151. Creating a Patient-Centered Health Care Delivery System: A Systematic Review of Health Care Quality From the Patient Perspective
- Author
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Tamim Rajjo, Nilay Shah, Khaled Mohammed, Mohammad Hassan Murad, Larry J. Prokop, Margaret B. Nolan, and Prathibha Varkey
- Subjects
Health Knowledge, Attitudes, Practice ,media_common.quotation_subject ,Decision Making ,Psychological intervention ,Environment ,Simulated patient ,Health Services Accessibility ,03 medical and health sciences ,0302 clinical medicine ,Nursing ,Patient Education as Topic ,Health care ,Patient experience ,Preventive Health Services ,Medicine ,Electronic Health Records ,Humans ,Pain Management ,Quality (business) ,030212 general & internal medicine ,media_common ,Quality of Health Care ,business.industry ,030503 health policy & services ,Health Policy ,Communication ,Purchasing ,Patient Satisfaction ,Perception ,Patient Participation ,0305 other medical science ,business ,Patient education ,Health care quality - Abstract
Patient experience is one of key domains of value-based purchasing that can serve as a measure of quality and be used to improve the delivery of health services. The aims of this study are to explore patient perceptions of quality of health care and to understand how perceptions may differ by settings and condition. A systematic review of multiple databases was conducted for studies targeting patient perceptions of quality of care. Two reviewers screened and extracted data independently. Data synthesis was performed following a meta-narrative approach. A total of 36 studies were included that identified 10 quality dimensions perceived by patients: communication, access, shared decision making, provider knowledge and skills, physical environment, patient education, electronic medical record, pain control, discharge process, and preventive services. These dimensions can be used in planning and evaluating health care delivery. Future research should evaluate the effect of interventions targeting patient experience on patient outcomes.
- Published
- 2014