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While most people who are involved in disaster recover with the support of their families, friends and colleagues, the effect on some people health, relationships and welfare can be extensive and sustained. Flooding can pose substantial social and mental problems that may continue over extended periods of time. Flooding can challenge the psychosocial resilience of the hardiest of people who are affected. Communication skills used in managing disaster to provide emotional support, provide information, giving hope to the victim and help them to cope with anxiety. Thus, the purpose of this study is to examine the relationship between perception toward communication style practiced by relief workers and psychological well-being. This study was carried out among flood victim in Malaysia. The participants were asked to complete communication style and psychological well-being inventory. Data was analysed using of Pearson correlation coefficient. The result showed that communication style and psychological well-being were significantly related. This study provides theoretical contributions to organizational communication research and the literature on disaster management context. On the other hand, the findings provide support for the effects of relationships between communication style and well-being of flood victims.

Pautan mengenai pemboleh ubah sokongan sosial, kompetensi komunikasi, kesejahteraan psikologi dalam konteks banjir kurang dilakukan di Malaysia. Disebabkan itu, kajian ini bertujuan untuk mengisi kelompongan yang ada seterusnya menentukan model kesejahteraan psikologi yang sesuai digunakan dalam konteks banjir di Malaysia. Sebanyak 420 borang soal selidik diedarkan kepada mangsa banjir dan dapatan dianalisis menggunakan kaedah SEM untuk menguji hipotesis kajian. Dapatan kajian menunjukkan hanya pembolehubah kompetensi komunikasi sahaja yang memberi kesan secara signifikan terhadap kesejahteraan psikologi mangsa banjir, namun sokongan sosial dan pengurusan tanggapan adalah sebaliknya. Berdasarkan kajian ini, beberapa implikasi telah dikemukakan dalam usaha untuk meningkatkan kesejahteraan psikologi mangsa banjir di Malaysia.

Culture has a very important function in the daily lives of Malaysians.In spite of its importance, less attention has been paid to identifying Malaysian ethnic values from their own perspective.Most of previous studies have focused on a universal approach to identify the values of Malaysians.By addressing the gap, this paper hopes to identify a more comprehensive list of values related to Malaysian communication characteristics in flood disaster management context. Over the past decade, flood has become Malaysia’s most common natural disaster.Sustainable flood mitigation and relief management is important as it reflects the ruling government for dealing with crisis.The psychological support on victims’ wellbeing, during and after the disaster is substantial from the humanitarian perspective. Hence, this paper discusses the communication practices from indigenous perspective to help reduce the psychological impact of flooding. This paper presents qualitative data, based on in-depth interviews with 13 flood victims.The findings indicate that local values are important characteristics of effective communication surplus to the aids that bound to reduce the psychological impact of a disaster.This research intends to contribute in terms of the identification of the local code of conduct in communication in an attempt to obtain insights about flood disaster management. Besides, the outcome of the study could help to develop policies for aid agencies, information resources and community organisations in relation to the competency in communication to advocate the betterment and well-being of flood disaster victims.

Pengalaman merupakan suatu perkara yang paling berharga dan menjadi suatu pengajaran dalam sebuah kehidupan.Jarang sekali kita memiliki pengalaman yang sama.Lantaran itu, perkongsian pengalaman merupakan satu perkara yang penting kerana daripada pengalaman seseorang memungkinkan kita untuk belajar menghargai serta menghayati sesuatu yang mungkin tidak pernah kita alami.Meskipun banjir ialah perkara lumrah yang berlaku hampir setiap tahun di negara kita dan seolah-olah suatu kebiasaan bencana yang dialami saban tahun, namun pengalaman daripada dalam diri individu itu sendiri jarang dinukilkan.Mengambil beberapa tema yang penting tetapi perlu ditonjolkan sebagai kesan sesuatu bencana, buku ini tidak hanya menyentuh aspek teori dalam memerihalkan tentang sesuatu kesan bencana tetapi juga dari sudut pandang mangsa sendiri.

