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Learning outcomes Determine when to resolve conflict through arbitration and when to resolve conflict through the court system. Reflect upon the types of organizational misconduct and determine what behaviors constitute organizational misconduct. Argue whether the behaviors that constitute organizational misconduct are universal or may vary according to the context. Analyze whether actions that might be considered misconduct might be acceptable in certain situations and contexts. Build additional definitions of organizational misconduct that might pertain to non-Western, developed country contexts. Analyze how media and popular opinion might influence perceptions of organizational misconduct. Case overview/Synopsis Carlos Mattos (he/him/his) was the founder/president/CEO of Hyundai Colombia Automotriz S.A. from 1992 to 2015. He and his company introduced the Hyundai brand to the Colombian market and made it one of the best-selling automobile brands in the nation. When the company began experiencing losses, Hyundai headquarters terminated the contract and awarded the distribution to an Ecuadorian firm.The contract between Hyundai Colombia Automotriz S.A. and Hyundai Motor Company stipulates that arbitration is the appropriate dispute mechanism. However, Mattos contemplates whether arbitration is his best option or if he should take Hyundai Motor Company to court. He also contemplates suing the Ecuadorian firm for unfair competition.As students analyze Mattos’ decision, they will determine whether the actions of the any of the parties might be considered organizational misconduct. This case is not about assigning blame. It is not about deciphering whether anyone is guilty. Instead, the case is designed to promote critical thinking about the concept of organizational misconduct. Most literature and understanding of organizational misconduct are from a Western, developed country point of view. In this case, there are three key actors, all from emerging markets. Each may have participated in some sort of misconduct, depending on how the term is defined. Complexity academic level This case is appropriate for advanced, undergraduate or master's level international business students in classes such as international management, intercultural management, international negotiation or business ethics. Supplementary materials Teaching notes are available for educators only. Subject code CSS 5: International Business.

Experiential learning (EL) projects require planning, patience, and commitment on the part of the organizing and facilitating instructors. Language, culture, time zone, and institutional diversity ...

PurposeThe aim of this study is to analyze the importance of knowledge in reaching organizational objectives (long-term organizational goals) and in constructing competitive advantage (value-added) and identifying the impact of this knowledge on organizational performance of franchised restaurants in an emerging market.Design/methodology/approachLikert-scale surveys were applied to 50 managers representing 80% of the franchised restaurant business in Bogotá, Colombia. Data processing was performed through descriptive statistics, multiple correspondences analysis (MCA) and logit regression (LR).FindingsResults indicate that 1) of the set of factors that contribute to the achievement of franchise objectives, personnel motivation and continuous environmental scanning are the most important; 2) the primary sources of knowledge for construction of competitive advantage are clients and providers; and 3) the most significant impact of knowledge occurs in human resource and organizational development and in increased earnings.Practical implicationsThe study provides evidence of the role and the impact of knowledge in the performance of franchised restaurants and thereby contributes to academic analysis and managerial decision-making.OriginalityThis study provides aggregated and disaggregated analysis of empirical data on the role of knowledge in franchised restaurants, a sector with limited extant research in the context of emerging markets.

Extant developed country-based literature suggests that human resource diversity is a significant predictor of both innovation and internationalization. Equally, this literature consistently finds innovation to be a clear contributor to internationalization and vice versa. This study tests these assumptions in an emerging market context, thus responding to the call for increased business research in under-represented regions and Latin America, specifically. Executives of 343 firms responded to a Likert-scale survey to identify recent HR diversity practices, firm innovation activity and firm internationalization intensity. Principal components, logistic regression and multivariate regression analysis provide insight into how diversity and innovation impact internationalization and how diversity and internationalization impact innovation. As the first study of these relationships in the Latin American setting, our research contributes to the literature on emerging markets by providing evidence of firm behaviour in Colombia and Mexico and demonstrating that Latin American firms do not perform as developed country-based literature would suggest. Diversity, innovation and internationalization do not act as complementary activities in the Colombian and Mexican firms in this study, which contrasts with findings in developed market firms. This study contributes to the literature by exploring the relationships among HR diversity, firm innovation activity and firm internationalization intensity.

