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16,659 results on '"Service design"'

103. Design of stall supply system for vendors in scenic spots under service design thinking—A case of Shanghai Blooming Garden

Author

Gu, Ying, Gao, Zhu, Appolloni, Andrea, Series Editor, Caracciolo, Francesco, Series Editor, Ding, Zhuoqi, Series Editor, Gogas, Periklis, Series Editor, Huang, Gordon, Series Editor, Nartea, Gilbert, Series Editor, Ngo, Thanh, Series Editor, Striełkowski, Wadim, Series Editor, Magdalena, Radulescu, editor, Majoul, Bootheina, editor, Singh, Satya Narayan, editor, and Rauf, Abdul, editor

Published
2024
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104. Understanding Service Design in the Context of Servitization

Author

Cardoso, Ana Maria Kaiser, da Rocha Loures Robell, Pedro, Benitez, Guilherme Brittes, Rannenberg, Kai, Editor-in-Chief, Soares Barbosa, Luís, Editorial Board Member, Carette, Jacques, Editorial Board Member, Tatnall, Arthur, Editorial Board Member, Neuhold, Erich J., Editorial Board Member, Stiller, Burkhard, Editorial Board Member, Stettner, Lukasz, Editorial Board Member, Pries-Heje, Jan, Editorial Board Member, Kreps, David, Editorial Board Member, Rettberg, Achim, Editorial Board Member, Furnell, Steven, Editorial Board Member, Mercier-Laurent, Eunika, Editorial Board Member, Winckler, Marco, Editorial Board Member, Malaka, Rainer, Editorial Board Member, Danjou, Christophe, editor, Harik, Ramy, editor, Nyffenegger, Felix, editor, Rivest, Louis, editor, and Bouras, Abdelaziz, editor

Published
2024
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105. Building the User Experience Evaluation Model of Bank Outlets by Service Design

Author

Li, Manhai, Liu, Yixuan, Goos, Gerhard, Series Editor, Hartmanis, Juris, Founding Editor, van Leeuwen, Jan, Series Editor, Hutchison, David, Editorial Board Member, Kanade, Takeo, Editorial Board Member, Kittler, Josef, Editorial Board Member, Kleinberg, Jon M., Editorial Board Member, Kobsa, Alfred, Series Editor, Mattern, Friedemann, Editorial Board Member, Mitchell, John C., Editorial Board Member, Naor, Moni, Editorial Board Member, Nierstrasz, Oscar, Series Editor, Pandu Rangan, C., Editorial Board Member, Sudan, Madhu, Series Editor, Terzopoulos, Demetri, Editorial Board Member, Tygar, Doug, Editorial Board Member, Weikum, Gerhard, Series Editor, Vardi, Moshe Y, Series Editor, Bertino, Elisa, Editorial Board Member, Gao, Wen, Editorial Board Member, Steffen, Bernhard, Editorial Board Member, Yung, Moti, Editorial Board Member, Woeginger, Gerhard, Editorial Board Member, Marcus, Aaron, editor, Rosenzweig, Elizabeth, editor, and Soares, Marcelo M., editor

Published
2024
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106. Interaction Design for Territories: Fostering Community-Centered Design Experiences in Peri-Urban Contexts

Author

Cruz, Filipe, Neves, Marco, Goos, Gerhard, Series Editor, Hartmanis, Juris, Founding Editor, van Leeuwen, Jan, Series Editor, Hutchison, David, Editorial Board Member, Kanade, Takeo, Editorial Board Member, Kittler, Josef, Editorial Board Member, Kleinberg, Jon M., Editorial Board Member, Kobsa, Alfred, Series Editor, Mattern, Friedemann, Editorial Board Member, Mitchell, John C., Editorial Board Member, Naor, Moni, Editorial Board Member, Nierstrasz, Oscar, Series Editor, Pandu Rangan, C., Editorial Board Member, Sudan, Madhu, Series Editor, Terzopoulos, Demetri, Editorial Board Member, Tygar, Doug, Editorial Board Member, Weikum, Gerhard, Series Editor, Vardi, Moshe Y, Series Editor, Bertino, Elisa, Editorial Board Member, Gao, Wen, Editorial Board Member, Steffen, Bernhard, Editorial Board Member, Yung, Moti, Editorial Board Member, Woeginger, Gerhard, Editorial Board Member, Marcus, Aaron, editor, Rosenzweig, Elizabeth, editor, and Soares, Marcelo M., editor

Published
2024
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107. Research on the Innovative Service System Design for Herbal Tea Driven by Circle-Breaking Trend

Author

Xiao, Yuxiao, Liu, Zhen, Goos, Gerhard, Series Editor, Hartmanis, Juris, Founding Editor, van Leeuwen, Jan, Series Editor, Hutchison, David, Editorial Board Member, Kanade, Takeo, Editorial Board Member, Kittler, Josef, Editorial Board Member, Kleinberg, Jon M., Editorial Board Member, Kobsa, Alfred, Series Editor, Mattern, Friedemann, Editorial Board Member, Mitchell, John C., Editorial Board Member, Naor, Moni, Editorial Board Member, Nierstrasz, Oscar, Series Editor, Pandu Rangan, C., Editorial Board Member, Sudan, Madhu, Series Editor, Terzopoulos, Demetri, Editorial Board Member, Tygar, Doug, Editorial Board Member, Weikum, Gerhard, Series Editor, Vardi, Moshe Y, Series Editor, Bertino, Elisa, Editorial Board Member, Gao, Wen, Editorial Board Member, Steffen, Bernhard, Editorial Board Member, Yung, Moti, Editorial Board Member, Woeginger, Gerhard, Editorial Board Member, Marcus, Aaron, editor, Rosenzweig, Elizabeth, editor, and Soares, Marcelo M., editor

Published
2024
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108. Psychological Service Design: From Consulting Space to Experience Place

