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The research aimed to identify the factors most strongly determine consumers’ perception of agricultural products. The study was conducted using an online questionnaire made available on the most popular social networking site in Poland (Facebook) in groups of residents of the 16 voivodships of Poland. The survey verified the importance of the respondents’ beliefs about the modernity of agriculture, organic farming, and farmers’ presence in social media perception of agricultural products. Research has shown that in the perception of the quality of agricultural products, their ecological character, nutritional value, and availability of information on the course of the production process are of particular importance. The respondents’ interests in the system of production processes focused mainly on the welfare of farm animals and the impact of agricultural activity on the natural environment. Socially responsible, ecological agriculture, which is present in social media, was combined with modernity. The research also revealed the potential of social media as a direct sales channel for agricultural products. Respondents also found social media an effective marketing tool for agricultural products.

Research purpose. The paper examines how to successfully adapt the existing business model, develop and introduce a new program in a company and gain new customers.

Massively embraced during Covid-19, the digital environment remains one of the key components of our life for various activities. From working to studying, socializing to shopping in what is called the ‘new normal’ post pandemic life. The Metaverse is taking this digital world to the next level through a 3D immersive virtual experience. Identified as one of the biggest trends nowadays, The Metaverse concept raises a lot of questions from various perspectives such as business, social or psychological. The favorable forecasts about its evolution are built on quite attractive assumptions. The Metaverse will open a new, boundless world, full of possibilities that is also financially tempting by the anticipation of new revenue streams. As promising as this new world appears, there is still a flip side with a lot of ambiguity. This article looks at the opportunities and challenges of the Metaverse, through the lens of responsibilities that companies and authorities should take in the rise of this new world.

Nearly eighty-four percent (84%) of Americans look at restaurant reviews prior to dining at a new restaurant establishment. After a dining experience, less than thirty-six percent (36%) of restaurant goers leave sentiments, known as online reviews, regardless of whether a patron has a positive experience or a negative experience. Additionally, the food and restaurant industry is the third largest industry Americans spend their household budget toward. This study proves restaurant-goers read and are significantly influenced by positive and negative quantitative online reviews, which are customer sentiments from previous diners. Utilizing a voluntary sample of participants who admit they look at restaurant reviews online prior to dining at, or ordering from, a new establishment, the researcher is able to conclude specific findings from survey results and recommend small to medium sized, local, and non-franchise restauranteurs prioritize a strong and positive online review presence as a cost-effective strategy in acquiring new customers. [ABSTRACT FROM AUTHOR]

Efforts to guarantee legal protection and certainty as well as to avoid conflicts of interest as a result of using banking services, especially in banking credit services that carry out economic functions through actions that are suspected of being a misuse of circumstances and can result in losses for consumers. The study uses an analytical method with an empirical juridical approach or legal sociology, privileges and commitments contained in Article 4 of the Shopper Security Act, as follows: 1) The option to solace, security, and wellbeing in consuming merchandise or potentially benefits; 2) The option to pick products and additionally benefits and acquire said products as well as administrations under the swapping scale and the circumstances and certifications guaranteed; 3) Right to right, self-evident and fair data in regards to the circumstances and certifications of merchandise or potentially benefits; 4) The option to have their perspectives and protests found out about the merchandise as well as administrations utilized; 5) The option to get legitimate backing, insurance, and endeavors to determine purchaser insurance debates; 6) The option to get direction and shopper schooling; 8) The option to be dealt with or served appropriately and truly and not biased; h. The option to get pay, pay, or potentially repayment if the products as well as administrations got are not by the arrangement or not as they ought to be; 9) The rights are managed in the arrangements of different guidelines and rules. [ABSTRACT FROM AUTHOR]

