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Over the past years, online payments or cloud-based payments have significantly increased around the globe. Cloud-based payment systems (CBPS) are more involved in the payment process due to their convenience and flexibility. Although CBPS offers obvious benefits, their adoption rates among Australian users are comparatively lower compared to those in other countries. People are dissatisfied with current payment methods or are unaware of the advantages of CBPS. Using the technology acceptance model (TAM) with perceived ease of use and perceived usefulness, a qualitative research method was applied through semi-structured interviews to collect data from 20 consumers in Australia. The findings pointed out an appreciation for security features such as two-factor authentication and cutting-edge technologies. The banks were trusted by Australians, but a lack of education and additional fees on digital payment platforms were sources of concern. In the context of CBPS, it was observed that electronic devices were easy to use and proved to be useful. Service providers need to improve security measures and implement innovative technologies to enhance user privacy and prevent fraudulent activities. Overall, Australians expressed satisfaction with their banks; however, there are opportunities for enhancement, particularly in bolstering security measures and providing education on emerging payments options. [ABSTRACT FROM AUTHOR]

Research into the impact of Corporate Social Responsibility (CSR) on consumer behaviour has consistently revealed that CSR initiatives possess the potential to mould specific consumer attitudes and behaviours that, in turn, profoundly influence the overall success of businesses. Building upon the theoretical framework of the expectation disconfirmation theory, this study seeks to delve deeper into the intricate dynamics that underlie the influence of consumers’ perceptions of a company’s CSR efforts on their satisfaction levels and, consequentially, their propensity to exhibit brand loyalty. Previous CSR studies have ignored the possible interactions between CSR dimensions. This study tests the moderating role of social and environmental aspects of CSR in the relationship between economic responsibility and consumer satisfaction, influencing consumer loyalty. A sample of 252 Spanish consumers was used to test the hypotheses. The findings suggest that each aspect of CSR has varying levels of impact, and their interplay also significantly affects satisfaction and consequent loyalty. The economic aspect most influences consumer loyalty, and its effect is amplified as social or environmental aspects increase. [ABSTRACT FROM AUTHOR]

The present study introduces an innovative conceptual framework for analyzing the influence of corporate social responsibility and green consumption on customer satisfaction and loyalty. The study employed a quantitative methodology, wherein data was gathered through face-to-face surveys from a sample of 329 participants in Pakistan during the period from November 2022 to February 2023. The collected data was subsequently subjected to analysis using partial least squares structural equation modeling (PLS-SEM). The results demonstrate that corporate social responsibility (CSR) has a significant and positive impact on consumer satisfaction, which subsequently serves as a significant predictor of loyalty. The research findings indicate a significant correlation between consumers' ethical beliefs, specifically idealism and relativism, and their engagement in green consumption. Furthermore, it is observed that green consumption positively influences consumer satisfaction. Additionally, the research revealed that the variables of idealism and relativism do not exert a moderating influence on the association between corporate social responsibility (CSR) and consumer satisfaction. The results underscore the significance of managers directing their attention towards cultivating more robust customer relationships through the prioritization of satisfaction within their corporate social responsibility (CSR) initiatives. This study aimed to assess a theoretical framework that delineates the fundamental connections between corporate social responsibility (CSR), green consumption, consumer satisfaction, and loyalty. While prior research has predominantly concentrated on corporate viewpoints and employee attitudes towards CSR, this research sought to fill the gap by examining the aforementioned relationships from a consumer perspective. [ABSTRACT FROM AUTHOR]

Nowadays, one of the most important factors influencing the customers' behavior of buying sports products is the price and the components that affect it. In this regard, the present research aimed to investigate the effect of price transparency on perception of fair price and satisfaction with the purchase of sports products. In this regard, The results showed that price transparency has a positive and significant effect on the perception of fair price and customer satisfaction with the purchase. The perception of fairness has a positive effect on purchase satisfaction too. Finally, the results of structural equation modeling showed that the perception of fair price plays a mediating role in the relationship between price transparency and purchase satisfaction. Overall, this research provides a pricing perspective based on the perception of transparency and fairness in the sale of sports products. [ABSTRACT FROM AUTHOR]

The basic components of a new engineering tool for assessing consumer satisfaction with vehicle quality are described. [ABSTRACT FROM AUTHOR]