Tugas-tugas kepolisan yang semakin mencabar di lihat mampu menganggu tahap kepuasan kerja dalam kalangan anggota polis. Situasi ini jika tidak ditangani dengan baik boleh mengakibatkan peningkatan dalam keinginan untuk berhenti kerja dalam kalangan anggota polis. Oleh itu, kajian ini bertujuan untuk mengkaji hubungan di antara kepuasan kerja dan keinginan untuk berhenti kerja dalam kalangan anggota polis pangkat rendah di Ibu Pejabat Kontinjen (IPK) Negeri Perlis. Seramai 244 orang anggota polis pangkat rendah telah di pilih dengan menggunakan teknik persampelan rawak mudah. Data dianalisis menggunakan Statistical Package for Social Science (SPSS) Versi 21.0. Dalam kajian ini, kepuasan kerja diukur dengan menggunakan Minnesota Satisfaction Questionnaire (MSQ) manakala keinginan untuk berhenti kerja telah diukur dengan menggunakan Turnover Intention Scale Response. Dapatan kajian menunjukkan kepuasan kerja intrinsik, ektrinsik dan umum mempunyai hubungan negatif yang signifikan ke atas keinginan untuk berhenti kerja. Oleh itu, hipotesis kajian yang menyatakan bahawa tidak terdapat hubungan yang signifikan di antara kepuasan kerja intrinsik, ektrinsik, dan umum terhadap keinginan untuk berhenti kerja ditolak.

Kertas ini mengupas persoalan berkaitan kesepaduan komuniti (community solidarity) sebagai refleksi daripada satu kajian yang dijalankan di negeri Kedah, Malaysia. Kajian tersebut bertujuan mewujudkan instrumen pengukuran konstruk sosiologikal yang disebut sebagai social capital atau modal sosial dengan mengambilkira aspek kehidupan masyarakat setempat. Modal sosial diertikan dalam perbincangan ini sebagai mewakili maksud kesepaduan komuniti. Justeru, dalam diskusi ini kesepaduan komuniti dinilai secara multidimensi dengan menggabungkan enam aspek kehidupan komuniti, iaitu: a) Penglibatan dalam aktiviti sosial; b) Proaktiviti dalam konteks sosial, c) Hubungan kejiranan; d) Toleransi kepelbagaian kaum; e) Rasa percaya dan selamat, dan f) Nilai kehidupan. Gabungan keenam-enam dimensi ini mewujudkan suatu instrumen pengukuran modal sosial pada tahap komuniti. Secara refleksi apa yang terhasil dari kajian ini menunjukkan kesepaduan komuniti dalam konteks masyarakat yang disampel adalah tinggi secara keseluruhannya. Kertas ini memperihalkan hasil pengukuran keenam-enam aspek modal sosial komuniti tersebut dan membincangkan implikasinya kepada kesepaduan masyarakat khususnya dalam konteks sosial di Malaysia.

To improve life quality and to facilitate the society development process, social capital can be a vital concept in identifying resources in the social network.This study discusses a study done in Malaysia on community social capital.Specifically, the purpose is to identify the between social capital dimensions and three demographic factors: age, monthly income, number of households and the relationship within the dimensions itself.Six social capital dimensions were identified namely participation in community activities, pro activity in the social context, neighborhood connections, multi-racial tolerance, a sense of trust and protection and life values. Based on a focus group discussion and past studies, 36 items were developed to measure the six dimensions of social capital.A total of 293 respondents were selected based on simple random sampling in six different districts in Malaysia. Result found that age only correlated significantly with the multi-racial tolerance dimension. Monthly income and the number of households did not have any significant relationship with any social capital dimensions. However, significant associations were found within the dimensions itself.In general, demographic factors do not necessarily affect community social capital but the dimensions within the social capital truly play important role in determining and facilitating society development process.

In the field of psychological research, more and more studies suggest ways that spirituality and religiosity is important in dealing with life’s problems including flood disaster. Many mental health workers considered seeking a spiritual understanding of one’s place in the universe is important in overall health and well-being including disaster management intervention. Given the potential effects of spiritual and religious beliefs on coping with traumatic events such as flood disaster, the study of the role of spirituality in fostering resilience in flood disaster survivors may facilitate the understanding of human adaptation to trauma. This paper is based on quantitative and qualitative approach conducted on three groups of flood victims from two different states in Malaysia. The findings show that there was no significant difference on spirituality among the two states studied.

