273 results on '"Dopson, Sue"'
Search Results
252. MAPS for PAMS: managerial and professional solutions for professions allied to medicine
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Mark, Annabelle L., Mark, Annabelle L., editor, and Dopson, Sue, editor
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- 1999
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253. Leadership in the NHS: what are the competencies and qualities needed and how can they be developed?
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Alimo-Metcalfe, Beverly, Mark, Annabelle L., editor, and Dopson, Sue, editor
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- 1999
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254. The Hidden Complexity of Long-Term Care: How Context Mediates Knowledge Translation and Use of Best Practices.
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Cammer, Allison, Morgan, Debra, Stewart, Norma, McGilton, Katherine, Rycroft-Malone, Jo, Dopson, Sue, and Estabrooks, Carole
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- 2014
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255. Challenges to using evidence from systematic reviews to stop ineffective practice: an interview study.
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Shepperd, Sasha, Adams, Richard, Hill, Alison, Garner, Sarah, and Dopson, Sue
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COST control , *GROUP decision making , *INTERVIEWING , *NATIONAL health services , *ORGANIZATIONAL change , *PRACTICAL politics , *REFLECTION (Philosophy) , *RESEARCH funding , *RESOURCE allocation , *SYSTEMATIC reviews , *KNOWLEDGE management , *EVIDENCE-based medicine , *DECISION making in clinical medicine , *QUALITATIVE research , *PROFESSIONAL practice , *JUDGMENT sampling , *THEMATIC analysis , *CONTENT mining - Abstract
The article discusses research which investigated challenges associated with the use of systematic review evidence in the decommissioning procedure for ineffective health services. It reports study details which include interviewing of Primary Care Trusts (PCT) health care commissioners in England, data collection about usage of various therapeutic interventions, and the categorization of evidence gathered. A brief overview of the decommissioning process being handled by clinicians is given.
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- 2013
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256. Tracing context as relational, discursive accomplishment : analytical lessons from a shadowing-based study of health care chief executives
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Maja Korica, Davide Nicolini, Meier, Ninna, and Dopson, Sue
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RA - Abstract
This chapter problematizes traditional approaches to understanding context as an analytical category, and, instead, it suggests engaging it differently, as members’ concern continually made present through particular kinds of attention and action. The authors elaborate on this via illustrative empirical exemplars from shadowing-based study of chief executives in the UK’s National Health Service. These examples demonstrate the ways in which context was actively made to matter by CEOs making connections and giving particular meaning in district work situations. Building on these examples, it offers a number of analytical and methodological contributions, as well as outlines implications, including those for the literature on managerial work, power, and relational prospective sensemaking.
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- 2019
257. Context in Action and How to Study It: Illustrations from Health Care
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Meier, Ninna and Dopson, Sue
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- 2019
258. Patients, Families, and Care Settings
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Locock, Louise, Robert, Glenn, Meier, Ninna, Meier, Ninna, and Dopson, Sue
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Involving patients and family members as “experts by experience” in health care research and delivery has become accepted practice. There is a growing reliance on patients to manage their own care, and on families to provide support and informal care in wider settings. It is perhaps surprising, therefore, that patients, families, and informal care settings are absent in most discussions of context in health care. In part, this is because “context” in health service research has traditionally been explored through cross-sectional, “structural” studies at the macro- or mesosystem level, as opposed to taking a longitudinal and/or microlevel psychological perspective concerned with social dynamics or individual staff and patient interactions. The observations in this derive from collective experience in studying both health care organizations and the experiences of patients. Drawing on this corpus of research, this chapter explores the often-neglected role of patients and families in discussions of health care context.
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- 2019
259. Methodological Challenges in Studying Context in Action
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Sue Dopson, Ninna Meier, Meier, Ninna, and Dopson, Sue
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This chapter develops the methodological aspects of the Framework for Studying Context and Action presented and discussed in the first two chapters of the book. The chapter offers two vignettes as examples of how context can be operationalized and studied (Genetics Knowledge Park and Comparing across Contexts in Action), and it reflects on the lessons these vignettes offer. Next it explores why the links between an understanding of context, the unit of analysis, and methods have such an impact on a given research project and its results. It discussed the methodological aspects of the Framework for Studying Context and Action, specifically in relation to the three main questions we address in the book. Then it presents and discusses the methodological challenges of studying context raised by the contributors.
