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Accessibility is an increasingly important topic for Ecommerce, especially for individuals with vision problems. To improve their online experience, the design of a voice assistant has been proposed to allow these individuals to browse and shop online more quickly and efficiently. This voice assistant forms an intelligent system that can understand and respond to users’ voice commands. The design considers the visual limitations of the users, such as difficulty reading information on the screen or identifying images. The voice assistant provides detailed product descriptions and ideas in a clear, easy-to-understand voice. In addition, the voice assistant has a series of additional features to improve the shopping experience. For example, the assistant can provide product recommendations based on the user’s previous purchases and information about special promotions and discounts. The main goal of this design is to create an accessible and inclusive online shopping experience for the visually impaired. The voice assistant is based on a conversational user interface, allowing users to easily navigate an eCommerce website, search for products, and make purchases.

The aim of this work is to develop a model that synthesizes the properties of WCA (Web Content Analysis) and eMICA (extended Model of Internet Commerce Adoption). The development was based on a multivariate analysis (Principal Component Analysis and Structural Equation Models) carried out on a real sample of companies, specifically ski resorts. The resulting model, e-Commerce Web Content Adoption Model (eWCAM) is a modification of the WCA, which has properties attributed to eMICA. This makes it much easier to check whether websites of Tourism Industry have the right information and are mature enough for e-commerce. [ABSTRACT FROM AUTHOR]

This study aims to measure the role of government digitalization support programme (GSP) in enhancing rural e-commerce activities. In this study, GSP was introduced as a new independent variable in Technology Acceptance Model. The results showed that GSP in fact did not significantly act as a moderating variable in TAM. Notwithstanding that, GSP had a significant influence in the direct relationship with intention. Meanwhile, the study expected PEOU and PU to play a big role in influencing the intention. Indeed, the role of GSP in TAM has never been tested and it rarely gets any attention from researchers. Thus, this study fill the research gap and seeks that the findings from this study will shed new light on TAM as well as the studies on government business support. The study also outlines a number of recommendations to further support the digitalization of rural business activity. [ABSTRACT FROM AUTHOR]

The purpose of this paper is to study the problem of product quality management of Industry 4.0 in transborder markets. Humanity lives in the age of the end of the Third, digital, revolution, which started in the second half of the 20th century. Its specific features include the development of Information and Communication Technology and automatization and robotization of the production processes. The specific features of Industry 4.0 are fully automatized productions, at which the management of all processes is conducted in real-time and in view of the changing external conditions. Cyberphysical systems can be used to create virtual copies of the real-world objects, manage physical processes, and make decentralized decisions. [ABSTRACT FROM AUTHOR]

Inspired by the ongoing disruption to businesses across the world, this research focuses on how the COVID-19 pandemic has affected the contribution of eCommerce to small and medium-sized enterprises (SMEs). Our study seeks to establish an eCommerce-driven response to this natural disruption, by asking the questions; How do eCommerce platforms impact SMEs? How does eCommerce affect an SME's three major business functions during a global disruption? We employ a qualitative case study method, using interviews as our primary data source, along with secondary data from industry and company records. We discuss these case studies through the framework of the actor network theory (ANT), identifying eCommerce and other platforms that SMEs use as actors in their network. We interviewed eight SMEs involved in the physical sale and distribution of consumer goods, each of which had been operating for at least two years and had a maximum of 70 employees. On average, we found that 44% of the SMEs in this study benefitted from using eCommerce in key business areas, with 46% improving their operations, 47% improving sales and marketing, and 39% improving finance. We also found that SME adoption of eCommerce during the pandemic grew in response to these benefits. Of the eight companies we studied, four had begun developing full eCommerce operations and three more planned to develop them as the global situation further normalizes. [ABSTRACT FROM AUTHOR]

