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Von der Content-Strategie über die -Planung, -Erstellung und -Distribution bis hin zum Controlling Mit umfangreichem Kapitel zum Schreiben guter Webtexte Zahlreiche Beispiele, praktische Checklisten und Aufgaben Content Marketing ist heutzutage ein unverzichtbarer Bestandteil in jedem Marketing-Mix des Unternehmens. Ob Ratgeber, How-to, Blogbeitrag oder Unternehmensinfo – es ist der Content, der dem Konsumenten in unterschiedlichsten Alltagssituationen das Leben erleichtert. Doch guter Content alleine reicht längst nicht mehr aus. Die Konsumenten wünschen sich relevante und nützliche Informationen und Content, der wirklich weiterhilft und offene Fragen beantwortet. Oder Content, der begeistert und ein Lächeln ins Gesicht zaubert. Mit diesem Buch erhältst du eine Schritt-für-Schritt-Anleitung, die dich von Anfang bis zum Ende auf deinem Weg zu einem erfolgreichen Content Marketing begleitet und dir bei der praktischen Umsetzung zur Seite steht. Die Autorin führt dich schrittweise durch die fünf Phasen des Content-Marketing-Zyklus: von der Definition von Marke, Zielen und Zielgruppen über die strategische Content-Planung, -Erstellung und -Distribution bis hin zum Controlling. In jedem Kapitel findest du Aufgaben und Challenges sowie zahlreiche Checklisten und Tipps, die dich bei der konkreten Umsetzung unterstützen. Zusätzlich bietet dir das Workbook genug Platz für deine eigenen Notizen, damit du sofort loslegen kannst. Das Workbook richtet sich an Content-Marketing-Newbies und an alle, die mit ihren Content-Marketing-Maßnahmen inhaltlich und strategisch durchstarten möchten. Aus dem Inhalt: Teil I: Vorbereitung Markenkern und Elevator Pitch Content-Marketing-Ziele definieren Zielgruppen, Personas, Bedürfnisgruppen und Generationenschubladen Teil II: Content-Planung Themenfindung: Interessen und Bedürfnissen gerecht werden Content-Formate und ihre Eigenschaften Mit dem richtigen Content begeistern Content entlang der Customer Journey Kategorisierung von Content Ressourcen- und Redaktionsplan Teil III: Content-Erstellung Content-Audit Grundlagen guter Webtexte: SEO und Lesearten im Web Textarten für die Website Webtexte: Briefing, Recherche, Schreiben, Optimieren, Lektorieren Visual & Audio-Content Teil IV: Content-Distribution Mediatypen Distributionskanäle Teil V: Content-Erfolg messen, analysieren, optimieren Content-Controlling Recycling und Re-Publishing

Your new product is ready to launch and you're itching to tell potential customers all about it. But how do you make your message stand out above all the noise and marketing clutter? Take the guesswork out of content management with this hands-on guide. You'll learn how to produce and manage powerful content pieces that speak directly to customers and compel them to respond.Author Laura Busche walks you through content strategies and tactics drawn from business, design, and psychology insights. Packed with examples and exercises, this book teaches you how to tell your story with engaging copy, potent images, and striking design—all carefully orchestrated through well-oiled production management. Solopreneurs, startups, marketing managers, and execs will learn 10 Essential Steps to Content Success, with deep dives into:Content strategy: understand your audience, choose and prioritize channels, and find your brand's core themes, voice, and toneContent creation: craft an engaging experience with content formats and copywriting formulas and templatesContent management: organize, delegate, and supervise tasks; optimize the content production process to reuse successful patterns

How do you sell an innovative product to a market that does not yet exist? Entrepreneurial businesses often create products and services based on radically new technology that have the power to change the marketplace. Existing market research data will be largely irrelevant in these cases, making sales and marketing of innovative new products especially challenging to entrepreneurs. Entrepreneurial Marketing focuses on this challenge. Classic core marketing concepts, such as segmentation, positioning and the marketing mix undergo an ‘extreme makeover'in the context of innovative products hitting the market. Edwin J. Nijssen stresses principles of affordable loss, experimentation and adjustment for emerging opportunities, as well as cooperation with first customers. Containing many marketing examples of successful and cutting edge innovations (including links to websites and videos on the Internet), useful lists of key issues and instructions on how to make a one-page marketing plan, Entrepreneurial Marketing: An Effectual Approach provides a vital guide to successfully developing customer demand and a market for innovative new products. This second edition has been thoroughly expanded with: a one-page marketing plan which now focuses on the three entrepreneurial challenges that can be easily adapted; coverage of the customer development process; and updated references and new examples. This book provides students and entrepreneurs with the fundamental tools to succeed in marketing.

So much to read, so little time? This brief overview of Chaos Monkeys: Obscene Fortune and Random Failure in Silicon Valley tells you what you need to know—before or after you read Antonio García Martínez's book. Crafted and edited with care, Worth Books set the standard for quality and give you the tools you need to be a well-informed reader. This short summary and analysis of Chaos Monkeys by Antonio García Martínez includes: Historical contextChapter-by-chapter overviewsCharacter profilesImportant quotesFascinating triviaGlossary of termsSupporting material to enhance your understanding of the original workAbout Chaos Monkeys: Obscene Fortune and Random Failure in Silicon Valley by Antonio García Martínez: Chaos Monkeys is an autobiographical account of Antonio García Martínez's time in the exploding IT start-up scene in California, and his work as Facebook's marketing manager. He offers a scathing and hilarious analysis of the landscape of contemporary social media. Based on his own experience and observations, Martínez unpacks the problems of funding and developing new tech companies, and the even greater problems of working for a large, up-and-coming corporation run by a visionary—who isn't necessarily in it for the money. The summary and analysis in this ebook are intended to complement your reading experience and bring you closer to a great work of nonfiction.