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- 2019
260. Getting lost to be found: The insider-outsider paradoxes in relational ethnography
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Roland K. Yeo, Sue Dopson, Yeo, Roland, and Dopson, Sue
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Value (ethics) ,research paradoxes ,Organizational Behavior and Human Resource Management ,Commonsense knowledge ,holding space ,Field (Bourdieu) ,media_common.quotation_subject ,05 social sciences ,050401 social sciences methods ,relational ethnography ,General Business, Management and Accounting ,Epistemology ,Insider ,0504 sociology ,Originality ,Reflexivity ,0502 economics and business ,Ethnography ,Sociology ,Direct experience ,duality of researcher ,050203 business & management ,practitioner–academic collaboration ,media_common - Abstract
Purpose The purpose of this paper is to draw on the direct experience of a practitioner undertaking real-time research in his organization to offer insights into the dual role of practical insider and theoretical outsider. The duality helps the researcher to live “in” and think “out” of the research context to develop a theory for practice and then transpose it to a practice for theory through the collaboration of an external theoretical insider. Design/methodology/approach This is a theoretical account of the reflexive experience of the practitioner reintroducing relational ethnography, where the researcher regards processes and spaces as the objects of analysis rather than bounded groups and places. It emphasizes the relational significance of the researcher, researched, and theoretical insider in exploring the structures of relations and meanings in the field of professional practice. Findings The paper argues that understanding the complementariness and paradoxes of the dual role helps the researcher to identify knowledge gaps and contest commonsense knowledge in search of critical knowledge and theoretical insights. The transition between the bounded (restrained) and unbounded (unrestrained) selves occurs in the holding space of research, influencing the position from which the researcher views himself, his subjects, and his social world. Originality/value The paper extends the dimension of ethnographic research, which de-centers the authority and control of the researcher to that of the relationship between the researcher and informants, by focusing on the relational significance between the researcher, researched, and theoretical insider. This perspective gives rise to a deeper understanding of relational ethnography, seen largely in sociological research, as relevant to organizational research, where structures of relations and actions explored in real time could account for the configuration, conflict, and coordination of work practices.
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- 2018
261. All pain and no gain? A study of mergers of NHS Trusts in London: Two-year post-merger findings on the drivers of mergers and processes of merging
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Protopsaltis, Gerasimos, Fulop, Naomi, King, Annette, Allen, Pauline, Hutchings, Andrew, Normand, Charles, Walters, Rhiannon, Dopson, Sue, and Mark, Annabelle L.
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InformationSystems_GENERAL ,ComputingMilieux_THECOMPUTINGPROFESSION ,H1 ,JS - Abstract
This book addresses the topic of leadership in healthcare. There is a great deal of rhetoric around leadership, this book explores the rhetoric with papers that contribute insights into taking healthcare forward in the 21st Century, and the nature of leadership in healthcare and organizational forms that are leading the field. The book promotes Organizational behavior in healthcare as a serious academic field that can provide insights of use to managers, professionals, and policy makers in the healthcare area.
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- 2003
262. Theoretical Lenses on Context
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Ninna Meier, Sue Dopson, Meier, Ninna, and Dopson, Sue
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The concept of context is central to many fields and streams of research. How we understand and define context as a theoretical concept matters in relation to research questions, design, our approach to the philosophy of science, and thus our results. This chapter presents an overview of where readers can find further discussions of the concept of context, as well as debates on how best to analyze and study context empirically within specific scholarly fields. Further, the chapter defines and discusses context as a theoretical construct, relates these discussions to the Framework for Studying Context in Action, and reflects upon the analytical consequences of the choices this approach entails.
263. Making do by getting real: Psychological contract violations and proactive career agency among medical professionals.