Along with the rapid growth of online and mobile shopping, a recent interesting phenomenon is the introduction of money market funds by many ecommerce platforms. The goal might be to provide consumers the one-stop convenience of both shopping and short-term investment. So far, little rigorous work has examined the relationship between online shopping and investment in ecommerce money market funds (eMMFs). In this study, we examine how consumers' online-shopping expenditure affects their eMMF investment amounts using data from the China Household Finance Survey (CHFS) dataset. We find that consumers' online-shopping expenditure increases their eMMF investment amounts, holding other variables constant. This effect is significant and positive even after we consider the potential endogeneity issues with seemingly unrelated regression estimation. Further, analyzing whether consumers' risky-market experience could moderate this effect, we find the coefficient of the moderating term to be significant after we consider the potential endogeneity issues. These findings suggest that consumers' eMMF investments is largely affected by their online-shopping experience, and this effect is even stronger for those with risky-market participation. [ABSTRACT FROM AUTHOR]

The popularity of social media for business and marketing is on a definite rise. Although researchers are increasingly studying various aspects of SNS (social networking sites) marketing and e-commerce, there are still few studies into the impact of Instagram due to the relatively new nature of the application. Therefore, the main objective of this study is to provide an analysis of the statistical significance of Instagram likes on consumer attitude and purchase intention on a linked e-commerce site. The secondary objective is to compare demographic data based on age, gender, and educational categories of the respondents. The final aim is to bridge the gap in literature and provide practical implications which would be useful to professionals in brand and marketing management. Based on a systematic literature review, first order structural equation model was proposed and tested. The empirical data was derived from a survey of 166 subjects in Bosnia and Herzegovina. Upon the collection of data, factor analysis was conducted in SPSS to ensure the validity and reliability through items' loadings and Cronbach's Alpha values. Furthermore, the empirical hypothesis testing was conducted in SmartPLS 3 in order to investigate direct effects of variables in the model. The results indicated that there is a significant statistical impact of Instagram likes on consumer attitude and purchase intention. Currently, due to the relatively recent use of the app for business and marketing purposes, there is a very limited amount of research on consumers' involvement and attitude on Instagram and its impact on the likelihood of purchase. Therefore, one can consider the theoretical and practical implications of this study to be evident. [ABSTRACT FROM AUTHOR]

The COVID-19 health crisis has had a strong impact on societies around the world, affecting both the health of populations and countries’ economies. While lockdowns imposed to stop the spread of infection reduced urban mobility and had a positive impact on air quality, lowering the emission of polluting particles and greenhouse gases, they had the opposite effect on urban freight distribution (UFD). With the population remaining at home, ecommerce-driven shipments surged, and total freight traffic increased. In order to have a better understanding of this phenomenon, the aim of this study was to identify the impact of COVID-19 lockdowns on the daily operation of the region’s main logistics agents. Lessons learned from this cyclical scenario could be used to define more sustainable public policies regarding UFD in the post-COVID era. To meet the above objectives, semi-structured interviews were conducted with public administrations and private operators, before being transcribed and encoded for later analysis. The results of our study show that common problems in UFD, such as traffic congestion or problems finding parking in the loading and unloading (L/U) zones, temporarily disappeared during the lockdown phase. Delivery times were consequently reduced, despite an increase in operations due to ecommerce. In addition, the public administrations took advantage of this situation to adapt the urban space and force a transition towards new delivery systems, such as cargo-bikes, to guarantee sustainable last-mile operations in specific zones.

CV.Desta is one store that is located in the Bogor area. On the CV.Desta authors conducted an analysis of sales system that is running thr current. Sales are only made in the store are still not getting the maximum result. Income and lact of promotion does not necessarily make CV.Desta still not known to the public. Moreover want development and expansion of sales and increased sales not only in the store. To overcome such problems, the authors intend to try to handle the sales process by designing an information system is a web-based sales of goods or more often in the know as e-commerce using the programming language php and mysql

The aim of this paper is to contribute to knowledge about the expansion of eCommerce (eCom) operations by small and medium-sized enterprises (SMEs) to global markets. We investigate the literature on eCom and reflect on our experiences working with several Finnish eCom companies and consulting firms to boost their global sales. In addition, one important goal of our study was to acquire knowledge and boost participants' learning of fast growing digital business models. Our findings show that digital disruption and digitalization in general are driving forces behind eCom growth. The study's conclusions underline the importance of targeted marketing activities, knowledge sharing, and capability building for global eCom operations.