Author

Li, Manhai, Wu, Yiman, Hou, Qi, Sun, Yingying, Chen, Ming, Goos, Gerhard, Series Editor, Hartmanis, Juris, Founding Editor, van Leeuwen, Jan, Series Editor, Hutchison, David, Editorial Board Member, Kanade, Takeo, Editorial Board Member, Kittler, Josef, Editorial Board Member, Kleinberg, Jon M., Editorial Board Member, Kobsa, Alfred, Series Editor, Mattern, Friedemann, Editorial Board Member, Mitchell, John C., Editorial Board Member, Naor, Moni, Editorial Board Member, Nierstrasz, Oscar, Series Editor, Pandu Rangan, C., Editorial Board Member, Sudan, Madhu, Series Editor, Terzopoulos, Demetri, Editorial Board Member, Tygar, Doug, Editorial Board Member, Weikum, Gerhard, Series Editor, Vardi, Moshe Y, Series Editor, Bertino, Elisa, Editorial Board Member, Gao, Wen, Editorial Board Member, Steffen, Bernhard, Editorial Board Member, Yung, Moti, Editorial Board Member, Woeginger, Gerhard, Editorial Board Member, Marcus, Aaron, editor, Rosenzweig, Elizabeth, editor, and Soares, Marcelo M., editor

Published
2024
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109. A Service Design Method Based on Digitalization and Componentization Service Blueprint Construction

Author

Ding, Xiong, Zeng, Xiangming, Goos, Gerhard, Series Editor, Hartmanis, Juris, Founding Editor, van Leeuwen, Jan, Series Editor, Hutchison, David, Editorial Board Member, Kanade, Takeo, Editorial Board Member, Kittler, Josef, Editorial Board Member, Kleinberg, Jon M., Editorial Board Member, Kobsa, Alfred, Series Editor, Mattern, Friedemann, Editorial Board Member, Mitchell, John C., Editorial Board Member, Naor, Moni, Editorial Board Member, Nierstrasz, Oscar, Series Editor, Pandu Rangan, C., Editorial Board Member, Sudan, Madhu, Series Editor, Terzopoulos, Demetri, Editorial Board Member, Tygar, Doug, Editorial Board Member, Weikum, Gerhard, Series Editor, Vardi, Moshe Y, Series Editor, Bertino, Elisa, Editorial Board Member, Gao, Wen, Editorial Board Member, Steffen, Bernhard, Editorial Board Member, Yung, Moti, Editorial Board Member, Woeginger, Gerhard, Editorial Board Member, Marcus, Aaron, editor, Rosenzweig, Elizabeth, editor, and Soares, Marcelo M., editor

Published
2024
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111. Take Pleasure in One’s Old Age-User-Friendly Interface and Functional Design to Meet the Needs of Elderly Tourism

Author

Xiong, Tingting, Li, Xuyi, Ren, Ruirong, Wang, Nanyi, Goos, Gerhard, Series Editor, Hartmanis, Juris, Founding Editor, van Leeuwen, Jan, Series Editor, Hutchison, David, Editorial Board Member, Kanade, Takeo, Editorial Board Member, Kittler, Josef, Editorial Board Member, Kleinberg, Jon M., Editorial Board Member, Kobsa, Alfred, Series Editor, Mattern, Friedemann, Editorial Board Member, Mitchell, John C., Editorial Board Member, Naor, Moni, Editorial Board Member, Nierstrasz, Oscar, Series Editor, Pandu Rangan, C., Editorial Board Member, Sudan, Madhu, Series Editor, Terzopoulos, Demetri, Editorial Board Member, Tygar, Doug, Editorial Board Member, Weikum, Gerhard, Series Editor, Vardi, Moshe Y, Series Editor, Bertino, Elisa, Editorial Board Member, Gao, Wen, Editorial Board Member, Steffen, Bernhard, Editorial Board Member, Yung, Moti, Editorial Board Member, Woeginger, Gerhard, Editorial Board Member, Gao, Qin, editor, and Zhou, Jia, editor

Published
2024
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112. The Framework for Age-Friendly Voice Medical Information Service Platform Based on Field Dynamic Theory

Author

Zeng, Yibei, Tang, Kaiqing, Liu, Yuqi, Goos, Gerhard, Series Editor, Hartmanis, Juris, Founding Editor, van Leeuwen, Jan, Series Editor, Hutchison, David, Editorial Board Member, Kanade, Takeo, Editorial Board Member, Kittler, Josef, Editorial Board Member, Kleinberg, Jon M., Editorial Board Member, Kobsa, Alfred, Series Editor, Mattern, Friedemann, Editorial Board Member, Mitchell, John C., Editorial Board Member, Naor, Moni, Editorial Board Member, Nierstrasz, Oscar, Series Editor, Pandu Rangan, C., Editorial Board Member, Sudan, Madhu, Series Editor, Terzopoulos, Demetri, Editorial Board Member, Tygar, Doug, Editorial Board Member, Weikum, Gerhard, Series Editor, Vardi, Moshe Y, Series Editor, Bertino, Elisa, Editorial Board Member, Gao, Wen, Editorial Board Member, Steffen, Bernhard, Editorial Board Member, Yung, Moti, Editorial Board Member, Woeginger, Gerhard, Editorial Board Member, Gao, Qin, editor, and Zhou, Jia, editor

Published
2024
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113. Sustainable E-commerce Marketplace: Reshaping Consumer Purchasing Behavior Through Generative AI (Artificial Intelligence)

Author

Sohn, Jung Joo, Guo, Nickolas, Chung, Youri, Goos, Gerhard, Series Editor, Hartmanis, Juris, Founding Editor, van Leeuwen, Jan, Series Editor, Hutchison, David, Editorial Board Member, Kanade, Takeo, Editorial Board Member, Kittler, Josef, Editorial Board Member, Kleinberg, Jon M., Editorial Board Member, Kobsa, Alfred, Series Editor, Mattern, Friedemann, Editorial Board Member, Mitchell, John C., Editorial Board Member, Naor, Moni, Editorial Board Member, Nierstrasz, Oscar, Series Editor, Pandu Rangan, C., Editorial Board Member, Sudan, Madhu, Series Editor, Terzopoulos, Demetri, Editorial Board Member, Tygar, Doug, Editorial Board Member, Weikum, Gerhard, Series Editor, Vardi, Moshe Y, Series Editor, Bertino, Elisa, Editorial Board Member, Gao, Wen, Editorial Board Member, Steffen, Bernhard, Editorial Board Member, Yung, Moti, Editorial Board Member, Woeginger, Gerhard, Editorial Board Member, Nah, Fiona Fui-Hoon, editor, and Siau, Keng Leng, editor