Emotional intelligence comprises of several important elements which enhance the ability of several key competencies.This study attempts to examine the relationship between emotional intelligence, communication skills and information technology skills among university students in Malaysia.Three thousand one hundred and one final year students from 10 public universities in Malaysia were randomly chosen as samples for this study.The Bar-On Emotional Quotient: Short (EQ-i:S) by Bar-On has been utilized for the purpose of measuring emotional intelligence.An inventory by Moreale, Spitzberg and Barga was used to measure communication skills while the Computer Efficacy Scale by Murphy, Coover and Owen was utilised to measure skills in information technology.Results showed that there were positive significant relationship between emotional intelligence and both communication and information technology skills. This study implicates that students with high emotional intelligence will have better command in communication skills and information technology skills.

Monograf ini dirangka untuk memudahkan pembaca memahami isu yang berkaitan dengan kejurulatihan sukan dan motivasi pencapaian pelajar dalam sukan. Monograf ini mengandungi sebanyak enam bab.Bab pertama membincangkan tentang objektif dan perkaedahan kajian.Bab kedua memberi fokus kepada aspek-aspek kejurulatihan sukan termasuk teori dan model yang berkaitan dengan kepemimpinan dan kejurulatihan sukan. Bab tiga menumpu kepada proses kejurulatihan dalam hubungan antara jurulatih dan atlet serta keberkesanan peranannya sebagai jurulatih.Bab keempat membicarakan tentang hubungan antara kejurulatihan dan motivasi pencapaian sukan.Bab lima melaporkan hasilan kajian yang menjurus kepada persepsi atlet-pelajar terhadap tahap kompetensi kejurulatihan dan motivasi pencapaian sukan.Bab enam adalah penutup dengan membuat rumusan keseluruhan dapatan kajian disertakan dengan implikasi, batasan dan cadangan kajian lanjutan.Oleh itu, berdasarkan maklumat daripada kajian ini sedikit sebanyak dapat membantu jurulatih dalam merancang strategi-strategi untuk memastikan keberkesanan peranannya sebagai jurulatih.

Management education is not a rare domain anymore. People learn, study and teach management in a diversity of branches of knowledge or disciplines. In this perspective, management educators are required to be people-smart.The ability to administer their inner feelings as well as to work with people will improve the quality and effectiveness of management teaching.To reach this, personal intelligences which include general intelligence (Intelligence Quotient {IQ}), emotional intelligence (Emotional Quotient {EQ}) and interpersonal intelligence (People Quotient {PQ}) are essential. . This paper will tackle the issue of enhancing interpersonal intelligence (PQ), which also takes into account the aspect of emotional intelligence (EQ) among management educators.To ensure success in interpersonal intelligence, several criteria can well predict people’s quotient.These are the ability to understand students, the ability to grasp people/students’ ability to clearly establish thoughts and feelings, ability to ask and offer feedback, ability to serve as a determinant to how others act and think, ability to engage in and resolve conflicts, and, ability to work with others effectively.It is anticipated that management education will not only perform well in the content and structure but in the psychological aspects of management educators as well.

Social capital is a vital concept in identifying resources in the social network, which has the capability to be used to improve life quality and to facilitate the society development process. It emerges in the form of individual asset and needs to be analyzed through collective lifestyle or a community. An initial process has been explored to identify social capital components. The outcome is translated into an instrument comprising of six social capital components based on survey items and past studies namely participation in community activities, proactivity in the social context, neighborhood connections, multi-racial tolerance, a sense of trust and protection, and life values. A pilot study involving 41 respondents was carried out in several neighboring areas in the northern part of Malaysia. The study results show that all six components have a high internal reliability value. These components of social capital are categorized into three levels namely low, moderate and high. The findings demonstrate that the majority of the four components are at the high level. They are participation in community activities, neighborhood connections, multi-racial tolerance, and, a sense of trust and protection whereas majority of the respondents for the components of proactivity in the social context and life values is at the moderate level.

The purpose of this paper is to discuss the relationship between social support and impression management on the well-being of flood victims in Malaysia.Literature review so far shows that there is a limited research on these variables especially in the area of disaster management in Malaysia. The paper is based on a quantitative approach by conducting a survey among flood victims.This study provides theoretical contributions to organizational communication research and the literature on disaster management context.On the other hand, the findings provide support for the effects of relationships between social support and impression management on the well-being of flood victims.

