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The high Employee Turnover Intention (ETO) is a prevalent issue in the contemporary world of business, which is, directly and indirectly affecting organizations. The TC of Pakistan is the fastest-growing sector; however, if Talent Management (TM) is not properly managed, it results in Employee Turnover Intention and reduces Organizational Efficiency (OE). This study is carried out to examine the impact of talent on OE and examine the moderating role of ETO in the Telecommunication sector (TC) of Pakistan. The study is carried out using structured questionnaires as distributed amongst 125 employees of cellular service providers working in franchises, regional offices and business centers operated in Lahore- the second- largest hub of mobile users in Pakistan. Regression and MODGRAPH were used to check the effect of moderating variable, ETO. The findings of the study indicate that managing talent has a significant role in improving OE. In addition, ETO moderates the relationship between TM and OE in the TC of Pakistan.

The purpose of this research is to analyze significance of the organizational support in managing employees’ job satisfaction, motivation and turnover intention in banking sector of Pakistan. As banking sector of Pakistan is the major contributor towards economic growth and development. Further these variables are analyzed by taking the case of Lahore which is the 2nd largest city of Pakistan based on its contribution toward total population of country. By using simple random sampling technique list of branches were chosen as sample from public and private banks. The data was collected through self-administered structured questionnaire. 400 questionnaires were distributed to top, middle level managers. 360 were received filled. 347 questionnaires were used for the analysis quoting response rate of 87%. Results validate the proposed relationship. The study concluded that the perceived organization support holds value among employees as it is found that in the presence of support, they remain satisfied, motivated and stick to banks.

This study investigates the impacts of online Customer Relationship Management (OCRM) on the level of customer satisfaction and retention in the Pakistani Banking industry. Recent past has witnessed workplace shift toward workspace especially in post-Covid scenario. Covid-19 pandemic have pushed banks in developed countries to move its day-to-day operations to purely online, following which Pakistani banks are also going global yet customer satisfaction and retention still remains a dilemma. A case analysis of Standard Chartered Bank has been chosen in the relatively troubled state of Khyber Pakhtunkhwa. This research is an attempt to empirically highlight the importance of OCRM for the banks’ overall growth and performance. A causal relation between customers’ satisfaction and retention with that of OCRM is examined through various pathways. Primary data from 100 staff members from 18 branches of the bank were collected using convenience sampling and questionnaire-based survey in summer 2020. Six hypotheses were developed and testing using regression analysis. The results suggest that OCRM bears direct positive relation with customer satisfaction and retention with moderating effects of perceived value, price and switching cost. Through customized services, banks should rigorously pursue online services and treat this pandemic an opportunity. Online services can be viable platform for positioning the banks’ new offerings to customers. Important lessons and recommendations for banking industry are put forward. The paper concludes with limitations and contributions. Keywords: Standard Chartered, Online CRM, customers, satisfaction, retention, banks, Covid-19.

The basic objective of the empirical study is to identify the influence of organizational learning (OL) and transformational leadership (TL) on knowledge sharing (KS) in banking sector of Pakistan. The above said sector is selected as population of the current research. By using the simple random sampling technique, different branches of private banks and public banks are selected as a sample. 150 questionnaires were distributed to top managers and middle managers. 110 questionnaires were filled by employees and used for analysis. The overall response rate was 73.33%. Different statistical techniques i.e. Pearson’s correlation analysis, multiple regression analysis and reliability analysis are applied on collected data. The results of Pearson’s correlation analysis shows that there is positive relationship between organizational learning (OL), transformational leadership (TL) knowledge sharing (KS). Moreover, regression analysis’s results describe that organizational learning is solid forecaster of knowledge sharing as compare to transformational leadership. From the managerial point of view, the results give clear hint to Pakistan’s banking sector must understand the significance of organizational learning, transformational leadership for the purpose of knowledge sharing. In future researches, data may be collected to other sectors like textile industry, education zone and telecom industry etc. for more simplifying the outcomes and researches may also conducted on some other variables.

The aim of this study was to investigate the relationship of employees’ perceptions of organizational politics with various employee outcomes (turnover intentions, employee engagement, job satisfaction and counterproductive work behaviors). Further, this study also hypothesized that employees’ organizational identification mediates the direct relationship between perceived organizational politics (POP) and employee outcomes. For the purpose of this study, data were collected from 678 faculty members working in the higher education institutes (HEIs) operating in Pakistan through self-administered questionnaire. Descriptive statistics, reliability analysis, correlation and regression analysis were applied for data analysis. Results revealed that POP was negatively related with job satisfaction, employee engagement and organizational identification whereas it was positively related with employee turnover intentions and counterproductive work behaviors. Further, organizational identification partially mediated all the four direct relationships between POP and employee outcomes. Results and implications of the study are discussed in the end.

The intention of current empirical research is to explore the relationship between transformational leadership, social interaction and knowledge management among banking sector of Pakistan. The said sector is selected as population of the research. With the help of simple random sampling, different branches of public banks and private banks are selected as a sample. 270 questionnaires were circulated to top level and middle level managers. 230 questionnaires were filled by employee and used for analysis. The overall response rate was 85%. Different statistical methods i.e. Reliability analysis, Pearson’s correlation analysis and multiple regression analysis are applied on collected data. The results of Person’s correlation analysis shows that there is positive relationship between transformational leadership, social interaction, knowledge management and its dimensions i.e. knowledge sharing and knowledge application. Moreover, regression analysis’s results explains that social interaction is strong predictor of knowledge management as compare to transformational leadership. From the managerial viewpoint, the results give rational direction to banking sector of Pakistan to understand the significance of knowledge and its management as well.

The performance of the firms in corporate sector is heavily dependant upon the corporate governance practices (Nazir et al. 2009) as well as consideration of social responsibility into the general managerial practices of firms, the dimensions of socio-cultural environment into business procedures and compliance with other ethical and regulatory issues. The researchers have focused on the incorporation of corporate environmental governance issues into business practices in order to gain a competitive advantage for the firms (Wise and Ali, 2008; Mitra et al. 2008). However, a little has been found on the corporate environmental governance issues and practices of Pakistani firms in tobacco industry since the concept of corporate governance and corporate social responsibility is newer for the emerging economies like Pakistan. This shows study tells about the two companies and their corporate responsibility towards the society. Pakistan Tobacco Company and Lakson both are in same business which is risky to health for customers but they are considering Corporate Social Responsibility and environment safety for generating goodwill in the minds of customers and stakeholders.