Marketing Strategy and Competitive Positioning 6e deals with the process of developing and implementing a marketing strategy. The book focuses on competitive positioning at the heart of marketing strategy and includes in-depth discussion of the processes used in marketing to achieve competitive advantage. The book is primarily about creating and sustaining superior performance in the marketplace. It focuses on the two central issues in marketing strategy formulation – the identification of target markets and the creation of a differential advantage. In doing that, it recognises the emergence of new potential target markets born of the recession and increased concern for climate change; and it examines ways in which firms can differentiate their offerings through the recognition of environmental and social concerns. New to this edition Updated to reflect the on-going global economic crisis and its impact on business and marketing. New coverage including the impact of emerging market on innovation, the perverse customer as a market force, the new realities in competing through services and market analysis and segmentation. Updated chapters on strategic customer management and strategic alliances. Increased emphasis on competing through innovation including new business models such as Uber, Netflix and new types of retailing. Updates vignettes at the beginning of chapters focusing on companies such as Amadeus, Mastercard and Samsung Pay and including discussion questions. New cases throughout the book including Ryanair, Amazon and Lego. Up-dated online resources include an Instructor's Manual and PowerPoint slides for instructors, along with additional case studies for students. The book is ideal for undergraduate and postgraduate students taking modules in Marketing Strategy, Marketing Management and Strategic Marketing Management. Graham Hooley is Emeritus Professor of Marketing at Aston University. He is a past President of the European Marketing Academy, Fellow of the Chartered Institute of Marketing, British Academy of Management, EMAC and the Higher Education Academy. Brigitte Nicoulaud is Senior Teaching Fellow at Aston Business School. Nigel F. Piercy was previously Professor of Marketing & Strategic Management & Associate Dean at Warwick Business School, Warwick University. John M Rudd is a Professor of Marketing and Head of the Marketing Group at Warwick Business School.

Shortlisted for the CMI's Management Book of the Year Award 2018 and the Business Book Awards 2018 Growth can be the most important attribute that any business can have, and yet is commonly the least well-managed area of a business'operations. Explaining why this is, The Growth Director's Secret examines the structural/cultural factors that hold many conventionally-organized companies back. The book explores important new insights from neurological research, which reveal near-universal misunderstandings about consumer motivations, shopping behaviour and brand choice. Andy Brent shows how these flaws lead many businesses to develop bland, undifferentiated consumer propositions and wasteful commercial/marketing plans, which condemn them to year upon year of stagnant growth. The book challenges much current commercial and marketing thinking, and introduces important new ideas such as: · The Big Growth Mistake that almost all companies make;· Shopping on Auto-pilot;· the crucial Moments of Maximum Emotional Impact (MoMIs) where all brand choice decisions are made; and · Marketing at Open Minds – a challenging new way to think about building growth-orientated marketing plans. The Growth Director's Secret is essential reading for business owners and managers, proposing a challenging and innovative Growth Paradigm for companies who want to break the constraints of conventional business thinking and set themselves up for significant, sustained, profitable growth.

This text explores in great depth marketing decisions that have implications for financial management. The emphasis on the financial management side of marketing makes the book relevant to a wide variety of advanced undergraduate and postgraduate courses. The book illustrates, uniquely, the interface between finance and management and, in particular, how strategic marketing decisions affect a company's financial management in terms of sales volume, profitability, return on investment and other indices of performance. The book is innovative and of a high standard with a strong authorial team in David Walters and Michael Halliday, who are both professors at the Sydney Graduate School of Management, Australia.

De opkomst van social media veranderde de manier waarop mensen producten zoeken, kiezen, kopen en evalueren. Ook kunnen uitingen op social media grote impact hebben op de reputatie en daarmee het succes van bedrijven. Het is daarom zeer belangrijk voor organisaties om een effectieve socialmediastrategie te formuleren en implementeren. Dit boek reikt studenten de kennis en vaardigheden aan om succesvolle plannen te ontwikkelen voor bedrijven. Het is het eerste studieboek over social media dat vanuit commercieel perspectief de hele klantreis behandelt. De theorie wordt met veel actuele cases steeds helder vertaald naar de praktijk. De sterke didactiek, wetenschappelijke basis en duidelijke koppeling tussen de leerdoelen en de oefenvragen maken dit een goed doortimmerd studieboek. Socialmediamanagement is geschreven door experts uit het werkveld en gebaseerd op wetenschappelijke literatuur, dit alles onder redactie van de auteurs van Basisboek Online Marketing. Socialmediamanagement richt zich op studenten aan hbo-opleidingen in de richtingen marketing en communicatie, maar is ook zeer geschikt voor de domeinen management en ondernemerschap. ‘Met het boek Socialmediamanagement hebben Marjolein Visser en Berend Sikkenga voor het eerst een theoretisch fundament beschreven over hoe organisa-ties met social media kunnen en moeten omgaan. Een inspiratiebron voor iedereen die professioneel werkt met social media, een must voor alle docenten en studenten die social media als vak bestuderen!'Marco Derksen – Founder Marketingfacts ‘Dit boek geeft helder weer hoe je social media kunt inzetten voor customer engagement, klantbeleving en de uiteinde-lijke verkoop en merkbinding. Het boek is gebaseerd op recente inzichten, goed onderbouwd en prettig om te lezen. Een aanrader voor iedereen die zich met online marketing en communicatie bezighoudt.'Dr. Ed Peelen – Buitengewoon hoogleraar Contentmarketing UvA

Was bedeutet der digitale Wandel für Führungskräfte? Und kann man »digitale« Führung lernen? Manager mit digitalem Know-how sind heiß begehrt und stehen ganz oben auf den Gehaltslisten. Das hat mit dem Bedarf, aber auch mit den besonderen Führungskompetenzen zu tun. Digitalisierung verspricht Unternehmen Effi zienz, Weiterentwicklung und Wettbewerbsvorteile in angestammten und neuen Märkten. Dazu ist in vielen Betrieben eine Überarbeitung der gesamten Wertschöpfungskette notwendig: Digitale Informationen müssen gesammelt, verarbeitet und in marktfähige Angebote übertragen werden. Hier ist eine Unternehmensführung gefragt, die diesen Prozess versteht und ihn anstoßen, steuern und überwachen muss. Das Lehrbuch nimmt sich dieser Problematik an und zeigt, dass digitale Transformation ohne die richtige Unternehmensführung nicht funktionieren kann und umgekehrt. Es richtet sich an Bachelor- und Masterstudierende der Betriebswirtschaft in Studiengängen wie Business Administration, Unternehmensführung, Marketing, Personal oder Wirtschaftspsychologie. Grundlegende Konzepte und Methoden der Unternehmensführung Enge Verzahnung zwischen sozialwissenschaftlichen Theorien und unternehmerischer Praxis Viele Praxisbeispiele und Folien zum kostenlosen Download (www.dialog-lippold.de)