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Mitra M, Dopson S, and Hoff T
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- Humans, Professional Autonomy, General Practitioners
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Background: Health care professionals face greater uncertainty in their careers as traditional jobs wither and new, organizationally controlled jobs proliferate, reducing economic security and professional autonomy., Purpose: We apply psychological contract and self-efficacy theory to examine the career agency of early-career physicians. We ask the following: (a) What are the unfulfilled expectations and emotions experienced by young physicians at the training and early career stages? (b) What are the forms of career agency exhibited by young physicians in response to unfulfillment?, Methodology: We conducted a study on 48 U.K. early-career primary care physicians, known as general practitioners. The sample comprised both trainees as well as newly qualified physicians. Data were collected through in-depth interviews and focus group discussions., Results: Physicians interpreted their early-career experiences based on predominantly ideological expectations around what it means to be a successful professional. However, the realities of practice resulted in highly emotional experiences of violation that were associated with a "reactive" agency and job behaviors that were more transactional and less relational., Conclusion: This study identifies the expectations of early career professionals, which helps understand how and why psychological contract violations occur. It also expands the conceptualization of career agency from a positively framed aspect of professional behavior to one that includes haphazard and self-serving elements., Practice Implications: Our study highlights several implications of the shifts in physician career agency for primary care practice. It discusses the potential effects of the purposeful self-interest among doctors on professional identity and power, as well as patient care., Competing Interests: The authors declare no conflicts of interest., (Copyright © 2022 Wolters Kluwer Health, Inc. All rights reserved.)
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- 2023
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264. Merger and post-merger integration at Oxford University Hospitals: mixed-methods evaluation and lessons learned.
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Maile EJ, Mitra M, Ovseiko P, and Dopson S
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- Hospitals, University, Humans, Organizational Culture, United Kingdom, Health Facility Merger
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Purpose: Hospital mergers are common in the United Kingdom and internationally. However, mergers rarely achieve their intended benefits and are often damaging. This study builds on existing literature by presenting a case study evaluating a merger of two hospitals in Oxford, United Kingdom with three distinct characteristics: merger between two university hospitals, merger between a generalist and specialist hospital and merger between two hospitals of differing size. In doing so, the study draws practical lessons for other healthcare organisations., Design/methodology/approach: Mixed-methods single-case evaluation. Qualitative data from 19 individual interviews and three focus groups were analysed thematically, using constant comparison to synthesise and interpret findings. Qualitative data were triangulated with quantitative clinical and financial data. To maximise research value, the study was co-created with practitioners., Findings: The merger was a relative success with mixed improvement in clinical performance and strong improvement in financial and organisational performance. The merged organisation received an improved inspection rating, became debt-free and achieved Foundation Trust status. The study draws six lessons relating to the contingencies that can make mergers a success: (1) Develop a strong clinical rationale, (2) Communicate the change strategy widely and early, (3) Increase engagement and collaboration at all levels, (4) Be transparent and realistic about the costs and benefits, (5) Be sensitive to the feelings of the other organisation and (6) Integrate different organizational cultures effectively., Originality/value: This case study provides empirical evidence on the outcome of merger in a university hospital setting. Despite the relatively positive outcome, there is no strong evidence that the benefits could not have been achieved without merger. Given that mergers remain prevalent worldwide, the practical lessons might be useful for other healthcare organisations considering merger., (© Emerald Publishing Limited.)