This research aims to determine how product quality, price, and brand image influence consumer loyalty in consuming Kacang kulit Dua Kelinci, mediated by Consumer Satisfaction. This research uses a quantitative approach. The survey was conducted on 180 respondents who had consumed the Kacang kulit Dua Kelinci in the province of DKI Jakarta. Data analysis was performed using the Structural Equation Model (SEM) AMOS. The research results show that the price of Kacang kulit Dua Kelinci has a strong relationship and a significant influence on consumer loyalty in consuming Kacang kulit Dua Kelinci in DKI Jakarta province. Different from product quality and brand image, which do not have a strong relationship and significant influence on consumer loyalty in consuming Kacang kulit Dua Kelinci. However, product quality, price, and brand image significantly influence consumer loyalty when mediated by consumer satisfaction. The research results also show that, in total, price is the most significant contributor to consumer loyalty, followed by product quality as the second largest contributor, then brand image as the most minor contributor. This conclusion shows that the Kacang kulit Dua Kelinci industry can maximally increase consumer loyalty by increasing consumer satisfaction so that consumers become loyal to continue consuming Kacang kulit Dua Kelinci. The limitation of the research is that the respondents collected only live in DKI Jakarta and focused on one product from the Dua Kelinci brand, Peanut Shell. The implications of this research provide recommendations that companies can increase consumer loyalty by improving product quality, price, brand image, and consumer satisfaction so that consumers can become loyal to consuming Kacang kulit Dua Kelinci. [ABSTRACT FROM AUTHOR]

The purpose of this study is to investigate the effect of mall attributes on tourist satisfaction and behavioral intentions. To see what types of people are most likely to visit shopping malls, we studied the different demographic profiles of society. Shopping is often the most important domestic income-generating leisure activity. Driven by an increase in tourism in the country, today's shopping activity is more than just spending money on souvenirs and merchandise purchases in exchange for travelers getting a unique experience. Therefore, in this study, further, we try to understand the different visiting purposes of different profiles of tourists.A better understanding of shopping mall attributes in predicting tourist shopping satisfaction is critical to the success and sustainability of the shopping tourism industry. Mall managers and retailers may find it helpful to encourage repurchase intention, loyalty, and desire to stay longer at the shopping malls by providing attractive and convenient shopping experiences. [ABSTRACT FROM AUTHOR]

The study aims to explore how consumer satisfaction influences consumer trust and, ultimately, builds strong consumer loyalty in the dynamic world of Indonesian e-commerce. The relevance of this study is determined by how e-commerce businesses can improve customer loyalty by enhancing consumer trust and satisfaction. The study used a quantitative research design and surveyed 230 consumers from Jakarta, Indonesia. The data analysis involved utilizing validation and descriptive statistics in MS Excel and inferential statistics through SmartPLS to draw meaningful conclusions. The results showed a positive, significant, and direct relationship between consumer satisfaction and consumer loyalty. The R2 for consumer loyalty indicates that consumer satisfaction and consumer trust explain 56.6% of the variances in consumer loyalty, whereas consumer satisfaction explains 37.4% of the variances in consumer trust. Furthermore, the findings showed that this relationship is strengthened when consumer trust is included as a mediator, demonstrating a complementary partial mediation indicating that trust enhances consumer loyalty. Thus, the study concludes that consumers are more likely to feel loyal to e-commerce websites when their satisfaction is combined with trust. It provides considerable insights into the determinants of consumer loyalty and emphasizes the importance of establishing trust in e-commerce websites as a critical strategy to enhance customer loyalty. This paper also contributes to the broader literature on consumer behavior and loyalty in the context of digital business, providing new insights and perspectives that can help shape future research in this area.

This study aims to apply factor analysis to identify factors that affect consumer satisfaction with bread cider sales. Consumer satisfaction is a key factor that affects the success of a business, especially in the food and beverage industry. In the context of cider sales, factors that can affect consumer satisfaction include product quality, price, customer service, and brand image. The research method used is a survey using a structured questionnaire. The sample of this study is consumers who have purchased and consumed bread juice within a certain period of time. The collected data is analyzed using factor analysis techniques to identify factors that are significant in influencing consumer satisfaction. The results showed that there are several factors that play an important role in influencing consumer satisfaction with bread cider sales. These factors include product quality, affordable prices, friendly and responsive customer service, and a positive brand image. Product quality is the most dominant factor affecting customer satisfaction, followed by customer service and price. In addition, brand image also has a significant influence on consumer satisfaction. The results of this study have important implications for sari roti business managers in increasing consumer satisfaction and their sales. By understanding the factors that affect customer satisfaction, business managers can take strategic steps in improving product quality, improving customer service, and strengthening their brand image. This research can also be a reference for future research on consumer satisfaction in the food and beverage industry, especially in bakery products