Ziele richtig definieren und Strategie entwickeln als Basis für den gesamten Content-Marketing-Prozess Marke stärken und Kunden entlang der gesamten Customer Journey aktivieren Zahlreiche Beispiele, Praxis-Tipps, Checklisten und nützliche Tools Content Marketing stellt den Kunden in den Mittelpunkt aller Aktivitäten. Dabei vermitteln gezielt geplante Inhalte zwischen dem Angebot des Unternehmens und den Bedürfnissen der Kunden. Unternehmen und Kunden wachsen damit enger zusammen und die Wertschöpfung steigt. Für effektives Content Marketing benötigen Sie einen klaren Plan, um das Potenzial für Ihr Unternehmen voll auszuschöpfen. Mit diesem Buch erhalten Sie einen Leitfaden, der praxisnah erläutert, worauf es ankommt. Wesentlich ist dabei, dass erfolgreicher Content immer zielgerichtet und auf Basis einer umfassenden Strategie entsteht. Sie lernen, Content-Marketing-Ziele im Einklang mit Unternehmenszielen zu definieren, geeignete KPI zu bestimmen und auf dieser Basis Ihre Content-Strategie zu entwickeln. Ausgehend davon werden als weitere Schritte die Content-Planung, -Produktion und -Distribution bis hin zur Analyse behandelt. Sie erfahren, wie Sie die Interessen und Bedürfnisse Ihrer Zielgruppe analysieren, um Ihren Content darauf abstimmen zu können. Die Autoren erläutern, wie wichtig die Customer Journey ist, die den Kaufprozess in Phasen unterteilt. Sie zeigen auf, dass die Nutzer in jeder Phase mit unterschiedlichen Inhalten bedient werden müssen. Anhand von Beispielen aus der Praxis lernen Sie, den Content für jede Phase der Customer Journey optimal zu planen. Angeleitet durch dieses Buch wählen Sie die Kanäle und Distributionsplattformen bewusst aus, um mit potenziellen und bestehenden Kunden in den Dialog zu treten. Abschließend zeigen die Autoren, wie Sie mit Analytics-Methoden überprüfen, ob Sie Ihre strategischen Ziele erreichen. Aus dem Inhalt: Strategie: Zielorientierung und KPIs Strategieentwicklung mittels SWOT-Analyse Markt- und Zielgruppenanalyse Customer Journey Content-Planung: Help-Hub-Hero-Modell Themenpotenziale erkennen Themenfindung Formatplanung Kanalplanung Redaktionsplanung Workflows und Prozesse Content-Produktion: Projektmanagement und Briefing Content-Formate Content-Distribution: Owned, Paid, Earned Suchmaschinenwerbung Social-Media-Distribution PR für Content Linkbuilding Bereitstellung von Content für Suchmaschinen: On-Page-Optimierung Optimierung für Google Verticals und mobile Clients Analytics: Ziele definieren und messenSepita Ansari ist Geschäftsführer der Performance Marketing Agentur Catbird Seat und einer der anerkanntesten Digital-Marketing-Experten in Deutschland. Bereits seit über 10 Jahren beschäftigt er sich mit dem Thema Online-Marketing und Performance-Optimierung. Der Wirtschafts- und Sozialwissenschaftler war vor der Firmengründung drei Jahre lang bei der Scout24-Gruppe tätig und leitete dort zuletzt das JobScout24 Online Marketing Team. Seit 2011 ist er Dozent für Online-Marketing an der Fachhochschule für angewandtes Management in Erding. 2016 erhielt er die Doktorwürde in Medienpädagogik zum Thema Reputationswahrnehmung in den sozialen Medien.

What is advertising? Is it something to be regarded as a work of beauty or art? Is it clever slogans or amusing prose? Is it workmanship to be judged for an award or recognition? It's none of the above. Advertising is salesmanship multiplied. Nothing more. And advertising copy, or copywriting, is salesmanship in print. The purpose of a copywriter's job is to sell. Period. So the goal then becomes: How can we make our advertising as effective as possible? This starting point is the essence of this book. The ten tips expressed here have been generally time-tested and are known to be effective. Knowing these can improve your leads by 100%! Find out how - today. Buy your copy now! What is advertising?Is it something to be regarded as a work of beauty or art? Is it clever slogans or amusing prose? Is it workmanship to be judged for an award or recognition?It's none of the above.Advertising is salesmanship multiplied.Nothing more.And advertising copy, or copywriting, is salesmanship in print.The purpose of a copywriter's job is to sell. Period.So the goal then becomes: how can we make our advertising as effective as possible. This starting point is the essence of this book. The ten tips expressed here have been generally time-tested and known to be effective.Knowing these can improve your leads by 100%!Buy This Book Today and Find Out How! Guaranteed Instant Download!

