Author: "Kwan, Ho Kwong" - Searchworks@Jio Institute Digital Library Search Results

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Author: Liu, Xiao-Yu, Kwan, Ho Kwong, Yim, Frederick Hong-kit, and Jin, Jiafei
Abstract: The emotional taxing nature of emotional labor at work has been increasingly recognized, but the effects of emotional labor at work on employees' spouses have not yet been explored. Drawing on the Conservation of Resources Theory, this study investigated the mechanism underlying the relationship between employees' surface acting at work and their spouses' perceived family quality by examining the mediating roles of employees' emotional exhaustion and surface acting at home. Based on 193 employee-spouse dyadic and time-lagged data, we found that emotional exhaustion and surface acting at home successively mediated the relationship between surface acting at work and spouse ratings of family quality. Implications for theory, research, and management practice were discussed. [ABSTRACT FROM AUTHOR]
Published: 2013
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Author: Flora F. T. Chiang, Thomas A. Birtch, Ho Kwong Kwan, Chiang, Flora FT, Birtch, Thomas A, and Kwan, Ho Kwong
Subjects: Contextual performance, Hospitality, Leisure, Sport & Tourism, ComputingMilieux_THECOMPUTINGPROFESSION, business.industry, Strategy and Management, Job control, Job design, Job attitude, work-life balance practices, Hospitality industry, stress, job demands, Job performance, Tourism, Leisure and Hospitality Management, Social Sciences - Other Topics, Operations management, Job rotation, Marketing, Personnel psychology, business, Psychology, control
Abstract: This study investigated the relationships among job stressors, coping resources, and job stress. Data were collected from food service employees (n = 255) in the hotel and catering industry. Hierarchical regression showed main significant effects of job demands and job control and three-way (job demands x job control x work-life balance practices) interactions on job stress. The results further demonstrated that high job demands coupled with low job control and the availability of work-life balance practices resulted in a higher level of stress. Implications for Karasek's job demand-control model, managerial practice and future research are provided. Refereed/Peer-reviewed
Published: 2010
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Author: Ho Kwong Kwan, Ed Snape, Long-Zeng Wu, Flora F. T. Chiang, D. Lance Ferris, Lindie H. Liang, Wu, Long-Zeng, Ferris, D Lance, Kwan, Ho Kwong, Chiang, Flora, Snape, Ed, and Liang, Lindie H
Subjects: relationship conflict, Organizational Behavior and Human Resource Management, Longitudinal study, goal interdependence, Ostracism, Psychology, Social, Management, Silence, social skill, Social skills, Psychology, Interdependence theory, Practical implications, Social psychology, Applied Psychology, Psychology, Applied
Abstract: Although ostracism can have devastating consequences for employees and organizations, our understanding of what contributes to ostracism is notably limited. Drawing on and extending goal interdependence theory, we integrate the goal interdependence and social skill literatures to predict when individuals are likely to be ostracized. Across two studies we found that cooperative goal interdependence reduced, while competitive goal interdependence facilitated, being ostracized; social skill strengthened the negative impact of cooperative goal interdependence on ostracism and neutralized the positive impact of competitive goal interdependence on ostracism. In a third longitudinal study, we found that relationship conflict mediated the interactive effect of goal interdependence and social skill on being ostracized. Theoretical and practical implications are discussed. Refereed/Peer-reviewed
Published: 2015

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