Customers have a tendency of need for confirmation when it comes to product quality and its features so that they are able to get maximum benefits for their money, there is an automatic cost and benefit analysis going on in the mind of the customers while selecting the product. Online testimonials are the most convenient source of fulfilling that need for confirmation which either make a customer trust a brand or vice versa. This study explores the role of online testimonials when it comes to brand trust, it strives to explore various aspects of the online testimonials which contribute in the pre-purchase phase perceptual development of the customer, furthermore Expectancy disconfirmation model was utilized as a theoretical foundation. Data was collected through semi-structured In-depth interviews which were taken from habitual online shoppers of Karachi. The data was analyzed through Nvivo to identify codes, from the codes, categories were extracted, and the categories were refined to extract final themes. The paper identifies certain the tendency of the role of online testimonials when it comes to brand trust along with some elements of online testimonials that customer deems important for decision making. [ABSTRACT FROM AUTHOR]

Copyright of Journal Hawalah is the property of Publikasiku and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

This paper is a synthesis of several theoretical works on the pros and cons of digital banking services. The objective is to allow future users of digital banking services to have a clearer idea of the pros that these services can offer. In fact, pros are many: availability, mobility, time saving, ease of access to services, autonomy in the relationship with the bank, reducing banking service prices and increasing interest rates on deposits, online bill payment, knowing about bank products, non-discrimination of technology and environment friendly. As for cons, they include: absence of human contact, complexity, fear of insecurity, no or slow internet connection, limited scope of the services offered, unnecessary letters and notifications and high using costs. [ABSTRACT FROM AUTHOR]

Copyright of Adab Al-Kufa is the property of Republic of Iraq Ministry of Higher Education & Scientific Research (MOHESR) and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Throughout its history, marketing has relied on the ingestion of new types of customer data and the translation of this data into ever-more-effective methods for engaging and targeting customers. Different marketing approaches have been used to the focus on customer digital segmentation: relationship marketing, experience marketing, and more recently, attempts at "collaborative" marketing. The goal of customer segmentation is to more successfully encourage specific segments to make repeat purchases. The transition to social networking marketing including social customer relations management, problems of social CRM, however, has not been without major drawbacks, much like previous approaches. While social media's advent and the way it has been used for marketing purposes have created the potential for more ways to track and categorise consumer behaviour, this paper emphasises how all but a few specific marketing strategies have limitations when it comes to "making up" successful markets. [ABSTRACT FROM AUTHOR]

Good public service is one indicator of the success of a government in providing satisfaction for the community. Along with the development of information technology, the government is also trying to improve public services by developing information systems that make it easier for people to make complaints or complaints about public services. This research aims to develop an information system that can improve the receipt and handling of customer complaints on public services. The method used in this research is the waterfall method. Data will be collected through interviews with relevant parties in public services, direct observation of the existing complaint system, and literature study related to the development of information systems. The results of this research are expected to produce an effective and efficient information system in receiving and handling customer complaints in public services. In this case, the information system can facilitate customers in making complaints, as well as speeding up the handling process and responses from related parties. So that it is expected to increase customer satisfaction with the public services provided. [ABSTRACT FROM AUTHOR]

Copyright of Revista Telos is the property of Revista Telos and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of Jurnal Ekonomi Syariah Teori dan Terapan is the property of Universitas Airlangga and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

This study used customers' experiences to assess the role of social media marketing (SMM) efforts in increasing online customer-based loyalty in the banking sector in Jordan, and using the two main components of the TAM model, perceived the ease of use and perceived usefulness, to understand the relationship. Data were gathered through an online survey with 329 respondents through online banking services in Jordan. A test of the structural equation model (SEM) indicated that perceived usefulness strongly affects electronic word of mouth (EWM), informativeness (INF), and social media features (SMF); and perceived ease of use is indirectly linked to these factors. Behavioral intention is strongly affected by both the perceived usefulness and the ease of use of online banking services. Based on the self-proposed model, e-marketing has impacted customers' bank loyalty regarding its online services, and the role of social media marketing has remained very important to enhancing customer-based loyalty. This study contributes to the literature by integrating SMF, EWM, and INF in a single framework. It also provides managerial implications and guides for scholars, managers, and practitioners in e-marketing to use customers' experience to increase customer loyalty. Further research and suggestions are offered. [ABSTRACT FROM AUTHOR]