Innovation plays a key role in the economic growth of companies, sectors, and countries, sparking widespread interest in innovation research. Based on innovation literature, the present research seeks to validate the influence of innovation on the performance of exporting firms in emerging economies. This study contributes to research in the field of strategic innovation management and to practice in the design of public policy and exporting firm strategy, especially in emerging economies such as those in Latin America. The authors analyze the effects of organizational and marketing innovations (non-technological innovations) on the market performance of exporting firms through data collected in firms in fast growing South American emerging economies—Colombia, Peru, and Chile—with a final sample of 299 completed surveys and test hypotheses with Structural Equation Modeling (SEM). The results show that organizational innovations (new or improved organizational methods) have more influence on market performance than marketing innovations. These findings confirm the importance of innovative performance as a mediator between organizational innovation and market performance.

This article analyzes the profile of people working informally in the streets according to the following categories: sociodemographic traits, precursors to dedication to informal work, benefits and difficulties in conditions of informal labor, practices of income and expenses, and self-concept. This study consists of 284 interviews of people dedicated to labor activities in different public zones in the city of Bogotá, Colombia. The results indicate that informal workers include individuals of different ages, with the majority being adults; and there is an increasing trend in participation from individuals with high levels of education, showing that low educational levels are not sufficient to explain informal street work, especially in situations of displacement such as that caused by violence in Colombia in recent years. Instead, the main reasons for engagement in informal work are limited opportunities and low wages in the formal labor market, as well as the desire for work autonomy. While informal workers recognize the arduosity of informal street labor, they maintain positive concepts of themselves and their work, as these activities allow them to support their family while serving others in their communities. This article provides reflection on the conditions of informal street workers and provides understanding of the problem in order to better design strategies to overcome discrimination and exclusion.

23 páginas While companies operating in Latin America have witnessed increased female leadership participation, the region remains characterized by traditional gender role attitudes. This juxtaposition of traditional machismo attitudes towards women along with progress in women’s leadership participation make this setting ideal for examining a topic of continued worldwide debate: women’s career advancement. This study examines attitudes towards the career advancement of women—a historically marginalized group in Latin America. Building on the extant literature, we test the negative association between traditional gender role orientations and attitudes towards women’s career advancement, both directly and via a mediated relationship through acceptance of women in the workplace. We then theoretically and empirically extend this literature by examining an important context-related moderator—a company’s international proactiveness—which we contend serves as a mechanism for keeping traditional machismo attitudes from manifesting. We examine these relationships within a sample of 973 respondents within the Latin American countries of Argentina, Bolivia, Brazil, Chile, Colombia, Dominican Republic, Ecuador, Mexico, Panama, Peru, and Venezuela. Our findings support our hypotheses and provide practical insight into the important, yet generally not considered effects of a company’s internationalization efforts on attitudes towards the career advancement of women.

Este estudio evalúa el impacto del Equipo Global Virtual (GVT) cuyo enfoque es el aprendizaje experimental dentro de la educación de negocios. Durante el primer semestre de 2014, 2.494 estudiantes universitarios de negocios (provenientes de 37 países de todos los continentes habitados) participaron en el proyecto llamado X-Cultura. Encuestas posteriores a los proyectos aplicadas a un grupo de participantes, así como a un grupo de control de estudiantes colombianos, revelan el aprendizaje significativo obtenido en términos de dificultades percibidas, relacionadas con las diferencias culturales y la coordinación de equipos virtuales. Este estudio aporta evidencia sobre la utilidad de los enfoques basados en GVT y facilita una mejor comprensión de los desafíos y las oportunidades de aprendizaje en el uso de este tipo de actividad de aprendizaje experiencial.

