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What do administrators do when established procedures get in the way of getting work done? They change the procedures. Because procedures, however, may have been originally installed to impose controls that ensure neutrality and obedience to political masters or equity in the delivery of public services, such procedural entrepreneurship tends to be hidden. To what extent to administrators engage in procedural entrepreneurship? What are the consequences of their actions? This investigation, surveying 71 managers, concludes that procedural entrepreneurship is the 'everyday' practical activity of skilled and committed administrators who possess 'ordinary competence' rather than heroic or deviant individual characteristics. Moreover, the analysis reveals that informal networks, which the procedural entrepreneur must mobilize to achieve success, provide the basis for legitimizing the actions they take and for protecting the public interest., I guess you might say it's my nature to be a risk taker and to be somewhat entrepreneurial. I don't break rules, I don't violate statutes, but I'm not opposed [...]

In my first job after graduate school, it took me about a year to realize that, no matter what I did, it was impossible to please my supervisor. (But) there [...]

This study examines the need for establishing trust and good work place relationships among employees of an organization through constant interactions.