Objective To investigate the current status of PROMIS informational support among ostomy patients and analyze the factors influencing it. Methods A total of 159 ostomy patients from a tertiary hospital in Yunnan Province, China, were surveyed using the Chinese version of the PROMIS Informational Support Scale. Results The total score for self-reported information support among ostomy patients was ( 28.00±7.92). The univariate analysis was showed that ostomy systerm changing, the major caregiver number of ostomy surgery, the number of health information support had a statistical significance (P < 0.05). Pearson correlation analysis results showed that the total scores of everyday health information literacy and social support scores, the dimension of health information consciousness, application ablity, and objective social support, the usage of it, had a difference in ostomy patients (P < 0.05). The results of a multiple regression analysis indicated that the main factors affecting self-reported information support for ostomy patients included age, the way to the hospital, ostomy systerm changing, the major caregiver number of ostomy surgery, the number of health information support channels, health information application ability, and utilization of social support. It could expain 35.5% variance of the total scores for ostomy patients’ self reported information support. Conclusion Self-reported information support among ostomy patients is found to be at a moderately low level. Healthcare professionals should diversify health information support channels, enhance patients' health information application ability, and strengthen the diversified information support so as to improve the self-reported information support among ostomy patients. [ABSTRACT FROM AUTHOR]