151. A Qualitative Needs Assessment for Development of a Cultural Consultation Service
- Author
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Jo Ann Johnson, Donald M. Hilty, Robert E. Hales, Hendry Ton, and Alan K. Koike
- Subjects
Matching (statistics) ,Health (social science) ,Quality Assurance, Health Care ,020205 medical informatics ,education ,Ethnic group ,Language barrier ,Psychiatric Department, Hospital ,Workload ,02 engineering and technology ,California ,03 medical and health sciences ,0302 clinical medicine ,Nursing ,0202 electrical engineering, electronic engineering, information engineering ,Humans ,Medicine ,030212 general & internal medicine ,Referral and Consultation ,Service (business) ,Health Services Needs and Demand ,business.industry ,Mental Disorders ,Cultural Diversity ,Professional-Patient Relations ,Focus Groups ,Focus group ,Mental health ,Community Mental Health Services ,Psychiatry and Mental health ,Ethnopsychology ,Organizational Case Studies ,Needs assessment ,Clinical Competence ,Cross-cultural psychiatry ,business ,Needs Assessment - Abstract
Cross-cultural mental health services were assessed using qualitative interviews and focus groups of 43 mental health clinicians and program directors in one of the most ethnically integrated cities in the US. The commonly used strategy of ethnic matching between clinician and patient was found to be difficult to effectively apply to an ethnically diverse and highly integrated patient population. Information from cultural-competency training was also found to be difficult to apply, particularly due to time limitations and language barriers. Implementation of a cultural consultation service, which uses in-depth cultural evaluations and case-based learning, may help bridge these service gaps.
- Published
- 2005
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