The motivations of the consumer when he or she is buying food online remain unknown. This is one of the first research to review the general motivations that the consumer presents when making the decision to purchase food using electronic commerce as a purchase channel. A virtual food shopping experiment was conducted for 30 weeks and 223 responses were obtained from shoppers with different demographic characteristics. Motivations were modelled using Stimulus-Organism-Response (SOR) framework and solved by structural equations (SEM) in total, it was possible to obtain significant responses for 14 effects. Results indicate that convenience associated with ease of use and hedonic motivations are the motivations with the greatest influence on the consumers’ purchasing response. It was possible to determine, among other things, that variables such as socioeconomic status do not strongly influence the response in the virtual purchase of food.

Copyright of Revista Internacional de Sociología is the property of Consejo Superior de Investigaciones Cientificas and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

This research aims to investigate how ecommerce influences elements of the franchising sector that have adopted an ecommerce strategy. A multiple case-study approach was selected to gain a comprehensive understanding of franchise organisations following implementation in their traditional service or retail businesses. The findings covered, but were not limited to, (a) franchise relationships, (b) franchisor leadership, (c) communication at the franchise network level, (d) collaboration with franchisees, and (e) training and support. The paper offers meaningful outcomes including (a) a framework for franchisee communication and participation, and (b) a model for franchisee acceptance and readiness for change, as well as effective communication in the franchise network. Finally, from the interviews conducted with franchise practitioners, certain practical recommendations have been made that will serve the franchise sector. [ABSTRACT FROM AUTHOR]

Recommendation systems are strategies for predicting an individual's evaluation of an item or social institution. Books, movies, restaurants, and other products on which people have differing opinions can be included. On ecommerce platforms with many options, an effective recommendation system is needed to sort, order, and efficiently communicate relevant product material or information to users. FRS's (image-based fashion recommendation systems) have gotten a lot of interest from fast fashion retailers since they give customers a more personalised buying experience. When going out in the real world, it is critical to dress appropriately. Wearing clothes that have some amount of flair and that comply to societal standards boosts a person's confidence and makes a favourable impression. In this paper we have proposed a fashion recommendation system which will revolutionize the e-commerce industry. This proposed system will make it more accessible to the user the type of outfit the individual is looking for by just uploading an image similar to which the individual wants recommendation for. [ABSTRACT FROM AUTHOR]

Copyright of Jurnal Indonesia Sosial Teknologi is the property of Publikasi Indonesia and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

This paper explores the crisis in our traditional shopping streets driven by the rapid move to shopping online. The paper examines the nature of traditional shopping streets; why physical and local shopping is important; conceptualizes the distinguishing characteristics of traditional forms of retail and online shopping alongside the factors that determine shopping choices; and explores different approaches to shaping the future of traditional shopping streets. Ultimately, it asks, what are the key place-based intervention factors that can help to guarantee a future for traditional shopping streets? [ABSTRACT FROM AUTHOR]

The study’s objective was to understand the motivation and loyalty of online shoppers in South Africa, and to understand the process undertaken by online shoppers in procuring products and services online. The literature review covered benefits and factors that influence online shopping, online shopping behaviour and patterns, and products offering suitability for online sales. But, did not cover the consumers’ view and approach to online shopping, and the deeper decisions engaged during the process of shopping online. The study utilised the qualitative approach and semi-structured interviews were used to extract data from online shoppers. The study found that online shoppers viewed shopping as utilitarian activity for acquiring products. The activity did not provide any enjoyment or opportunity for human interaction. Online shopping value proposition anchored on efficiency in getting best product information, offering variety and purchasing the products. The study identified gaps in the online shopping process that inhibits rate of adoption. Online stores should attend to end-to-end shopping experience to mitigate impact of the weak links in the process. The product fulfilment (delivery) and product returns policy provides an opportunity to improve the adoption of online shopping. The study identified key questions to be excavated further; a key recommendation would be to study how subsidising cost of data would impact online visits.

