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Your search keyword '"Wal-Mart Stores Inc. -- Customer relations"' showing total 231 results
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231 results on '"Wal-Mart Stores Inc. -- Customer relations"'

151. Wal-Mart rolling out tech support for shoppers

Subjects
Wal-Mart Stores Inc. -- Services, Wal-Mart Stores Inc. -- Customer relations, Wal-Mart Stores Inc. -- Planning, Discount stores -- Services, Discount stores -- Customer relations, Discount stores -- Planning, Company business planning, Business, international, News, opinion and commentary
Abstract

Wal-Mart Stores Inc is offering a new support service to help shoppers set up consumer electronics in their homes, posing a new challenge to rival Best Buy Co Inc. Wal-Mart [...]

Published
2009

153. Secret Shopper Scam

Subjects
Discount stores -- Customer relations, Wal-Mart Stores Inc. -- Customer relations
Abstract

Byline: Daniel Gilbert Jan. 24--When the check for nearly $3,000 came in the mail, Billy Dozier's first thought was, did I do any work for a college of music in […]

Published
2009

154. Club gets high marks in Rx satisfaction, pricing

Subjects
Wal-Mart Stores Inc. -- Customer relations, Target Corp. -- Customer relations, Wal-Mart Stores Inc. Sam's Club -- Customer relations, Discount stores -- Customer relations, Pricing, Department stores -- Customer relations, Drugstores -- Customer relations, Warehouse stores, Product price, Business, Pharmaceuticals and cosmetics industries, Retail industry
Abstract

ISSAQUAH, Wash. -- Costco's pharmacies have consistently ranked among the leaders in various surveys that look at customer satisfaction levels and prescription pricing. In the J.D. Power and Associates U.S. [...]

Published
2012

155. Satisfying customers is the objective

Subjects
Wal-Mart Stores Inc. -- Customer relations, Discount stores -- Customer relations, Customer satisfaction, Business, Retail industry
Abstract

BENTONVILLE, Ark.--By the mid-'70s the concept that customer service was essential to Walmart's continued success was ingrained in the company's 5,800 associates. A primary aim of the chain had always [...]

Published
2012

156. Customer Satisfaction Study Predicts Merry Outlook for Some Top E-Retailers; Others Will Struggle in 2009

Subjects
Wal-Mart Stores Inc. -- Customer relations, Circuit City Stores Inc. -- Customer relations, The Home Depot Inc. -- Customer relations, Neiman Marcus Group Inc. -- Customer relations, Discount stores -- Industry forecasts, Discount stores -- Customer relations, Specialty stores -- Industry forecasts, Specialty stores -- Customer relations, Building materials industry -- Industry forecasts, Building materials industry -- Customer relations, Department stores -- Industry forecasts, Department stores -- Customer relations, Online shopping, Customer satisfaction, Online shopping, Business, Business, international
Abstract

Websites for Amazon, Wal-Mart, HP, Target Improve, Predicting Strong 2009; HSN, Gap, Circuit City Websites Decline ANN ARBOR, Mich. -- A study of customer satisfaction with top retail websites during [...]

Published
2008

159. BRIEF: Costco, Macy's customers are most loyal, survey says

Subjects
Wal-Mart Stores Inc. -- Customer relations, Safeway Inc. -- Customer relations, Wal-Mart Stores Inc. Sam's Club -- Customer relations, Discount stores -- Surveys, Supermarkets -- Customer relations, Supermarkets -- Surveys, Discount stores -- Customer relations, Warehouse stores -- Surveys, Consumer behavior -- Surveys, Department stores -- Customer relations, Department stores -- Surveys, Business, Business, regional, General interest
Published
2008

161. EDITORIAL: The power and influence of Wal-Mart: Wal-Mart recognizes that low-low prices alone won't keep shoppers loyal. Its new responsible global-citizen image is appealing

Subjects
Wal-Mart Stores Inc. -- Customer relations, Discount stores -- Customer relations, Energy conservation -- United States, Business, Business, regional, General interest
Abstract

Jan. 27--The Wal-Marting of the world continues and, for once, this might not be such a bad thing. Wal-Mart CEO Lee Scott last week pledged to use the retail giant's [...]

