patterns of prolific authors compared over four distinct periods. Research limitations/implications The hospitality and tourism academic society is clearly illustrated by tracing academic publication activities across 20 years in the new millennium. In addition, this study provides a guide for scholars to search for multidisciplinary collaboration opportunities. Government agencies and non-governmental organisations can also benefit from this study by identifying appropriate review panel members when making decisions about hospitality- and tourism-related proposals. Originality/value To the best of authors’ knowledge, this study is the first to use bibliometric analysis in assessing research published in leading hospitality and tourism journals across the four breakout periods in the new millennium.

This study aims to assess the level of casino tourism development as perceived by residents of the Grand Ho Tram Strip in Vietnam. This study is timely and crucial because the local government need...

This research aims to investigate residents’ perceptions of tourism development by exploring the sub-dimensions of impacts. The theoretical and practical implications of the four constructs are pre...

The COVID-19 pandemic has drastically affected everyday life and business. To describe the impacts, 566 COVID-19-related articles were published between January 2020 and March 2022 in 18 hospitality and tourism journals. This study identifies the research streams, using content and bibliometric analyses. Content analysis and co-citation analysis revealed six research streams and four research clusters, respectively. A critical analysis was conducted to reflect the theoretical and practical implications and provide suggestions for future research directions. The identified research weaknesses include concerns relating to generalizability, sampling and measurement-related issues, online survey methods, failure to identify different stakeholders’ views on the adoption of new technologies, lack of practical coping scheme studies, lack of effort to adopt multidisciplinary theories, and little exploration of customers’ reactions to virtual events. Results of this study can help facilitate and consolidate the knowledge on the impacts of the pandemic and proactively prepare for future disease crises.

Before understanding customers’ perceptions of hotel CSR, it is important to understand service providers’ responses to hotel CSR because they are the key person to implement the CSR strategy. Therefore, this study investigates the structural relationship among multidimensional CSR performance, attitude, emotions, and resultant behaviors as perceived by hotel employees. In addition, moderating role of employees’ positional levels in the proposed model is evaluated. The findings show that environmental, ethical, and financial/economic domains consisting of hotel CSR performance effectively explain the resultant behaviors that follow. However, social/philanthropic and legal domains do not have considerable effects. The positions held by hotel employees partially moderate the relationships between the proposed constructs. The results of this study add important insights to the existing literature and help hotel practitioners better understand how multidimensional CSR causes positive attitudes, emotions, and behaviors and how the structural model changes depending on the position levels. These results are achieved by using the newly developed hotel CSR measurement scale, which was made through careful and rigorous six-stage procedures.

This study is a critical literature review of previous corporate social responsibility (CSR) papers in the hospitality and tourism industry. The purpose of this study is to identify the current gap...

Airline and hotel employees are experiencing multiple forms of precariousness amid the COVID-19 pandemic, which have increased workers' distrust of their respective airline/hotel businesses and affected job performance and retention. This research builds and tests two sturdy theoretical frameworks to explain airline and hotel employees' job performance and behavior during the COVID-19 pandemic. The frameworks, developed using a quantitative method, adequately account for employees' company attachment and job performance by using their perceived job insecurity, life satisfaction, and job satisfaction as the key antecedents; while employees' perceived job insecurity influences the formation of attachment to the company and job performance. The mediating nature of life and job satisfaction is also examined alongside the moderating role of two different industry types (airline versus hotel). The results show that the process of generating job performance differs between airline and hotel employee groups. The research implications and value are discussed.

The purpose of this research was to provide a comprehensive analysis of the hidden intellectual structure of hospitality research. This study combined Latent Dirichlet allocation (LDA) and text-net analysis (TNA) as the topic modeling approach for 7,931 articles with approximately 290,000 references in seven top-tier hospitality journals from 1960 to 2019. A total of 10 specific research topics were identified, with their probability timelines, in hospitality research. The results showed that hospitality research is focused on the empirical testing of relationships rather than theory building. A stakeholder research approach was identified, which includes the perspectives of management, employees, and customers. These findings contribute by revealing the hidden pattern of intellectual structures and research trends in hospitality research and overcoming the weaknesses of traditional co-citation analysis. Also, the study provides evidence of a shift from narrow to diverse research topics, thereby offering useful implications for hospitality practitioners.

This study examines the value of a hotel stay from the perspective of hotel customers and hotel service professionals. Respondents, including hotel customers and hotel service professionals, were asked the extent of their agreement or disagreement with statements related to four different value dimensions: functional value, emotional value, social value, and customer-perceived sacrifices. Results showed that there are significant differences between the hotel service professionals’ perceived value of the hotel stay and customers’ perceived value of the hotel stay. The differences are found in social value and customer-perceived sacrifices.

The economic significance of LGBTQ+ inclusion has been globally recognised by the hospitality and tourism sectors. This study aimed to explore how hospitality and tourism businesses promote LGBTQ+ inclusion and identify challenges in implementing LGBTQ+ inclusive strategies in Asia. By using a qualitative approach with pragmatic paradigm, this study conducted in-depth interviews with 10 senior-level executives in corporations that play a prominent role in promoting LGBTQ+ inclusion across hospitality and tourism sectors. An LGBTQ+ inclusion model was also developed based on ‘unfreeze-change-(re)freeze’ theory to further understand organisational change with nonlinear, interconnected, interactive and iterative orientations. Thematic and document analyses identified four essential elements of change, namely, policies and structures, internal communication, learning and development and public engagement. Management support was also identified as an effective moderator for improving the operationalisation of the model.

This study aims to identify the role of corporate social responsibility (CSR) studies in formulating the intellectual structure of the hospitality and tourism literature by conducting a bibliometric analysis. A total of 8049 articles published in the top six hospitality and tourism journals between 1973 and 2019 and 401,473 listed references are extracted from Scopus. BibExcel and VOSviewer are used to develop and visualize bibliometric mapping and indicate the level of contribution of the CSR studies. Findings show that environmental responsibility outweighs the other CSR-related topics. In addition, stakeholder theory is the most commonly applied theory in the CSR literature, and five research clusters are identified. Furthermore, CSR-related studies remain in the emerging stage in the hospitality and tourism literature, and studies examining the perspectives of local communities are scarce. Finally, a holistic approach is necessary in CSR-related studies to connect and consolidate current CSR knowledge.

The prevalent trends of sustainability and responsible management have promoted corporate social responsibility (CSR) to attract considerable research and business interest. However, despite its importance, few efforts have been exerted to develop a standardized CSR scale in the hotel industry. This study aims to develop and validate a multidimensional scale of hotel CSR measurement as perceived by hotel staff who understands CSR. Results of running factor analyses generate a five-factor structure. The overall measurement model demonstrates a satisfactory level of goodness-of-fit and supports convergent validity, discriminate validity, nomological validity, and predictive validity. The legal domain received the highest mean score among the five hotel CSR domains, followed by ethical, financial/economic, environmental, and social/philanthropic domains. The value on employee attitude toward the CSR-implementing hotel, employee satisfaction with the CSR-implementing hotel, and organizational commitment toward the CSR-implementing hotel varied between front-of-house and back-of-house employees. This validated measurement scale is recommended for future studies to explore the effect of hotel CSR in various countries or regions.