The primary concerns of this study is whether universities’ sport coaches possess good coaching competency skills in bringing up potential athletes for the country.What are coaches’ coaching competency levels? Do their competencies capability able to contribute significantly to sport achievement motivation of student-athletes? Thus, this study was designed to evaluate the competency level of coaches and student-athletes’ achievement motivation at the Higher Educational Institutions (HEI) in sports competitions.A total of 322 student-athletes were participated in the questionnaire survey. Researchers have adapted the Coaching Competency Scale to measure four different dimensions of coaching competency and Sport Orientation Questionnaire to measure achievement motivation of student-athletes. Validity and reliability of the instrument were found to be satisfactory.The results of this study indicate that the coaches’ competency levels at the HEI were not differ significantly by gender and performance of student-athletes, but it was differed significantly by type of sport, between team and individual sports.In addition, this study showed that there was a moderate relationship between the competencies of sport coaches and achievement motivation among student-athletes.However, among the coaches’ coaching competencies, motivation competency of coaches was found to be significant contributor to student-athletes sport achievement motivation. The study provides important insights from the perspective of sport development programme at the related organizations which can be valuable in identifying and recruiting suitable coaches; and helping coaches to some extent in planning strategies for coaching athletes to ensure the effectiveness of its role as a coach.

Premarital pregnancy is a highly stigmatized phenomenon and may possibly be traumatic as well. However, there are adolescents and young adults who continue to commit premarital sex.The high likelihood of unwanted pregnancy will remain a serious concern in the Malaysian society which could lead to further psychosocial problems such as baby dumping, mental health problems, and health concerns among others.Despite experiencing the trauma and stigma of being pregnant and unmarried, there are teenagers and young women who decide to carry on with the pregnancy.This research seeks to examine the experiences of unmarried teenagers and young women who choose to continue their pregnancy while seeking protection in women’s shelters.The highlight of this paper is the profile of young mothers who sought protection in five women shelters throughout the country. The findings suggest disturbing information regarding sexual experience of young girls such as the early age of first sexual encounter, abortion attempt, the usage (non-usage) of contraception and the influence of the social circle environment.

Roles of nurses are undeniably significant in providing healthcare services to patients together with other healthcare professionals.According to current census, Malaysia has more than 78 thousand registered nurses working at the government and private hospitals.However, our country is still in short of trained nurses every year.The small wage and job dissatisfaction seem to be among the main factors of early retirement and job migration.According to recent findings, emotional intelligence can also affect an individual's perception towards job satisfaction.Hence, the study aims to identify the levels of job satisfaction and emotional intelligence of nurses, to examine the relationships between job satisfaction and emotional intelligence; and also to predict the most dominant dimension of emotional intelligence that can affect job satisfaction.Therefore, a study had been conducted in four government hospitals. A quantitative method was utilized and 383 female nurses were involved.The Job Descriptive Index (JDI) by Smith, Kendall and Hulin (1969) and the Bar-On Emotional Quotient Inventory: Short (EQ-i:S) by Bar-On (1997) were used.The results showed that the majority of respondents had moderate levels of job satisfaction and emotional intelligence; and there were significant correlations between these two variables. It is hoped that the results and implications of the study enhance the service quality of healthcare professionals.

Malaysia has more than 78 thousand registered nurses working at the government and private hospitals.Nurses who make up 75% of the total healthcare workforce play important parts in providing healthcare services to patients and working with other healthcare professionals. Emotional intelligence allows people to understand the complexity of human interaction and manage his/her own emotions as well as others.Hence, emotional intelligence seems a relevant concept in healthcare, where it is considered vital for nurses to understand patients’ perspectives and engage in relationships that will facilitate successful care management. This article examines the emotional intelligence profiles of nurses. In additions, it also examines the differences in the level of emotional intelligence of nurses based on selected demographic factors.A study had been conducted in four government hospitals using The Bar-On Emotional Quotient Inventory: Short (EQ-i:S) by Bar-On (1997).Three-hundred and ninety-five male and female nurses were involved as respondents. Results showed that the majority of respondents had high level of emotional intelligence and there were no significant differences of emotional intelligence based on demographic factors.It is hoped that the results and implications of the study will enhance the service quality of healthcare professionals.