Published
2024
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114. Research on Museum App Service Design from the Perspective of User Experience

Author

Guo, Qihan, Fang, Xing, Shi, Mingxi, Goos, Gerhard, Series Editor, Hartmanis, Juris, Founding Editor, van Leeuwen, Jan, Series Editor, Hutchison, David, Editorial Board Member, Kanade, Takeo, Editorial Board Member, Kittler, Josef, Editorial Board Member, Kleinberg, Jon M., Editorial Board Member, Kobsa, Alfred, Series Editor, Mattern, Friedemann, Editorial Board Member, Mitchell, John C., Editorial Board Member, Naor, Moni, Editorial Board Member, Nierstrasz, Oscar, Series Editor, Pandu Rangan, C., Editorial Board Member, Sudan, Madhu, Series Editor, Terzopoulos, Demetri, Editorial Board Member, Tygar, Doug, Editorial Board Member, Weikum, Gerhard, Series Editor, Vardi, Moshe Y, Series Editor, Bertino, Elisa, Editorial Board Member, Gao, Wen, Editorial Board Member, Steffen, Bernhard, Editorial Board Member, Yung, Moti, Editorial Board Member, Woeginger, Gerhard, Editorial Board Member, and Rauterberg, Matthias, editor

Published
2024
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115. IPSD-EM Experience Evaluation System for Internet of Things Solution

Author

Li, Xiaolei, Li, Manhai, Liu, Yu, Feng, Lixin, Du, Zexin, Goos, Gerhard, Series Editor, Hartmanis, Juris, Founding Editor, van Leeuwen, Jan, Series Editor, Hutchison, David, Editorial Board Member, Kanade, Takeo, Editorial Board Member, Kittler, Josef, Editorial Board Member, Kleinberg, Jon M., Editorial Board Member, Kobsa, Alfred, Series Editor, Mattern, Friedemann, Editorial Board Member, Mitchell, John C., Editorial Board Member, Naor, Moni, Editorial Board Member, Nierstrasz, Oscar, Series Editor, Pandu Rangan, C., Editorial Board Member, Sudan, Madhu, Series Editor, Terzopoulos, Demetri, Editorial Board Member, Tygar, Doug, Editorial Board Member, Weikum, Gerhard, Series Editor, Vardi, Moshe Y, Series Editor, Bertino, Elisa, Editorial Board Member, Gao, Wen, Editorial Board Member, Steffen, Bernhard, Editorial Board Member, Yung, Moti, Editorial Board Member, Woeginger, Gerhard, Editorial Board Member, and Rau, Pei-Luen Patrick, editor

Published
2024
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116. Research on the APP Design of 'Time Tea' Tea Drinking Brand Under Service Design

Author

Lin, XiaoFang, He, Feng, Miao, XinRen, Goos, Gerhard, Series Editor, Hartmanis, Juris, Founding Editor, van Leeuwen, Jan, Series Editor, Hutchison, David, Editorial Board Member, Kanade, Takeo, Editorial Board Member, Kittler, Josef, Editorial Board Member, Kleinberg, Jon M., Editorial Board Member, Kobsa, Alfred, Series Editor, Mattern, Friedemann, Editorial Board Member, Mitchell, John C., Editorial Board Member, Naor, Moni, Editorial Board Member, Nierstrasz, Oscar, Series Editor, Pandu Rangan, C., Editorial Board Member, Sudan, Madhu, Series Editor, Terzopoulos, Demetri, Editorial Board Member, Tygar, Doug, Editorial Board Member, Weikum, Gerhard, Series Editor, Vardi, Moshe Y, Series Editor, Bertino, Elisa, Editorial Board Member, Gao, Wen, Editorial Board Member, Steffen, Bernhard, Editorial Board Member, Yung, Moti, Editorial Board Member, Woeginger, Gerhard, Editorial Board Member, and Rau, Pei-Luen Patrick, editor

Published
2024
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117. Research on Cross-Cultural Product and Service Design Dynamics in a Global Perspective

Author

Jiang, Weiqi, Goos, Gerhard, Series Editor, Hartmanis, Juris, Founding Editor, van Leeuwen, Jan, Series Editor, Hutchison, David, Editorial Board Member, Kanade, Takeo, Editorial Board Member, Kittler, Josef, Editorial Board Member, Kleinberg, Jon M., Editorial Board Member, Kobsa, Alfred, Series Editor, Mattern, Friedemann, Editorial Board Member, Mitchell, John C., Editorial Board Member, Naor, Moni, Editorial Board Member, Nierstrasz, Oscar, Series Editor, Pandu Rangan, C., Editorial Board Member, Sudan, Madhu, Series Editor, Terzopoulos, Demetri, Editorial Board Member, Tygar, Doug, Editorial Board Member, Weikum, Gerhard, Series Editor, Vardi, Moshe Y, Series Editor, Bertino, Elisa, Editorial Board Member, Gao, Wen, Editorial Board Member, Steffen, Bernhard, Editorial Board Member, Yung, Moti, Editorial Board Member, Woeginger, Gerhard, Editorial Board Member, and Rau, Pei-Luen Patrick, editor

Published
2024
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118. Shaping a Longevity Service Through Visual, Tangible, Cultural, and Social Artifacts