Purpose: to present the possibilities of using the CSI (Customer Satisfaction Index) method to manage relations with customers as one of the stages of managing company's stakeholders. Project/ methodology/ approach: the studies were carried out in two stages. The first stage comprising a direct interview was used to identify the criteria used by the customers of agricultural products when choosing a supplier. In the second stage, after the criteria were grouped with the use of questionnaires, their order of importance was determined. Findings: the method of reaching to the customers used in the study relies on the application of the main criteria that they take into account in their decisions. These are: freshness, flavour, price and appearance of the product. Perception of these criteria is important for the studied entity on account of the specific location of the sales point. Study Limitations/Implications: the proposed method was tested with respect to the selected business entity. In the next stages, it is necessary to test its application in other industries in order to receive a broader range of the picture about perception of key stakeholders by the organisation. The results show critical points to which the company resources should be assigned in order to improve customer satisfaction and loyalty. Practical Implications: the received results may be a prompt for the studied company and may indicate directions of development of stakeholder management, along with the areas that should be improved in this respect. Independent and uniform measurement characteristics of the studied model constitute a useful tool for carrying out a systematic comparative analysis in time. It also provides information about the weak and strong sides of the company in the opinions of its customers. Social Implications: the paper indicates the possibility of reciprocal impact of the main sides of the process: the customer and the company. The studies indicate the possibility of using the CSI method for the first stage of managing the relations with the customers, namely learning the degree of validity of various criteria when purchase decisions are made. Thanks to the use of the CSI method, it is possible to determine an efficient strategy of impact on the customers, using the criteria that are of major importance for them. Originality/Value: the authors made an attempt at using a tool from the realm of the CSI quality management for the process of managing a company's stakeholders. This is possible by learning the importance of the individual criteria which are guiding the customers' purchase decisions. This may inspire the companies to use the tool in the process of stakeholder management. [ABSTRACT FROM AUTHOR]

The authors of this study aimed to evaluate the links between corporate social responsibility (CSR) activities, trust, identification, and commitment to measure the impact of consumer perceptions of CSR initiatives on these three marketing outcomes (trust, identification, and commitment). A structured questionnaire was administered to 341 bank clients as part of an empirical study to examine the hypotheses. The study's proposed model was tested in the Indian banking industry and examined the use of the structural equation modeling (SEM) method in the AMOS program. According to the findings, consumers believe that CSR initiatives significantly affect two marketing outcomes (trust and identification). The findings of this study are useful in helping policymakers at various banking institutions comprehend the major impact that CSR initiatives have on influencing consumer behavior. This study provides a greater knowledge of how consumers view CSR and how that impression may affect marketing outcomes. [ABSTRACT FROM AUTHOR]

Over a period of time especially the contemporary era had induced the online or E-marketing. E-marketing can lead to frauds, trickery, lacerating, duplication and many unethical practices. The purpose of this article is to discover the extent of customers' apparent ethics and values adopted by supply chain patrons and e-marketers while dealing with customers wherein 200 customers were contacted in the Union Territory of Jammu & Kashmir and quested with the help of Likert scale questionnaire denoting the customers' apparent ethical practices adopted by supply chain parties/e-marketers for attaining response. The reliability and validity of data were assessed with the help of different measures. The exploratory factor analysis enumerated the variables into four factors, that is, safety, non-deception, dependability and privacy. The findings indicated that customers apparent supply chain ethics in e-marketing as moderately ethical and suggested for additional safety, privacy and dependability by designing ethical codes, disseminating the unethical practices of supply chain parties via media and positive responsibility of regulatory bodies in endorsing supply chain ethics in e-marketing in order to preserve stakeholders interest. The finding further suggested that adoption of ethical practices results in higher customer satisfaction; improved performance and positive and constructive words of mouth thus inducing trust, cooperation, commitment and loyalty to supply chain parties and e-marketers. Against this, the unethical practices lead to dissatisfied customers, poor performance and negative words of mouth for supply chain parties and e-marketers that can put stigma onto business image with its supply chain stakeholders. [ABSTRACT FROM AUTHOR]