Research on employee well-being has predominantly focused on health and individuals’ work lives.Complementing past research on employee well-being, the impact of personality on overall well-being was examined.The objectives of the study were to determine the relationship between personality domains (neuroticism, extraversion, openness to experience, agreeableness and conscientiousness) and well-being.It was also aimed at determining significant personality domains that contribute towards well-being of lecturers. A total of 117 lecturers from a public university in Malaysia were chosen as participants.The NEO-FFI Personality Inventory by Costa and McCrae (1992) was utilized to measure five personality domains while The 5F Wellness by Myers and Sweeney (2005) was employed to measure well-being.Results indicated that all personality domains correlated significantly with well-being.Openness to experience and conscientiousness were found to contribute significantly to well-being of lecturers followed by extraversion.The impact of these findings signifies that personality plays an important role in determining individual well -being.

Emotional intelligence is the grassroots of all intelligence dimensions. It provides individuals with the ability to understand one’s own emotions, managing it and hopefully be able to understand other people emotions as well.The purpose of this research is to determine the emotional intelligence level of Malaysian university students from demographic aspects (gender, academic background, place of residence, academic courses and cumulative grade point average (CGPA). The importance of studying emotional intelligence in students is imperative since it indicates other competencies such as communication and interpersonal relations. A total of 3101 final year students from 10 public universities were randomly chosen as samples. The Bar-On Emotional Quotient Inventory: Short (EQ-i:S) by Bar-On (1997) has been utilized for the purpose of measuring emotional intelligence. Scores were categorized into high and low emotional intelligence level. Results were analyzed based on demographic factors such as gender, academic background, place of residence, academic courses and cumulative grade point average (CGPA).It was found that in general, majority of students were quite low in terms of emotional intelligence.Other demographic factors showed varying results.This study implicates that more should be done in higher learning institutions to alleviate and enhance students’ emotional intelligence.

Correctional officers always confronted with two interrelated issues: wellness and stress at work. Correctional officers’ wellness was irrefutable due to intense pressure conditions at the workplace that continuously faltered their wellness.Gradual wellness fluctuation due to excessive stress would severely tarnish performance of correctional officers and prison department.Nevertheless, their personality played an important role in conserving their wellness level despite continuous overrun of stress during work.Therefore this paper elaborated on correctional officers’ personality and occupational stress in order to maintain their wellness at work.This research examined the relationship between correctional officers’ wellness, their personality and occupational stress in Prison Department of Malaysia.Pertinent question of the study was to look at influence of correctional officers’ personality and occupational stress on their wellness degree. These findings were significant since correctional officers’ wellness, their personality and occupational stress remained loose issue particularly in Malaysia.Findings revealed that personality and occupational stress influenced correctional officers’ health and well being.

Communication satisfaction and work commitment are two important elements for workers in an organization.This study was aimed at identifying the relationship bet ween dimensions of communication satisfaction (seven dimensions) and organizational commitment in a public organization; and differences in work commitment based on age, gender and marital status.A total of 169 respondents from a public organization were chosen through simple random sampling. Communication satisfaction was measured using the Communication Satisfaction Questionnaire (CSQ) by Down and Hazen (1977) while work commitment was measured using Organizational Commitment Scale by Allen and Meyer (1996). Results indicated that there were significant relationships in four dimensions of communication satisfaction (corporate perspective,corporate information, organizational integration and horizontal communication).Communication satisfaction towards superiors, subordinates and feedback were found to be unrelated to work commitment. Differences were also found in work commitment based on age and marital status but not for gender.