Purpose is the Know-Why. And in today's day and age, Know-Why is the new know-how. But understanding, articulating and knowing your Purpose is more than just possessing knowledge. It represents the intellectual essence of your raison d'être. The Guiding Purpose Strategy is a stimulating deep-dive into the transformational power of Purpose. Looking through the lens of contemporary brand management and taking inspiration from the luxury industry, where strategy and meaning-making have stood the test of time, The Guiding Purpose Strategy provokes fresh thinking, illustrates through case studies and offers a hands-on tool to start your very own path towards finding your inner Why. Building on 20+ years of experience of working with and for some of the most successful brands including Harley-Davidson and Aston Martin, global financial services firms, governments, charities and startups around the world, we demonstrate how the application of the GPS Framework can help you create your very own Guiding Purpose Strategy. Brands, companies and people with clarity of Purpose are changing the world. If you're up for a journey of discovery and knowledge on professional and personal growth, we are delighted to welcome you on board!'The Guiding Purpose Strategy offers a comprehensive look at how Purpose energizes and focuses strategy in a turbulent world. Kramer brings together key frameworks that combine principles and practice into actionable wisdom.'Prof Marc J Ventresca, Faculty of Strategy and Innovation, University of Oxford.'Going beyond the nuts and bolts of traditional marketing, this book explains why and how strong brands are built from within.'Michael van der Sande, former VP & Managing Director Harley-Davidson Europe & former Chief Commercial Officer Aston Martin'You can't get better than a'been-there-done-that'global expert taking the time to reflect on his experiences and share his wisdom. Markus is one of the best, and this book is a must read for anyone wanting to know about the future of brand management.'Graeme Codrington, Futurist & CEO, TomorrowToday Global www.guidingpurposestrategy.com

Malte Marwede explores the impact of cognitive distance in product development, in particular whether large distances between developers and the customer target groups adversely affect the creation of customer-centric product ideas. Furthermore, he shows how practical user involvement measures can potentially mitigate negative effects of cognitive distance in an applied industry-context. Silver Agers, people in their third age, and the aviation industry are in focus for the empirical analysis. Extensive market knowledge and insights are provided for this target group.

Alexander Dierks conceptualizes and applies a more nuanced model of the brand purchase funnel. The re-conceptualization builds on a holistic, theory-based, and practically applicable set of 10 propositions, which capture dynamics of consumers'contemporary search and decision behavior and allow for a more differentiated assessment of brand performance across the buying cycle. The model's value add is investigated based on two survey-based studies from the automotive and the electricity industry. Using logistic regression analysis, the author uncovers insightful differences in the determinants of consumers'purchase decisions depending on the stage of consideration set formation. The findings support the employment of the more nuanced funnel in brand management.

Dit boek beschrijft op heldere en toegankelijke wijze het operationele deel van salesmanagement. Het richt zich op de individuele verkoopmedewerker van de binnen- en buitendienst. De operationele verkoopcyclus maakt het verkoopproces inzichtelijk en leert studenten om zelf een operationeel verkoopplan op te stellen. Het boek gaat uit van verkoop als een cyclisch proces. Het behandelt eerst de interne verkoopcyclus, bestaande uit de procesfasen analyse, forecasting, targetting, budgetting en operating/evaluating. Vervolgens komt de externe verkoopcyclus aan de orde, opgedeeld in lead generation, prospect-kwalificatie, orderrealisatie en klantretentie. Tot slot wordt beschreven hoe deze informatie omgezet kan worden naar een effectief operationeel verkoopplan. De operationele verkoopcyclus is geschikt voor onder meer de opleidingen Commërciele Economie, Small Business & Retailmanagement en Food en Business.

Strategische marketingplanning (vaak kortweg de ‘Alsem'genoemd) is uitgegroeid tot een standaardwerk op het gebied van strategische marketing en het maken van een marketingplan. Studenten leren situatieanalyses uit te voeren voor een merk en van daaruit een succesvol marketingplan te ontwikkelen. Al sinds de eerste druk is het boek in staat theorie te combineren met direct bruikbare methoden en technieken en praktische toepassingen. In Strategische marketingplanning wordt het planningsproces voor marketingstrategieën zeer toegankelijk en gestructureerd uiteengezet. Elk hoofdstuk is een stap in het strategische marketingplanningsproces, geïllustreerd door praktische voorbeelden en een slotcase. Het boek is van toepassing op alle ondernemingen en organisaties die een product of dienst aanbieden. Het boek biedt een perfecte combinatie van theorie en praktijk. Strategische marketingplanning is met name geschikt voor opleidingen als Commerciele Economië, Small Business en Retail Management, International Business and Languages maar kan ook worden ingezet bij aanverwante bedrijfskundige opleidingen en ondernemerschapsonderwijs. In de nieuwste editie zijn alle voorbeelden en cases geactualiseerd. Daarnaast zijn recente ontwikkelingen en inzichten op het gebied van branding en online marketing integraal verwerkt.'Ik gebruik dit boek al jaren voor colleges Strategische Marketing. Het is verplichte kost en het is zeer helder opgezet. Het is eigenlijk het enige standaardwerk waarin het planningsproces in al zijn eenvoud staat uitgewerkt.'HBO-docent

Dieses Fachbuch zeigt konkret, wie die neue Kommunikationsform Content-Marketing erfolgreich im Unternehmen implementiert werden kann. Es werden die Voraussetzungen geklärt sowie ein praktikabler Leitfaden zur Umsetzung entwickelt. Best-Practice-Beispiele aus einer Vielzahl von Branchen veranschaulichen den Weg, wie dieser neuer Vermarktungs-Ansatz, der die Inhalte und Kompetenzen des Produktanbieters in den Vordergrund stellt, die Marketing- und Sales-Kommunikation erfolgreich beleben kann.

Die neue Lehrbuchreihe wendet sich vor allem an angehende „Geprüfte kaufmännische Fachwirte nach der Handwerksordnung“. Der Fokus in den Lehrgängen liegt darauf, die Lernenden zu befähigen, kaufmännisch-administrative Bereiche in Handwerksbetrieben und auch anderer kleiner und mittlerer Unternehmen eigenständig führen zu können. Hierzu zählt die Mitarbeiterführung aber auch die eigenständige Planung, Gestaltung und Kontrolle von typischen kaufmännischen Arbeitsprozessen in den Betrieben. Perfekte Abstimmung auf die Lehrgänge: Exakt nach den Vorgaben des neuen, bundeseinheitlichen Rahmenlehrplans. Handlungsorientierte Wissensvermittlung: für jeden Handlungsbereich genau ein Lehrbuch. Prüfungsorientierte Unterrichtsgestaltung: mit zahlreichen Fallbeispielen sowie Übungs- und Wiederholungsfragen.

