101. Liberalised public procurement of ICT services for schools: An empirical case from Finland
- Author
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Pekka Leviäkangas, Risto Öörni, Virpi Britschgi, and Raine Hautala
- Subjects
Process management ,Public Administration ,Corporate governance ,SDG 11 - Sustainable Cities and Communities ,Unit (housing) ,Procurement ,Software deployment ,Information and Communications Technology ,Service level ,Procurement process ,Business ,Case analysis - Abstract
The aim of this research was to evaluate the new procurement practices of information and communication technology (ICT) services in Finnish-speaking schools in the City of Kauniainen. In the new model, schools define their needs and school administration mandates the procurement through tendering. The research included a review of the problems associated with procurement practices and the assessment of the procurement model. The results show that service levels have been improved and unit costs as well as the environmental load have been reduced. The new model requires the schools to have the skills and expertise to define their needs and the competencies to prepare and execute the procurement process. The case analysis of the Finnish “Dream School” in Kauniainen shows that administrative and governance aspects are equally important in successful deployment of technology.
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