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NASHVILLE, Tenn. -- The long-delayed modernization of the nation's air traffic control systems have lead to the 'horrendous' flight delays that have plagued travelers this summer, according to a top […]

Adoption of Internet Protocol for IT is inevitable, experts say Delegates at SITA's 50th anniversary summit of air transport executives and IT industry leaders didn't waste time looking back. The [...]

The millennium bug forced Delta to take a hard look at its IT shortcomings; now it's on the leading edge of airport customer service technology In crisis lies opportunity. For [...]

The UK aviation industry is well on its way to being year 2000 compliant, according to the CAA. In a report to the Government's National Infrastructure Forum, the authority said [...]

Karl Feilder is founder of Greenwich Mean Time, developer of the Check 2000 range of PC millennium tools British Airways says it has beaten the bug, but sometimes the truth […]

Senior editor Robert Silk spoke with computer systems risk-management expert Robert Charette, founder of the Virginia-based consultancy the ITABHI Corp., about the Delta computer outage and whether it or a [...]

The tougher service and information demands that are being developed by Cargo 2000, the working group of airlines and forwarders, are starting to show up in the marketing pitches of [...]

The United States Department of Homeland Security has proposed a new policy regarding screening of airline passengers. The proposes system will require airlines to provide the Transportation Security Administration with passengers' personal data 72 hours before a flight, then the TSA will screen the names and give instructions to the airlines regarding permission to board the plane. Evaluation of the proposal is supplied.

Companies using centrally billed airfare accounts with AirPlus or American Express this month will he able to leverage new functionalities the payment providers claim will help integrate booked travel data [...]

Rocky Wiggins, CIO of AirTran Airways, tells the story of a representative of an established information technology company who came to his office with a pitch for a system that [...]

Everyone plays a part--some small, some large--and every job includes, you guessed it, documentation. Industry experts often quip that the paperwork for a commercial airliner weighs more than the aircraft. […]

The privacy issues raised by the Transportation Security Administration's Computer Assisted Passenger Pre-screening System (Capps II) is growing fast because airlines are reluctant to provide data on their customers to the government for testing. The privacy issues raised by this program have become so disputative that the administration is asked to clarify the role of airlines in sharing data.

For a single airline with a lot of legacy software and IT systems, getting all the systems within its various departments to communicate with each other can be an arduous [...]

JetBlue Airways (Forrest Hills, NY), a four-year-old air carrier building a reputation for innovation and the use of new technologies, put free-space optics (FSO) to the test in solving the [...]

WASHINGTON -- Let's cut to the chase on the GDS rules--because the Transportation Department soon will have to--and its first question has to be this: Should the rules exist at […]

MONTREAL -- Air Canada will move to exclusively electronic ticketing for travel in Canada in January, boasting that it will become the first full-service international airline to do so. It […]

In an apparent about-face, Delta Air Lines last month announced a new relationship with The Prism Group that will provide the carrier a range of data services meant to improve [...]

The airlines are producing more policy changes than ever these days, and travel agents who aren't up to speed on the latest postings operate at their own peril--inviting dreaded debit [...]

Delta Air Lines has undertaken aggressive IT projects which power the airline from almost every angle. In addition to going live with a massive database and infrastructure for sharing real-time [...]

U.S. AIRLINES, which spent $14.8 billion on 20 billion gallons of jet fuel last year, go about topping off their tanks much the same way you do: They buy fuel […]

For Continental Airlines' Houston-based Planning, Pricing and Scheduling Division, high availability is vital. Some 12 Oracle databases receive data on schedules, numbers of passengers per flight, total numbers flying per […]

From hotel booking to crew and maintenance scheduling, personal computers are moving the industry closer to the 'integrated airline.' With installation of personal-computer workstations and their offshoots advancing rapidly at [...]

Qantas spends approximately $300 million annually on information technology. Customer service and internal information technology systems are becoming year 2000 compliant. Qantas' electronic ticket system is appreciated by customers and staff. Data and voice communication network improvements will take place between 1998 and 2003 for $200 million Australian.

It's older than DOS. It's older than Unix. Heck, it's older than the System/370 mainframe. But it's still the operating system that runs nearly a million terminals at airlines and […]

More and more, airlines concerned with customer service are calling passengers to tell them when a flight is delayed due to bad weather. And those calls are traditionally madeby customer […]

The route map in the in-flight magazine doesn't exactly correspond to the network layout at Qantas Airways Ltd., but it's a good place to start in understanding the extent of […]

The 'Year 2000 computer problem' is a significant issue for the airlines. A survey by the International Air Transport Assn found that 93% of those airlines surveyed consider this computer problem a major issue and 96% of them are doing something about it. The costs and time to solve this crisis are much less than original forecasts, according to those surveyed. Issues will need to be resolved by Dec 31, 1998., The year 2000 is a lot closer than you may think. in fact, the problems created by computer applications that can't understand dates beyond 1999 already have begun cropping up [...]

Companies tapping in to their information systems budgets to pay for year 2000 conversion work face the triple threat of delaying new development projects, undermining end-user support and draining resources […]

Nothing puts a disaster recovery plan to the test quite like a computer room filled waist-deep with water. That was the test businesses in Reno, Nev., faced two weeks ago […]

USAir introduced a neural network-based revenue management system in Jan 1994 called Excalibur. It is the only airline that utilizes this type of system which evaluates a range of factors affecting demand so that each flight can be evaluated separately. An output is produced even if input is incomplete. USAir's system was developed by BehavHeuristics Inc., `Thinking' computers may offer a breakthrough in revenue management Revenue management is a high-stakes game played against the calendar. The object is to make as much money as possible per [...]

NEW YORK - American Airlines isn't the first carrier to introduce online booking, nor did it invent ticketless travel, but according to AA President Don Carry, its version of both […]