Google, Apple, Facebook et Amazon (les GAFA) détiennent des milliards de données personnelles qui, filtrées par des algorithmes et l'intelligence artificielle, sont vendues à des entreprises comme les assureurs auxquelles elles servent de levier commercial ciblé. Les plus grands assureurs sont contraints d'acquérir ces données pour leurs campagnes de marketing et le développement de nouvelles garanties et de nouveaux services. Il importe de prévenir toute velléité de domination'à outrance'des GAFA.

This proceedings volume presents timely research and insights on the advancement of marketing's basic premise—providing greater levels of customer value. In recent years, both marketing scholars and practitioners have witnessed great advancements in technology and methodologies associated with big data, with location-based marketing centered on mobile apps and the real-time tracking of consumer behavior, and with innovations and enhancements in communications utilizing the continually growing presence of social media. Featuring the full proceedings of the 2017 Academy of Marketing Science (AMS) Annual Conference held in Coronado Island, California, this volume provides ground-breaking research from scholars and practitioners from around the world that will help marketers in providing value for companies, consumers and society.Founded in 1971, the Academy of Marketing Science is an international organization dedicated to promoting timely explorations of phenomena related to the science of marketing in theory, research, and practice. Among its services to members and the community at large, the Academy offers conferences, congresses, and symposia that attract delegates from around the world. Presentations from these events are published in this Proceedings series, which offers a comprehensive archive of volumes reflecting the evolution of the field. Volumes deliver cutting-edge research and insights, complementing the Academy's flagship journals, the Journal of the Academy of Marketing Science (JAMS) and AMS Review. Volumes are edited by leading scholars and practitioners across a wide range of subject areas in marketing science.

Customer satisfaction is a critical factor to the potential success or failure of a business. By implementing the latest marketing strategies, organizations can better withstand the competitive market. Strategic Marketing Management and Tactics in the Service Industry is an essential reference publication that features the latest scholarly research on service strategies for competitive advantage across industries. Covering a broad range of topics and perspectives such as customer satisfaction, healthcare service, and microfinance, this book is ideally designed for students, academics, practitioners, and professionals seeking current research on best practices to build rapport with customers.

Mieux comprends le rôle des marques dans le contexte économique actuel est une clé de succès pour les entreprises. À travers des outils et techniques de gestion et d'évaluation, cet ouvrage permet de repérer les leviers pour construire une marque forte (image de marque, capital marque, identité de marque...), mettre en oeuvre les stratégies de développement efficaces (alliances de marque, extension de marque, gestion de marque sur Internet...) et d'évaluer la pertinence des actions menées. Cette 3e édition entièrement remaniée et mise à jour s'enrichit de nouveaux exemples et avis d'experts. L'accent est mis sur le développement de la marque à l'ère digitale.

This title was first published in 2000: Designed to explore the emerging challenges for marketing executives and their organizations, as well as to survey the viable strategies for meeting these challenges. The book updates marketing concepts, terminologies and practices dictated by changes in social, economic, competitive and technological conditions. Additionally, the role governments need to play in order to create an enabling environment in which business institutions can provide goods and services at reasonable costs and prices is clearly spelt out.

The Interdependent Organization provides its readers with a template for the development of an individualized transition plan to guide their journey toward becoming more organizationally sustainable. We as humans tend to rely on our current set of assumptions when we evaluate our actions and their potential impact on the future. With today's ever-increasing rate of change in technology, our access to information, and cultural interactions (interdependence) around the world, the reliance on old ways of thinking (linear) will not allow us to effectively transition into the systems-based world of tomorrow. The Interdependent Organization presents a deeper understanding of the financial, operational, and cultural crossroads we are facing as a planet, and introduces a systems-based transitional path that individuals, organizations, and societies can draw on to move towards a more holistic and sustainable future. The book provides readers with the necessary understanding and insight into systems, systems-thinking, and the use of systems-based business tools to guide the sustainability journey while producing a positive impact to the organization's bottom-line, its employee engagement, and its stakeholders'expectations in each of the journey's three stages. The journey begins with the adoption of simple yet powerful systems-based tools for managing the organization's operations and projects. These proven tools provide increased productivity with a proven bottom-line improvement that exceeds 30%. This introduction to systems-based tools and thinking provides the organization with the time to become more familiar with this new way of thinking and making business decisions before they expand their exposure to broader, more complex systems-based and sustainable practices. The second stage of this journey is focused on introducing new tools and practices to insure a consistent set of measures are used across the organization. The third and final stage focuses on aligning the organization's people-management practices.

Innovation und Marketing zählen zu den zentralen Herausforderungen für Unternehmen, durch die sie Differenzierung und Vorsprung im Wettbewerb erzielen können. Innovation ohne Marketing und Marketing ohne Innovation können nicht erfolgreich sein, weshalb beide Unternehmerfunktionen im Zusammenspiel zu betrachten sind. Als Besonderheiten des vorliegenden Lehrbuches sind herauszustellen: 1. Orientierung an einem marktorientierten Innovationsprozess, bei dem auf jeder Stufe die Frage nach der Marktakzeptanz gestellt wird. 2. Fokussierung der Betrachtungen auf den Kunden als Partner im Innovationsprozess. 3. Unterscheidung nach Produkt- und Nutzungsinnovationen. 4. Durchgängige Ausrichtung der Überlegungen auf die finale Businessplanung von Innovationen. 5. Ausführliche Analyse der Marktausbreitung von Innovationen (Diffusion) und der Akzeptanz von Innovationen im Consumer-Bereich. ContentPLUS beinhaltet ergänzende Informationen zu Design Thinking, zum Einsatz von Kreativitätstechniken im Rahmen der Ideengenerierung und von Scoring-Modellen zur Ideenbewertung, zu Methoden der Projektüberwachung bzw. Aufwandsschätzung sowie die Darstellung von Erweiterungen des TAM.