Author

Lee, Sheng-Hung, Goos, Gerhard, Series Editor, Hartmanis, Juris, Founding Editor, van Leeuwen, Jan, Series Editor, Hutchison, David, Editorial Board Member, Kanade, Takeo, Editorial Board Member, Kittler, Josef, Editorial Board Member, Kleinberg, Jon M., Editorial Board Member, Kobsa, Alfred, Series Editor, Mattern, Friedemann, Editorial Board Member, Mitchell, John C., Editorial Board Member, Naor, Moni, Editorial Board Member, Nierstrasz, Oscar, Series Editor, Pandu Rangan, C., Editorial Board Member, Sudan, Madhu, Series Editor, Terzopoulos, Demetri, Editorial Board Member, Tygar, Doug, Editorial Board Member, Weikum, Gerhard, Series Editor, Vardi, Moshe Y, Series Editor, Bertino, Elisa, Editorial Board Member, Gao, Wen, Editorial Board Member, Steffen, Bernhard, Editorial Board Member, Yung, Moti, Editorial Board Member, Woeginger, Gerhard, Editorial Board Member, and Rau, Pei-Luen Patrick, editor

Published
2024
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119. A Study on the Developmental Process and Application Mode of AI Digital Humans in Cartoon Style: A Case Study of an Offline Doll Machine Store in Shenzhen

Author

Tan, Chijun, Lai, Yunkai, Wu, Jun, Goos, Gerhard, Series Editor, Hartmanis, Juris, Founding Editor, van Leeuwen, Jan, Series Editor, Hutchison, David, Editorial Board Member, Kanade, Takeo, Editorial Board Member, Kittler, Josef, Editorial Board Member, Kleinberg, Jon M., Editorial Board Member, Kobsa, Alfred, Series Editor, Mattern, Friedemann, Editorial Board Member, Mitchell, John C., Editorial Board Member, Naor, Moni, Editorial Board Member, Nierstrasz, Oscar, Series Editor, Pandu Rangan, C., Editorial Board Member, Sudan, Madhu, Series Editor, Terzopoulos, Demetri, Editorial Board Member, Tygar, Doug, Editorial Board Member, Weikum, Gerhard, Series Editor, Vardi, Moshe Y, Series Editor, Bertino, Elisa, Editorial Board Member, Gao, Wen, Editorial Board Member, Steffen, Bernhard, Editorial Board Member, Yung, Moti, Editorial Board Member, Woeginger, Gerhard, Editorial Board Member, and Rau, Pei-Luen Patrick, editor

Published
2024
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120. Use of Service Design Pattern Language to Support Learning and Practice in Design Project

Author

Yamamoto, Kaoru, Taoka, Yuki, Nakatani, Momoko, Goos, Gerhard, Series Editor, Hartmanis, Juris, Founding Editor, van Leeuwen, Jan, Series Editor, Hutchison, David, Editorial Board Member, Kanade, Takeo, Editorial Board Member, Kittler, Josef, Editorial Board Member, Kleinberg, Jon M., Editorial Board Member, Kobsa, Alfred, Series Editor, Mattern, Friedemann, Editorial Board Member, Mitchell, John C., Editorial Board Member, Naor, Moni, Editorial Board Member, Nierstrasz, Oscar, Series Editor, Pandu Rangan, C., Editorial Board Member, Sudan, Madhu, Series Editor, Terzopoulos, Demetri, Editorial Board Member, Tygar, Doug, Editorial Board Member, Deshpande, R.D., Series Editor, Vardi, Moshe Y, Series Editor, Bertino, Elisa, Editorial Board Member, Gao, Wen, Editorial Board Member, Steffen, Bernhard, Editorial Board Member, Yung, Moti, Editorial Board Member, Woeginger, Gerhard, Editorial Board Member, Streitz, Norbert A., editor, and Konomi, Shin'ichi, editor

Published
2024
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123. Ocean and Service Design: Mutual Inspiration

Author

Tagliasco, Giovanna, Tosi, Francesca, Editor-in-Chief, Germak, Claudio, Series Editor, Zurlo, Francesco, Series Editor, Jinyi, Zhi, Series Editor, Pozzatti Amadori, Marilaine, Series Editor, Caon, Maurizio, Series Editor, and Gambardella, Claudio, editor

Published
2024
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124. Development of a Method for Service Creation and Product Design to Realize a Circular Economy

Author

Arakawa, Masahiro, Park, Won Young, Abe, Takeshi, Tasaki, Kazuhiro, Tamaki, Kinya, Chaari, Fakher, Series Editor, Gherardini, Francesco, Series Editor, Ivanov, Vitalii, Series Editor, Haddar, Mohamed, Series Editor, Cavas-Martínez, Francisco, Editorial Board Member, di Mare, Francesca, Editorial Board Member, Kwon, Young W., Editorial Board Member, Tolio, Tullio A.M., Editorial Board Member, Trojanowska, Justyna, Editorial Board Member, Schmitt, Robert, Editorial Board Member, Xu, Jinyang, Editorial Board Member, Chien, Chen-Fu, editor, Dou, Runliang, editor, and Luo, Li, editor

Published
2024
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125. Intelligent Pet Product Innovation with Service Design and Pet Behavior Analysis

Author

Chen, Ting, Striełkowski, Wadim, Editor-in-Chief, Black, Jessica M., Series Editor, Butterfield, Stephen A., Series Editor, Chang, Chi-Cheng, Series Editor, Cheng, Jiuqing, Series Editor, Dumanig, Francisco Perlas, Series Editor, Al-Mabuk, Radhi, Series Editor, Scheper-Hughes, Nancy, Series Editor, Urban, Mathias, Series Editor, Webb, Stephen, Series Editor, Zhu, Shoutong, editor, Baldini, Andrea L., editor, Hong, Yongming, editor, Xu, Zhihua, editor, and Syed Mohammed, Sharifah Faizah, editor

Published
2024
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126. Mapping, Evaluation, and Scaling of Innovative Actions in the Healthcare Sector Using Service Design Methodology

Author

Romero-Piqueras, Carlos, Juste-Lasierra, Sara, López-Forniés, Ignacio, Sierra-Pérez, Jorge, Chaari, Fakher, Series Editor, Gherardini, Francesco, Series Editor, Ivanov, Vitalii, Series Editor, Haddar, Mohamed, Series Editor, Cavas-Martínez, Francisco, Editorial Board Member, di Mare, Francesca, Editorial Board Member, Kwon, Young W., Editorial Board Member, Trojanowska, Justyna, Editorial Board Member, Xu, Jinyang, Editorial Board Member, Manchado del Val, Cristina, editor, Suffo Pino, Miguel, editor, Miralbes Buil, Ramón, editor, Moreno Sánchez, Daniel, editor, and Moreno Nieto, Daniel, editor

