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Over the years, long queues were recognized as a common problem in the healthcare domain, and it is significant to manage them for patients' safety and overall satisfaction. Prolonged queues in healthcare organizations can produce high levels of distraction for the employees instead of focusing on their original activities. As a solution, queue management technologies became more popular in healthcare organizations to solve queue issues, gather data, and generate statistical reports for the current and future flow trends. The adoption of new technologies in healthcare has been turned into a must rather than a luxury due to the rapid changes of technology advancements and people's needs. In general, the success of technology adoption in healthcare relies on the behavior of end-users towards accepting and using the technology. Queue management solutions (QMS) face resistance from users, and their acceptance is not assured. A quick review of the literature showed a lack of studies that discuss the acceptance of QMS. Therefore, this research has three main objectives. First, conducting a systematic review to address the research gaps in the existing literature and understand the extensively utilized acceptance models in healthcare and their related constructs. The systematic review included empirical studies published between January 2010 and December 2019 on the topic of technology acceptance in healthcare. A total of 1,768 studies have been reviewed, and 142 studies were found eligible and considered in the analysis. Through the analysis, the technology acceptance model (TAM) and the Unified theory of acceptance and use of technology (UTAUT) have been recognized as the prevailing models in technology acceptance in healthcare. Additionally, 11 factors from various acceptance models were found extensively investigated to understand and analyze the technology acceptance in the healthcare domain. These factors include Performance Expectancy, Effort Expectancy, Social Infl

The revolution of information technology led into more open markets and globalization. This technology revolution and its results put more pressure on corporations and business owners to change their way of thinking and how to manage the ongoing business in order to go with the business flow, survive and increase their revenues. High operational expenses and costs, challenging competition from others and the need to enhance the level of quality to gain more customers were the main motivation factors to come up with the virtual team concept. The concept started by having offshore resources with less operational costs, less salaries as a benefit from the difference of currency exchange rates with larger pool of expertise and skilled resources. In contrast, corporations faced many challenges in managing the resources in virtual teams especially that those resources are not working together and not available in the same place with no face-to-face interactions. This study focused on the effectiveness of virtual teams, benefits of virtual team concept, the comparison with traditional teams along with the key challenge areas that face such type of teams. The key challenges were extracted from a thorough reading and research for related work and were furtherly explored using a survey with an intensive analysis to examine the validity and the level of impact for each challenge area. These challenge areas include: Trust, Technology, Culture, Language and Time-zone. Also, the study contained face-to-face interviews with resources who are currently working in virtual teams and multiple observation sessions as an extra method to confirm the findings. The study found that trust and technology factors have the highest effect on the effectiveness of virtual teams, while language gap factor has the lowest impact on the virtual teams to be effective. Many studies discussed different aspects of virtual teams but it was obvious that many researchers discussed the challenges without sug