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Lisa M Calhoun,1– 3 Amelia Maytan-Joneydi,1 Abdoul Moumouni Nouhou,4 Lenka Benova,3 Thérèse Delvaux,3 Thomas van den Akker,2,5 Balki Ibrahim Agali,4 Ilene S Speizer1,6 1Carolina Population Center, the University of North Carolina at Chapel Hill, Chapel Hill, NC, USA; 2Athena Institute, Vrije Universiteit, Amsterdam, Netherlands; 3Department of Public Health, Institute of Tropical Medicine, Antwerp, Belgium; 4GRADE Africa, Niamey, Niger; 5Department of Obstetrics and Gynaecology, Leiden University Medical Center, Leiden, Netherlands; 6Department of Maternal and Child Health, Gillings School of Global Public Health, the University of North Carolina at Chapel Hill, Chapel Hill, NC, USACorrespondence: Lisa M Calhoun, Carolina Population Center, the University of North Carolina at Chapel Hill, 123 West Franklin Street, Suite 210, Chapel Hill, NC, 27516, USA, Email lisa_calhoun@unc.eduBackground: Client satisfaction is recognized as an important construct for evaluating health service provision, yet the field of family planning (FP) lacks a standard approach to its measurement. Further, little is known about satisfaction with FP services in Niger, the site of this study. This study aims to understand what features of FP visits were satisfactory or dissatisfactory from a woman’s perspective and reflect on the conceptualization and measurement of satisfaction with FP services.Methods: Between February and March 2020, 2720 FP clients (ages 15– 49) were interviewed across 45 public health centers in Dosso region, Niger using a structured survey tool. The focus of this paper is on a random sub-sample of 100 clients who were additionally asked four open-ended questions regarding what they liked and disliked about their FP visit. Responses were audio-recorded, translated into French, transcribed, translated into English, coded, and analyzed thematically.Results: FP clients described nine key visit attributes related to their satisfaction with the visit: treatment by the