Market-Led Strategic Change, 5th edition, has been fully revised and updated to reflect the realities of 21st century business and the practical issues for managers in the process of going to market. The world of business has changed dramatically, with a more complex environment, more demanding customers and radical new ways of going to market. This textbook develops a value-based strategy examining the roles of market sensing, customer value, organizational change and digital marketing in the implementation of strategy.This much-anticipated new edition has been carefully updated, now with Nigel Piercy's unique and clear-sighted views on the latest developments in marketing strategy, retaining Piercy's insightful, witty and provocative style. The text is supported throughout with brand new case studies from globally recognised companies such as Uber and Volkswagen, and covering topical issues such as the legalisation of marijuana and reinventing the healthcare business. Lecturers are assisted with a newly expanded collection of support materials including PowerPoint slides for each chapter, suggested frameworks for using the case studies in teaching, and case studies from previous editions.If you're an ambitious marketing student or practitioner, whether you are new to strategic change through marketing or just want a different view, this is the book for you. Lecturers will find this engaging, funny, thought-provoking but always practical textbook is a sure way to get your students thinking and enthused.

Principles of Marketology, Volume 2 focuses on the practical aspect and demonstrates the applications of marketology referring to market orientation, internal marketing, business, market and competitive analysis concepts and techniques. Then the modern marketology and its developments in the future are discussed. At the of this volume as the appendix, a handbook of marketology is presented in which a practical manual including simple and summarized descriptions of different needed parts and worksheets for executing marketology in an organization is depicted.

All organisations – from modest start-ups to multinational corporations – can benefit from an effective marketing strategy, as it serves as a roadmap for the entire business. By formulating a coherent and well-considered marketing strategy, organisations can promote their business, cater to the right types of clients and allocate their resources correctly, all while safeguarding the reputation of the organisation. Strategic Marketing is structured around the four key questions facing organisations and top management when deciding on their strategic direction. Written with the undergraduate student in mind, Strategic Marketing offers a comprehensive view of the current developments and challenges facing the marketing world, and shows how an effective strategic basis is a valuable tool for addressing these challenges and providing strategic direction to the organisation. In this new edition two new chapters on branding and electronic marketing strategies have been included, making this an essential guide to contemporary strategic marketing.

Frameworks for Market Strategy helps students understand how to develop and implement a market strategy and how to manage the marketing process. Marketing activity is the source of insight on the market, customers, and competitors and lies at the core of leading and managing a business.To understand how marketing fits into the broader challenge of managing a business, Capon and Go address marketing management both at the business and functional levels. The book moves beyond merely presenting established procedures, processes, and practices and includes new material based on cutting-edge research to ensure students develop strong critical thinking and problem-solving skills for success. In this European edition, Capon and Go have retained the strong framework of the book, but have updated the cases, examples, and discussions to increase the book's relevance for students outside the USA. Key features include:• A strong strategic focus, teaching students how to analyze markets, customers, and competitors to plan, execute, and evaluate a winning market strategy• Practical examples from a range of contexts, allowing students to develop the skills necessary to work in for-profit, public, or non-profit firms• Emphasis on understanding the importance of working across organizational boundaries to align firm capabilities• Full chapters devoted to key topics, including brand management, digital marketing, marketing metrics, and ethical as well as social responsibilities• Focus on globalization with a chapter on regional and international marketing• Multiple choice, discussion, and essay questions at the end of each chapterOffering an online instructor's manual and a host of useful pedagogy – including videos, learning outcomes, opening cases, key ideas, exercises, discussion questions, a glossary, and more – this book will provide a solid foundation in marketing management, both for those who will work in marketing departments, and those who will become senior executives.

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Das Buch gibt einen kompakten Überblick über das immer wichtiger werdende Thema Business Development (BD). Dazu beschreibt der Autor nicht nur die Rolle des Business Development Managers mit ihren Aufgaben, sondern er zeigt auch, wie Business Development organisatorisch in eine Firma integriert werden kann. Darüber hinaus wird ein prototypischer Business Development-Prozess konkret vorgestellt und anhand einer Fallstudie erläutert.Das Fachbuch hilft allen, die als Verantwortliche Business Development im Unternehmen einführen bzw. optimieren wollen oder zukünftig in diesem Bereich arbeiten.

Der 15. Band von „Forum Dienstleistungsmanagement“ liefert Antworten auf zahlreiche Fragestellungen, die bei der Transformation vom Produkt- zum Dienstleistungsunternehmen aufgeworfen werden. Diese betreffen die Entwicklung von innovativen Dienstleistungsangeboten, die Finanzierung, das Marketing bis hin zu der Organisation und Führung des sich zum Dienstleistungsanbieter entwickelnden Produktunternehmens. Renommierte Autoren zeigen, dass reine Produktangebote im heutigen Wettbewerb nicht mehr ausreichen, sondern – im Rahmen der Transformation zum Dienstleistungsunternehmen – zunehmend Dienstleistungen in das Portfolio aufzunehmen und zu vermarkten sind. Oft verändern sich dabei auch die Geschäftsmodelle und es kommt zu einer Verlagerung von einer Produktwertschöpfung hin zu einer Servicewertschöpfung. Der InhaltGrundlagen und Konzepte der ServicetransformationEntwicklung von servicebasierten GeschäftsmodellenServicetransformation durch DigitalisierungEntwicklung von ServiceinnovationenFormen der Kunden-Anbieter-IntegrationFörderung der KundentransformationManagement der AnbietertransformationBranchenspezifische Besonderheiten der Servicetransformation

Dieses Buch befasst sich mit Marketinginnovationen, also mit Innovationen, die sich auf die Bereiche Vertrieb, Pricing und Kommunikation beziehen. Manuel Hütter untersucht diese in zwei empirischen Studien näher. So wird in einer branchenübergreifenden Erhebung der Frage nachgegangen, ob und unter welchen Bedingungen Marketinginnovationen erfolgreich sind und worin die Unterschiede zu Produktinnovationen liegen. In einer zweiten Studie steht im Vordergrund, unter welchen Voraussetzungen Unternehmen besonders innovative Marketingkonzepte hervorbringen. Insgesamt sprechen die Ergebnisse für eine stärkere Auseinandersetzung der Wissenschaft und der Praxis mit dem Thema Marketinginnovationen.