Published
2024
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129. A Study on Improving the Medical Treatment System for Rural Elderly by Using Service Design Thinking – A Case Study of Huangbu Village

Author

Shi, Bingxuan, Tong, Limin, Luo, Haimei, Filipe, Joaquim, Editorial Board Member, Ghosh, Ashish, Editorial Board Member, Prates, Raquel Oliveira, Editorial Board Member, Zhou, Lizhu, Editorial Board Member, Stephanidis, Constantine, editor, Antona, Margherita, editor, Ntoa, Stavroula, editor, and Salvendy, Gavriel, editor

Published
2024
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131. Research on the Design of Health Management System Based on Community Rehabilitation

Author

Guan, Yanmei, Xiong, Zhiyong, Peng, Huaming, Dou, Runliang, Editor-in-Chief, Liu, Jing, Editor-in-Chief, Khasawneh, Mohammad T., Editor-in-Chief, Balas, Valentina Emilia, Series Editor, Bhowmik, Debashish, Series Editor, Khan, Khalil, Series Editor, Masehian, Ellips, Series Editor, Mohammadi-Ivatloo, Behnam, Series Editor, Nayyar, Anand, Series Editor, Pamucar, Dragan, Series Editor, Shu, Dewu, Series Editor, Appleby, Richard, editor, Imparato, Massimo, editor, Feng, Yang, editor, and Wheeb, Ali Hussein, editor

Published
2024
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132. Design of Marine Fishery Service System Based on Sustainable Concept

Author

Liu, Lanyu, Wang, Chaowe, Wang, Zheng, Dou, Runliang, Editor-in-Chief, Liu, Jing, Editor-in-Chief, Khasawneh, Mohammad T., Editor-in-Chief, Balas, Valentina Emilia, Series Editor, Bhowmik, Debashish, Series Editor, Khan, Khalil, Series Editor, Masehian, Ellips, Series Editor, Mohammadi-Ivatloo, Behnam, Series Editor, Nayyar, Anand, Series Editor, Pamucar, Dragan, Series Editor, Shu, Dewu, Series Editor, Appleby, Richard, editor, Imparato, Massimo, editor, Feng, Yang, editor, and Wheeb, Ali Hussein, editor

Published
2024
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133. Service Design Thinking Method for Educational Leaders

Author

Suoheimo, Mari, Määttä, Kaarina, Moos, Lejf, Series Editor, Carney, Stephen, Series Editor, Krejsler, John B., Series Editor, Ball, Stephen J., Editorial Board Member, Cone, Lucas, Editorial Board Member, Dempster, Neil, Editorial Board Member, Elfert, Maren, Editorial Board Member, Johansson, Olof, Editorial Board Member, Kofod, Klaus Kasper, Editorial Board Member, Magno, Cathryn, Editorial Board Member, Normand, Romuald, Editorial Board Member, Parreira do Amaral, Marcelo, Editorial Board Member, Paulsen, Jan Merok, Editorial Board Member, Piattoeva, Nelli, Editorial Board Member, Schulte, Barbara, Editorial Board Member, Spillane, James P., Editorial Board Member, Steiner-Khamsi, Gita, Editorial Board Member, Tröhler, Daniel, Editorial Board Member, Uljens, Michael, Editorial Board Member, Verger, Antoni, Editorial Board Member, Waldow, Florian, Editorial Board Member, Ahtiainen, Raisa, editor, Hanhimäki, Eija, editor, Leinonen, Jaana, editor, Risku, Mika, editor, and Smeds-Nylund, Ann-Sofie, editor

Published
2024
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137. Design for empowerment : supporting the self-management of people living with a chronic condition (lymphoedema) by design

Author

Kopanoglu, Teksin

Subjects
Design practice and methods, Industrial and product design, Interaction and experience design, Service design, Social design, Design not elsewhere classified, design for empowerment, empowerment, design for chronic conditions, design for lymphoedema, Lymphoedema, self-management of lymphoedema, user-centred design, User-centred, design for health and well-being, product design, Patient Empowerment
Abstract

This PhD thesis explores 'empowerment' from the patient perspective and presents design guidelines to support the empowerment of people living with a chronic condition, lymphoedema. Lymphoedema is a chronic condition that causes oedema/swelling of a part of body, commonly the arm(s) or the leg(s). It requires a daily management routine to avoid progression of the symptoms. People Living with Lymphoedema (PLWL) find continuously self-managing their condition challenging, and usually require comprehensive support. Patient empowerment is commonly set as an objective by healthcare organisations, to sustain their limited resources while maintaining patients' increased quality of life. Designed products and services have the potential to facilitate or inhibit this empowerment. This thesis investigates the research question 'How might we design to support the empowerment of people living with lymphoedema?'. An iterative design research process was followed. First, following a systematic literature review, qualitative studies on lymphoedema experience were synthesised with theoretical models on health behaviour. Then, primary studies including observations, interviews, cultural probes and a co-making workshop were conducted. Design probes were developed and utilised to explore the past (how it was), present (how it is) and future (how it might be) of self-management with study participants who had lymphoedema. The results presented empowerment as a multidimensional journey. Provided support should be tailored to address the stage-specific needs of patients in their empowerment journey. Design guidelines are presented to facilitate empowerment by providing the right support at the right time for the individuals. This journey-based approach to patient empowerment can further contribute to the research on personalisation of adaptive products for health and wellbeing. Although this thesis focuses particularly on patients with lymphoedema, similarities with experiences of patients with other chronic conditions were recognised, opening up possibilities for future research on design for other life-changing conditions and journeys.