Published
2008

162. Layaway comes back

Subjects
Wal-Mart Stores Inc. -- Customer relations, Discount stores -- Customer relations, Business, Retail industry
Abstract

Walmart has decided to reinstitute its layaway payment plan for the holidays, a policy it had abandoned in 2006. At the time, the company explained that so many customers were [...]

Published
2011

163. More connections with shoppers is the key

Subjects
Wal-Mart Stores Inc. -- Customer relations, Discount stores -- Customer relations, Sales promotions -- Methods, Business, Retail industry
Abstract

BRISBANE, Calif. -- Walmart's multichannel strategy is designed to give its customers access to the company's offerings in whatever way best meets their needs. Shoppers can connect with the retailer [...]

Published
2011

164. On your side

Author

Miyashiro, Marla

Subjects
Wal-Mart Stores Inc. -- Customer relations, Consumer complaints, Discount stores -- Customer relations, Business, Computers and office automation industries
Abstract

I BOUGHT AN Acer Aspire laptop and an extended warranty from Walmart three years ago. Recently z sent the unit to Walmart's service center for a case repair that they [...]

Published
2011

165. Tupelo mall, police focus on keeping shoppers safe

Subjects
Wal-Mart Stores Inc. -- Safety and security measures, Wal-Mart Stores Inc. -- Customer relations, Discount stores -- Customer relations, Shopping malls, Business, Business, regional, General interest
Abstract

Dec. 7--TUPELO -- When Lawanda Ferguson shops, she seldom thinks about her safety. 'If something's going to happen, it's going to happen, and there's not a lot you can do,' [...]

Published
2007

166. Retail slump: Is economy or bad service to blame?: On one hand, experts say housing problems have slowed sales. But on the other hand, other experts blame poor customer relations

Subjects
Wal-Mart Stores Inc. -- Customer relations, Discount stores -- Customer relations, Discount stores -- Economic aspects, Customer service, Customer relationship management, Customer service, Support services, Customer relationship management, General interest, News, opinion and commentary
Abstract

Oct. 20--Warm weather across the country has weakened the season's apparel sales. An iffy economy beset with credit and housing problems has dampened spending. And there's no absolutely-gotta-have-it toy to [...]

Published
2007

167. Web site tells visitors to stop complaining, start acting: County residents suggest steps people can take to improve their world

Subjects
Wal-Mart Stores Inc. -- Customer relations, Discount stores -- Customer relations, Web sites, Company Web site/Web page, Business, Business, regional, General interest
Abstract

Jun. 13--NIAGARA FALLS -- Eric Ruest and Matt Zambito don't shy from controversial subjects. The Niagara County residents have taken on clergy and sex, Wal-Mart and the country's drinking age [...]

Published
2007

169. Low prices top driver of customer loyalty

Subjects
Wal-Mart Stores Inc. -- Customer relations, Discount stores -- Customer relations -- Prices and rates, Automobile racing drivers, Customer loyalty, Company pricing policy, Business, Retail industry
Abstract

Low prices have replaced customer service as the top driver of customer loyalty in the retail industry, according to a new study by Colloquy, the research division of LoyaltyOne. The [...]

Published
2010

170. Wal-Mart tests customer loyalty by dropping layaways

Subjects
Kmart Holding Corp. -- Customer relations, Wal-Mart Stores Inc. -- Customer relations, Discount stores -- Customer relations, Consumer behavior, Customer loyalty, Business, Business, regional, General interest
Published
2006

171. Small towns try to keep shoppers

Subjects
Wal-Mart Stores Inc. -- Customer relations, Discount stores -- Customer relations, Business, Business, regional, General interest
Abstract

Aug. 3--While Odessa retailers are looking to make a nice score from this weekend's state sales tax holiday, some smaller communities are hoping to keep whatever money they can from [...]