The development of the fast-food restaurant industry, especially in the field of fast food throughout the world, is growing even in Indonesia. This study aims to analyze the factors that can affect consumer satisfaction in fast food restaurants in Indonesia through service quality, physical environment quality, and food quality. The population of this study is all consumers of McD fast food restaurants in Indonesia. The number of samples used in this study was 300 samples, where the number was obtained using the ISAC table. The data collection method uses online questionnaires using Google Forms. Data measurement uses a Likert scale. The data that has been collected is then entered into the AMOS 24 Software using the Structural Equation Modeling (SEM) analysis method to be used later to test the measurement model and the research hypothesis. The results of this study found that only service quality and food quality affected consumer satisfaction, while the quality of the physical environment did not affect McD's customer satisfaction.

Satisfying consumers is an important task in the design of residential floor plans. However, the design of residential floor plans with the aim of improving consumer satisfaction and energy performance has not been fully explored. Also, the preferences of different customer groups regarding customer satisfaction have not been studied. Traditional design and optimization methods still have limitations in terms of performance improvement, while performance-based generative design methods can explore the performance improvement potential of a larger range of solution spaces. Therefore, this study introduces a generative design framework that is grounded on optimizing energy performance and consumer satisfaction for multi-unit residential floor plans, which consists of four main processes: 1) Generation of floor plan schemes. 2) Evaluation of consumer satisfaction and energy performance of the generated schemes. 3) Running a multi-objective optimization to obtain optimal schemes. 4) The final floor plan scheme is determined by the decision maker. The proposed framework was employed in a real design case, and seven optimal solutions were obtained. Compared with the initial scheme, the maximum improvement in consumer satisfaction and energy performance was up to 38.78% and 11.18% respectively. The results also indicated that the preferences of different types of consumers differed significantly. Thus, different evaluation functions have been created to provide solutions with higher satisfaction levels targeting different types of consumers. As such, generative design and optimization of residential floor plans for specific types of consumers can be undertaken at an early design stage to improve consumer satisfaction and reduce energy consumption.

This study examines the effect of consumer satisfaction and trust on loyalty through brand image as mediation among consumers of the online travel agent Tiket.com. The research aims to understand the relationship between consumer satisfaction and trust, brand image, and loyalty in the context of online travel agents. The study utilizes a quantitative research approach and collects data through a survey questionnaire administered to Tiket.com consumers. The findings of this research contribute to the understanding of the factors influencing consumer loyalty in the online travel industry. The results highlight the importance of consumer satisfaction and trust in shaping brand image and ultimately influencing consumer loyalty. The implications of these findings for online travel agents and recommendations for future research are discussed. [ABSTRACT FROM AUTHOR]

We aimed to evaluate the acceptance of artisanal ice cream prepared with extra virgin olive oil (EVOO) as the main lipid ingredient. Two formulations were developed using an EVOO from Brazil (BrEVOO) and another from Greece (GrEVOO), both with high content of phenolics. Acceptance test using a hedonic scale was applied. Principal component analysis (PCA) and multiple linear regression (MLR) analysis were carried out to highlight significant attributes affecting the ice cream acceptance. No statistical significant differences (p >.05) were observed between ice creams for aroma, flavor, consistency, appearance, and overall acceptance. Regarding PCA, the first two components explained 80% of the total variability and allowed us to observe that the global acceptance was mainly correlated with aroma and flavor. We conclude that EVOOs can be an effective ingredient to promote functional and/or health properties of novel foods. [ABSTRACT FROM AUTHOR]

This study aims to determine how much the contribution of service quality and product quality in building customer satisfaction at CV Oranje Food Kreasindo in Tangerang City, either partially or simultaneously. The method used is quantitative with a descriptive approach. The sampling technique used the slovin formula and obtained a sample of 100 respondents. The results of the study show that service quality makes a significant contribution to customer satisfaction with a correlation value of 0.834 and a coefficient of determination of 69.6%. Product quality makes a significant contribution to consumer satisfaction with a correlation value of 0.708 and a coefficient of determination of 50.2%. While simultaneously Service Quality and Product Quality contribute significantly to Consumer Satisfaction with a correlation value of 0.842 and a coefficient of determination of 70.8%. [ABSTRACT FROM AUTHOR]

