351. Measuring critical care redesign: impact on satisfaction and quality.
- Author
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Fuss MA, Bryan YE, Hitchings KS, Fox MA, Kinneman MT, Skumanich S, and Young MJ
- Subjects
- Efficiency, Organizational, Humans, Patient-Centered Care organization & administration, Critical Care standards, Hospital Restructuring organization & administration, Intensive Care Units organization & administration, Patient Satisfaction, Quality Assurance, Health Care organization & administration, Quality of Health Care
- Abstract
This report describes restructuring on four critical care units at an acute, tertiary care hospital in South-east Pennsylvania. Utilizing a Patient Centered Care conceptual framework that had been successfully applied in the medical-surgical areas, restructuring involved three main areas: revamping of work processes, inclusive of redesigned staff roles; environmental and facility changes; and enhancement of telecommunication and information systems. Preliminary analyses six months post redesign revealed improvements and maintenance in four outcomes areas--satisfaction, quality and efficiency, and costs of care.
- Published
- 1998
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