Published
2006

173. Walmart beautifies Web offerings

Author

Alexander, Antoinette

Subjects
Wal-Mart Stores Inc. -- Service introduction, Wal-Mart Stores Inc. -- Company forecasts, Wal-Mart Stores Inc. -- Customer relations, Discount stores -- Service introduction, Discount stores -- Company forecasts, Discount stores -- Customer relations, Company service introduction, Company business forecast/projection, Business, Pharmaceuticals and cosmetics industries, Retail industry
Abstract

BRISBANE, Calif. -- Retail giant Walmart is looking to make shopping even easier with the launch of a new at-home delivery option on thousands of health-and-beauty products purchased online--a move [...]

Published
2009

174. Plugged in: the retail community sounds off on industry events

Author

Anderson, George

Subjects
Private labeling -- Excerpts, Private labeling -- Supply and demand, Retail industry -- Excerpts, Retail industry -- Forecasts and trends, Discount stores -- Excerpts, Discount stores -- Services, Discount stores -- Customer relations, Discount stores -- Marketing, Market trend/market analysis, Company marketing practices, Wal-Mart Stores Inc. -- Services, Wal-Mart Stores Inc. -- Customer relations, Wal-Mart Stores Inc. -- Marketing
Abstract

Each business morning on RetailWire.com, retail industry execs get plugged in to the latest industry news and issues with key insights from a "BrainTrust" of retail industry experts. Here are […]

Published
2009

175. Wal-Mart a proven leader

Author

Kuznia, Rob

Subjects
Wal-Mart Stores Inc. -- Human resource management, Wal-Mart Stores Inc. -- Donations, Wal-Mart Stores Inc. -- Customer relations, Discount stores -- Human resource management, Discount stores -- Donations, Discount stores -- Customer relations, Vendor relations -- Evaluation, Company personnel management, Vendor relations, Business, Business, general, Ethnic, cultural, racial issues/studies
Published
2009

176. La fracture Wal-Mart

Author

Berard, Diane

Subjects
Wal-Mart Stores Inc. -- Labor relations, Wal-Mart Stores Inc. -- Customer relations, Wal-Mart Stores Inc. -- Company sales and earnings, Wal-Mart Stores Inc. -- Company forecasts, Discount stores -- Labor relations, Discount stores -- Customer relations, Discount stores -- Company sales and earnings, Discount stores -- Company forecasts, Company earnings/profit, Company business forecast/projection, Business, Business, general, Business, international
Published
2008

177. Customers never tire of great service

Author

Janet, Bob

Subjects
Nordstrom Inc. -- Customer relations, Wal-Mart Stores Inc. -- Customer relations, Department stores -- Customer relations, Business, Computers and office automation industries, Electronics and electrical industries
Abstract

Nordstrom Inc. department stores are popular for their great customer service. The company is also reputed for its return policy. Comparisons between Nordstrom and Wal-Mart stores are also discussed.

Published
2008

178. Wal-Mart offers unbanked shoppers financial products

Author

Kabel, Marcus

Subjects
Wal-Mart Stores Inc. -- Service enhancement, Wal-Mart Stores Inc. -- Customer relations, Customer relationship management -- Methods, Discount stores -- Customer relations, Discount stores -- Service enhancement, Customer relationship management, Advertising, marketing and public relations, Business
Abstract

The plans of Wal-Mart Stores Inc. to provide financial services to customers that do not have bank accounts are discussed.

Published
2007

179. Netflix, QVC.com Lead in customer satisfaction

Subjects
ForeSee Results -- Customer relations, ForeSee Results -- Market research, J.C. Penney Corporation Inc. -- Customer relations, J.C. Penney Corporation Inc. -- Market research, Wal-Mart Stores Inc. -- Customer relations, Wal-Mart Stores Inc. -- Market research, Amazon.com Inc. -- Customer relations, Amazon.com Inc. -- Market research, QVC Inc. iQVC -- Customer relations, QVC Inc. iQVC -- Market research, Computer software industry -- Customer relations, Computer software industry -- Market research, Department stores -- Customer relations, Department stores -- Market research, Discount stores -- Customer relations, Discount stores -- Market research, Computer services industry -- Customer relations, Computer services industry -- Market research, Customer satisfaction, Computer services industry, Marketing research, Business, Retail industry
Abstract

Netflix and QVC.com top the list when it comes to satisfying their site visitors, while PCMall and PCConnection.com have 'the most opportunity for improvement,' according to the Top 100 Online [...]