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- 2022
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265. Understanding how front-line staff use patient experience data for service improvement: an exploratory case study evaluation
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Locock L, Graham C, King J, Parkin S, Chisholm A, Montgomery C, Gibbons E, Ainley E, Bostock J, Gager M, Churchill N, Dopson S, Greenhalgh T, Martin A, Powell J, Sizmur S, and Ziebland S
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Background and Aim: The NHS collects a large number of data on patient experience, but there are concerns that it does not use this information to improve care. This study explored whether or not and how front-line staff use patient experience data for service improvement., Methods: Phase 1 – secondary analysis of existing national survey data, and a new survey of NHS trust patient experience leads. Phase 2 – case studies in six medical wards using ethnographic observations and interviews. A baseline and a follow-up patient experience survey were conducted on each ward, supplemented by in-depth interviews. Following an initial learning community to discuss approaches to learning from and improving patient experience, teams developed and implemented their own interventions. Emerging findings from the ethnographic research were shared formatively. Phase 3 – dissemination, including an online guide for NHS staff., Key Findings: Phase 1 – an analysis of staff and inpatient survey results for all 153 acute trusts in England was undertaken, and 57 completed surveys were obtained from patient experience leads. The most commonly cited barrier to using patient experience data was a lack of staff time to examine the data (75%), followed by cost (35%), lack of staff interest/support (21%) and too many data (21%). Trusts were grouped in a matrix of high, medium and low performance across several indices to inform case study selection. Phase 2 – in every site, staff undertook quality improvement projects using a range of data sources. The number and scale of these varied, as did the extent to which they drew directly on patient experience data, and the extent of involvement of patients. Before-and-after surveys of patient experience showed little statistically significant change. Making sense of patient experience ‘data’ Staff were engaged in a process of sense-making from a range of formal and informal sources of intelligence. Survey data remain the most commonly recognised and used form of data. ‘Soft’ intelligence, such as patient stories, informal comments and daily ward experiences of staff, patients and family, also fed into staff’s improvement plans, but they and the wider organisation may not recognise these as ‘data’. Staff may lack confidence in using them for improvement. Staff could not always point to a specific source of patient experience ‘data’ that led to a particular project, and sometimes reported acting on what they felt they already knew needed changing. Staff experience as a route to improving patient experience Some sites focused on staff motivation and experience on the assumption that this would improve patient experience through indirect cultural and attitudinal change, and by making staff feel empowered and supported. Staff participants identified several potential interlinked mechanisms: (1) motivated staff provide better care, (2) staff who feel taken seriously are more likely to be motivated, (3) involvement in quality improvement is itself motivating and (4) improving patient experience can directly improve staff experience. ‘Team-based capital’ in NHS settings We propose ‘team-based capital’ in NHS settings as a key mechanism between the contexts in our case studies and observed outcomes. ‘Capital’ is the extent to which staff command varied practical, organisational and social resources that enable them to set agendas, drive process and implement change. These include not just material or economic resources, but also status, time, space, relational networks and influence. Teams involving a range of clinical and non-clinical staff from multiple disciplines and levels of seniority could assemble a greater range of capital; progress was generally greater when the team included individuals from the patient experience office. Phase 3 – an online guide for NHS staff was produced in collaboration with The Point of Care Foundation., Limitations: This was an ethnographic study of how and why NHS front-line staff do or do not use patient experience data for quality improvement. It was not designed to demonstrate whether particular types of patient experience data or quality improvement approaches are more effective than others., Future Research: Developing and testing interventions focused specifically on staff but with patient experience as the outcome, with a health economics component. Studies focusing on the effect of team composition and diversity on the impact and scope of patient-centred quality improvement. Research into using unstructured feedback and soft intelligence., Funding: The National Institute for Health Research Health Services and Delivery Research programme., (Copyright © Queen’s Printer and Controller of HMSO 2020. This work was produced by Locock et al. under the terms of a commissioning contract issued by the Secretary of State for Health and Social Care. This issue may be freely reproduced for the purposes of private research and study and extracts (or indeed, the full report) may be included in professional journals provided that suitable acknowledgement is made and the reproduction is not associated with any form of advertising. Applications for commercial reproduction should be addressed to: NIHR Journals Library, National Institute for Health Research, Evaluation, Trials and Studies Coordinating Centre, Alpha House, University of Southampton Science Park, Southampton SO16 7NS, UK.)
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- 2020
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266. Making sense of effective partnerships among senior leaders in the National Health Service.
