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Past research demonstrates that quality and value of a tertiary education have been continuously scrutinized by various relevant stakeholders within the global higher education community to ensure effective scholarship of engagement amongst university students. Drawing from the Theory of Planned Behaviour (TPB), this study aims to examine the extent to which psychological factors such as attitude towards learning, lecturers' teaching influences as well as perceived behavioural control on knowledge and skills, affect university students' quality of learning engagement behaviour. A quantitative research design was applied by using a quota sampling technique. From the three hundred (300) survey questionnaires distributed to the undergraduate students, only two hundred and eighty-eight (288) returned feedbacks were usable and subsequently tested for further data analyses using both Statistical Package for the Social Sciences (SPSS) version 23.0 and Smart Partial Least Squares 3.0--Structural Equation Modelling (PLS-SEM) statistical software. Empirical results revealed significant influences of both undergraduate students' attitude and perceived behavioural control on the quality of learning engagement behaviour. Several theoretical and managerial implications were further discussed in this study.

Higher education in Bangladesh must become more responsive to the needs of a major constituency: its students. How this might be accomplished is examined in this study using a nine-factor model to explain the satisfaction of alumni with their education. These factors include teacher quality, method and content, peer quality, facilities and resources, the effectiveness of the administration, campus politics, gender, and year of graduation. A probability sample was selected using a combination of cluster and systematic sampling. Multiple regression was used to test the hypotheses. The results indicated that five of the nine variables were significant in the model and explained 47% of the variation in the dependent variable. Policy implications of the model are discussed. (Contains 2 tables.)

Discussion of the role of academic libraries focuses on a study that proposed and tested a model to explore the use of academic libraries. Investigated service quality factors, resources, and user characteristics, and concludes that use is influenced most by a user's perceived familiarity with the library and its resources. (Author/LRW)

Proposes and tests a five-factor model (demeanor, competence, resources, responsiveness, tangibles) to explain user satisfaction with academic libraries. Students using the services of three academic libraries in Erie, Pennsylvania were surveyed over a period of three semesters. Five tables show results. (AEF)

The influence of trust perceptions with high or low dependence on the behavioral intentions of marketing channel members is investigated. It is shown that trust plays a very important role in explaining intentions to cooperate, exert controls and adopt a strong influence stance between buyers and sellers. Intent to cooperate and readiness to adopt a strong stance were influenced by dependence.

Research shows that the decision to donate blood is a function of trust in blood banks' competence, fear of the health risks associated, and of the procedures used, low self-esteem and high-risk behavior. Older males were the most inclined to donate. The study indicates that, to increase the donor pool, appeals to altruism must be supplemented with measures that lower the health risks of donating and that these measures must be aggressively advertised.

Trust is essential in social relationships. Some analysts contend that as an important concept in exchange relationships, trust should be of particular significance in channels of distribution. Its characteristics of riskiness, uniqueness and intangibility as a value is investigated with regard to its relation to other transactional properties. A different perspective for viewing trust as a marketing construct could lead to challenges conclusions for researchers.

Viewed as preventive versus curative, Bangladesh's health services show a clear dichotomy. Long term indicators of the preventive type suggest significant gains in the health status of the general population including improvements in maternal and child mortality rates, as well as longevity. The curative side, unfortunately, provides a different picture; those who need hospital care often receive poor quality of treatment, including failures in patient-provider communication, empathy, assurance, and overall poor management - all representing patients' expectations from the service providers. This paper is based on action research, assessing the experiences of patients and their attendants in several hospitals/clinics via in-depth interviews. The findings suggest the need for behavior modification among service providers (doctors, nurses, technical hands, office administration, and managerial personnel) and calls for establishing educational programs in health care administration immediately, to develop a cadre of managers versed in better managing health care service delivery. [ABSTRACT FROM AUTHOR]

The television medium has occupied a dominant place in Bangladesh. With the unprecedented expansion of the television industry, questions are being raised about a palpable rise in market-oriented journalism (MOJ) in the country. This article examines the theoretical and empirical relationship between MOJ and credibility of TV news. Three surrogate factors of MOJ including independence, social role, and objectivity, along with TV news credibility are analyzed for insights. The findings suggest that there is a complex relationship between the two constructs. To improve the perception of credibility of TV news, our findings suggest an important role of public journalism as an alternative to MOJ. [ABSTRACT FROM PUBLISHER]

This paper examines a complex multiple-encounter service environment - hospitals in a developing country - and suggests that service quality measures ought to be tied to key actors' performance metrics. Based on face-to-face surveys of 400 hospital patients in Bangladesh and using structural equations modeling, our findings show that for multiple-encounter services, the three dimensions of service quality that emerged reflect key actors' performance. We also corroborate, as a validation of our model, that there is a positive link between service quality and satisfaction, as well as between satisfaction and loyalty, reflecting a mediating role of patient satisfaction. [ABSTRACT FROM AUTHOR]

Purpose – This study seeks to provide insights concerning the predictors of industrial importers' commitment to their foreign suppliers in a relationship paradigm involving an emerging market. Design/methodology/approach – Integrating a review of the relevant importer-exporter and distributor-supplier relationship literature, a model of importer commitment was developed. Based on survey data obtained from industrial importers for an emerging market, CFA and SEM were employed to test the proposed theoretical model. Findings – The findings significantly support the theoretical framework and most of the hypothesized path relationships in the model. Predictors such as importers' knowledge significantly and positively influenced commitment through the intermediation of trust, supplier opportunism had a significant and negative effect on importer commitment, again through the intermediation of trust, and transaction-specific investment had a direct effect on industrial importers' commitment. Supplier's opportunistic inclinations did not have a significant direct effect on the commitment of the importers. Research limitations/implications – This research only considers the views of industrial importers that limits generalization. The sample size, constrained by the total number of industrial importers in the country examined, was also somewhat of a limiting factor concerning SEM modeling. Practical implications – This study suggests the factors that export managers need to consider in maintaining long-term relationship with their foreign buyers, while contributing to building the relationship through knowledge sharing and curbing opportunistic inclinations. Originality/value – This paper examines the antecedents of trust and commitment in industrial importer and foreign supplier relationships in the context of an emerging market. Based on the earlier literature on B2B exchanges, the role of importers' knowledge in driving commitment through the intermediation of trust offers new insights. This is particularly important because the importers are experiencing unprecedented growth opportunities. Considering their need to make decisions quickly and gain advantages from suppliers, will they remain committed to a particular supplier? Or will their commitment be strengthened by gaining knowledge of the supplier? The tested model offers unique insights. [ABSTRACT FROM AUTHOR]