Published
2007

180. The greening of Wal-Mart

Author

Goodbaum, David

Subjects
Wal-Mart Stores Inc. -- Marketing, Wal-Mart Stores Inc. -- Customer relations, Marketing management -- Methods, Discount stores -- Marketing, Discount stores -- Customer relations, Company marketing practices, Advertising, marketing and public relations, Business, Business, international
Abstract

The marketing challenges faced by Wal-Mart Stores Inc., and the strategies adopted by them to overcome customer grievances are discussed.

Published
2006

181. Sit, shake, shop: some stores thankfully, are going to the dogs

Author

Field, Katherine

Subjects
The Home Depot Inc. -- Customer relations, Wal-Mart Stores Inc. -- Customer relations, Building materials industry -- Customer relations, Discount stores -- Customer relations, Pet boarding facilities -- Forecasts and trends, Market trend/market analysis, Business, Retail industry
Abstract

Bear Field is not a typical Home Depot shopper. At age 4, the German shepherd is significantly younger than the average shopping age and, while his household income qualifies, his [...]

Published
2006

182. Object lessons from Wal-Mart

Author

Kuhn, Mary Ellen

Subjects
Discount stores -- Management, Discount stores -- Customer relations, Discount stores -- Mergers, acquisitions and divestments, Retail industry -- Mergers, acquisitions and divestments, Company business management, Company acquisition/merger, Wal-Mart Stores Inc. -- Management, Wal-Mart Stores Inc. -- Customer relations, Wal-Mart Stores Inc. -- Mergers, acquisitions and divestments
Abstract

I'm a big believer in attempting to learn from the experiences of others, especially when they're way smarter and savvier than I am. It's no doubt safe to assume that […]

Published
2006

183. Food aisle feeds off nutrition counseling

Subjects
Wal-Mart Stores Inc. -- Services, Wal-Mart Stores Inc. -- Customer relations, Discount stores -- Services, Discount stores -- Customer relations, Nutrition counseling -- Services, Business, Pharmaceuticals and cosmetics industries, Retail industry
Abstract

Driven by the 'you are what you eat' principle, the food-pharmacy link is an important strategic connection for Wal-Mart. And while the distance between food and pharmacy is considerable in [...]

Published
2005

184. Merchandising, events drive OTC sales

Author

Eder, Rob

Subjects
Wal-Mart Stores Inc. -- Services, Wal-Mart Stores Inc. -- Customer relations, Discount stores -- Services, Discount stores -- Customer relations, Over-the-counter markets -- Evaluation, Business, Pharmaceuticals and cosmetics industries, Retail industry
Abstract

Of the myriad categories that link back to pharmacy through the Wal-Mart health and wellness connection, none is more tangible or more pronounced than over-the-counter remedies. Certainly, the category benefits [...]

Published
2005

185. Clinic concept undergoes testing

Author

Troy, Mike

Subjects
Wal-Mart Stores Inc. -- Customer relations, Wal-Mart Stores Inc. -- Management, Clinics -- Management, Discount stores -- Customer relations, Discount stores -- Management, Company business management, Business, Pharmaceuticals and cosmetics industries, Retail industry
Abstract

The concept of providing non-urgent health care in a retail setting is an idea that is here to stay, and Wal-Mart is in the process of determining which approach will [...]