This book bridges the disciplines of economics and marketing and brings them to bear on the analysis of contemporary business problems. The world has changed dramatically over the last four decades. Sociologically, technologically, economically and politically speaking the world is changing at an increasing pace. The spread of ideas and values are reinforcing the impact of globalization on various business operations and activities. As the late Peter Drucker once remarked: “while you were out the world changed.” To make sense of to the world we live in, we are compelled to draw from diverse disciplines and subjects.This book focuses on the contributions of economics and marketing. The basic principles, theories and issues of economics are selected and are integrated with key elements and principles of marketing. Marketers, in conventional as well as in digital markets, are encouraged to integrate marketing with economics in order to make successful and effective business decisions. Marketing and Economics are subjects dealing with business – business of private firms, not-for-profit organisations and that of government. Economics involves allocation of scarce resources. Scarcity in economics is relative scarcity, scarcity in relation to demand. Written in a casual, accessible language and taking very little for granted, this book is for anyone who is curious about economics and marketing. It provides the essential analytical framework necessary for thriving in today's business. In its diverse chapters it covers topics such as offshoring, the circular economy, benchmarking, mergers and acquisitions, knowledge and innovation, services industries, customer relationships, advertising and communication, among others. It is particularly well suited to undergraduates in business or economics and its fresh perspectives on today's challenges would be of interest to business managers and marketing professionals.

Have you just taken on the role of Sales Manager, or soon will? Are you ready for the team, customer and upwards reporting challenges you are going to face? Do you know the key areas you must focus on in your first few days, weeks and months to ensure you don't lose sales, or salespeople? Do you know how to pick the best opportunities using customer potential and satisfaction, percent share, product mix and gross profit margin? What strategies and tools will you use to meet your new list of demands — such as accurate whole-team forecasting, effective coaching and mentoring, setting motivating targets, performing joint sales visits or preparing for year end? As a highly qualified, long-time sales executive, sales performance researcher, coach and trainer, Greg Lee knows very well what new sales managers face and what they need to do to succeed. In this book you will learn: - How to skilfully manage the people and customer issues you will face in your first days, weeks and months as a sales manager - How to analyse sales data to identify sales team development needs, set targets and produce reliable sales forecasts - How to use joint sales visits, coaching, mentoring and motivation theory to secure sales, retain customers and develop your team - How to structure and populate sales reports and valuable data tables - How weighted percentages, the S-P-C model, the Confidence Clock and GROW can help you boost individual performance, improve forecasting and build business. Told through the eyes of an intrepid new sales manager, Mick, this book is full of examples and expert advice for you to follow, and practical, research-based tools and strategies you can start using right away. If you're new (or newish) to the challenges of sales management,'So Now You're a Sales Manager'is the book for you.

In today's fast-paced world, it's tough to find the time to read. But with Joosr guides, you can get the key insights from bestselling non-fiction titles in less than 20 minutes. Whether you want to gain knowledge on the go or find the books you'll love, Joosr's brief and accessible eBook summaries fit into your life. Find out more at joosr.com. One of the biggest problems any business faces is ineffective and inefficient working methods: too much time wasted getting the wrong people to do the wrong tasks, with poor return on investment. But this can be easily changed by following the 80/20 rule. The 80/20 rule states that around 80 percent of results come from only 20 percent of causes. This rule can revolutionize every aspect of your working life by getting you to focus on the minority that causes the majority of results. Covering everything from generating leads to marketing products, 80/20 Sales and Marketing provides clear, easily-implemented advice that will make your business more efficient, so that you can earn more money while doing less work. You will learn: · How to locate the customers who are most likely to buy your products · To build a diverse team that allows you to concentrate on your most productive activities · How advertising a problem can help advertise your products.

Love it or hate it, advertising remains a key component in acquiring customers and nurturing brand engagement. Distilling the wisdom of the world's greatest advertisers, direct marketing expert Craig Simpson delivers an education on how to create best-in-class direct marketing and advertising copy that creates brand awareness, sells products, and keeps customers engaged. He takes readers through basic principles and time-tested methods of creating effective ad copy that increases profits. Dissecting the principles of legendary marketers like Robert Collier, Claude Hopkins, John Caples, and David Ogilvy, the reader will find applications to modern digital marketing, direct marketing, and inspiration for headline writing and beyond.

Tactical SEO is a practical guide to understanding the opportunities, challenges and overlooked potential that SEO can bring to any webpage or website. It challenges the plethora of technical, process driven and time sensitive best practice SEO guides, and gives readers insights into the big picture value that can be derived from understanding the underlying principles of SEO. Clear and inclusive in tone, Tactical SEO offers proven tactics to follow that are built around the core principles of optimization, and that therefore stay consistent in spite of continually evolving digital technologies. Including many real world case studies and examples, Tactical SEO gives readers a framework to cultivating their own SEO capabilities. This framework can be applied in any online business, regardless of industry or online niche, to enhance discoverability and profitability. Exploring core concepts such as the Google ethos, ripple creation and mobile marketing, Tactical SEO is the number one go-to resource to help marketing professionals and students become experts in this essential field.

We are living in an age of continual motion and change, and as a result traditional strategy planning has become outmoded. Every manager, perhaps even every employee, needs to become a strategist. Every strategist, in turn, needs to develop deep consumer insight - or empathy - as a basis for flexible strategy formation. This book offers a practical guide on how to develop and implement a systematic process of strategic empathy to lead to greater effectiveness and day-to-day success. Marketing With Strategic Empathy is written by Claire Brooks, the CEO of the global consulting firm where the strategic empathy framework and processes were developed. She has applied these in many successful projects for international corporations for more than 10 years.