Published
2023
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138. Public value and procedural policy instrument specifications in 'design for service'

Author

Adam Wellstead and Michael Howlett

Subjects
Policy design, service design, public value management, policy tools, policy specifications, policy calibrations, Political science, Social Sciences
Abstract

Strokosch and Osborne and others have recently argued the essence of effective service delivery in and by government increasingly involves the re-orientation of top-down service delivery toward enhanced co-design and co-creation. This new emphasis on what Strokosch and Osborne term designing and managing “for” services is seen to be increasingly replacing or augmenting an older emphasis on these tasks in the design “of” services. Analyzing and managing service design and delivery in this way, however, requires a steady eye to be maintained on the different ways in which “public value” is generated through each service process and upon the different kinds of policy tools useful in each activity. This paper expands and develops this thinking and the research and practice agenda around this emergent “designing for service” paradigm. It does so by focusing on the nature and types of substantive and procedural policy tools used in these efforts and especially upon a shift in emphasis toward the better understanding of the micro-level specifications of the procedural instruments used in management and design “for” services.

Published
2024
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139. Can computer simulation support strategic service planning? Modelling a large integrated mental health system on recovery from COVID-19

Author

Livia Pierotti, Jennifer Cooper, Charlotte James, Kenah Cassels, Emma Gara, Rachel Denholm, and Richard Wood

Subjects
Computer modelling, Computer simulation, COVID-19, Coronavirus, Service design, Mental health services, Neurosciences. Biological psychiatry. Neuropsychiatry, RC321-571
Abstract

Abstract Background COVID-19 has had a significant impact on people’s mental health and mental health services. During the first year of the pandemic, existing demand was not fully met while new demand was generated, resulting in large numbers of people requiring support. To support mental health services to recover without being overwhelmed, it was important to know where services will experience increased pressure, and what strategies could be implemented to mitigate this. Methods We implemented a computer simulation model of patient flow through an integrated mental health service in Southwest England covering General Practice (GP), community-based ‘talking therapies’ (IAPT), acute hospital care, and specialist care settings. The model was calibrated on data from 1 April 2019 to 1 April 2021. Model parameters included patient demand, service-level length of stay, and probabilities of transitioning to other care settings. We used the model to compare ‘do nothing’ (baseline) scenarios to ‘what if’ (mitigation) scenarios, including increasing capacity and reducing length of stay, for two future demand trajectories from 1 April 2021 onwards. Results The results from the simulation model suggest that, without mitigation, the impact of COVID-19 will be an increase in pressure on GP and specialist community based services by 50% and 50–100% respectively. Simulating the impact of possible mitigation strategies, results show that increasing capacity in lower-acuity services, such as GP, causes a shift in demand to other parts of the mental health system while decreasing length of stay in higher acuity services is insufficient to mitigate the impact of increased demand. Conclusion In capturing the interrelation of patient flow related dynamics between various mental health care settings, we demonstrate the value of computer simulation for assessing the impact of interventions on system flow.

Published
2024
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140. Co-designing urban mobility solutions in a socio-technical transition context: Guidelines for participative service design

Author

Sérgio Pedro Duarte, Jorge Pinho de Sousa, and Jorge Freire de Sousa

Subjects
Urban mobility, Service design, Service-dominant logic, Information systems, Stakeholder participation, Value co-creation, City planning, HT165.5-169.9, Transportation engineering, TA1001-1280
Abstract

The evolution of urban morphology and urban mobility reveals a complex and multidimensional relation that has been historically linked to the evolution of technology and its influence on people's behaviour, desires, and needs. The increasing level of digitalization of human interactions in both social and work environments has created a new paradigm for urban mobility. Alongside, sustainability concerns are also accelerating the design of new policies for improving citizens’ quality of life in urban areas. To address this new paradigm, municipalities need to consider new methodologies encompassing the different dimensions of the urban environment. This can be achieved if key stakeholders participate in co-creating and co-designing new solutions for urban mobility. In this paper we propose a multidisciplinary approach to these problems, supported by service-dominant logic concepts. The approach was used to design the CoDUMIS framework that brings together four dimensions of urban areas (social, urban, technological, and organizational). The application of the framework to four distinct cases, in Portuguese municipalities, resulted in a set of guidelines that help municipalities to improve their services and policies in a participatory environment, involving all the stakeholders.

Published
2024
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141. Product-Service Systems Design Education: Normalize, Grow, and Evolve

Author

Mager, Birgit, Susani, Marco, Pacenti, Elena, Fileno, Erico, and Meyer, Michael W

Subjects
Built Environment and Design, Design, Quality Education, Service design, Product-service systems, Product-service ecologies, Service economy, Service design education, Design Practice and Management, Applied Economics
Abstract

The Future of Design Education working group on product-service systems addressed growing college-level interest in the design of product-service systems. It recognized that the existence and maturity of service design programs varies widely, as do faculty expertise and the disciplinary affiliations of programs within institutions, all of which present opportunities to expand the scale and scope of its teaching. The working group defined designers’ core contributions to the interdisciplinary practice as human-centered, systems-oriented approaches. It also acknowledged that organizational knowledge—in governance and policy, infrastructure, strategy, and operational processes—is integral to designing effective products, services, and experiences, as well as the policies, processes, and mechanisms that deliver them. Likewise, an understanding of technology and data is critical to the design of contemporary product-service systems. Framing product-service relationships as ecologies, the working group described services as being more than one-time consumer transactions with effects in larger environmental, social, and technical systems. The group clustered its curricular recommendations under three themes: 1) defining the contours of the field, 2) designing for living systems that evolve with a changing environment and opportunities, and 3) building visions of the future.

Published
2023

142. Modeling and solving an economies‐of‐scale service system design problem.

Author

Hoseinpour, Pooya

Subjects
SERVICE design, SYSTEMS design, COST functions, DESIGN services, POLYNOMIAL time algorithms, ECONOMIES of scale
Abstract

This paper studies the design of a service system in the presence of economies of scale (EoS). The goal is to decide on the number, location, service capacities of facilities, and the allocation of customers to the opened facilities to minimize the total cost of the system. The total cost includes the opening and serving costs of facilities as well as customers' transportation and waiting costs. To reflect the EoS in the modeling, a general opening cost function is assumed for each service facility with the characteristic of being concave and nondecreasing in its service capacity. A Lagrangian relaxation algorithm is developed for solving the problem in its general form. The algorithm decomposes the relaxed model into homogeneous subproblems where each one can be optimally solved in polynomial time with no need for an optimization solver. Furthermore, the optimal service capacity of each open facility is determined as a closed‐form function. Our computational experiment shows that the developed algorithm is both efficient and effective in solving the proposed problem. [ABSTRACT FROM AUTHOR]

Published
2024
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143. Gamification Myopia: Satiation Effects in Gamified Activities.