Family firms' collaborative innovation is characterized by the so-called ability-willingness paradox i.e. they are less willing to engage in collaborations despite being more able to manage them for innovation purposes. In this paper, we introduce collaboration partner type and spatial proximity as two important boundary conditions of this paradox. We examine the differences in collaboration for innovation across different spatial proximities and partner types for small family and non-family firms. We use a large sample of 6272 small firms in the United Kingdom (UK) during 2002–2016 to show that this paradox is indeed not a universal phenomenon. Small family firms overcome their lower willingness when collaborating with customers within regional proximity and, based on their unique characteristics and superior ability to govern these collaborations, they are able to generate an innovation premium compared to small non-family firms. Plain English Summary: Open innovation constitutes a central strategy for small firms in general and for family firms. However, not all small firms are equally able to govern these collaborations. There are significant differences in the ways small family- and non-family firms innovate and collaborate with external partners, as well as the reasons why they do so. Our research demonstrated that the extent to which collaboration with external partners can be managed may relate to specific firm characteristics. We also showed that family firms' unique characteristics influence partner selection and the ability to govern collaborations with external partners, and thus make small family firms more likely to achieve an innovation output premium when collaborating with customers and within regional proximity. [ABSTRACT FROM AUTHOR]

Background: The availability of safe, healthy, and clean food in tourism places is essential to ensure customers’ satisfaction. Most previous studies focused on food safety practices among food handlers. However, personal food safety practices are needed to prevent foodborne diseases. Objective: This study aimed to identify the factors associated with food safety practices among people who visited Depok Beach. Methods: A quantitative approach was done on 211 Depok Beach visitors selected by the accidental sample method. This study was conducted from September to October 2022. Descriptive statistics, chi-square, and binary logistic regression were used for data analysis. Results: This study found that factors such as marital status, knowledge, and attitude were 2.8, 1.2, and 2.2 times, respectively, more likely to practice poor food safety practices. Conclusion: The food safety practice among visitors was less than average. The factors associated with food safety practices among visitors were marital status, knowledge, and attitude about food safety. Health promotion about food safety for customers is needed. Further studies could mix with the qualitative approach to get comprehensive findings.

Legal protection is an effort to protect the government with a number of existing regulations. The mobile banking breach phenomenon is an incident of cyber attack on a mobile banking application that results in illegal access to a user's account and causes significant losses, such as financial losses and one's personal data. This research aims to examine legal protection for customer losses caused by the breakdown of Mobile Banking according to Law Number 10 of 1998 concerning Banking. This type of research is normative juridical with data collection methods using literature/documents. Methods of data analysis using descriptive analytical method. The data used is secondary data. This research shows that legal protection for customer losses caused by the breakdown of Mobile Banking can be pursued by legal means to obtain customer rights by means of customer complaints, settlement through LAPSPI, adjudication, arbitration, civil lawsuits.

Business owners should look at it as a struggle of views. Customers strive to reduce everything to the simplest possible comparable level. Businesses, on the other hand, must strive to prevent this. If the prevention process is successful, the customer cannot make a reasonable comparison based on price alone. Create in the customer's mind the feeling that the business, product or service is different and success in the long run can be yours. Create in the client a sense of differences that have real value for him. The article has examples of perceived value and how it can be converted into better prices and greater profits. Before we can follow this topic, we need to know if pricing is an issue in your business. This article shows you several ways to find out if your prices are too low.

This study focuses on proactive managerial actions, reflecting the implementation of knowledge management in the context of the Covid-19 pandemic. Management was compelled by the Covid-19 pandemic, and the transformation of preliminary information into knowledge allowed its creation, sharing, and efficient use in the short term. The conceptual model of this study combines actions across three areas of influence in order to achieve a unified understanding of the knowledge among operational staff, management, and operational capacity. The results of this study reveal that knowledge dissemination, communication, and use of knowledge contribute to a unified operational response. Adaptability and operational capacity help implement knowledge management practices, make new products, share them with customers, and get through this pandemic context.