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Mitra M, Hoff T, Brankin P, and Dopson S
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- Female, Humans, Interviews as Topic, Male, Middle Aged, Qualitative Research, United Kingdom, Administrative Personnel, Cooperative Behavior, Leadership, State Medicine
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Background: Changing health care systems depend on strong organizational leadership that realizes the collaborative potential of both physician and nonphysician leaders., Purpose: The aim of this study was to seek insight into the everyday health care leader experience by examining 24 physician and nonphysician leaders working in the U.K. National Health Service. We explored (a) how they make sense of and act with respect to specific collaborative tensions in their interactions and (b) which aspects of their everyday leadership contexts heighten the probability for producing and resolving such tensions., Methodology: We conducted 24 in-depth interviews with physician and nonphysician leaders in job titles including Chief Operating Officer, Managing Director, Medical Director, and Clinical Director. Ideas from the social psychological perspectives of sensemaking, organizational role theory, and organizational citizenship behavior helped frame the study., Results: We identified four areas of ongoing tension between senior leaders. Each of these was linked to a set of underlying drivers, with the strongest support for drivers with interpersonal roots. Effective strategies for resolving tensions involved significant effort by leaders at improving the interpersonal dynamics associated with everyday interaction and forging relational connections through enhanced trust within the leadership team., Conclusion: This study outlines the organizational and individual characteristics that lend to effective collaboration among senior health care leadership and the types of collaborative tensions likely to be experienced by senior health care leaders., Practice Implications: Organizations should provide greater role clarity for senior leadership roles, promote "soft" interpersonal competencies within them, and better assess potential leaders for success in senior roles. Organizational support in the form of facilitation, time, and spaces to learn together can provide a better context for collaborative decision-making.
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- 2019
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267. Staff Perceptions of Improving Emergency Care for Children: A Qualitative Study.
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Ratnapalan S, Bennett C, Dopson S, and Darwent M
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- Academic Medical Centers, Child, Consultants, Emergency Service, Hospital, Grounded Theory, Humans, Interviews as Topic, Qualitative Research, Quality Improvement, Staff Development, Workplace, Delivery of Health Care standards, Emergency Medical Services standards, Health Personnel psychology, Interdisciplinary Communication, Pediatrics
- Abstract
The objective of this study was to identify staff perceptions of a service improvement for pediatric emergency care at a university teaching hospital. Semistructured qualitative interviews of stakeholders were conducted, and grounded theory approach was used for analysis. Forty-one interviews were conducted with physicians, nurses, managers, and health care workers. Major themes emerging from the analysis included the physical space of and flow within the pediatric emergency department (ED), impact of technology, staffing in the ED, the effects of frontline pediatricians and emergency physicians managing children in the ED, and the need for and expectations of a pediatric emergency medicine (PEM) consultant. Human interactions among health care providers, leadership, and teaching are considered as equally important as providing the appropriate environment and qualified professionals for improving care for children in the ED. Appointment of a PEM consultant was suggested to provide leadership and education to manage relationships and implement changes. Subsequent to the study, the model of care for PEM was changed, the pediatric care delivery became more integrated with the main ED, and two PEM consultants were appointed to the institution.
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- 2019
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268. The role of chief executive officers in a quality improvement : a qualitative study.
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Parand A, Dopson S, and Vincent C
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Objectives: To identify the critical dimensions of hospital Chief Executive Officers' (CEOs) involvement in a quality and safety and to offer practical guidance to assist CEOs to fulfil their leadership role in quality improvement (QI)., Design: Qualitative interview study., Setting: 20 organisations participating in the main phase of the Safer Patients Initiative (SPI) programme across the UK., Participants: 17 CEOs overseeing 19 organisations participating in the main phase of the SPI programme and 36 staff (20 workstream leads, 10 coordinators and 6 managers) involved in SPI across all 20 participating organisations., Main Outcome Measure: Self-reported perceptions of CEOs on their contribution and involvement within the SPI programme, supplemented by staff peer-reports., Results: The CEOs recognised the importance of their part in the SPI programme and gave detailed accounts of the perceived value that their involvement had brought at all stages of the process. In exploring the parts played by the CEOs, five dimensions were identified: (1) resource provision; (2) staff motivation and engagement; (3) commitment and support; (4) monitoring progress and (5) embedding programme elements. Staff reports confirmed these dimensions; however, the weighting of the dimensions differed. The findings stress the importance of particular actions of support and monitoring such as constant communication through leadership walk rounds and reviewing programme progress and its related clinical outcomes at Board meetings., Conclusions: This study addressed the call for more research-informed practical guidance on the role of senior management in QI s. The findings show that the CEOs provided key participation considered to significantly contribute towards the SPI programme. CEOs and staff identified a number of clear and consistent themes essential to organisation safety improvement. Queries raised include the tangible benefits of executive involvement in changing structures and embedding for sustainability and the practical steps to creating the 'right' environment for QI.