Author

Hammedi, Wafa, Leclercq, Thomas, and Steils, Nadia

Subjects
CUSTOMER relations, GAMIFICATION, QUALITY of service, MYOPIA, CUSTOMER experience, SERVICE design
Abstract

Despite the popularity of gamification to improve the quality of experience in a variety of services, there is a lack of evidence on its effective integration into service design and the long-term impact of repeated gamified activities on customer experience. Using 10 studies, including behavioral data, survey, field, and laboratory experiments, this research investigates the effects of repeated gamified activities on customer experience quality and behavioral engagement. We examine the phenomenon through the lens of satiation theory, which explains the declining enjoyment for initially pleasurable activities. Supported by this theory, our results show evidence for a negative impact of gamified services that are highly repeated on experience quality and behavioral engagement. Further, we demonstrate strategies to compensate for such satiation by introducing mechanism and reward variety, a recovery period, and a sense of being near-to-winning. This research makes theoretical and managerial contributions by showing the potential backfire effects of gamification when gamified activities are repeated. Furthermore, this paper feeds the ongoing debate on standardization and personalization of service experiences. This paper demonstrates how high exposure to the same service experience can become counterproductive and increase risks of satiation. [ABSTRACT FROM AUTHOR]

Published
2024
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144. The Influence of Employee Accent on Customer Participation in Services.

Author

Bourdin, David, Sichtmann, Christina, and Davvetas, Vasileios

Subjects
SELF-service (Economics), QUALITY of service, EMPLOYEE services, CONSUMERS, SERVICE design, DESIGN services
Abstract

The increase of immigrant employees in services has made intercultural service encounters a commonplace phenomenon. In these encounters, customers frequently use service employees' accent to infer their ethnic background, often eliciting cultural stereotypes. However, it is still unknown how accent-based stereotyping impacts customer participation (CP), that is, the degree to which customers engage in the service process by contributing effort, knowledge, and information to improve their service experience. Addressing this question in four experimental studies (N total = 1,027), we find that (1) customers contribute less to the service encounter voluntarily when the employee has an unfavorable foreign (compared to a local) accent, (2) the negative effects of unfavorable accents on voluntary CP are stronger than the positive effects of favorable ones, (3) accent-based employee stereotypes (superiority, attractiveness, dynamism) mediate the impact of accents on CP, (4) unfavorable accents impede even participatory tasks mandatory for service completion, and (5) accent effects on CP are dampened for customers with a high need for interaction and can be managerially neutralized through self-service options that offer customers higher control over the service delivery. Our findings inform staffing and training decisions for frontline service roles commonly undertaken by immigrants and assist the design of intercultural service delivery systems. [ABSTRACT FROM AUTHOR]

Published
2024
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145. Analysis of Stakeholder Requirements for the Development of Swallowing Health Management Services.

Author

Kim, Minjae, Kim, Jinwon, Lee, Yejin, Kim, Hyanghee, Lee, Sang-Eok, Choi, Seong Hee, Nam, Seok In, and You, Heecheon

Subjects
DEGLUTITION, STAKEHOLDER analysis, REQUIREMENTS engineering, MEDICAL care, LIKERT scale, SERVICE design
Abstract

An investigation of comprehensive service requirements and their importance across various stakeholders is needed to develop systematic swallowing healthcare services. The present study examined the service requirements and their importance in developing comprehensive swallowing healthcare services from diverse stakeholders, including healthy seniors, individuals at risk, patients, guardians, and medical professionals, within the context of dysphagia. A series of survey-based interviews with 35 participants from the 5 stakeholder groups identified a comprehensive array of requirements pertinent to swallowing healthcare. Subsequently, a larger survey of 125 participants was administered using a 7-point Likert scale to evaluate the perceived importance of the identified requirements. A total of 46 distinct requirements were identified across the prevention/screening, evaluation/diagnosis, and treatment/training stages of swallowing healthcare. Accessibility, customization, usability, practicality, and information availability were features commonly identified across the three stages. Evaluation of the importance of these requirements yielded ratings ranging from 5.0 to 6.6. Significantly higher ratings were found for requirements associated with the evaluation/diagnosis and treatment/training stages, underscoring the stakeholder groups' pronounced preference for services directed at these specific stages of the healthcare continuum. The study offers insights into the multifaceted requirements of stakeholders in swallowing healthcare, emphasizing the necessity for personalized, easily accessible, and comprehensive services. These findings serve as a foundational framework on targeted interventions and tailored services designed to address the diverse requirements of stakeholders for swallowing healthcare. [ABSTRACT FROM AUTHOR]

Published
2024
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146. Scoping review of the application of the Behavioural Model for Vulnerable Populations to people experiencing homelessness.

Author

Grech, Elizabeth, Longbottom, Erin, Yee, Jasmine, Hastings, Ruth, Aitkenhead, Amy, Cason, Amy, Obrecht, Karin, and Currie, Jane

Subjects
HOMELESS persons, INFORMATION needs, CINAHL database, QUALITY of service, SERVICE design, HOMELESSNESS
Abstract

This scoping review investigates the characteristics included in the Behavioural Model for Vulnerable Populations applied to people experiencing homelessness. This review underpins the development of a novel tool to assess the health needs and capacity of people experiencing homelessness to access health care in Australia. Included papers were primary studies, written in English, published from 2000 onwards, participants aged 18 years and over and experiencing homelessness. Databases searched were CINAHL, MEDLINE, Embase, Scopus, Web of Science, and PubMed, between March to June 2020. The Joanna Briggs Appraisal criteria were used to quality appraise included studies. Fifteen papers met the eligibility criteria and were included. The total participant sample size was 42,152. Provision of professional support and case management were significant factors in increasing access to care for people experiencing homelessness. Findings suggest that the Behavioural Model for Vulnerable Populations is a valuable tool in identifying health needs and predicting health service use. Included studies indicate that using the Behavioural Model for Vulnerable Populations can facilitate provision of targeted health services to people experiencing homelessness by identifying unmet needs. The findings of this review are valuable to health service design and policy, to increase access to care for people experiencing homelessness. [ABSTRACT FROM AUTHOR]

Published
2024
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147. Designing Community Services for People With Borderline Personality Disorder to Reduce Hospitalizations.