Conozca las necesidades humanas para triunfarEste libro es una guía práctica y accesible para entender y aplicar la pirámide de Maslow, que le aportará la información esencial y le permitirá ganar tiempo.En tan solo 50 minutos usted podrá:• Aplicar la pirámide de Maslow para categorizar las necesidades de sus clientes potenciales y adaptarse a ellas• Mejorar la eficiencia de sus campañas de marketing y de sus ventas • Adaptar sus productos a las necesidades de los clientes para lograr su satisfacción y fidelidadSOBRE en50MINUTOS.ES | Economía y empresaen50MINUTOS.ES le ofrece las claves para entender rápidamente las principales teorías y conceptos que rigen el mundo económico actual.Nuestras obras combinan teoría, estudios de caso y múltiples ejemplos prácticos para que amplíe sus competencias y conocimientos sin perder tiempo. ¡Descubra en un tiempo récord las claves para el éxito de su negocio!

Marketing is changing rapidly, so sometimes it's hard to keep up. Don't get frustrated, get scrappy.It's an exciting time to be in marketing, with an array of equalizing platforms from the Internet to social media to content marketing, that have reset the playing field for businesses large and small. Yet, it's also a challenging time, with much work to do and an ever-changing array of platforms, features, and networks to master--all on tighter budgets than ever before.In Get Scrappy, chief brand strategist Nick Westergaard weaves hacks, tips, and idea starters together to provide a plan of attack for businesses of any size to:Demystify digital marketing in a way that makes sense for your businessDo more with lessBuild a strong brand with something to sayCreate relevant and engaging content for your social media platformsSpark dialogue with your community of customersMeasure what matterThe result will be a reliable, repeatable system for building your brand, creating engaging content, and growing your community of customers. Don't wait for marketing to reinvent itself. Instead, proactively reinvent your company's marketing to maximize its reach!

Sophie Fleischmann trägt mit diesem Buch zu einer Entmystifizierung des Markenmanagements bei. Vor dem Hintergrund mangelnder Fundierung widmet sich die Autorin mit umfangreichen Empirien zwei zentralen Entscheidungsfeldern des Markenmanagements: Der Markenstrategie und der Markenkontrolle. Im Rahmen der Markenstrategie liegt der Fokus auf der Preis-Qualitäts-Positionierung. Es werden systematisch Nachweise in Bezug auf die Kategorisierungsprozesse der Konsumenten hinsichtlich Preis und Qualität erbracht und eine Verknüpfung der Positionierung mit dem Unternehmenserfolg vorgenommen. Im Bereich der Markenkontrolle werden Messmethoden durch Hinzunahme von Daten aus sozialen Medien weiterentwickelt. Konkret wird untersucht, inwieweit sich Markenindikatoren anhand von öffentlich verfügbaren Daten sozialer Medien approximieren lassen. Auf diese Weise werden die Diskrepanzen zwischen Online- und Offline-Marktforschung und somit die Grenzen einer Marktforschungsautomatisierung aufgezeigt.

Entrepreneurial Marketing for SMEs contextualizes the practice of marketing amongst SMEs, and critically discusses major issues of Entrepreneurial Marketing with a relevant and up-to-date academic body of knowledge.

Esta obra está enmarcada dentro del Certificado de Profesionalidad Gestión de Marketing y Comunicación (COMM0112), concretamente desarrollando el módulo formativo MF-2187_3 Gestión de Eventos de Marketing y Comunicación. Los contenidos de la obra se ciñen a los epígrafes especificados para cada unidad didáctica en el Real Decreto 614/2013, de 2 de agosto. Su facilidad de lectura, la claridad del lenguaje, así como la simplicidad en la exposición de definiciones y contenidos complementados con numerosos ejemplos, ilustraciones y casos prácticos, hacen de la obra un material accesible para cualquier persona que se esté formando en esta área o que simplemente desee ampliar sus conocimientos en marketing y comunicación.

Discover New Entrepreneurial Marketing Strategies for Supercharging Profits and Sustaining Competitive Advantage! This practical guide shows how to use modern entrepreneurial marketing techniques to differentiate your company in the eyes of customers to achieve sustainable profitability. The authors focus on innovative strategies and tactics, pioneered by some of today's most successful and disruptive companies, including Google, Quidsi (diapers.com), Apple, Victoria's Secret, Anki, Pebble, Metricstream, and Warby Parker. These high-impact methods will help entrepreneurs achieve immediate, bottom-line results through more effective marketing. Based on The Wharton School of the University of Pennsylvania's pioneering Entrepreneurial Marketing course, this edition is fully updated to reflect what works in the marketplace today. Guided by the authors'collaboration with dozens of high-growth companies, it offers new insights into which marketing programs and distribution channels are likely to succeed, and how to leverage them in your unique business environment—even with limited resources. The authors begin by helping you refine your competitive positioning by clarifying “What am I selling to whom?” and “Why do they care?” Next, they guide you through the fundamentals of demand generation via public relations, social media, viral marketing, advertising, distribution, and marketing-enabled sales. Finally, they provide you with valuable tips on how to secure the right human capital resources to build the team you need to succeed. Each of these core concepts is illustrated with real-world anecdotes that provide fresh insights into traditional marketing concepts. Pragmatic from start to finish, Marketing That Works, Second Edition, is for marketers who care about both long-term strategies and short-term results. • Leverage cutting-edge, entrepreneurial techniques to get your positioning and pricing right • Generate, screen, and develop great new marketing ideas to reach your target audience • Lead your customers to your offering—and motivate them to buy • Cultivate the right people and resources for outstanding execution This guide offers high-value, low-cost marketing solutions that leverage today's newest trends, tactics, channels, and technologies. It highlights companies that are redefining marketing and illuminates powerful new ways to secure resources, test and execute plans, and build brands. The authors present practices for getting close to customers, reinforcing positioning, and developing marketing programs. Wherever you compete, this guide will help you grow your sales and profits, and drive more value from every dollar you spend on marketing. For more information about Marketing That Works, visit www.marketingthatworksbook.com.