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- 2013
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269. No magic targets! Changing clinical practice to become more evidence based.
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Dopson S, FitzGerald L, Ferlie E, Gabbay J, and Locock L
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- Delivery of Health Care organization & administration, Evidence-Based Medicine, Humans, United Kingdom, Clinical Medicine organization & administration, Diffusion of Innovation
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This article focuses on the diffusion and adoption of innovations in clinical practice. The authors are specifically interested in underresearched questions concerning the latter stages of the creation, diffusion, and adoption of new knowledge, namely: What makes this information credible and therefore utilized? Why do actors decide to use new knowledge? And what is the significance of the social context of which actors are a part? This article first appeared in Health Care Management Review, 27(3), 35-47.
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- 2010
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270. A view from organizational studies.
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Dopson S
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- Attitude of Health Personnel, Cognition, Health Knowledge, Attitudes, Practice, Humans, Knowledge, Models, Organizational, Models, Psychological, Nursing Staff, Hospital education, Nursing Staff, Hospital organization & administration, Nursing Staff, Hospital psychology, Nursing Theory, Organizational Culture, Research Design, Diffusion of Innovation, Health Facility Environment organization & administration, Nursing Research organization & administration
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This presentation highlights the dimensions that organizational studies scholarship would highlight as being critical to furthering knowledge translation research. Attention is drawn to a number of dimensions of organizational complexity: knowledge translation as a processual phenomena, the contestability of knowledge, the existence and influence of multiple actors in healthcare contacts, the influence of professional and cognitive boundaries and the active role of context. It is argued that inclusion of such dimensions may enhance the impact of Estabrooks' work.
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- 2007
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271. Non-clinical training. Other side of the story.
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Turner-Warwick M, Chambers DA, Dopson S, and Scadding J
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- Decision Making, State Medicine organization & administration, United Kingdom, Hospital Administrators education, Staff Development
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- 2006
272. The role of the middle manager in the implementation of evidence-based health care.
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Dopson S and Fitzgerald L
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- Humans, Nurse Administrators, Administrative Personnel organization & administration, Evidence-Based Medicine organization & administration, Interprofessional Relations
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The present study reflects on the role of the middle manager in the implementation of what has become known as evidence-based health care. This movement advocates that clinical practice is continually informed by the results of robust research and evidence. In our work exploring the complexity of ensuring that practice is informed by evidence we have found that general managers have relatively little influence when compared with clinicians especially doctors. We argue that local professional groups work together in communities of practice, which are frequently uniprofessional. These boundaries affect the motivations for seeking improvement and upgrading and the way evidence and knowledge is perceived and interpreted. We argue that if the quality of health care is to be improved, we need to understand the complex historically and contextually informed interactions between different professional groups and to design diffusion strategies that acknowledge this complexity.
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- 2006
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273. No magic targets! Changing clinical practice to become more evidence based.
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Dopson S, FitzGerald L, Ferlie E, Gabbay J, and Locock L
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- Bibliometrics, Decision Making, Evaluation Studies as Topic, Group Processes, Health Services Research, Humans, Knowledge, Leadership, Organizational Innovation, Organizational Policy, Social Environment, Clinical Medicine trends, Diffusion of Innovation, Evidence-Based Medicine
- Abstract
This article focuses on the diffusion and adoption of innovations in clinical practice. The authors are specifically interested in underresearched questions concerning the latter stages of the creation, diffusion, and adoption of new knowledge, namely: What makes this information credible and therefore utilized? Why do actors decide to use new knowledge? And what is the significance of the social context of which actors are a part?
- Published
- 2002
- Full Text
- View/download PDF
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