In the field of ecommerce, most recommendation algorithms are based on user-item bipartite graph network (BGN). But this kind of recommendation algorithm is severely lacking in accuracy and diversity. In this paper, a novel ecommerce recommendation algorithm is proposed based on BGN link prediction. Firstly, all the user-item data were imported into distance formula to calculate the similarity between the attributes. Then, the BGN was projected into a single-mode network (SMN), making it more efficient to extract potential links from the BGN. On this basis, the potential links were predicted based on similarity. Through experiments on real ecommerce datasets, it was proved that our algorithm has a higher accuracy and coverage than typical recommendation algorithms. [ABSTRACT FROM AUTHOR]

The function of a reservation is to sell goods and services in the field of online tourism, in times that have started to improve some tourist attractions have opened and offer a superior product through social media or using print media, a promotional strategy currently relying on help website-based information technology that functions as a promotional medium, facility information and processing hotel room reservations, another important thing is the establishment of good relations between customers and the hotel so that there is transparency starting from prices and facilities as well as discounts and special prices, with the implementation of this reservation system proven that the hotel owner can carry out a management and manage the room booking process as well as hotel promotion media that can still continue even during the pandemic [ABSTRACT FROM AUTHOR]

As a result of the Covid-19 pandemic, consumers in many countries have increasingly adopted online grocery shopping. This study aims to investigate the demographic and household characteristics of these adopters, by analyzing the data from a large-scale survey (n=2568) in Finland. The results indicate that a typical adopter of online grocery shopping due to Covid-19 is less than 45 years old, and one with some concern over own health or that of a loved one. The more likely adopters also have a higher household size, higher household earnings, and/or they are more likely to live in the capital region of the country. Further, the results indicate that in the older age group (45+), women and those with some degree of worry over own health and/or that of a loved one are a little more likely to be adopters than the rest. [ABSTRACT FROM AUTHOR]

With the recent rise of internet-based businesses within the confines of the Philippines, people started to pay closer attention to shipping costs and other completion concerns, which are variables that influence a consumer's perception prior to purchasing. This study aims to look at how shipping fees influence customer satisfaction, which in turn influences their online buying selections. To fulfill this purpose, a quantitative research study was used to monitor the purchasing decisions that were made by male and female consumers between the ages of 20 and 29 in the National Capital Region of the Philippines, with a sample size of 385 respondents. Our findings indicated that online buyers definitely view shipping fees as a partitioned component of ecommerce. Concluding that the amount of shipping fee prior to the consumers' purchase definitely contributes to the fulfillment of deliberate satisfaction as well as elicits pure intentions in purchasing online. Ultimately, online buyers in the Philippines are fairly neutral about whether the amount of shipping fee completely affects the customer's online evaluation and choices. [ABSTRACT FROM AUTHOR]

For a long time, food retailing seemed to be the last stationary bastion in Germany that online retailing has not been able to penetrate. Due to the Corona pandemic, however, even this bastion seems vulnerable. The stationary supremacy of the food retail trade over decades, however, led to the fact that the stationary major players largely ignored the currently strongly growing e-food market, which could already take its revenge today and even more in the next few years, as more and more new, pure-online retailers enter the market and set the market in motion. In the context of the thesis, the development of the German e-food market since its origin is examined by analyzing the market composition over the years on the basis of the prevailing business models and market participants. For this purpose, all existing e-food business models in Germany were first identified and classified according to their own logic in order to be able to clearly differentiate the individual retailers from each other. The analysis shows an increasing degree of maturity of the e-food market and the first signs of incipient consolidation and strategic cooperation. These will be pushed even more strongly in the next few years due to strong growth and an enormous density of market participants. Currently, no "winning model" is recognizable. The market is large enough and growing strongly, so that there is currently still room for several different business models. [ABSTRACT FROM AUTHOR]