Author

Graham, Simon, Gardner, Kathryn, Sebalo, Ivan, Benedetto, Valerio, Clegg, Andrew, and Thornton, Abigail

Subjects
BORDERLINE personality disorder, COMMUNITY services, DESIGN services, HOSPITAL care, SERVICE design
Abstract

Previous evaluations of interventions for borderline personality disorder have focused on psychotherapies. This study (N=42 patients), conducted in Liverpool, United Kingdom, reviewed the effect on out-of-area treatments (OATs) and hospital admissions of establishing a local case management team and a combined day treatment and crisis service for patients who are too dysregulated to access typical office-based psychotherapy. Data from 12, 24, and 36 months postintervention were compared with baseline data. All patients in OATs were repatriated to the local community. No new patients were sent to OATs. Admissions decreased (at 12 months, 49%; 24 months, 64%; 36 months, 74%), achieving savings in hospitalization costs. Moderate increases in the use and costs of some other services were observed. [ABSTRACT FROM AUTHOR]

Published
2024
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148. Paediatric Triage Practice and Emergency Severity Index in the Maltese Islands.

Author

Borg, Rebecca, De Battista, Nadine Anne, and Dimech, Thea

Subjects
*MEDICAL personnel, *PEDIATRICS, *CHI-squared test, *PEDIATRIC emergencies, *MEDICAL triage, *SERVICE design
Abstract

Background In the paediatric emergency department (PED) triage is a keystone service designed specifically for the recognition of severely ill patients. In this study, the local paediatric triage practice was assessed. Methods Data was collected retrospectively for children under 16 years of age presenting to the PED during the first seven days of August 2018, September 2018, January 2019 and February 2019. A triage priority category was assigned according to the Emergency Severity Index (ESI) algorithm (version 4) and compared to that assigned by the triage nurse. Results The kappa coefficient for inter-rater reliability (triage nurse vs investigator) was 0.360 (95% CI 0.329, 0.390). Weighted kappa was calculated to be 0.424 (95% CI 0.395, 0.454). Concordance between nurse triage and investigator triage was present for 51.32% of cases, whilst Chi-squared test showed significant differences between raters for the categories ESI-2, ESI-3, and ESI-5. Conclusion This study has highlighted some concerns with our local paediatric triage practices, with fair to moderate agreement for inter-rater reliability, and the possibility of significant overtriage. The main recommendation is that paediatric triage is carried out by healthcare professionals who are experienced in dealing with sick children. [ABSTRACT FROM AUTHOR]

Published
2024

149. A Gradient of Unisons: The Emergent Superunit in Collective Action.

Author

Neely, Stephen and Mages, Michael Arnold

Subjects
*COLLECTIVE action, *DESIGN services, *SERVICE design
Abstract

As design practice shifts from designing material goods to shaping and facilitating social situations, there is a compelling need to develop a richer understanding of specific social relations as facilitated by design. This article explores bodied unisons—enkinaesthetic entrainments of self + other. We present these unison acts as identifiable patterns of behavior that are observable when people coordinate, patterns that foster a move from individual to superunit. Extending the metaphor of musical unison, this article provides perspective on the varied qualities of consensus, offering insight for those designing to coordinate behavior. The disciplines of service design, interaction design, and experience design all aim to coordinate behavior toward specific ends. In each discipline, there are two or more entities (the client and the service provider, for instance) searching for congruence, and the success or failure of the interaction can be assessed through this spectrum of unisons. This study explores the definition of unison as an enkinaesthetic embodied act, provides a framework for analysis, and concludes with implications for the design profession and some ethical considerations regarding designed unisons. The analytical framework encourages novel attention to shared experience, opening avenues for intervention in experiential design fields. As a metaphoric construct and as embodied performance, unison offers participants a sense of stability and cooperation with varying degrees of independence and agency. [ABSTRACT FROM AUTHOR]

Published
2024
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150. Implementation of Intelligent Indoor Service Robot Based on ROS and Deep Learning.

Author

Liu, Mingyang, Chen, Min, Wu, Zhigang, Zhong, Bin, and Deng, Wangfen

Subjects
POTENTIAL field method (Robotics), DEEP learning, MOBILE robots, ROBOTS, SERVICE design, ROBOT design & construction, CARTOGRAPHERS
Abstract

When faced with challenges such as adapting to dynamic environments and handling ambiguous identification, indoor service robots encounter manifold difficulties. This paper aims to address this issue by proposing the design of a service robot equipped with precise small-object recognition, autonomous path planning, and obstacle-avoidance capabilities. We conducted in-depth research on the suitability of three SLAM algorithms (GMapping, Hector-SLAM, and Cartographer) in indoor environments and explored their performance disparities. Upon this foundation, we have elected to utilize the STM32F407VET6 and Nvidia Jetson Nano B01 as our processing controllers. For the program design on the STM32 side, we are employing the FreeRTOS operating system, while for the Jetson Nano side, we are employing ROS (Robot Operating System) for program design. The robot employs a differential drive chassis, enabling successful autonomous path planning and obstacle-avoidance maneuvers. Within indoor environments, we utilized the YOLOv3 algorithm for target detection, achieving precise target identification. Through a series of simulations and real-world experiments, we validated the performance and feasibility of the robot, including mapping, navigation, and target detection functionalities. Experimental results demonstrate the robot's outstanding performance and accuracy in indoor environments, offering users efficient service and presenting new avenues and methodologies for the development of indoor service robots. [ABSTRACT FROM AUTHOR]

Published
2024
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