151. Improving the Service Quality of an Emergency Department Using Simulation and Design of Experiment
- Author
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Li, Meiling, Geng, Na, Xie, Xiaolan, Department of Industrial Engineering and Logistics Management (DIELM), Shanghai Jiao Tong University [Shanghai], Institut Fédératif de Recherche en Sciences et Ingénierie de la Santé (IFRESIS-ENSMSE), École des Mines de Saint-Étienne (Mines Saint-Étienne MSE), Institut Mines-Télécom [Paris] (IMT)-Institut Mines-Télécom [Paris] (IMT)-IFR143, Département Génie Industriel Hospitalier (GIH-ENSMSE), Institut Mines-Télécom [Paris] (IMT)-Institut Mines-Télécom [Paris] (IMT)-CIS, Centre Ingénierie et Santé (CIS-ENSMSE), Institut Mines-Télécom [Paris] (IMT)-Institut Mines-Télécom [Paris] (IMT), Ingénierie des systèmes de soins et des services de santé (I4S-ENSMSE), Shanghai Jiao Tong University, and Toucas, Andrée-Aimée
- Subjects
[INFO.INFO-RO] Computer Science [cs]/Operations Research [cs.RO] ,[SPI.GPROC] Engineering Sciences [physics]/Chemical and Process Engineering ,[SPI.GPROC]Engineering Sciences [physics]/Chemical and Process Engineering ,[INFO.INFO-RO]Computer Science [cs]/Operations Research [cs.RO] - Abstract
International audience; This paper addresses the modeling and simulation of Emergency Departments in China, which differ from those in foreign courtiers. Petri net models are first proposed to describe patient flows and related resource's requirements. They are then implemented into a simulation model. Using data collected from a large hospital, numerical experiments are performed to show how the model can be used to improve resource usage and shorten patient waiting times.
- Published
- 2012