As more and more business data is generated and made available in the online environment, it makes sense for all the business components to start and take advantage of this trend. One of the components that we targeted in this paper is business knowledge, more precisely gathering enough data and information in order to generate knowledge about a business, also known as business intelligence. But this could not be done without taking into account the global pandemic that started in 2020 and continued to this day, accelerating the business digitization trend exponentially. Numerous papers related to the forced digitization of businesses due to Covid-19 have been published in 2020, most of them being focused on job loss, business model shifts, the economic impact and governmental stimulus effect in various industries. The current paper is focused on the business knowledge creation, more exactly on how and where to find data and information in an exclusively online manner about Romanian ecommerce companies, that can then be processed in order to obtain business knowledge. We researched three Romanian ecommerce websites in order to see if meaningful knowledge about their business approach can be extracted, all being done entirely from online sources, with no physical connection or relation to the targeted companies. In order to achieve this, we used public traffic data from websites like www.trafic.ro, financial data from www.listafirme.ro and also tested a few other key metrics of the websites. We managed to identify a very interesting situation concerning the three ecommerce websites while also outlining a simple workflow that can be duplicated by anyone in order to obtain basic business intelligence about Romanian internet-focused companies. [ABSTRACT FROM AUTHOR]

The present study investigates how family firms respond to disruptive industry changes. We aim to investigate which factors prevent or support family firms' adoption of disruptive innovations in their industry and which mechanisms lead to more or less successful coping with disruptive change. Our analysis is based on 24 qualitative interviews with top executives and on secondary data from an industry in which disruptive innovations dramatically changed the way business was generated. The industry in question is the mail order industry, which, in its early days, disrupted the retail business. When the Internet and, with it, ecommerce started to disrupt the industry in the late 1990s, the industry was characterized by a high proportion of family firms and a low level of innovativeness. While incumbent firms had been very successful for decades, most of them were confronted with serious turbulence when new entrants started changing the face of the industry. Our findings show that different factors impact reactions to disruptive industry change in two different phases, namely, opportunity recognition and opportunity implementation. While some of the influencing factors are determined by industry factors, family influence may function for better or worse for incumbent firms. Specifically, we find that in firms with a family disruptor, a family member in a powerful position who drives the adoption of the new technology, hindrances can be overcome and firms tend to show more successful strategies when reacting to the disruptive industry change. [ABSTRACT FROM AUTHOR]

This paper aims to explore consumer engagement with online retailers through gamification, the use of game mechanics, and co-creation. A qualitative methodology was used through an exploratory case study approach. The interviews were conducted with 30 Portuguese consumers. It was found that the majority of respondents do not consider online shopping as a substitute for other entertainment activities. Respondents stressed that in online shopping, the important thing is personal satisfaction and their needs. According to the Hexad model, these characteristics fit the free spirit gamer, the Barttle model the explorer and the BrainHex model the seeker. As far as co-creation is concerned, the results indicate that most of the interviewees do not value the tools that exist on the retailers’ websites which allow them to create their own product. This study provides recommendations for retailers to implement a successful co-creation gamification strategy. Companies need to include gaming elements to enhance the retail experience and increase sales. In turn, this can increase competitive pressures among retailers by improving the services and products they offer. This paper provides empirical support for the current dearth of qualitative studies on the role of gamification and co-creation in the online retail experience. Many of the findings of this study are not in line with existing literature, allowing the conclusion that gamification alone is no longer enough to engage the online retail consumer with products and brands, requiring co-creation for the effective engagement of this consumer.