In the present article, a meta-analysis on the subject of business ethics is proposed. The issue has been a field of interest since the beginning of the early commerce forms, when the bartering was predominant, and was based on the principal of equal exchange. Many prominent philosophers and economists have taken an interest on the subject and have exposed theories regarding the concept of the business ethics, how has appeared and the evolution of it together with the development of the business environment. As mentioned, the subject has suffered many transformations as time has passed and it became more important once the globalization trending of the countries has also evolved. Nowadays, due to the interconnection between all the people, the companies must take great precaution in this subject, as the customers have also evolved and are paying more and more attention to the ethical aspects of their preferred companies.

Predictions of electricity demand such as connected power and the country's consumption of electrical energy continue to increase every year by population growth in Indonesia. This will cause the number of electricity customers to increase. PLN as a provider of electricity is important to predict long-term electricity demand as the direction of the company's economic policy to meet customer needs. This activity will be reviewed in the electricity distribution area of PT. PLN (PERSERO) Rayon Lhoksukon and its surroundings. Prediction of electricity demand is done through forecasting the number of electricity customers using the time series analysis method with regression from the previous data review from 2016 to 2019. The results show, the form of forecasting , results in the number of electricity customers in 2030 being 6005 customers or an average increase of 2 0.08%/year. The functional relationship between the number of subscribers and connected power is close to a straight line, approached by linear regression, in the form of , resulting in connected power in 2030 being 6927851.4 VA or an average increase of 2.51%/year . Meanwhile , the functional relationship between the number of customers and consumption of electrical energy is close to a straight line, approached by linear regression, in the form of , resulting in electrical energy consumption in 2030 being 67580665.04 kWh or an average increase of 1.15%/year

For Russian companies, the majority of which only recently have approached philosophy of marketing, the research of customer behavior manipulation is becoming objectively necessary, as it can provide successful functioning in conditions of changing market, including changes caused by the pandemic. Today the theory of customer behavior manipulation is a theory of management that requires new approaches and that influences and regulates the format, possibilities and scales of goods and service consumption. The author investigates manipulation as a form of communication with customer, as an act of interaction and contact with him/her, including a set of methods allowing to impel the customer to buy at the moment of uncertainty expressed in hesitation and questionable choice. The article pays special attention to the most important and effective methods of influencing patterns and preferences of customer behavior and underlines the role of manipulative technologies used by marketers to transform customer behavior. The author gives characteristic to current manipulative technologies and at the same time highlights possible prospects and expediency of developing new efficient manipulations to attract digital natives, who become a priority target group of consumer market.

Genetically modified food (GMF) is one of the most debated issues in the food market. There has been considerable interest from both academic researchers and policy makers regarding the antecedents and consequences of the commercial adoption of GMF applications. Conceptually, GMF can be defined as “Genetically modified (hereafter GM) foods are produced from genetically modified seeds or ingredients derived from plants or animals whose DNA has been manipulated using genetic engineering methods” [1, p. 2861]. However, only a limited number of studies have tested the related issues of GMF products from a customer perspective. Thus, this project intends to discover and examine the main drivers and hindrances in predicting customers’ intention and buying decision behaviour in developing Arabian countries (i.e., Jordan). A diffusion of innovations (DOIs) model was selected as the theoretical basis for the current study project. A field survey study was conducted to collect the requested quantitative data from a convenience sample of Jordanian customers. Statistical results largely supported the role of relative advantage, compatibility, trialability, social approval, awareness, perceived risk and price value on the behavioural intention to adopt GMF products, which in turn significantly predicted actual adoption behaviour. The results of the current project will hopefully expand the current academic understanding of the main factors that predict Jordanian customers’ perception and adoption of GMF products.