Objective: This study aims to understand and distinguish between satisfied and dissatisfied older people, through a comparison of their lived experience within a retirement village. Methods: An exploratory qualitative research design was utilized to identify and describe consumer experiences of lifestyle living and how that experience translates to positive or negative satisfaction. The net promoter score (NPS) was employed to identify highly satisfied (Promoters) and highly dissatisfied (Detractors) people. Results: Sixty‐two interviews in retirement lifestyle villages were analysed, including satisfied (n = 33) and dissatisfied (n = 29) consumers of the service. Results reveal that satisfied people: (1) feel grateful for a service that exceeds their purchase expectations; (2) feel connected to others inside or (3) outside the lifestyle village; (4) feel 'heard' by the service provider; and (5) feel that they have retained their independence. Dissatisfied people describe: (1) broken promises, specifically those made at the time of purchase; (2) not feeling 'connected' to others inside the village; (3) feeling unheard or ignored by the service provider; and (4) the service not meeting their needs. Conclusions: Revealing these detailed insights clarified the nuanced, hazy and often ambiguous differences between dissatisfied and satisfied people. It also provided insights into the high priority needs, expectations and choices of people as they transition into and through older age. The research should help industry, government and society in general to provide products and services that fit into this lived experience and better meet the changing needs of older people. [ABSTRACT FROM AUTHOR]

Background: For decades, antenatal care in high-resource settings has involved 12–14 face-to-face visits across pregnancy. The COVID-19 pandemic forced many care providers to rapidly embrace telehealth to reduce face-to-face visits. Here we review recent advances in telehealth used to provide antenatal care. Main body: We conducted a narrative review examining the impact of telehealth on obstetric care. Two broad types of telehealth are used in antenatal care. The first is real-time telehealth, where consultations are done virtually instead of face-to-face. The second is remote monitoring, where in-clinic physical examinations are replaced with at-home alternatives. These can include blood pressure monitoring, fetal heart rate monitoring, and emerging technologies such as tele-ultrasound. Large cohort studies conducted during the pandemic era have shown that telehealth appears not to have increased adverse clinical outcomes for mothers or babies. However, further studies may be required to confidently conclude rare outcomes are unchanged, such as maternal mortality, serious morbidity, or stillbirth. Health economic studies suggest telehealth has the potential to reduce the financial cost of care provision. Telehealth in antenatal care seems to be acceptable to both pregnant women and healthcare providers. Conclusion: Adoption of telehealth technologies may improve the antenatal care experience for women and reduce healthcare expenditure without adversely impacting health outcomes for the mother or baby. More studies are warranted to confirm telehealth does not alter the risk of rare outcomes such as maternal or neonatal mortality. [ABSTRACT FROM AUTHOR]

The digital economy has led to the diversification of user needs and continuous innovation by firms, and firms are increasingly providing customized services to respond to changing user needs and expect to improve their competitiveness and performance. However, there are few in-depth studies on the mechanisms of the impact of customized services on firm performance and the differences among industries. This study attempts to fill this gap by constructing an econometric model and conducting an empirical study. The results of the analysis of data from firms on Taobao show that: customized services provision has a positive effect on firm performance; differences exist in these positive effects, with the effects ranging from high to low in the raw materials, consumer goods, and industrial goods industries; and customer satisfaction plays a mediating role between customized services and firm performance. This study provides insights for firms to modify, improve, and transform their business strategies in the context of the digital economy. [ABSTRACT FROM AUTHOR]

Preference change, also known as preference drift, is one of the factors that online retailers need to consider to accurately collect consumer preferences and make personalised recommendations. Online reviews have been widely used to analyse the preference drift of consumers. However, previous studies on online reviews ignored the psychological perceptions of consumers in terms of satisfaction. This paper aims to develop a method for dynamic preference elicitation from online reviews based on exploring the theory of consumer satisfaction formation. Based on the framework of expectation confirmation theory, we develop formulas for expressing the relations among expectation, perceived performance, confirmation, and satisfaction. We then use the proposed dynamic preference elicitation model to predict the change of consumer overall preference after each review and rank products for consumers' next purchase. We test the proposed approach with a case study based on a data set from Amazon.com. It is founded that the satisfaction changes in each purchase, and this change will affect the prediction of the next product ranking. The case study is based on one product group, and further research is needed to see if the operation of the proposed method can be extended to other kinds of products. [ABSTRACT FROM AUTHOR]