Students of higher learning institutions inevitably face many problems during their studies. The problems faced are academic stress, time management, adjustment, teaching method, student-lecturer communication, learning environment and heavy workload. Students’ self-esteem and parenting styles also contributed towards such problems. The aims of this study were to identify the contributing factors based on several demographic components, to examine the relations among the factors and to propose some suggestions to help students deal with the problems. A cross-sectional survey was employed and data were collected using questionnaire. A total of 1923 respondents were chosen to participate in the study through stratified-random sampling. Results indicated that adjustment was the most dominant factor among male and female students. Among the most dominant factors based on ethnicity were adjustment, self-esteem, time management, student-lecturer communication and teaching method. There were relationships between academic stress and other factors such as time management, students’ workload, parenting styles, and self-esteem.In addition, adjustment was found to have relationships with time management, self-esteem, learning environment, parenting styles, teaching method, studentlecturer communication and workload. Results also showed female students having a higher level of academic stress compared to their male counterparts. Malay students also had a higher level of academic stress than other ethnic groups. In term of academic discipline, there were significant differences in four factors which were academic stress, workload, learning environment, and parenting styles.

Buku ini merupakan koleksi kertas kerja yang dibentangkan dalam Seminar Undang-Undang dan Kerja Sosial Peringkat Kebangsaan pada 18 Ogos 2001, anjuran Institut Pembangunan Keluarga (INPEK), Universiti Utara Malaysia (UUM).Topik yang dibincangkan dalam buku ini meliputi suatu spektrum yang menarik berkaitan dengan undang-undang dan amalan kerja sosial di Malaysia.Persoalan undang-undang yang berkaitan dengan perkhidmatan kerja sosial di negara ini telah dikupas dengan baik dan berkesan.Begitu juga dengan persoalan tentang Akta Kanak-Kanak 2001 dan Akta Keganasan Rumah Tangga 1994. Beberapa persoalan juga disentuh, termasuklah pelaksanaan Enakmen Keluarga Islam, persoalan juvana, remaja, gangguan seksual di tempat kerja, masalah keganasan rumah tangga, penganiayaan ke atas wanita, dan poligami.Dengan kupasan yang menyeluruh dan komprehensif menggunakan bahasa yang mudah menjadikan buku ini sesuai untuk dijadikan rujukan, dan berupaya mencetuskan satu pemikiran

Kajian ini dilakukan untuk melihat jenis-jenis aktiviti waktu lapang golongan belia yang sedang menuntut di pusat pengajian tinggi, tahap keaktifan penglibatan belia di dalam aktiviti yang dipilih dan tahap kepuasan di dalam pengisian waktu lapang dengan aktiviti yang dipilih. Selain itu, untuk melihat perhubungan antara jenis aktiviti yang dipilih dengan tahap kepuasan pengisian aktiviti waktu lapang Itan untuk melihat perbezaan antara faktor demografi mengenai jenis aktiviti, tahap keaktifan dan tahap kepuasan di dalam aktiviti pengisian waktu lapang. Seramai 290 orang pelajar telah dipilih secara rawak dari pelajar Ijazah Sarjana Muda Pengurusan Kerja Sosial, Universiti Utara Maiaysia. Borang soalselidik digunakan sebagai instrumen kajian mengandungi 3 bahagian iaitu demografi, aktiviti waktu lapang dan kepuasan pengisian aktiviti waktu lapang. Pembolehubah aktiviti waktu lapang diukur dengan mengunakan inventori dari McKechnie S Leisure Activity dizn pembolehubah kepuasan pengisian waktu lapang diukur dengan mengunakan inventori Leisure Satisfaction Measurement (LSW. HasiI kajian menunjukkan aktiviti sosial dan membaca lebih popular berbanding aktiviti media massa, aktiviti di luar, sukan, budaya dan hobi. Setiap jenis aktiviti waktu Iapang memperlihatkan keterlibatkan yang sangat aktf kecuali aktiviti kebudayaan. Aspek kepuasan pengisian waktu lapang releks, jsiologi dun pendidikan memberikan kepuasan yang lebih kepada responden berbanding kepuasan yang diperolehi dari aspek sosial dan estatik pengisian waktu lapang. Terdapat hubungan positif yang signifikan di antara aktiviti waktu lapang dengan kepuasan pengisian waktu lapang. Terdapat perbezaan yang signifikan antara faktor demografi mengenai tahap keaktifan dalam aktiviti waktu lapang. Namun tidak ada perbezaan yang signifikan antara faktor demografi mengenai kepuasan pengisian waktu lapang. Kajian ini juga melihat bahawa perkhidmatan kerja sosial komuniti dapat memberi sumbangan di dalam intervensi waktu I