Published
2005

186. Advanced economics: study casts Wal-Mart in a positive light

Author

Troy, Mike

Subjects
Wal-Mart Stores Inc. -- Human resource management, Wal-Mart Stores Inc. -- Company sales and earnings, Wal-Mart Stores Inc. -- Customer relations, Wal-Mart Stores Inc. -- Compensation and benefits, Discount stores -- Human resource management, Discount stores -- Company sales and earnings, Discount stores -- Customer relations, Discount stores -- Compensation and benefits, Company personnel management, Company earnings/profit, Business, Retail industry
Abstract

Wal-Mart's domestic expansion efforts, under increasing opposition in recent years, received a major boost earlier this month with the release of a landmark study documenting the company's positive economic impact [...]

Published
2005

187. Playing fair: suppliers shed a new light on Wal-Mart

Author

Rivkin, Jill

Subjects
Discount stores -- Management, Discount stores -- Customer relations, Company business management, Wal-Mart Stores Inc. -- Management, Wal-Mart Stores Inc. -- Customer relations
Abstract

Often the biggest kid on the playground is perceived to be the bully. The situation is similar in our industry and the retail world, with Wal-Mart wearing the badge. When […]

Published
2005

188. Ten shoppers in Boston filed a lawsuit against Wal-Mart Stores alleging that employees targeted them as potential shoplifters based on their race

Subjects
Wal-Mart Stores Inc. -- Cases, Wal-Mart Stores Inc. -- Customer relations, Shoplifting -- Cases, Discount stores -- Cases, Discount stores -- Customer relations, Company legal issue, Business, Retail industry
Abstract

Ten shoppers in Boston filed a lawsuit against Wal-Mart Stores alleging that employees targeted them as potential shoplifters based on their race. The lawsuit, which covers five incidents that occurred [...]

Published
2005

189. First impressions

Author

Karrh, Jim

Subjects
Wal-Mart Stores Inc. -- Customer relations, Wal-Mart Stores Inc. -- Services, Wal-Mart Stores Inc. -- Human resource management, Customer service -- Evaluation, Customer service -- Management, First impression (Psychology) -- Management, Discount stores -- Customer relations, Discount stores -- Services, Discount stores -- Human resource management, Customer service, Support services, Company business management, Company personnel management, Business, Business, regional
Abstract

I GUESS IT WAS BOUND TO HAPPEN sometime. Last week, for the first time I could remember, the greeter at Wal-Mart failed to greet me. No, this snub was not [...]

Published
2005

190. As others see us

Author

Moritz, Gwen

Subjects
Wal-Mart Stores Inc. -- Customer relations, Target -- Customer relations, Discount stores -- Customer relations, Business, Business, regional
Abstract

'AH, WOULD SOME POWER the giftee gi'e us,' wrote the poet Robert Burns, 'to see ourselves as others see us.' I've been taking note of the various ways others (that [...]

Published
2005

191. Wal-Mart is getting out of the DVD-rental business

Subjects
Wal-Mart Stores Inc. -- Mergers, acquisitions and divestments, Wal-Mart Stores Inc. -- Customer relations, Netflix Inc. -- Mergers, acquisitions and divestments, Computer services industry -- Mergers, acquisitions and divestments, Discount stores -- Mergers, acquisitions and divestments, Discount stores -- Customer relations, Computer services industry, Company acquisition/merger, Business, Retail industry
Abstract

Wal-Mart is getting out of the DVD-rental business. The chain is directing its customers to Netflix. Wal-Mart will promote Netflix on its Web site while Netflix will remind customers that [...]

Published
2005

192. How Wal-Mart, others can continue growing

Subjects
Wal-Mart Stores Inc. -- Services, Wal-Mart Stores Inc. -- Customer relations, Wal-Mart Stores Inc. -- Company forecasts, Discount stores -- Services, Discount stores -- Customer relations, Discount stores -- Company forecasts, Company business forecast/projection, Business, Retail industry
Abstract

COLUMBUS, Ohio -- Wal-Mart Stores Inc. excels in providing its customers with the ultimate destination for low-cost replenishment shopping. For it to reach its ambitious goals for growth in the [...]

