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Objective: Patients’ satisfaction (PS) is recognized as an important emergency department service design and it has received a high interest and attention in the health management where many studies have focused on determining factors affecting PS in health-related circumstances. In this study, we aimed to examine PS in emergency department (ED) of the European Gaza Hospital (EGH) in the Gaza Strip (GS). Methods: A descriptive-analytical cross sectional study was performed at ED-EGH between March, 15 and June 20, 2015. Press Ganey questionnaire was used as a tool for data collection. For each patient, a self-administered questionnaire including 22 questions was filled based on a Likert scale. Results were analyzed using SPSS version 22. Results: Overall, 200 respondents were included in the study. About 73% of respondents were satisfied with overall medical services. The term of nurses’ concern provided to patients elicited the highest score (83.1%), followed by physicians’ concern with patients (72.0%) and communication skills with patients (71.4%), while the lowest score was reported in waiting time and security staff. Furthermore, our findings show an association between PS and level of education, gender differences, living area, and work shifts. Conclusion: The study results conclude that areas of medical and nursing care, respects of staff, physical comfort and waiting time ED-EGH is highly acceptable and offer in appropriate manners.

Background: The gap between nursing theory and practice is widely documented and debated in the literature, which defined as the discrepancy between what student nurse acquire through theoretical classroom lectures and what they experience in the clinical setting. Clinical instructors make a valuable contribution to the students learning process by enhance students' learning by creating a positive learning environment and participating as role models. Aim: The study aimed to assess the presented role of clinical nurse instructor in bridging the gap between theory and practice in perspective of student nurses. Methodology: A descriptive quantitative cross-sectional design was conducted in this study to identify the knowledge-practice gap in related to clinical instructor factors as perceived by the nurses' students. The study was conducted throughout a period of three consecutive months; from 1st June, 2017 to the end of August, 2017. Subjects were selected conveniently from the available students at the 4 main governmental hospitals of Gaza strip. Results: The finding also showed there was a significant agreement (mean 3.6, t = 14.6) among student nurses about the crucial role of instructors in reducing the theory-practice gap. Of which, continuous instructor's follow-up in departments help in reducing the gap was captured the highest mean score (3.9, 78%), while the instructor in the practice use theoretical teaching rather than clinical training had the lowest mean score (3.1, 62%). Conclusion: Nurses are confronted to provide equitable, effective, affordable, and high-quality health care services. There is quite evident that gap's phenomenon does exist and has its strengths as well as areas that can be improved by focus on the clinical instructors' approach throughout creating a positive learning environment, and regularly update their knowledge and skills on the latest trends in clinical practice. [ABSTRACT FROM AUTHOR]