This detailed case study is of the results of cultural differences between a member of a highly individualistic culture – that of the US – and representatives of a particularly collectivist section of Colombian society – the Department of Antioquia. According to Hofstede’s1 “6-D” model, US mainstream culture ranks 91 for individualism in contrast to that of Columbia’s ranking of 13.2

This article provides a synthesis of a doctoral This article provides a synthesis of a doctoral course on Research Methodology. It begins with a description of the on-going debate between qualitative and quantitative research and their principles. It then stresses the importance of rigor and legitimacy in any research. The body of the article provides an overview of qualitative research with its fundamentals, designs, and techniques, followed by an overview of quantitative research with its fundamentals, designs, and techniques. The article concludes with a commentary on the complementarity between qualitative and quantitative research., Este artículo provee una síntesis de un curso doctoral sobre Metodología de Investigación. Inicia con una descripción del continuo debate entre la investigación cualitativa y cuantitativa y sus principios. Luego, enfatiza la importancia del rigor y la legitimidad en toda investigación. El cuerpo central del artículo presenta una visión general de qué es la investigación cualitativa con sus fundamentos, diseños y técnicas, seguida por la visión general de qué es la investigación cuantitativa con sus fundamentos, diseños y técnicas. El artículo concluye con un comentario sobre la complementariedad entre la investigación cualitativa y la cuantitativa.

As more consumers, firms, and governments become aware of environmental degradation and take measures to abate their negative contribution, green practices will play a more prominent role in corporate management. This paper conducts a literature review of firm greening modes, the proposed benefits of firm greening, implementation approaches, and green marketing in order to propose a framework for analyzing firm greening in the international arena, paying particular attention to behavior within developing countries. A survey administered to general managers of three hundred and seventeen small and medium sized Colombian, Ecuadorian, and Venezuelan firms determine the managerial perceptions of greening activities in Andean firms. Though Andean managers are environmentally aware, they do not conduct adequate levels of measurement, auditing, and reporting. Also, the concept of stakeholders and peer corporations may limit Andean firm responsiveness.Resumen:Mientras más consumidores, empresas y gobiernos desarrollen conciencia de la degradación ambiental y tomen medidas para disminuir su contribución negativa, las prácticas verdes jugarán un papel más prominente en la gestión corporativa. Esta obra realiza una revisión de la literatura sobre modos de enverdecimiento, beneficios del mismo, métodos de implementación y mercadeo verde para proponer una conceptualización de enverdecimiento de la empresa dentro de los negocios internacionales, con una mirada especial al comportamiento dentro de países en vía de desarrollo. Una encuesta de tres cientos y diecisiete empresas pequeñas y medianas en Colombia, Ecuador y Venezuela determina las percepciones de las actividades verdes en las empresas andinas. Aunque los gerentes andinos tienen conciencia ambiental, no llevan a cabo niveles suficientes de medición, auditoría y reportaje. Igualmente, el concepto de gobernabilidad y empresas-pares puede limitar la responsividad.

As environmental awareness plays a more prominent role in purchasing decisions, as consumers demand improved corporate responsibility, and as national governments implement regulation of not just the immediate firm’s environmental impact, but instead on the impact throughout the value chain; those corporations which participate in green marketing strategies will be positioned for marketplace competitive advantage. This paper takes the reader through a literature review to define green marketing and applies the term to Colombian exporting firms recognized for their environmental practices or products. A survey of seventy-five small and medium sized Colombian exporters determines usage and perceptions of green marketing practices. Research indicates that Colombian small and medium sized firms do not yet feel market pressures to adopt green marketing strategies, but do so based on corporate level ethics., Mientras la conciencia ambiental juega un papel más importante en las decisiones de compra, los consumidores demandan mejoras en la responsabilidad corporativa y los gobiernos nacionales implementan legislación para reglamentar no solo el impacto ambiental de la empresa inmediata sino también de la cadena de valor entera; las corporaciones que participan en estrategias de mercadeo verde se posicionarán parala ventaja competitiva en el mercado. Esta obra lleva al lector por un recuento literario para definir al mercadeo verde y después aplica el término a empresas colombianas exportadoras reconocidas por sus prácticas o productos ambientales. La encuesta de setenticinco pequeñas y medianas empresas exportadoras determina el uso y percepciones de las prácticas de mercadeo verde. La investigación demuestra que empresas pequeñas y medianas colombianas no sienten presiones del mercado por adoptar estrategias verdes sino se hace por ética corporativa.