Purpose – This research examines and investigates the importance of sustainable business profit through customers and its impacts on three key business domains: technology-innovation-service (TIS). The main goal was to see what were the interrelationships of business-consumers and consumers-business analysis to have a sustainable profit based on the models: Innovation and Growth Teams (IGT), Innovative Customer Relationship Management (ICRM), Business-to-Consumer (B2C), Customer Service and Support (CSS), Customer Service Technology (CST), and Multidimensional Scaling model (MDS) or the factors (F1–F14). Were these factors important to businesses and which variables had the greatest impact on sustainable profit through consumer evaluation during purchase? Research methodology – This research was carried out on manufacturing, service, and distribution businesses (consumer-business analysis) and consumers (business-consumer analysis) in 200 businesses and consumers, through the completion of the online questionnaire and the meeting with the business managers, considering the same variables during the period (2019–2022). The data processing was done through (SPSS Statistics 23) using tests and econometric analysis (descriptive, factorial, reliability, multiple regression, and multidimensional scaling analysis) the model shows that all factors have great effects on sustainable business profit through consumers. Findings – However, it is suggested that of great importance for a sustainable business profit through customers are: the behavior of workers and staff, handling requests faster, business support before and after purchase, providing information applications (discount, usage, term of the expiration date, product content, payment methods as well as the provision of transport by the business for consumers. Research limitations – The limitations of this research are only a certain number of variables, years, and the number of businesses, but for other analyses and research, researchers can take a larger number of variables, businesses, and/or countries using the same models. Practical implications – Based on the above questions, it was confirmed that a (TIS) through models will make the profit even more stable by strengthening the position of businesses in the market against their competitors. So, in this case there are still practical implications in three key business domains (TIS) technology, innovation, and services. Therefore, businesses should pay attention to these findings to have a sustainable business profit. Originality/Value – Research related to sustainable profit through consumers considering three key business domains technology, innovations, and services (TIS) has not been analyzed earlier in terms of consumers as buyers and businesses as providers of products and services.

In this paper, we discuss the results of our survey among 84 practitioners in order to understand practitioners' perspectives towards requirements engineering. We asked 28 questions to learn the practitioners' motivations, the techniques and technologies used for different activities, practitioners' experiences with customer involvement, and any challenges encountered. Some important results are as follows: the practitioners' top motivations are the precise communication of requirements and analyzing the requirements to detect issues. Most practitioners (i) insist on using natural languages, (ii) specify requirements as the use case and scenario descriptions, (iii) neglect using/transforming requirements for making high-level decisions and reasoning about requirements, (iv) neglect the specifications of quality requirements and their reasoning while considering quality requirements important, and (v) neglect any technologies for facilitating requirements engineering (e.g., meta-modeling technologies, formal verification tools, and advanced tools). Practitioners are challenged by the cost and effort spent in specifying requirements, the omissions of errors, misinterpretations of requirements and their incorrect (manual) transformations, and customers' lack of technical knowledge. With the survey results, practitioners can gain an awareness on the general perspectives, academics can trigger new research addressing the observed issues, and tool vendors can improve their tools with regard to the weaknesses determined. [ABSTRACT FROM AUTHOR]

Copyright of Techno.com is the property of Universitas Dian Nuswantoro, Fakultas Ilmu Komputer and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

The Municipal Savings and Credit Banks (MSCB) have become relevant in the financial market, providing easy access to credit from Small and Medium Enterprises (SMEs). Therefore, the research focuses on analyzing the level of financial sustainability of the SMEs in Peru 2010-2021. For this, the CAMEL method was used to identify the level of financial strength from the financial data available in the Superintendency of Banking and Insurance (SBI). The results reveal that the SMEs Arequipa and Huancayo lead the ranking, but the SMEs Del Santa and Paita show weakness in financial indicators such as profitability and risk of default. [ABSTRACT FROM AUTHOR]

This study presents a framework that captures the patterns amongst the four different dimensions of customers' brand experiences with robotics by connecting tourism and hospitality research with the humanities literature on micro-stories. By analyzing narratives on an emerging social platform, the study shows that behavioral and cognitive experiences could elicit affective experiences that act as an interface before sensory experiences. The framework presented in this study provides implications into how the different dimensions of brand experiences could influence the marketing strategies of hotels with robotics. [ABSTRACT FROM AUTHOR]

