101. The Effects of Confirmation in Collective Intelligence Quality on Continuance Intention through Trust
- Author
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Tae-Ho Hong and Jin-Wan Kim
- Subjects
Key factors ,Knowledge management ,business.industry ,Collective intelligence ,Information quality ,Intention to use ,Trust building ,Continuance ,Psychology ,business ,Social psychology ,Research model ,Web site - Abstract
This study addressed trust to collective intelligence for explaining the affecting factors to the intention to use of collective intelligence by dividing the object of trust into a Web site and an information source group. We explored the factors affecting user`s continuance intention toward collective intelligence in the view off trust building. We made a well-structured survey of our proposed model and gained 205 cases. We analyzed the proposed research model empirically using partial least square method. The findings are summarized as follows. First, all key factors (relevance, timeless, completeness, understandability) composing of collective intelligence quality have a positive and significant impact on confirmation. Second, confirmation has a significant impact on trust toward a Web site, as well as toward an information source group. The last is that trust toward a Web site influences on continuance intention, whereas trust toward an information source group doesn`t.
- Published
- 2011
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