Copyright of Revista do Instituto de Laticínios Cândido Tostes is the property of Revista do Instituto de Laticinios Candido Tostes and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

This paper explores the analysis of consumer perception in the context of services provided by the Casa Ecologica Guesthouse. The study investigates how customers perceive the quality, sustainability, and overall experience offered by this ecologically oriented guesthouse. The obtained results provide a profound understanding of customer expectations and satisfaction, thus offering valuable perspectives for the continuous improvement of services within the ecological hospitality sector. [ABSTRACT FROM AUTHOR]

The purpose of this study is to carry out a diagnostic analysis of the quality management system (QMS) in the Romanian call center industry In order to achieve this goal, the method of selective research was used, carrying out an investigation in the relevant companies. The sample was made up in such a way that the condition of representativeness in relation to the general community of the call-center industry is fulfilled. The questionnaire contained questions regarding the elements (processes) from which is compose quality management system, because the diagnosis must be made by analyzing the elements that from which the QMS is compose. In the second chapter, the QMS diagnosis was presented, analyzing the four elements that, according to the specialized literature, make the quality management system The third chapter analyzes the current status of quality management system implementation in the call center industry. Through the diagnostic analysis, the QMS dysfunctions most frequently faced by the call center industry were identified. Knowing the causes that determine non-quality, remedial and quality improvement solutions presented in the conclusions section were formulated. [ABSTRACT FROM AUTHOR]

Copyright of Jurnal Nusantara Aplikasi Manajemen Bisnis is the property of Universitas Nusantara PGRI Kediri and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

This study identified patterns of significance and correlation in consumer satisfaction research across countries and became the subject of evaluation for future publications. The method used is bibliometric analysis. An analysis was conducted on 2,500 Dimensions.ai indexed publications, with the search keyword "consumer satisfaction" for 2012-2022. The data was processed and analyzed using VOSviewer to map the number of publications, main keywords, authors, affiliations, countries, and citation references. This research produced 182 items and 3 clusters for keywords, 120 items and 61 clusters for authors, 96 items and 8 clusters for affiliations, 43 items and 6 clusters for countries, and 81 items and 75 clusters for citation references. Consumer satisfaction research from 2012-2022 focuses more on factors influencing consumer satisfaction.

This study aims to determine the effect of brand image perception and interpersonal communication on consumer satisfaction either partially or simultaneously. This research design uses quantitative correlational research. The research instrument used is the Brand Image Perception Scale, Interpersonal Communication Scale, and Consumer Satisfaction Scale. There were 122 subjects involved in this study obtained using the accidental sampling technique. The data obtained were then analyzed using multiple regression analysis techniques. This means that simultaneously the two variables can predict high and low consumer satisfaction. This study indicates a positive influence between perceived brand image and interpersonal communication on consumer satisfaction in students using OVO E-wallet at the State University of Malang (p < 0.005; R Square 0.357).

Abstract Background Integrated care is a model recognised internationally, however, there is limited evidence about its usability in the community. This study aimed to elicit community and provider views about integrated care and how implementation could meet their healthcare needs in a new hospital. Methods Using a qualitative approach, consumer and provider views on the strengths, barriers and enablers for integrated care were collected via a series of online workshops and supplementary interviews. Results A total of 22 consumers and 49 providers participated in 11 focus groups; all perceived integrated care to be an accessible and efficient model that offers a high level of care which enhanced staff and patient well-being. Providers expressed concerns about longer waiting times and safety risks associated with communication gaps and insufficient staff. Enablers include supporting consumers in navigating the integrated care process, co-ordinating and integrating primary care into the model as well as centralising patient electronic medical records. Discussion Primary, tertiary and community linkages are key for integrated care. Successful interoperability of services and networks requires an investment in resources and infrastructure to build the capability for providers to seamlessly access information at all points along the patient pathway. Conclusion Integrated care is perceived by consumers and providers to be a flexible and patient-focused model of healthcare that offers benefits for a hospital of the future.