To maintain a competitive edge and satisfy customers in a way that fosters a long-term connection, manufacturers are changing their business model from one that is product-dominated to one that is customer-centric. Company performance is seen to be influenced by how complaints are handled. It is essential to look at a company's internal complaint handling management to identify the critical elements that affect how well complaints are handled in the manufacturing sector. We propose conducting a series of case studies with managers from different manufacturing organizations by participating in semi-structured, face-to-face interviews. [ABSTRACT FROM AUTHOR]

According to recent studies which show that there is a vast generation of data, this data can act as a resource to hackers to retrieve Personal Identifiable Information (PII) that can be used to perform any sort of fraudulent activities. For any organisation protecting their customer/client data is very much essential. It is also necessary to maintain integrity of the information that has been stored. This application provides protection and integrity to information provided by the customer/client. The paper discusses building a platform to help people to hire a professional in the same locality and also helps independent professionals or early professionals to work for customers. This platform will include professionals like electricians, plumbers, carpenters, housemaids etc. These professionals will be verified by collecting their identity proofs, so that if they try to pull off any sort of illegal activities, they could be tracked down. Thus, there is a sense of proof for the customers to use this platform and there will be no trust issues. There will be a separate page for these professionals to give their credentials to the platform and it will be added to the customer's platform. The customer will sign up to the platform and will be verified as well. After customer registration, based on their locality, professionals information in the same locality will be shown to them and based on the kind of work they are in need of, they can hire that person. The customers can know the past experiences of them from other customers who are using the same application. The customer can also find the contact information of professionals and communicate with them. Also, this platform enables customers to give feedback for the professionals which will increase the ratings of the professionals. The main objective of this work is to identify and popularise local independent professionals to show their expertise. [ABSTRACT FROM AUTHOR]

Copyright of Revista Foco (Interdisciplinary Studies Journal) is the property of Revista Foco and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Purpose – This research examines and investigates the importance of sustainable business profit through customers and its impacts on three key business domains: technology-innovation-service (TIS). The main goal was to see what were the interrelationships of business-consumers and consumers-business analysis to have a sustainable profit based on the models: Innovation and Growth Teams (IGT), Innovative Customer Relationship Management (ICRM), Business-to-Consumer (B2C), Customer Service and Support (CSS), Customer Service Technology (CST), and Multidimensional Scaling model (MDS) or the factors (F1–F14). Were these factors important to businesses and which variables had the greatest impact on sustainable profit through consumer evaluation during purchase? Research methodology – This research was carried out on manufacturing, service, and distribution businesses (consumer-business analysis) and consumers (business-consumer analysis) in 200 businesses and consumers, through the completion of the online questionnaire and the meeting with the business managers, considering the same variables during the period (2019–2022). The data processing was done through (SPSS Statistics 23) using tests and econometric analysis (descriptive, factorial, reliability, multiple regression, and multidimensional scaling analysis) the model shows that all factors have great effects on sustainable business profit through consumers. Findings – However, it is suggested that of great importance for a sustainable business profit through customers are: the behavior of workers and staff, handling requests faster, business support before and after purchase, providing information applications (discount, usage, term of the expiration date, product content, payment methods as well as the provision of transport by the business for consumers. Research limitations – The limitations of this research are only a certain number of variables, years, and the number of businesses, but for other analyses and research, researchers can take a larger number of variables, businesses, and/or countries using the same models. Practical implications – Based on the above questions, it was confirmed that a (TIS) through models will make the profit even more stable by strengthening the position of businesses in the market against their competitors. So, in this case there are still practical implications in three key business domains (TIS) technology, innovation, and services. Therefore, businesses should pay attention to these findings to have a sustainable business profit. Originality/Value – Research related to sustainable profit through consumers considering three key business domains technology, innovations, and services (TIS) has not been analyzed earlier in terms of consumers as buyers and businesses as providers of products and services. [ABSTRACT FROM AUTHOR]