Published
2005

193. Customer, vendor relations make up beauty strategy

Author

Alexander, Antoinette

Subjects
Wal-Mart Stores Inc. -- Customer relations, Discount stores -- Customer relations, Business, Pharmaceuticals and cosmetics industries, Retail industry
Abstract

Armed with robust proprietary technology, Wal-Mart has mastered the art of understanding how best to serve shoppers and its health and beauty department is no exception. With enticing price promotions [...]

Published
2005

194. Wal-Mart grows its apparel segment

Subjects
Wal-Mart Stores Inc. -- Company sales and earnings, Wal-Mart Stores Inc. -- Growth, Wal-Mart Stores Inc. -- Customer relations, Discount stores -- Company sales and earnings, Discount stores -- Growth, Discount stores -- Customer relations, Company growth, Company earnings/profit, Business, Retail industry
Abstract

Wal-Mart Store's next big growth segment, according to a recent research report from Moody's Investors Services, is apparel and accessories. The expectation, not surprisingly, is for massive clout. * Wal-Mart's [...]

Published
2005

195. 'Freshness belongs to the customers'

Subjects
Wal-Mart Stores Inc. -- Customer relations, Discount stores -- Customer relations, Business, Retail industry
Abstract

BENTONVILLE, Ark. -- When it comes to choosing where to do the bulk of their grocery shopping, a critical factor in most consumers' decision-making process is the quality of a [...]

Published
2005

196. Mars Advertising Selects New SVP, Client Service and eCommerce

Subjects
Wal-Mart Stores Inc. -- Customer relations, Procter & Gamble Co. -- Customer relations, Electronic commerce, Discount stores -- Customer relations, Advertising, Soap and cleaning agents industry -- Customer relations, Electronic commerce, Business, Business, international, Telecommunications industry
Abstract

Allan Peretz has joined MARS Advertising as Senior Vice President, Client Service and eCommerce. According to a release, Peretz will have client service responsibility for Walmart and will also lead [...]

Published
2013

197. Rise in National Customer Satisfaction Shored Up by Strong Public and Moderate Private Sector Gains

Subjects
Wal-Mart Stores Inc. -- Customer relations, The ODP Corp. -- Customer relations, Discount stores -- Customer relations, Office equipment and supplies industry -- Customer relations, Customer satisfaction, Government, Political science
Abstract

By a News Reporter-Staff News Editor at Politics & Government Week -- The national customer satisfaction benchmark gains 0.5% to 76.3 on a scale of 0 to 100 for the [...]

Published
2013

198. O-T-C emphasis part of formula

Subjects
Wal-Mart Stores Inc. -- Customer relations, Drugstores -- Customer relations, Business, Retail industry
Abstract

BENTONVILLE, Ark. -- The ability to sell prescription drugs at low prices and give patients superior service is only part of what has made Wal-Mart's pharmacy operation so successful. Over-the-counter [...]

Published
2004

199. Pharmacy, health care go hand in hand at Wal-Mart

Subjects
Wal-Mart Stores Inc. Sam's Club -- Alliances and partnerships, Wal-Mart Stores Inc. Sam's Club -- Management, Wal-Mart Stores Inc. -- Alliances and partnerships, Wal-Mart Stores Inc. -- Service enhancement, Wal-Mart Stores Inc. -- Customer relations, Discount stores -- Alliances and partnerships, Discount stores -- Service enhancement, Discount stores -- Customer relations, Company business management, Business, Retail industry
Abstract

BENTONVILLE, Ark. -- Shoppers across America are increasingly looking to Wal-Mart for their health care needs, and the retailer is responding by offering consumers the utmost in service at its [...]

Published
2004

200. Customer service key to success

Subjects
Wal-Mart Stores Inc. -- Customer relations, Discount stores -- Customer relations, Business, Retail industry
Abstract

BENTONVILLE, Ark. -- Wal-Mart's relationship with the people who shop its stores is shaped not only by what the retailer has to offer by way of merchandise and prices, but [...]

Published
2004

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